20 Years of Wendy Wu Tours

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Date
Rating
Customer Review

CITIES OF THE ORIENT

Fri 22 Jun 18
Our Service
Good
Our Tour
Excellent

Service rating :

Apart from Hong Kong the Tour was run very professionally by our Tour Guide Charles. He was courteous efficient and accommodating at all times. A great asset to the business.
In Hong Kong the tour guide was not as efficient, leaving behind two guests when we left the hotel for the Victoria Peak Meal. He was also unenthusiastic about helping with customer problems.

Product :

The itinerary, although hectic, took in the main tourist attractions in China and the local Guides were knowledgeable and friendly.

Our Response

Thank you for your review regarding "Cities of the Orient" tour.


We are pleased to hear that you enjoyed your trip and you were particularly happy with your National Escort Charles. Your kind words will be passed on to our China office who will pass this onto him, along with some of your local guides.


This itinerary is certainly packed with all the sights of an ancient China, but also gives you an insight to the present day culture and scenery.


We would be honored to welcome you aboard another Wendy Wu tour, either to discover more of China or any of the other fantastic destinations we offer!

CITIES OF THE ORIENT

Thu 07 Jun 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

The National Guide made this trip, his efforts, concerns and genuine feeling for or the members of this trip especially when things did not always go to plan, mainly due to the wheather. The tour met all my aspirations visiting all the sights I expected to see and given ample time to photo or just enjoy.

Product :

The tour met all my aspirations. Some wonderful sights, and well looked after by the National Guide.

Our Response

Our "Cities by the Orient" tour, is fantastic as it combines all the natural wonders and ancient treasures of this great country!


We are so happy to hear that it met all your aspirations, as well as you taking away some breath-taking memories.
Your tour guides will be pleased to hear you really appreciated their help throughout, and felt well looked after!

CITIES OF THE ORIENT

Thu 07 Jun 18
Our Service
Good
Our Tour
Good

Service rating :

Organisation excellent - tour guide in China excellent - most hotels were good - Beijing too far out - Shanghai superb - if all were this quality I’d book again - Hong Kong hotel awful

Product :

Great tour - loved the sites and the cruise was so relaxing
As previously stated couple of hotels could have been better

Our Response

Thank you for your review!


We are glad that you found your tour guide very helpful throughout your tour. Shanghai is certainly a fantastic city and you came away with some incredible memories.


With regards to your comments on the hotels, please be assured these have been acknowledged and taken on-board. We really appreciate both positive and constructive feedback to help us continue and improve our high standards.

CITIES OF THE ORIENT

Thu 08 Jun 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Easy to book. Helpful staff. Excellent mix of cities, sights, places of interest. Flights, coaches, river cruise all well organised. Tour manager, Jacky Sun, was extremely friendly and helpful, just a shame that he couldn't continue with us to Hong Kong. When I bought the wrong Terracotta soldier he was able to arrange an immediate refund (the one I chose wasn't eligible for free shipping and was too heavy to carry). Local guides were really good, with lots of relevant information and facts.

Product :

Excellent value for money, a fantastic mix of cities and places of interest.

Our Response

Thank you for taking the time to let us know how your tour went. It's great to hear that you enjoyed the itinerary, and also how Jacky was able to improve your holiday experience. We'll be sure to pass your kind words across to him.

Kind regards,
Megan
Customer Care Executive

CITIES OF THE ORIENT

Thu 08 Jun 17
Our Service
Good
Our Tour
Good

Service rating :

I would recommend them and also tour with them again if the occasion arose

Product :

A great tour, a little short of downtime and the Bullet Train should be an option. Otherwise, no complaints whatsoever, well taken care of by the tour guide Jacky (male)

Our Response

Thanks for your constructive comments.

Cities of the Orient

Mon 07 Nov 16
Our Service
Excellent
Our Tour
Good

Service rating :

In general the service provided by the guides, drivers, hotel staff and restaurants was very good or excellent.

Product :

We really want to rate our experience of this tour as ‘Very Good’ but that option isn’t available. Overall we were quite impressed and enjoyed the tour very much. The pace was as expected and we did almost everything that was in the itinerary. All our guides were very good and added to the enjoyment of the trip. In particular Alan, our guide in Hong Kong, worked wonders rearranging our whole itinerary because of a typhoon warning and at the end of it there was just one short trip we couldn’t do. We were chaperoned and shepherded a lot in China but maybe that was the nature of the tour that we booked. It would have been nice to have a little more time to venture out independently in some places. One point to note about the itinerary, the optional excursions are not shown until the last page and not on the relevant day’s page so can easily be missed when planning your spending for the day. The meals we had were very good and plentiful though the types of dishes included were always pretty much standard and we were a little disappointed that regional specialities and flavours were not featured more.

Our Response

We are delighted to hear you enjoyed your Cities of the Orient Tour and hope the memories of this unforgettable destination will stay with you for many years to come!

We love to hear your travel stories and discover your holiday highlights – it’s this very feedback that helps us to maintain and improve our high standards and you can rest assured your comments have been passed onto our office in China who will share your comments with Alan - it’ll make his day!

We’d also like to share some of your comments with other customers, so we may feature them on our website or in our brochures. Naturally, we would not use your comments without prior consent and if you agree please reply to this email and then leave the rest to us.

Kind regards
Zoe Bligh

Cities of the Orient

Sun 06 Nov 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

tour guide Melody,a credit to your company.we have traveled extensively but ,this holiday we rated 10 out of 10,and would recommend anyone thinking of this kind of tour .GO WENDY WU *****

Product :

Chosen cities,informative,hotels excellent.food topnotch .So much thought and preparation went into our itinerary.We felt value for money was an under statement.Thank you and keep up the good work.our memories are priceless.

Our Response

We are very happy to hear your positive feedback about your national guide Melody. I have passed your feedback onto our local operator in China where your comments will be passed onto Melody, this will make her day!

We are delighted to hear your positive comments about Wendy Wu Tours, we hope you have returned with many happy memories from this unforgettable destination!

Kind regards
Zoe Bligh

Cities of the Orient

Fri 24 Jun 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

We were impressed with the service. Customer care was highly rated. We arrived at our hotel in Shanghai tired after our journey and were delighted to receive a "snack pack" of sandwiches and fruit. Just perfect!
We were also grateful for the lunch packs that we received for a lunchtime flight and our trip on the River Li.

Product :

The itinerary was excellent, very well planned. The variation gave us the opportunity to see and do so much. Our meals far exceeded our expectation thanks to Wendy Wu selecting the menus. Our guide Cindy was a genuinely caring person who went out of her way to give us help and guidance when needed. So thoughtful and knowledgeable.

Our Response

Thank you for taking the time to post your review following your 'Cities of the Orient' tour with us and it is fantastic to hear that you have had an amazing time and have received a service we are proud of.

Cindy will be pleased to hear your comments about about her performance on tour and the service she has given you.

The River Li cruise is a real highlight and a fantastic photo opportunity while on tour and it is pleasing to hear that you have thoroughly enjoyed the meals on tour.

We would love to welcome you back on tour with us again at some point in the not-too-distant future.

Kind regards,
Junior

Cities of the Orient

Sun 19 Jun 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

We didn't know what to expect with our trip to China, but both my husband and myself rate it as one of the best holidays we have been on. All our trips were really well organised and we felt we got the most out of our holiday and weren't left hanging about waiting on buses or wasting time with nothing to do. Probably the main factor as to why the trip was so successful was the National Guide, Cindy. She kept us well informed at every stage of the trip. At every hotel she would phone and make sure that we were happy with the accommodation. If any of the group had any problems she made sure they were dealt with straight away. She is certainly a credit to your company. We enjoyed our holiday so much that we may well consider another trip with you in the future.

Product :

We picked this trip because we felt it covered all that we wanted to do and see in China. If we do another trip with your company it will be to another Asian country.

Our Response

Welcome home! And than you for taking the time to post us your review following your return from our 'Cities of the Orient' tour and we are please to hear that you have had a really amazing time!

Customer satisfaction is of paramount importance to us and we are delighted to hear that you have had what you call 'one of your best holidays'. Such comments are a source of pride for us as we strive to ensure our customers have an experience to remember, with countless memories to call upon which we hope will last for many years to come.

We were further pleased to hear your comments about your guide Cindy and the enjoyment she was able to bring to your tour. Cindy has received a lot of great feedback recently and is testament to the hard work she puts in to ensure our customers have amazing experiences and make sure the smooth running of your touring.

We would love to have you travel with us again at some point in the future as there is still a great deal to see in South East Asia.

Kind regards,
Junior

Cities of the Orient

Sun 15 May 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

The national guide, George Pu looked after us all, solved any problems promptly, answered all our questions and couldn't have been better.

Product :

We saw everything we were promised and came home with a new perspective on this vast country.

Our Response

Welcome back, and thank you for your feedback. We will pass your kind comments about your national escort George over to our China office, who will no doubt be pleased to hear them.

We are glad your tour ran smoothly and that you got to see everything that you wanted. China is a fascinating country and we are happy to have helped you explore and enjoy it.

Kind regards,
Melissa

Cities of the Orient

Sun 17 Apr 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent throughout, in all respects

Product :

Wonderful, interesting, enjoyable....an experience of a lifetime. Thank you.

Cities of the Orient

Sun 08 Nov 15
Our Service
Excellent
Our Tour
Excellent

Service rating :

We were impressed by the level of organisation and planning involved in our tour. Everything ran on time and this was largely down to the hard work and organisation of our national guide Gary.

Product :

It was a packed itinerary and not for the faint hearted, but it delivered everything we wanted and more.

Cities of the Orient

Sun 08 Nov 15
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent guides, transport, restaurants and transport arrangements.

Product :

Despite excellence overall, shows in Shanghai & Beijing were rubbish & a waste of time. Not enough free time overall. Hated the silk/jade/pearl phoney workshops.

Our Response

Thank you very much for your feedback. We are delighted to see that you thoroughly enjoyed a considerable amount of aspects on your tour - from your guides to your restaurants you visited!

We are disappointed to hear that you didn't enjoy some parts of your tour. We find that the shopping opportunity is very popular with travellers who like to buy genuine Silk, Pearls or Jade for example but we appreciate this was not to your liking.

We will duly note your comments made, and hope to see you again on one of our tours in the near future.

Kind regards,
Shanice

Cities of the Orient

Sun 11 Oct 15
Our Service
Excellent
Our Tour
Good

Service rating :

Everything worked like clockwork and our guides couldn't have been more attentive and helpful. Quality of hotels and food was higher than we expected.

Product :

We fitted a lot in in a very short space of time. Gave us a taste of the country and left us wanting to find out more.

Cities of the Orient

Sun 05 Jul 15
Our Service
Excellent
Our Tour
Excellent

Service rating :

Information rec'd before and during the holiday was first class. National and local guides were helpful, friendly and knowledgeable. Organisation was excellent.

Product :

The holiday provided everything the brochure promised - and more. The tour covered quite a diverse range of cities, cultures, sites and magnificent experiences enhanced by the insightful knowledge of the guides. Would recommend this tour to anyone - provided they are fit for the walking and climbing many steps/stairs.

Our Response

Welcome home from your recent Cities of the Orient tour! This is always a popular choice with our travelers and we are delighted to hear your experience matched the high standards we strive for.

We are pleased to hear you had a delightful time on Cities of the Orient and will pass on your kind comments to our China office who will inform your National escort.

We really hope to have the pleasure of welcoming you away with us again!!

Kind regards,
Junior.