Your feedback matters...

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

Date Rating Customer Review

your booking experience

Fri
28
Aug 15
Service
Excellent

Friendly professional response to my queries about a holiday in Japan.

your booking experience

Fri
28
Aug 15
Service
Excellent

Arti was extremely helpful and pleasant - couldn't ask for better service.

your booking experience

Thu
27
Aug 15
Service
Excellent

Very good service. Provides what you want if you know, provides excellent tours if you do not. Local guides on our personal tour were professionally knowledgeable and caring for us. Answered any questions asked about any subject immediately.

Our response

Thank you for taking the time to post your feedback of your current booking experience and your review of your previous tour back in April.

We are delighted to hear you have enjoyed your time in China and have re-booked with us again this year to add to your wonderful memories of this fascinating part of the world.

We look forward to hearing about your new experiences upon your return.

Kind regards,
Junior.

your booking experience

Thu
27
Aug 15
Service
Excellent

Have not taken the tour yet but the booking service was great!

your booking experience

Wed
26
Aug 15
Service
Excellent

Your representative was extremely helpful and informative
Liked that I was given a direct line number for future contact

Our response

Thank you for taking the time to provide your feedback regarding your booking experience, Liz is one of our most experienced reservation staff and will be glad she could be of assistance.

Kind regards,
Junior.

A China Experience

Tue
25
Aug 15
Service
Excellent
Trip
Excellent

Service rating :

As every thing was sorted for me and delivered with plenty of time the service was the best you could get.

Product :

our guides wendy, Gerry and may from start to finish where all friendly, helpfully, full of enthusiasm and knowledge of each city. The things we got to see and do there all great. It all gave us a good understanding of Chinese history, culture and its future. I would recommend it and would do another tour with wendy wu tours.

your booking experience

Sun
23
Aug 15
Service
Excellent

Both people I spoke to on the phone were really helpful and explained the process of booking very clearly.

Grand Tour of China

Thu
20
Aug 15
Service
Excellent
Trip
Excellent

Service rating :

The whole tour went smoothly from beginning to end. Our national guide, Mark, was exceptional and enhanced what was always going to be a wonderful experience.

Product :

If you want to see all the highlights China has to offer, this is the tour for you. Every day had a "wow' moment.

your booking experience

Thu
20
Aug 15
Service
Excellent

I investigated online, the following day Wendy Wu phoned me to find out what I wanted in my trip; I then had a query re flights which was dealt with within the hour, so have now booked. I have travelled with Wendy Wu before and if this trip is as good as the last I will have no complaints.

your booking experience

Thu
20
Aug 15
Service
Excellent

Very efficient, helpful and quick to respond to any questions.

your booking experience

Tue
18
Aug 15
Service
Excellent

Excellent first impression with friendly sales agents and useful information provided at time of booking - hope the holiday experience is as good

Wonders of China

Mon
17
Aug 15
Service
Excellent
Trip
Excellent

Service rating :

Excellent guide (Cynthia) who organised everything

Product :

good transportation, excellent choice of hotels, great itinerary

Majestic Yangtze

Mon
17
Aug 15
Service
Good
Trip
Excellent

Service rating :

Hotels comfortable. Airport transfers delays.

Product :

Super range of things to experience.

your booking experience

Sun
16
Aug 15
Service
Excellent

very helpful in accomodating all the changes we required.

In Pursuit of Pandas

Sat
15
Aug 15
Service
Excellent
Trip
Excellent

Service rating :

I was unfortunately a day late getting to China but was well looked after as soon as I arrived. The guides were all very knowledgeable and took care of us throughout the tour.

Product :

This was a great day as we went early enough in the day to see the Panda's out and about and before it got too busy with other tourists.

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