20 Years of Wendy Wu Tours

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Date
Rating
Customer Review

CITIES OF THE ORIENT

Tue 11 Dec 18
Our Service
Good
Our Tour
Good

Service rating :

The tour was well organised. We were taken care off from the time we arrived to our departure.

The local tour guides were very good and had sound knowledge.

Our national guide Mr. Jacky was excellent. He was knowledgeable and had lots of patience. He made everyone feel at home and was helpful throughout the trip. His presence made the trip even more enjoyable. He is an asset to your company.

The places we visited were excellent. We managed to have a bird's eye view of China and Hong Kong. All important places were included in the itinerary.

The drawbacks were the time constraint and the travel between places. Beijing and Xian were good. The travel from Xian for the Yangtze river cruise was tiring. Even more tiresome was the day we travelled from the cruise to Hong Kong. We travelled by water, land and air all in one day. We would not have minded an extra day added to the itinerary if it helped to make the pace a bit bearable. That would have given us more time in Hong Kong.

Product :

The places we visited were excellent

Our Response

Thank you for your review,
We are thrilled that you had an amazing tour and that you felt taken care of throughout. It's great that your guides offered great knowledge of the areas you visited and that they made you feel at home. We are also pleased that you enjoyed the places you visited and that you got a birds eye view of China and Hong Kong.
We appreciate your comments with regards to the packed itinerary, however we do like to ensure that you get to see as much as possible in the time you have on the tour. We will however, bear this in mind going forward with the future tours. We hope you mostly enjoyed your tour and have come away with some wonderful memories.

CITIES OF THE ORIENT

Thu 29 Nov 18
Our Service
Excellent
Our Tour
Good

Service rating :

Excellent service. All questions about the tour and travel arrangements were answered swiftly. Information given was clear and precise.

Product :

The Tour itself was very good in the choice of attractions visited. Our National Guide, Jacky, was excellent. A very pleasant young man who was very attentive to everyone's needs. The choice of hotels was satisfactory. A bit more time in Shanghai would have been good. The only down side was the hours spent on the coach and train when there were no flights available.

Our Response

Thank you for your 5* review!
We are delighted that you received an excellent service and that we were able to help you quickly with any queries you had about the tour. We hope that you had a wonderful time and that you will think of us when booking your next tour.

CITIES OF THE ORIENT

Thu 15 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Fantastic National Guide.
Fantastic experiences.

Product :

Perfect combination of the new and old.

Our Response

Thank you for your 5* review,
It's great to hear your wonderful feedback on both the national guide and the amazing experiences you had on your tour. We hope that you have made some lovely memories during your trip, and hope that you will book again with us in the future.

CITIES OF THE ORIENT

Sat 10 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent service from start to finish.

Product :

A very well organised tour with an interesting itinerary. So many amazing things to see and experience. Our national guide Jacky Sun was exceptional. He kept us safe and looked after us like a family. He was very helpful, knowledgeable and friendly. He has superb people skills and is an asset to your company. Our local guides were also very good.
The meals were an interesting mix of venues and dishes and very enjoyable. One travelling day, from Yichang to Shanghai was too long and tiring but that was our only (small) issue. I travelled with my sister and we both thought that it was a truly inspirational experience. We would certainly recommend Wendy Wu to others

CITIES OF THE ORIENT

Fri 09 Nov 18
Our Service
Excellent
Our Tour
Good

The whole tour was well put together. The guides we had were brilliant, especially our national guide Jacky Sun and our local guide in Beijing, Lili. The hotels we stayed in were of a high standard as were the meals.

Our Response

Thank you so much for your lovely feedback,
We are thrilled that your tour ran smoothly and you thought it was well put together. We are delighted that you had brilliant guides, in both Jacky and Lili and that the hotels were of high standard. We hope you have made some wonderful memories and hope you book with us again in the future.

CITIES OF THE ORIENT

Thu 11 Oct 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Well organised Customer Service and support pre the tour. National guide in China was absolutely brilliant and great organisational skills. Well informed tour guides both local and national.

Product :

Well organised tour which left us breathless , in a nice way. In order to do the main sights little time is left for shopping - as some expected - but that was understandable in order that we covered all the sights and cities listed in the itinerary. Would highly recommend this tour.

CITIES OF THE ORIENT

Thu 27 Sep 18
Our Service
Excellent
Our Tour
Good

Everything was organised so well from the time leading up to the holiday to the actual holiday itself. The local guides were excellent and our national guide Ricky was exceptional, as everyone on our tour agreed. He made our many journeys seamless as well as our hotel check ins and tour entrances. It was a great itinerary and very varied,I would definitely recommend Wendy Wu's tours to anyone.

Our Response

Thank you for your amazing review!


We are delighted to hear you enjoyed your tour and all aspects were organised from booking to arriving on your tour.


Your comments about Ricky and your local guides will be passed along to office in China who will share it with them - It'll make their day.


We thank you for your recommendations, and hope you have returned home with some incredible memories from the Ancient country that will last you a lifetime.

CITIES OF THE ORIENT

Fri 22 Jun 18
Our Service
Good
Our Tour
Excellent

Service rating :

Apart from Hong Kong the Tour was run very professionally by our Tour Guide Charles. He was courteous efficient and accommodating at all times. A great asset to the business.
In Hong Kong the tour guide was not as efficient, leaving behind two guests when we left the hotel for the Victoria Peak Meal. He was also unenthusiastic about helping with customer problems.

Product :

The itinerary, although hectic, took in the main tourist attractions in China and the local Guides were knowledgeable and friendly.

Our Response

Thank you for your review regarding "Cities of the Orient" tour.


We are pleased to hear that you enjoyed your trip and you were particularly happy with your National Escort Charles. Your kind words will be passed on to our China office who will pass this onto him, along with some of your local guides.


This itinerary is certainly packed with all the sights of an ancient China, but also gives you an insight to the present day culture and scenery.


We would be honored to welcome you aboard another Wendy Wu tour, either to discover more of China or any of the other fantastic destinations we offer!

CITIES OF THE ORIENT

Thu 07 Jun 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

The National Guide made this trip, his efforts, concerns and genuine feeling for or the members of this trip especially when things did not always go to plan, mainly due to the wheather. The tour met all my aspirations visiting all the sights I expected to see and given ample time to photo or just enjoy.

Product :

The tour met all my aspirations. Some wonderful sights, and well looked after by the National Guide.

Our Response

Our "Cities by the Orient" tour, is fantastic as it combines all the natural wonders and ancient treasures of this great country!


We are so happy to hear that it met all your aspirations, as well as you taking away some breath-taking memories.
Your tour guides will be pleased to hear you really appreciated their help throughout, and felt well looked after!

CITIES OF THE ORIENT

Thu 07 Jun 18
Our Service
Good
Our Tour
Good

Service rating :

Organisation excellent - tour guide in China excellent - most hotels were good - Beijing too far out - Shanghai superb - if all were this quality I’d book again - Hong Kong hotel awful

Product :

Great tour - loved the sites and the cruise was so relaxing
As previously stated couple of hotels could have been better

Our Response

Thank you for your review!


We are glad that you found your tour guide very helpful throughout your tour. Shanghai is certainly a fantastic city and you came away with some incredible memories.


With regards to your comments on the hotels, please be assured these have been acknowledged and taken on-board. We really appreciate both positive and constructive feedback to help us continue and improve our high standards.

CITIES OF THE ORIENT

Thu 08 Jun 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Easy to book. Helpful staff. Excellent mix of cities, sights, places of interest. Flights, coaches, river cruise all well organised. Tour manager, Jacky Sun, was extremely friendly and helpful, just a shame that he couldn't continue with us to Hong Kong. When I bought the wrong Terracotta soldier he was able to arrange an immediate refund (the one I chose wasn't eligible for free shipping and was too heavy to carry). Local guides were really good, with lots of relevant information and facts.

Product :

Excellent value for money, a fantastic mix of cities and places of interest.

Our Response

Thank you for taking the time to let us know how your tour went. It's great to hear that you enjoyed the itinerary, and also how Jacky was able to improve your holiday experience. We'll be sure to pass your kind words across to him.

Kind regards,
Megan
Customer Care Executive

CITIES OF THE ORIENT

Thu 08 Jun 17
Our Service
Good
Our Tour
Good

Service rating :

I would recommend them and also tour with them again if the occasion arose

Product :

A great tour, a little short of downtime and the Bullet Train should be an option. Otherwise, no complaints whatsoever, well taken care of by the tour guide Jacky (male)

Our Response

Thanks for your constructive comments.

Cities of the Orient

Mon 07 Nov 16
Our Service
Excellent
Our Tour
Good

Service rating :

In general the service provided by the guides, drivers, hotel staff and restaurants was very good or excellent.

Product :

We really want to rate our experience of this tour as ‘Very Good’ but that option isn’t available. Overall we were quite impressed and enjoyed the tour very much. The pace was as expected and we did almost everything that was in the itinerary. All our guides were very good and added to the enjoyment of the trip. In particular Alan, our guide in Hong Kong, worked wonders rearranging our whole itinerary because of a typhoon warning and at the end of it there was just one short trip we couldn’t do. We were chaperoned and shepherded a lot in China but maybe that was the nature of the tour that we booked. It would have been nice to have a little more time to venture out independently in some places. One point to note about the itinerary, the optional excursions are not shown until the last page and not on the relevant day’s page so can easily be missed when planning your spending for the day. The meals we had were very good and plentiful though the types of dishes included were always pretty much standard and we were a little disappointed that regional specialities and flavours were not featured more.

Our Response

We are delighted to hear you enjoyed your Cities of the Orient Tour and hope the memories of this unforgettable destination will stay with you for many years to come!

We love to hear your travel stories and discover your holiday highlights – it’s this very feedback that helps us to maintain and improve our high standards and you can rest assured your comments have been passed onto our office in China who will share your comments with Alan - it’ll make his day!

We’d also like to share some of your comments with other customers, so we may feature them on our website or in our brochures. Naturally, we would not use your comments without prior consent and if you agree please reply to this email and then leave the rest to us.

Kind regards
Zoe Bligh

Cities of the Orient

Sun 06 Nov 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

tour guide Melody,a credit to your company.we have traveled extensively but ,this holiday we rated 10 out of 10,and would recommend anyone thinking of this kind of tour .GO WENDY WU *****

Product :

Chosen cities,informative,hotels excellent.food topnotch .So much thought and preparation went into our itinerary.We felt value for money was an under statement.Thank you and keep up the good work.our memories are priceless.

Our Response

We are very happy to hear your positive feedback about your national guide Melody. I have passed your feedback onto our local operator in China where your comments will be passed onto Melody, this will make her day!

We are delighted to hear your positive comments about Wendy Wu Tours, we hope you have returned with many happy memories from this unforgettable destination!

Kind regards
Zoe Bligh

Cities of the Orient

Fri 24 Jun 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

We were impressed with the service. Customer care was highly rated. We arrived at our hotel in Shanghai tired after our journey and were delighted to receive a "snack pack" of sandwiches and fruit. Just perfect!
We were also grateful for the lunch packs that we received for a lunchtime flight and our trip on the River Li.

Product :

The itinerary was excellent, very well planned. The variation gave us the opportunity to see and do so much. Our meals far exceeded our expectation thanks to Wendy Wu selecting the menus. Our guide Cindy was a genuinely caring person who went out of her way to give us help and guidance when needed. So thoughtful and knowledgeable.

Our Response

Thank you for taking the time to post your review following your 'Cities of the Orient' tour with us and it is fantastic to hear that you have had an amazing time and have received a service we are proud of.

Cindy will be pleased to hear your comments about about her performance on tour and the service she has given you.

The River Li cruise is a real highlight and a fantastic photo opportunity while on tour and it is pleasing to hear that you have thoroughly enjoyed the meals on tour.

We would love to welcome you back on tour with us again at some point in the not-too-distant future.

Kind regards,
Junior