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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Wonders of China

Saturday 27 Apr 2024
Overview Rating:
Our Tour: Excellent
The Wendy Wu Wonders of China tour was my first trip to China. It was 16 days long and covered all the major sites you could think of; the Great Wall, Forbidden City and the Terracotta Army. Our guides were amazing. Nothing was ever too much for them. We had a National guide, Britney/Zhang Ru, who is just an amazing person. She was super helpful and one of the kindest people I have met. Our local guides were all very informative, knowledgable and passionate regarding their area/city and country, especially our Beijing guide Alan/Jiao Yang.
I would 100% use Wendy Wu again to go back to China in a heartbeat! Or even to try another country.

Japan Uncovered

Saturday 27 Apr 2024
Overview Rating:
Our Tour: Excellent
A wonderful trip to Japan, This was a great way to experience Japan. The food, iconic places, culture. It was a busy agenda with so many new experiences. An open mind and good fitness is required to get the most from this holiday.

Japan Uncovered

Friday 26 Apr 2024
Overview Rating:
Our Tour: Excellent
Fantastic experience. This tour had a variety of activities and covered a lot of places. There was a mix of local and western meals and the hotels used were of a good standard. Our guide (Michiko Doi) was excellent. She was knowledgable, spoke very good english, had a sense of humour and was passionate about Japan. She worked extremly hard to meet everyone's needs and made our trip. I would recommend this tour.

Angkor to the Bay

Friday 26 Apr 2024
Overview Rating:
Our Tour: Excellent
We really enjoyed our tour of Cambodia and Vietnam. We saw so much in those two countries and had so many different experiences which made for a very memorable time. Our guides, Arun and John were excellent and wanted us to get as much from our time in their countries as we could. The group size, seventeen, was good. The schedule was very packed though, and personally we would have preferred doing a little less and having a bit more time to ourselves. It was exceptionally hot, 36 C on most of the days, so far too hot for long, full on days. The food was good, but meals were fairly repetitive and we often had similar set menus at lunchtime and in the evening wherever we went. A smaller meal at lunchtime would have been fine. Having big lunches also took up a great deal of time. Having some evening meals in our hotels would have given us more time. So much to think about and so many photos to look at!

Japan Uncovered

Friday 26 Apr 2024
Overview Rating:
Our Tour: Excellent
We have just returned from an excellent trip, Japan Uncovered. Blessed by outstanding weather, and in cherry blossom season this trip covered all the major sites that we most wanted to see in Japan. Our guide, Mina, was fabulous. Patient, knowledgeable and with a great sense of humour. Her English was excellent. Our group of 27 included English, Irish and Australian participants. A few of us had food requests and allergies which Mina took time to understand and to ensure that the restaurants were aware of.
Before embarking on a trip such as this though, I would urge people to do their homework. This is a trip designed to cover as many peoples interests as possible. Therefore, there will be occasions when you like certain activities more than others. This is not a personalised trip. This also applies to the food. Sometimes you will eat at fairly high end restaurants and sometimes the equivalent of a cafe. The food is predominantly Japanese because that is what people eat in Japan! I am not a huge fan of Japanese food but I tried everything and I was never hungry. The days are long and there is often quite a bit of walking. So when it is stated that a good level of fitness is required, that is what they mean. On the first day we walked over 20,000 steps as well as travelling by coach and boat; and recovering from jet lag. English is not widely spoken but with a smile and a sense of humour most things can be communicated. We were happy with all of the hotels that we stayed in but Japanese hotel rooms tend to be small and rather warm. There often isn’t a bar to relax in, in the evenings but the vending machines are excellent.
We will definitely be keeping our eyes peeled for other Wendy Wu tours but I think that this one will be hard to beat both in terms of cost and the amount of Japan that we were able to see. Just a couple of thousand photos to go through now.

55032

Wednesday 24 Apr 2024
Overview Rating:
Our Tour: Excellent
What a lovely ship. The staff were incredibly attentive. Once they knew what you liked, the next time, it was ready waiting for you, you didn't have to ask. They took an interest in you and were happy to chat to you. The accommodations were as good as any 5star hotel. The food was excellent. We got to visit the Captains Deck and Engineering and learnt about the excellent environmental processes on the ship. A lovely and very comfortable sundeck. A superb bar. An inclusive guide on the many landside visits by tender that you could choose to go on. My time on the Victoria Mekong was only 4 days and only part of my inclusive Wendy Wu trip of Cambodia and Vietnam, however, it was most certainly my favourite part. I was informed that the ships company is starting a seven day trip of the Mekong; now that would be very special.

Jewels of Japan

Wednesday 24 Apr 2024
Overview Rating:
Our Tour: Excellent
We had a brilliant time filled with so many experiences- it fulfilled my lifetime dream to visit Japan and see the ancient sites whilst experiencing modern Japan too. Our guide, Kaori was great fun and very informative. Whilst it was a whistle stop tour with a lot of travelling included, we had a good balance of time spent at attractions, having experiences and eating out at restaurants, sampling local cuisine. Being vegetarian we were very well looked after wherever we ate. We enjoyed shopping in quality outlets to buy lovely souvenirs. Our colleagues were great company and the group gelled really well. We had some free time at the end of the tour to enjoy Osaka and our transfer was easily managed too. The only shame was that on arrival we had to wait a further 2 hours at the airport before the next transfer bus which meant that we missed our dinner and nothing was provided for us on that first night. Luckily we could pick up some snacks from the convenience store. We were issued a refund but that wasn’t much of a welcome after such a long journey. Given that Wendy Wu arranged the flights they must have known this would happen so this was disappointing but didn’t spoil our overall experience. We had a great time in Japan!

Scenic South Korea

Tuesday 23 Apr 2024
Overview Rating:
Our Tour: Good
The tour itself was excellent but the hotels and the majority of the food was of the fast take away variety. For the price ,especially as food in S Korea is quite cheap, I expected , better quality meals.
I have recently returned from a Scenic New Zealand trip where both the food and accommodation was of a much higher standard
The Taiwan extension was good with an excellent hotel in SunMoon Lake
We used Wendy Wu for this holiday as there are few U.K. holiday companies who arrange tours to Korea/Taiwan . . Not sure if I'd travel with Wendy Wu if other tour operators such as Scenic covered the area
The guides in both Korea & Taiwan were excellent and relevant information and new when to keep quiet

Jewels of Japan

Tuesday 23 Apr 2024
Overview Rating:
Our Tour: Excellent
It was amazing. Our courier Akiko was so helpful , nothing was too much trouble.

Discover Japan

Tuesday 23 Apr 2024
Overview Rating:
Our Tour: Excellent
The tour was excellent from the beginning when it was first organised to the food and trips with our brilliant guide. We saw temples and shrines and learnt the history relating to them. We saw beautiful gardens and visited local restaurants as well as exemplary hotels.
It made me think again about the people and culture of Japan.

Grand Tour of Indochina

Tuesday 23 Apr 2024
Overview Rating:
Our Tour: Excellent
excellent tour and excellent guides to keep us informed and engaged

Northern India Discovery

Tuesday 23 Apr 2024
Overview Rating:
Our Tour: Excellent
This was our first experience of using Wendy Wu. From the first point of contact with the company we received excellent customer service and this was reflected throughout our booking and during the Tour itself. The Tour was an amazing experience which we will never forget. The quality of the Hotels and food was excellent. Our guide was first class and ensured all the arrangements for the tour went smoothly and was extremely knowledgable as were the local guides in certain locations. The tour was full on with a lot of travelling, early starts and long days. However without this we wouldn't have had such a fulfilling experience. Would definitely recommend this tour to experience India joanna.solanki@n-compass.org.uk

A China Experience

Monday 22 Apr 2024
Overview Rating:
Our Tour: Good
A good tour to get a taste of China and to see a lot in a short time.
Good hotels (not always the best location) plenty of food at mealtimes (but the same food meal after meal gets boring quickly) very informative guides (who talk too much - constantly while on the coach beteween attractions and for too long at the attraction)) lots to see (but not enough time to explore properly) days are full with lots of travelling (early starts, little rest except between attractions and late finish after dinner). A full on tour that delivers some of China's must see attractions, but you'll need a rest when you get back!

Glories of China

Monday 22 Apr 2024
Overview Rating:
Our Tour: Excellent
For those that are considering the "Glories of China" offering from Wendy Wu, but remain doubtful if a multi-centre guided tour, in the best hotels with inclusive meals is a bit too expensive. May I tell you, I thought the same thing before I booked. But I am so glad I went for it. The Tour was jam packed with things to see and do. 2x internal flights, a 4 1/2 hour river cruise. Bullet train and Mag-Lev train journeys. Going to the top a skyscraper in Shanghai and viewing the city lights at night from a river boat. What an amazing spectacle. You will experience the hustle and bustle of cities and the more sedate pace of rural life. You can catch a show or two, or three. And if you're worried about the food, the cuisine was second to none, with a few local delicacies thrown in. There was always plenty to go around. Then there are the tourist landmarks, The Great Wall, Forbidden City, Summer Palace, Yu Gardens, Xian city walls, The Terracotta army, Guilin Pagodas, and more. I came away wowed. And wanting to do it all again. Amazing!!

Jewels of Japan

Monday 22 Apr 2024
Overview Rating:
Our Tour: Good
The actual tour was excellent and better than expected. The inclusive meals were varied and gave me a true taste of Japan.
The tour guide, Akiko, was knowledgeable and helpful throughout.
My only point of concern was the flight times. The first day I arrived at the hotel too late for dinner. This was quickly covered by giving me a refund for the meal. However, the last ‘day’ myself and another woman on the tour had to leave the hotel at 3am with no breakfast. Therefore, my advice would be to check the flights available and specify your wishes.