Your feedback matters...

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

Date Rating Customer Review

your booking experience

Tue
01
Sep 15
Service
Excellent

Got back to me promptly and very freindly

Wonders of China

Mon
31
Aug 15
Service
Excellent
Trip
Excellent

Tour guide was excellent. Tony Li was very knowledgeable about all the areas that we visited. His attention to the party was marvelous, nothing was too much trouble even with those of us that became unwell.

Angkor to the Bay

Mon
31
Aug 15
Service
Excellent
Trip
Excellent

Service rating :

The tour guides were great, especially Ken who was outstanding. Wendy Wu tours were very good in preparing you for your holiday. I was really impressed by their service and the information they provided. Sorting out the visas was also one less worry. Thank you Wendy Wu!

Product :

I loved the holiday from start to finish. I was impressed by the location and standard of the hotels, the knowledge, commitment and care of the tour guides as well as the thought put in to the places where we ate. Some parts of the food menus were a bit repetitive, e.g. the same fruit for dessert and although the set menus were thought out sometimes having two options of set menus would have been good, for example, like we had for the Italian food restaurant in Vietnam.

A China Experience

Mon
31
Aug 15
Service
Excellent
Trip
Excellent

Service rating :

Very good service from Stephen when booking. Got back to me promptly and investigated alternatives. Only issue was an email which was delayed.

Product :

Loved the experience. George the national guide could not have been more helpful, and dealt calmly with a lost passport and a lost passenger and found both! Chi in Shanghai was delightful and helped us to understand the history of, and life in China. An unforgettable holiday. Would recommend Wendy Wu.

your booking experience

Mon
31
Aug 15
Service
Excellent

Prompt help.

your booking experience

Mon
31
Aug 15
Service
Excellent

Lisa was very helpful and efficient, excellent service.

Majestic Yangtze

Sun
30
Aug 15
Service
Excellent
Trip
Excellent

Service rating :

Very very good

Product :

Jason the whole tour guide deserves some praise

your booking experience

Fri
28
Aug 15
Service
Excellent

Friendly professional response to my queries about a holiday in Japan.

your booking experience

Fri
28
Aug 15
Service
Excellent

Arti was extremely helpful and pleasant - couldn't ask for better service.

your booking experience

Thu
27
Aug 15
Service
Excellent

Very good service. Provides what you want if you know, provides excellent tours if you do not. Local guides on our personal tour were professionally knowledgeable and caring for us. Answered any questions asked about any subject immediately.

Our response

Thank you for taking the time to post your feedback of your current booking experience and your review of your previous tour back in April.

We are delighted to hear you have enjoyed your time in China and have re-booked with us again this year to add to your wonderful memories of this fascinating part of the world.

We look forward to hearing about your new experiences upon your return.

Kind regards,
Junior.

your booking experience

Thu
27
Aug 15
Service
Excellent

Have not taken the tour yet but the booking service was great!

your booking experience

Wed
26
Aug 15
Service
Excellent

Your representative was extremely helpful and informative
Liked that I was given a direct line number for future contact

Our response

Thank you for taking the time to provide your feedback regarding your booking experience, Liz is one of our most experienced reservation staff and will be glad she could be of assistance.

Kind regards,
Junior.

A China Experience

Tue
25
Aug 15
Service
Excellent
Trip
Excellent

Service rating :

As every thing was sorted for me and delivered with plenty of time the service was the best you could get.

Product :

our guides wendy, Gerry and may from start to finish where all friendly, helpfully, full of enthusiasm and knowledge of each city. The things we got to see and do there all great. It all gave us a good understanding of Chinese history, culture and its future. I would recommend it and would do another tour with wendy wu tours.

your booking experience

Sun
23
Aug 15
Service
Excellent

Both people I spoke to on the phone were really helpful and explained the process of booking very clearly.

Grand Tour of China

Thu
20
Aug 15
Service
Excellent
Trip
Excellent

Service rating :

The whole tour went smoothly from beginning to end. Our national guide, Mark, was exceptional and enhanced what was always going to be a wonderful experience.

Product :

If you want to see all the highlights China has to offer, this is the tour for you. Every day had a "wow' moment.

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