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Wendy Wu Tours Reviews & Testimonials

Upon confirming a booking, and once returned from a Wendy Wu Tours trip, our customers are asked to rate us on our Customer Service and our Product via an independent review system called Feefo.

We are incredibly proud to have a 99% customer service rating and a 99% product rating from our Feefo reviews, which you can read here.

Our customers are also encouraged to complete a post tour customer survey; the results of which you can read below.

See what our customers are saying about us.

  • 98% overall tour satisfaction (rated as good or excellent)
  • 97% would travel with us again
  • 95% would recommend us to their friends

Based on 722 post tour customer surveys in 2014. Customers having rated their overall tour experience as good or excellent.


quote We have recently returned from our Yunnan Adventure discovery tour (March 7-27th, including a 3 night Hong Kong extension). We had a fabulous time with the holiday fully meeting our expectations. We had previously travelled with you in July-August 2013 on the Wonders of China tour and we saw Yunnan as a suitable contrast – we were not disappointed. The places we visited obviously made that possible but I have to add that your organisation and attention to detail ensured that the holiday ran very smoothly. Our National Guide, Wendy (Liu) was brilliant: knowledgeable, caring, attentive and with a bubbly personality; our Local Guides, Ryan, Shirley, David, Tom and Judy were all important reasons in making each of our destinations a very enjoyable experience. We hope that you will be able to pass on our thanks to all of them for a wonderful time and that you, yourselves, will appreciate the great job they do for Wendy Wu Tours. quote

Mr & Mrs Bly - Yunnan Adventure March 2015

quote We have just returned last week from the Wendy Wu "Majestic Yangtze" trip. My partner Sandra and I thought it was superb and we have both had a fantastic time. We were in a party of 26 which comprised of roughly half Brits, half Aussies and an American couple. Everyone in the party got on very well indeed which only served to enhance our experience. The itinerary, although quite gruelling at times, was excellent enabling us to see numerous fantastic sights. Organisation of the trip was first class. This brings me to my main reason for writing to you. The great success of the trip really owes a huge amount to our national guide Link Lee. I am sure the rest of our party will echo my words when I say he wasn't just good: he was outstanding. He was an absolute mind of information. On the coach he kept us entertained with stories of China. He told jokes. If anyone had any slight problem he had it sorted straight away. Nothing was too much trouble for him. He worked so hard to make our holiday. At the start of the trip he named us "Links Family" and at the end of the trip we felt it had been a privilege to be part of it. We have been on a number of escorted tours in various parts of the world and had some very good guides but I would say that Link Lee tops the lot! When I spoke to you on the phone you said you would pass this email on to your office in China. I hope you can do that so Link gets the recognition he fully deserves and also our grateful thanksquote

Keith Hunt & Sandra Poynter - Majestic Yangtze March 2015

quote Recently returned from our holiday in Vietnam and had to let you know what a wonderful trip we had. The itinerary was very good, interesting and varied, a perfect balance. The pace was busy but that added to the enjoyment as we came to see the country. A lot of our enjoyment was down to our guide Pham Quoc Coung (John) he was excellent, knowledgeable,good fun and totally committed to making the holiday a great experience for all. He is a huge asset to the company. Thank you John! We are recommending Vietnam escape to all our friends.quote

Rona Davies - Vietnam Escape March 2015

quote If you are considering a trip to China, we would happily recommend that you might consider the impressive Wendy Wu Tours. The Wendy Wu outfit manages the admirable feat of providing qualified national and local guides who provide the level of structure and guidance which will take you to aspects of locations you would be unlikely to find independently. We were twenty-two strong, plus Jason, our excellent leader and the group thrived on his organisational skills, knowledge and enthusiasm. It would be good if every organisation selected, trained and motivated its employees to this high standard. For example, it’s perhaps likely that every holiday company will take you to Tiananmen Square and the Imperial Forbidden City, but will you also be taken for lunch in a series of rickshaws in the narrow streets of Beijing’s Hutong area to an authentic lunch in a local resident’s front room? That is high order research and local knowledge and you will find it a regular feature. A considerable attraction in our case was the four nights/three full days cruising on the Yangtze. There are optional tours but the best was a two hour trip along a tributary, sheer mountain walls on either side rising to dizzying heights. Again, the quality of local guide is paramount as she explained the positive and other effects of the Three Gorges Dam project which has made the river navigable to Shanghai and reduced the risk of inundation and potential loss of life. Her explanation of local life was an impromptu stroll through the features of life in remote mountain communities. If the recommendation seems to be glowing on your page, that is what was intended. We enjoyed the food, the monuments, the proud reflections of ancient China set against the aspirations of the newly developing country and the company of twenty other fellow-passengers who retained their positive attitude and entertainingly quirky humour throughout. We were well organised and pleasantly led, never dictated to, by highly competent Wendy Wu guides throughout the sixteen days.quote

Mike and Kath Fitzpatrick - Wonders of China May 2015

We would love to hear your feedback on the tour. Take a few minutes to fill in our Customer Satisfaction Questionnaire, or share your Wendy Wu Tours experience and email us at customercare@wendywutours.co.uk.



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