Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Singapore to Bangkok by Rail

Friday 23 Feb 2024

Overview Rating:

Our Service: Excellent

Alexis was very helpful and clarified a few things to my wife and I. She explained some options with the PO rod and cons of each

SINGAPORE SHORT STAY - ORCHARD HOTEL 3N

Friday 05 Oct 2018

Overview Rating:

Our Service: Excellent

Our Tour: average

Service rating :

The national tour guide David was excellent worked so hard to make all of our experiences brilliant. The best local Gide was Allen in Beijing but they all do a good job. We feel we saw the ‘real’ China and met some lovely local people.

Product :

Hotel not very helpful especially as one of our cases did not leave Heathrow and we needed some assistance. Everyone was very nice but they did not communicate between themselves or us. Breakfast was poor

Our Response

Thank you for your feedback!

We are pleased to hear you enjoyed your tour and felt you were able to experience the 'real' China, and learn about the local culture!

Your comments have been passed along to our China office who will share them with Gide and the other local guides during your tour - I'm sure it will make their day!

We hope you have returned with some amazing memories of this wonderful country that will last a lifetime.

SOUTH EAST ASIA AND SINGAPORE (CRUISE.CO.UK)

Sunday 11 Dec 2016

Overview Rating:

Our Service: Good

Our Tour: Good

Service rating :

I am 70 and my partner is 67 though we weren't the youngest. For us, it was too full on and we were exhausted. Too much unnecessary time was spent waiting in airports. The floating market on the Mekong never happened. It was NOT all inclusive and there was a lot of unexpected money spent making up lack of salary (tips in other words). Nevertheless, the tour of Vietnam and Cambodia fulfilled our expectations and we look back on it with pleasure.

Product :

I already did this above!

Our Response

We are sorry to hear your disappointment with Wendy Wu Tours, Please don't hesitate to contact our customer relations department who would be happy to help.

Kind Regards

Zoe
Customer Relations

SOUTH EAST ASIA AND SINGAPORE (CRUISE.CO.UK)

Sunday 11 Dec 2016

Overview Rating:

Our Service: Good

Our Tour: Good

Service rating :

Good trip, mixed ability guides

Product :

A hybrid product which no one company had ownership