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by the UK’s leading Asia travel specialist

Authentic Tours and Experiences

Led by award winning local guides

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Our Customer Feedback

your booking experience

Mon
03
Aug 15
Service
Good

Ali was very prompt in responding to me.I had specifically requested Business Class fares to Japan.I did obtain these and we gave now booked the trip!

your booking experience

Sun
02
Aug 15
Service
Good

The contact at Wendy Wu was very helpful and the booking process took only about 10 minutes. Very efficient.

Mongolia and the Naadam Festival

Sat
01
Aug 15
Service
Good
Trip
Good

Service rating :

I have completed a weitten survey and sent it recently. Please refer to that.

Product :

I have completed a weitten survey and sent it recently. Please refer to that.

your booking experience

Wed
29
Jul 15
Service
Excellent

this being our first big holiday as we usually use our touring caravan arti gondalia talk me through the whole booking procedure and it felt my wife and i had started our holiday now, then when we read the invoice which came with in 1 hr we noticed we had made a mistake rang next day to ask if we can change a flight time it was changed within 1/2 hr and a new invoice sent excellent service

Our response

Thank you for your review! We are delighted you have booked with us your first "Big" holiday which promises to be a great experience.

You have chosen one of our most popular in-depth tours in The Wonders of China which showcases many of the fascinating highlights China has to offer.

We are further pleased to hear your kind words about the service Arti has provided you on helping to decide your holiday. We pride ourselves on our high levels of customer service and are delighted to hear your experience was in line with our values.

We will pass your comments onto Arti - who will be pleased to hear your kind words.

Kind regards,
Junior.

your booking experience

Wed
29
Jul 15
Service
Poor

Would have been nice to have the email confirming the flights also have some details about visas, and next steps generally. Also more trip information. Or a direction to the website where I could find it. And a specific date by which I could change my mind. The phone con said a day or two. Service in general a bit minimal. Tho friendly .

Our response

Thank you for taking the time to post your feedback. Our records show that we sent your confirmation with 24 hours of you booking and your deposit documents have been sent to you within 48 hours, which is in line with our normal practices. Therefore, it is regretful you feel the service you have received is minimal.

If you have any questions regarding any information we have sent you or require any information or assistance, please call and notify us so we can help you as efficiently as possible using our new Freephone number 0800 630 0888.

Kind regards,
Junior.

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Experience

UK's leading Asia Specialist

Over 17 years of experience

Friendly, knowledgeable regional specialists

Experienced English speaking tour guides

Peace of Mind

Everything's included in the price

Award winning service

Carefully planned itineraries

Fully ABTA and ATOL protected

Don't just take our word for it

99% Customer Product Satisfaction

99% Customer Service Satisfaction

Gold Award Feefo Accreditation

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