Before You Travel

1. How soon after making our booking will we receive confirmation?
2. Do you send us information about the destinations we will visit?
3. What currency do you recommend I take?
4. Will I know which hotels I will be staying in before I go?

• 1
• How soon after making our booking will we receive confirmation?
• Once we have received your booking form and deposit we will send your confirmation documents.
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• 2
• Do you send us information about the destinations we will visit?
• Yes we do. You will receive a travel guide and suggested packing list with your confirmation documents.
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• 3
• What currency do you recommend I take?
• We recommend you take a small amount of Chinese currency and US Dollars travellers cheques. Tipping can be paid in Sterling.
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• 4
• Will I know which hotels I will be staying in before I go?
• Yes. These details will be sent with your final documents. However, these may still be subject to last minute alterations.
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Whilst On Tour

• What is the dress code on your tours?
• Do the hotel rooms have kettles, irons and hairdryers?
• Is tipping compulsory? If so, is porterage included?
• What is the maximum luggage allowance on your tours?
• What will we eat on tour?
• Do you cater for special dietary requirements whilst on tour?
• How close can we get to the Pandas in China?

• 1
• What is the dress code on your tours?
• Our dress code whilst on tour is very relaxed. We suggest smart casual attire for the evenings.
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• 2
• Do the hotel rooms have kettles, irons and hairdryers?
• There is no guarantee that the rooms will have these. If you require these items we suggest you take them with you.
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• 3
• Is tipping compulsory? If so, is porterage included?
• Tipping is a way of life in China. We therefore like to honour tradition and offer tokens of our appreciation while on tour. For your convenience these will be collected by your tour guide at the beginning of your tour and the compulsory amounts are stated on each tour page. Porterage is only included on our China tours.
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• 4
• What is the maximum luggage allowance on your tours?
• 20kg per person, as this is normally the maximum allowance on internal flights.
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• 5
• What will we eat on tour?
• Our meals will sample a range of local cuisine and there will be occasional western meals as well.
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• 6
• Do you cater for special dietry requirements whilst on tour?
• Yes we do. Pease let us know your dietary requirements at time of booking.
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• How close can we get to the Pandas in China?
• We get close enough for a good photo opportunity. It is sometimes possible to touch the pandas at the Chengdu Reserve at a significant extra cost.
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Documents

• When will I receive my tickets?
• When do you need to have my passport and visa application forms?
• How long do you have my passport for?
• Can I arrange my own visa?
• What do I need to send you when applying for the visa?
• Can I have my passport back earlier?

• 1
• When will I receive my tickets?
• We despatch tickets approximately 2-3 weeks before departure. If you have booked with an agent, tickets will be despatched to the agent you booked through unless we have been otherwise informed.
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• 2
• When do you need to have my passport and visa application forms?
• We need these 8 weeks before departure. Please avoid sending passports earlier than 8 weeks as this will lengthen the time we need to hold them.
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• 3
• How long do you have my passport for?
• If we receive your passport 8 weeks prior to departure, we would normally expect to have them for a maximum of 4 weeks.
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• 4
• Can I arrange my own visa?
• Yes you can arrange your own visa but, if you chose to do so, please inform us.
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• 5
• What do I need to send you when applying for the visa?
• We require the visa application form, passports and passport size photo.
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• 6
• Can I have my passport back earlier?
• Please call us and speak to a member in our documentation team who will be able to advise you further.
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General Questions

• When is the best time to visit China?
• When is the best time to visit Indochina?
• When is the best time to visit India?
• Is the water safe to drink on your tours?
• What vaccinations do I need before I travel?
• Do you allow children on your tours?
• What is the average age on your group tours?
• Do I have to be super-fit to complete a Wendy Wu Tours itinerary?
• What is the maximum and minimum number of people that you will take on a tour?
• What is the flying time to China?
• What is the flying time to Indochina?
• What is the flying time to India?
• As a single traveller, will I be given the option to share?
• What star rating are your hotels?
• Are all meals included?
• What hours of the day do your tours operate?
• Which cabins are used on your Yangtze River vessels?
• Will I be travelling with any passengers from other countries?

• 1
• When is the best time to visit China?
• Generally April-June and September-November tend to be the most comfortable months to visit, however many people enjoy tours at other times of year when there are fewer other visitors.
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• When is the best time to visit Indochina?
• The best time to visit Indochina is November- April. The wet season is during the summer and autumn and varies by region.
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• When is the best time to visit India?
• The best time to visit India is November-March. The wet season is April-October.
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• 4
• Is the water safe to drink on your tours?
• On all of our tours we strongly recommend that you drink bottled water.
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• 5
• What vaccinations do I need before I travel?
• We recommend that you consult your GP for up to date vaccination information.
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• 6
• Do you allow children on your tours?
• We allow children over 12 years of age on our group tours. We recommend that families with children of any age take advantage of our private tours. This will give you more flexibility while on tour.
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• 7
• What is the average age on your group tours?
• We have a very wide age range of people travelling on our tours. The average age is between 35-65, but younger and older passengers travel with us too!
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• 8
• Do I have to be super-fit to complete a Wendy Wu Tours itinerary?
• No. As long as you have a reasonable level of fitness this should not be a problem. Our tours are by no means strenuous, unless clearly stated in the tour information.
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• 9
• What is the maximum and minimum number of people that you will take on a tour?
• We never take any more than 28 people. The minimum number of people that we need for a tour to operate is 8, and 10 to be accompanied by a Tour Captain.
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• 10
• What is the flying time to China?
• Approximately 12 hours.
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• 11
• What is the flying time to Indochina?
• Approximately 11 hours.
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• 12
• What is the flying time to India?
• Approximately 9 hours.
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• 13
• As a single traveller, will I be given the option to share?
• Yes. We do offer a share option. Please inform us of this at the time of booking and we will weave the single supplement charge.
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• 14
• What star rating are your hotels?
• All of our hotels are 4*or superior 3*properties.
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• Are all meals included?
• All meals are included in our escorted tours except where stated in the tour information.
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• What hours of the day do your tours operate?
• Our tours generally start about 8am and end shortly after your evening meal.
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• Which cabins are used on your Yangtze River vessels?
• We only use outside cabins so you can enjoy the view. The cabins on the Victoria Prince (Grand Yangtze Tour) also have balconies.
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• Will I be travelling with any passengers from other countries?
• Our passengers generally enjoy the mixture of British and Australian clients on tour.
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