Date Rating Customer Review

your booking experience

Sun
02
Aug 15
Service
Good

The contact at Wendy Wu was very helpful and the booking process took only about 10 minutes. Very efficient.

Mongolia and the Naadam Festival

Sat
01
Aug 15
Service
Good
Trip
Good

Service rating :

I have completed a weitten survey and sent it recently. Please refer to that.

Product :

I have completed a weitten survey and sent it recently. Please refer to that.

your booking experience

Wed
29
Jul 15
Service
Excellent

this being our first big holiday as we usually use our touring caravan arti gondalia talk me through the whole booking procedure and it felt my wife and i had started our holiday now, then when we read the invoice which came with in 1 hr we noticed we had made a mistake rang next day to ask if we can change a flight time it was changed within 1/2 hr and a new invoice sent excellent service

Our response

Thank you for your review! We are delighted you have booked with us your first "Big" holiday which promises to be a great experience.

You have chosen one of our most popular in-depth tours in The Wonders of China which showcases many of the fascinating highlights China has to offer.

We are further pleased to hear your kind words about the service Arti has provided you on helping to decide your holiday. We pride ourselves on our high levels of customer service and are delighted to hear your experience was in line with our values.

We will pass your comments onto Arti - who will be pleased to hear your kind words.

Kind regards,
Junior.

your booking experience

Wed
29
Jul 15
Service
Bad

Would have been nice to have the email confirming the flights also have some details about visas, and next steps generally. Also more trip information. Or a direction to the website where I could find it. And a specific date by which I could change my mind. The phone con said a day or two. Service in general a bit minimal. Tho friendly .

Our response

Thank you for taking the time to post your feedback. Our records show that we sent your confirmation with 24 hours of you booking and your deposit documents have been sent to you within 48 hours, which is in line with our normal practices. Therefore, it is regretful you feel the service you have received is minimal.

If you have any questions regarding any information we have sent you or require any information or assistance, please call and notify us so we can help you as efficiently as possible using our new Freephone number 0800 630 0888.

Kind regards,
Junior.

your booking experience

Tue
28
Jul 15
Service
Good

Requested brochures on line.........Still waiting...but followed up by telephone brochures ordered again arrived following day
and booked trip to China 05/04/2016
previous clients of Wendy Wu 2014 Vietnam.Tour.
WE hope China Tour selected meets our expectations and brochure description.
Promised rapid turn around for Visas (3//5days)at no extra cost as we have a very tight schedule for 2016.(Lucky us)being abroad both late 2015 and early 2016.

Our response

It was a pleasure speaking to you today and further to our conversation, We are glad that you received your brochure and delighted you will again be joining us on tour next year.

As discussed, our usual turn around for visas is anywhere between 3-4 weeks, although we are delighted to have today made arrangements for you to have your passport back in time for your previous engagements.

We are looking forward to welcoming you on board another tour next year and we are delighted you have decided to travel with us again.

If you have any questions in the meantime, please feel free to contact us.

Kind regards,
Junior.

your booking experience

Tue
28
Jul 15
Service
Excellent

The operator was very helpful and explained options clearly

She also said that the Tours were very friendly so that was reassuring and I hope that it proves to be true!

your booking experience

Tue
28
Jul 15
Service
Good

The service I received was ok but not exceptional. Initially when I made contact by email they promised me a call back that day. I did not receive this. I still had not received a call by 2.00 the next day and had to call them myself.

Our response

Thank you for taking the time to post your feedback about the service you have received so far during your booking process.

It is regretful to learn the service you received was not in line with our high standards and apologise you did not receive your call back.

We hope you are looking forward to your tour next year as much we are!

Kind regards,
Junior.

your booking experience

Tue
28
Jul 15
Service
Excellent

Lovely knowledgeable helpful people on the telephone, tried every option to secure what you wanted.

your booking experience

Mon
27
Jul 15
Service
Good

there was lots of detail given by the travel person which was hard to follow as it really kneaded to sit down with the individual concerned so that you could digest all the information and fully understand the alternatives on the flights offered.i hope that being not as mobile as i used to be because of illness that i can enjoy the holiday and what i have been told with regards the schedule and pace of the trip are suitable to means that i have not took on something that is not at a comfortable pace and out of my capabilities.

your booking experience

Mon
27
Jul 15
Service
Excellent

Very courteous friendly and efficient representative who dealt with my booking

your booking experience

Sun
26
Jul 15
Service
Excellent

Booking operators were all busy when we called, but they rang us back within the time period promised. All questions were answered clearly and informatively. E-mail confirmation was prompt. A very good experience.

your booking experience

Sun
26
Jul 15
Service
Excellent

I needed to ask several questions about 2 different holidays to help us make up our minds as to which one we preferred.The lady who spoke to us was very patient and helpful with her advice and responses and helped us to choose the holiday we finally picked. The actual booking service was faultless and easy and she also answered more questions which helped us. The whole service was extremely helpful and professional.

Our response

Thank you for taking the time to post your kind comments about Lisa who booked your Around Cambodia Tour with us that departs next year. We are looking forward to welcoming you on board your tour, which promises to be an unforgettable experience you are no doubt excited about.

At Wendy Wu Tours we pride ourselves on our high levels of customer service and are pleased you received a service in line with our standards.

Thank you for your comments about Lisa and the service she has provided you with, we will pass your comments onto Lisa who will be delighted with your kind words.

If you have any further questions about your tour please feel free to call us on our new Freephone Number: 0800 630 0888

Kind regards,
Junior.

your booking experience

Sat
25
Jul 15
Service
Excellent

The service and information provided by Wendy Wu Tours is excellent, if our booked holiday is as good and straight forward as the initial information provided, we will be very pleased.

your booking experience

Fri
24
Jul 15
Service
Excellent

Very helpful especially with flight options. Suggested a route which met our approval.

your booking experience

Fri
24
Jul 15
Service
Excellent

excellent service from Lisa, booked all that was asked

Our response

Thank you for booking your Majestic Yangtze tour with us and we are sure you will have a great experience while in China next year and thank you for your kind words about Lisa in Reservations, we will be sure to pass your comments onto Lisa!

Thank you for booking with us and we look forward to welcoming you on board your tour.

Kind regards,
Junior.

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