Country Duration

Frequently Asked Questions

 Before You Travel      Whilst On Tour      Documents      General Questions      Travel Guides     All FAQ

Before You Travel

  1. Do you send us information about the destinations we will visit?
  2. Do you sell travel insurance?
  3. Can I book airport parking with you?
  4. Can you help with booking an airport lounge?
  5. How soon after making our booking will we receive confirmation?
  6. Can I manage my flights online?
  7. Will I know which hotels I will be staying in before I go?
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  • Do you send us information about the destinations we will visit?
  • You will receive a Travel Guide which has information on currency exchange, recommended reading, credit card usage, cultural differences, suggested packing list, transportation of the region and more. If you would like to download your Travel Guide, please click on the below: China Travel Guide and Phrasebook Southeast Asia Travel Guide and Phrasebook India & Sri Lanka Travel Guide
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  • Do you sell travel insurance?
  • Our travel insurance partner is Staysure - the over 50s experts. Book today and save 5% when you quote Wendy Wu Tours!
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  • Can I book airport parking with you?
  • Our airport parking partner is Purple Parking - Park & Ride or Meet & Greet secure airport parking across the UK. Book Purple Parking now
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  • Can you help with booking an airport lounge?
  • You can book an airport lounge with Lounge Pass from as little as £13.50. Please click here
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  • How soon after making our booking will we receive confirmation?
  • Once we have received your booking form and deposit we will send your confirmation documents.
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  • Can I manage my flights online?
  • Please refer to our Airlines page to manage your flights online.
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  • Will I know which hotels I will be staying in before I go?
  • Yes. These details will be sent with your final documents. However, these may still be subject to last minute alterations.
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Whilst On Tour

  1. What is the dress code on your tours?
  2. What is the maximum luggage allowance on your tours?
  3. Do the hotel rooms have kettles, irons and hairdryers?
  4. Is tipping compulsory? If so, is porterage included?
  5. What will we eat on tour?
  6. Do you cater for special dietary requirements whilst on tour?
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  • What is the dress code on your tours?
  • The dress code while on tour is very relaxed, however please note that clothing covering the arms and legs may be more appropriate when visiting religious buildings. We suggest smart casual attire for the evenings.
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  • What is the maximum luggage allowance on your tours?
  • 20kg per person, as this is normally the maximum allowance on internal flights
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  • Do the hotel rooms have kettles, irons and hairdryers?
  • There is no guarantee that the rooms will have these. If you require these items we suggest you take them with you.
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  • Is tipping compulsory? If so, is porterage included?
  • Tipping is a way of life. We therefore like to honour tradition and offer tokens of our appreciation while on tour. For your convenience, on group tours these will be collected by your National Escort on arrival in each country and the compulsory amounts are stated on each tour page. On private tours, tipping is discretionary, however, we will advise approximate amounts. Porterage is included on our group tours to China, but not in Indochina and India.
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  • What will we eat on tour?
  • You will sample a range of local cuisine with the occasional western meals.All meals (excluding drinks) are included in our fully inclusive Group Tours. Breakfast is a combination of local and western food, usually served buffet style. Lunches and dinners consist of traditional local cuisine, with a wide range of dishes to choose from. Meals on our group tours start with lunch on the normal day of arrival and finish with lunch on the normal day of departure. Our Private Tours include several free evenings, offering flexibility for those who wish to explore the local restaurants. More information >>
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  • Do you cater for special dietary requirements whilst on tour?
  • We can cater for most dietary requirements. Please let us know at the time of booking.
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Documents

  1. When will I receive my tickets?
  2. When do you need to have my passport and visa application forms?
  3. How long do you have my passport for?
  4. Can I arrange my own visa?
  5. Why do you not arrange visas for Laos?
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  • When will I receive my tickets?
  • We despatch tickets approximately 2-3 weeks before departure. If you have booked with an agent, tickets will be despatched to the agent you booked through unless we have been otherwise informed.
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  • When do you need to have my passport and visa application forms?
  • We need these 8 weeks before departure. Please avoid sending passports earlier than 8 weeks as this will lengthen the time we need to hold them.Please be advised the Chinese Embassy or the Consulate General has the right to request the applicant to provide additional supporting documents or to come to the Embassy or the Consulate General for an interview. In the event you are asked to attend an interview, we will notify you immediately with the times and the dates.
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  • How long do you have my passport for?
  • If we receive your passport 8 weeks prior to departure, we would normally expect to have them for a maximum of 4 weeks. If you require your passport back earlier, then please let us know, and we can arrange an ‘express’ visa service at an additional charge.
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  • Can I arrange my own visa?
  • Yes you can arrange your own visa but, if you chose to do so, please inform us.
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  • Why do you not arrange visas for Laos?
  • There is no Laos consulate in the UK. Visas are easy to obtain and inexpensive to obtain on arrival.
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General Questions

  1. When is the best time to visit China?
  2. When is the best time to visit Indochina?
  3. When is the best time to visit India?
  4. Is the water safe to drink on your tours?
  5. What vaccinations do I need before I travel?
  6. Do you allow children on your tours?
  7. What is the average age on your group tours?
  8. Do I have to be super-fit to complete a Wendy Wu Tours itinerary?
  9. What is the maximum and minimum number of people that you will take on a tour?
  10. What is the flying time to China?
  11. What is the flying time to Indochina?
  12. What is the flying time to India?
  13. What is the flying time to Thailand?
  14. As a single traveller, will I be given the option to share?
  15. What star rating are your hotels?
  16. Are all meals included?
  17. What hours of the day do your tours operate?
  18. How close can I get to the pandas in China?
  19. Which cabins are used on your Yangtze River cruise vessels?
  20. Will I be travelling with passengers from other countries?
  21. What currency should I take?
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  • When is the best time to visit China?
  • Generally April-June and September-October tend to be the most comfortable months to visit, however many people enjoy tours at other times of year when there are fewer other visitors
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  • When is the best time to visit Indochina?
  • The best time to visit Indochina is November-April. The wet season is during the summer and autumn and varies by region.
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  • When is the best time to visit India?
  • The best time to visit India is November-March. The wet ‘monsoon’ season is between July-September in the north and July-October in the south.
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  • Is the water safe to drink on your tours?
  • On all of our tours, we strongly recommend that you drink bottled water, which can be purchased from local shops and is very cheap to buy.
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  • What vaccinations do I need before I travel?
  • We recommend that you consult your GP or a travel clinic for up-to-date vaccination information.
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  • Do you allow children on your tours?
  • We allow children 12 years and over on our group tours. We recommend that families with children of any age take advantage of our private tours. This will give you more flexibility while on tour.
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  • What is the average age on your group tours?
  • We have a very wide age range of people travelling on our tours. The average age is between 40-65, but younger and older passengers travel with us too!
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  • Do I have to be super-fit to complete a Wendy Wu Tours itinerary?
  • Our ‘classic’ tours are accessible to most people with an average level of fitness and normal ability. A higher level of fitness and stamina is required for our ‘connoisseur’ and ‘adventure’ tours as they can be physically more demanding. These tours visit remote areas; sometimes in high altitude and facilities may be rather basic. All of our tours involve walking and the climbing of steps. Please refer to your tour dossier for more information.
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  • What is the maximum and minimum number of people that you will take on a tour?
  • We never take any more than 28 people on our tours. The minimum number of people that we need for a tour to operate is 8, and 10 to be accompanied by a National Escort. In Cambodia and India, different guides are used in each destination.
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  • What is the flying time to China?
  • Approximately 12 hours (if flying direct).
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  • What is the flying time to Indochina?
  • Approximately 16 hours (all flights are in-direct).
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  • What is the flying time to India?
  • Approximately 9 hours (if flying direct).
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  • What is the flying time to Thailand?
  • Approximately 12 hours (if flying direct).
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  • As a single traveller, will I be given the option to share?
  • On group tours we offer the option to share with a tour member of the same gender. If you are willing to share, you will not pay a single supplement. You will be required to share on overnight rail journeys and cruises; however this may not necessarily be with a Wendy Wu Tours passenger. You will be introduced to your share partner on arrival.
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  • What star rating are your hotels?
  • All of our hotels in China are of international four-star or three-star superior standard unless otherwise stated. All of our hotels in Indochina and India are of local three-star standard unless otherwise stated, but may not have all western amenities. The hotels are selected for their comfort, convenience of location and character.
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  • Are all meals included?
  • All meals (excluding beverages) are included in our fully inclusive group tours. Please note that on some of our connoisseur and adventurous tours, some meals may be basic in remote areas. Meals included in private tours are stated in the itinerary. Meals on our group tours start with lunch on the normal day of arrival and finish with lunch on the normal day of departure. As we offer a range of flight options, passengers may arrive and depart at different times during the day. Any additional meals will be at your own expense and no refund will be made for any meals missed.
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  • What hours of the day do your tours operate?
  • Our tours generally start about 8am and end shortly after your evening meal.
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  • How close can I get to the pandas in China?
  • You will get close enough for a good photo opportunity. It is sometimes possible to touch the pandas at the Chengdu Reserve at a significant extra cost.
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  • Which cabins are used on your Yangtze River cruise vessels?
  • We only use outside cabins so you can enjoy the view. The cabins on the Victoria Prince (Grand Yangtze Cruise tour) also have balconies.
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  • Will I be travelling with passengers from other countries?
  • Our passengers generally enjoy the mixture of British and Australian clients on tour. Occasionally we are joined by English speaking passengers from other countries.
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  • What currency should I take?
  • We recommend you to take Sterling or US dollars as well as Chinese Yuan (China), Vietnamese Dong (Vientam), Cambodian Riel (Cambodia) or Thai Baht (Thailand). We also advise you to take Indian Rupee (India) and a credit/debit card. (Tipping must be in US dollars).
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Travel Guides

  1. Do you send us information about the destinations we will visit?
  • 1
  • Do you send us information about the destinations we will visit?
  • You will receive a Travel Guide which has information on currency exchange, recommended reading, credit card usage, cultural differences, suggested packing list, transportation of the region and more. If you would like to download your Travel Guide, please click on the below: China Travel Guide and Phrasebook Southeast Asia Travel Guide and Phrasebook India & Sri Lanka Travel Guide
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 Before You Travel      Whilst On Tour      Documents      General Questions      Travel Guides     All FAQ

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