Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Ancient Empires of China & Japan

Friday 18 Oct 2024

Overview Rating:

Our Service: Excellent

Friendly, prompt replies, all queries answered quickly and efficiently.

66052-PRE

Sunday 13 Oct 2024

Overview Rating:

Our Service: Excellent

I hope this tour to Asia is as well organised, well constructed and enjoyable as my tour to China was last year

China by Land, Japan by Sea

Wednesday 09 Oct 2024

Overview Rating:

Our Service: Good

Went to their 1st event in Wales.

Found it very interesting and we booked a holiday with a small discount for attending the event.

Had a very informative consultant so it was a very pleasant experience

So far so good , just hope the holiday lives up to the wonderful experience they were selling!

China by Land, Japan by Sea

Saturday 28 Sep 2024

Overview Rating:

Our Service: Good

Very precise and knowledgeable keith Norman was very helpful.

Grand Tour of China

Wednesday 11 Sep 2024

Overview Rating:

Our Service: Excellent

All my questions were answered with confidence. My subsequent booking was simple and quick and was handled in a very friendly manner by Julia.

Our Response

Thank you ever so much for your lovely review. It’s fantastic to hear that all your queries were answered with confidence and that your booking experience was quick and easy. We’re especially pleased that Julia made the process friendly and enjoyable for you.

If there’s anything else we can assist with before your trip, don’t hesitate to get in touch. We’re here to make sure everything goes smoothly. Thanks, Jimmy, Wendy Wu Tours.

Wonders of China

Saturday 07 Sep 2024

Overview Rating:

Our Service: Excellent

Very polite assistant. Called me back immediately after we were disconnected. We had lots of questions for booking all of which were answered clearly and quickly

Our Response

Thank you for your lovely review! We’re so pleased to hear that our consultant was able to help you promptly and politely, even after being disconnected. We always aim to provide clear and efficient service, so it's wonderful to know that all your booking questions were answered to your satisfaction.

Should you have any further queries, please do not hesitate to contact us. Jimmy, Wendy Wu Tours

Grand Tour of China

Tuesday 03 Sep 2024

Overview Rating:

Our Service: Excellent

Arti delt with my enquiry efficiently and was very helpful

Our Response

Thank you for sharing your feedback. We're delighted to hear that Arti handled your enquiry efficiently and was helpful. We strive to provide excellent service, and it's great to know we met your expectations.

If you need further assistance, please don't hesitate to contact us. Jimmy, Wendy Wu Tours.

Wonders of China

Thursday 29 Aug 2024

Overview Rating:

Our Service: Excellent

Spoke to Arti and Andy who could not have been more helpful when arranging our China tour, especially as we needed to deviate from the standard arrangements at the end of the tour so we could spend time visiting our son who lives in China.

Our Response

Thank you for your kind words. We’re delighted to hear that Arti and Andy were able to assist in tailoring your tour to include time with your son. We trust you will have an amazing experience in China!

Ultimate China

Saturday 24 Aug 2024

Overview Rating:

Our Service: Excellent

Very helpful and friendly. We had a few dithery moments but Wendy Wu were able to advise us on what options were available enabling us to book our dream holiday

Our Response

Thank you for your kind words; we're so glad we could help you navigate the options and book your dream holiday.

Do let us know if we can be of any further assistance.

Kind regards,
Jimmy, Wendy Wu Tours

Magnificent China

Friday 16 Aug 2024

Overview Rating:

Our Service: Excellent

I have attended a few of the Wendy Wu online travel shows, which are always very inspiring and informative, and give the opportunity to have my questions answered. I decided to take advantage of the new China brochure launch offers to book an escorted tour, and found Arti to be extremely helpful in comparing and contrasting the tours I had shortlisted and checking prices for a range of options. I have now booked and am very much looking forward to my Magnificent China Tour, with Dubai Stopover.

Our Response

Thank you for your feedback! We’re thrilled to hear that the online travel shows and Arti’s assistance helped you with your booking. We hope you have an amazing time on your Magnificent China Tour with Dubai Stopover!

Do let us know if we can be of any further assistance.

Kind regards,
Jimmy, Wendy Wu Tours

Gems of China

Sunday 11 Aug 2024

Overview Rating:

Our Service: Excellent

The booking experience online was very simple and easy to do. I haven't been on the tour yet but hope that goes just as smoothly!

Our Response

Thank you for taking the time to share your experience! We're thrilled to hear that the booking process was simple and seamless for you. We're confident that your upcoming tour will be just as smooth, and we look forward to providing you with a fantastic experience from start to finish. If you have any questions before your trip, please don't hesitate to contact us. Jimmy, Wendy Wu Tours.

China & Tibet Discovery

Friday 09 Aug 2024

Overview Rating:

Our Service: Excellent

Sales consultant Beau was very pleasant to deal with and we received our quotation very swiftly. I had to verify a few items and I was satisfied with all the comments. We also benefitted from a special offer.

Natural Treasures of China

Friday 09 Aug 2024

Overview Rating:

Our Service: Excellent

Very efficient and fast customer service over the phone. Julie was very knowledgeable and helpful and changed our flight to our chosen airport at no extra cost. Documents were all correct.
Thank you 😊

China by Land, Japan by Sea

Saturday 27 Jul 2024

Overview Rating:

Our Service: Good

Prompt and accurate. With 3 emails and one phone call make a payment there is nothing more to say at this stage.

Wonders of China

Wednesday 24 Jul 2024

Overview Rating:

Our Service: Excellent

The information and knowledge given after watching the destinations was excellent.
Very happy with the booking experience.
Sarah was very helpful and went through the holiday that appealed to us. Everything was explained to us in great detail and all are questions were answered.
The whole experience was straightforward.