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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Majestic Yangtze

Monday 04 Aug 2025
Overview Rating:
This was our first tour and we were extremely impressed by the organisation and the standards. The size of our group (19) was not overwhelming and allowed us to get to know our fellow travellers well. Our guide Jason was absolutely outstanding at his job. He was caring and knowledgeable with a good sense of humour, which added to the experience. 

Japan Uncovered

Monday 20 Oct 2025
Overview Rating:
Our Tour: Good
The trip was good and the guide very experienced and knowledgeble. However the group was too large 27 in total. The problem with a group this large contributed to all the meals being served eithe luke warm or cold. The explanation was they had to cater for a very large group.

The trip to Hong Kong was disappointing with the inexperience of the guide. On the first organised trip we were obliged to move on very quickly, not being able to look around as another group, who had allegedly booked had arrived. I did question the fact we were on a paid organised trip and she should not have allowed this to happen. It was really not acceptable.

Japan Uncovered

Monday 20 Oct 2025
Overview Rating:
Our Tour: Excellent
Very well organised. Our guide was exceptional. Hotels were very good.
Its a full-on tour though, early starts and some time on the coach, so would recommend some rest time added in to future tours.
Food was excellent. I would make one more recommendation - on occasion its better to have a simple lunch box provided in the daytime to avoid additional coach journeys to a lunch time venue away from the days attraction.
Overall though - a fantastic holiday full of experiences.

Our Response

Thank you so much for your lovely review. We’re delighted to hear that you found your tour well organised and enjoyed the hotels, food, and especially the service of your guide.

We really appreciate your suggestions about rest time and the option for simpler lunch arrangements; feedback like this helps us continue refining our itineraries to ensure the perfect balance between sightseeing and relaxation.

Thanks again for your review, we hope to welcome you on another tour with us soon. Jimmy, Wendy Wu Tours.

Grand Tour of China

Sunday 19 Oct 2025
Overview Rating:
Our Tour: Excellent
This was a long tour of China in a group of 26. It was fabulous. We covered all the major sites in China led by an excellent national guide supported by local guides. Everything worked well with good hotels, efficient transport, delicious food and fascinating visits. I would certainly recommend this tour to anyone considering a trip to China. There were many highlights and no disappointments.

Our Response

Thank you so much for your review. We’re delighted to hear you had a fabulous time exploring China and that everything ran so smoothly throughout your tour. It’s great to know our national and local guides helped make the experience so memorable.

Your recommendation means a great deal to us, and we’re delighted there were so many highlights; and no disappointments! We also love the photograph you posted and we hope to welcome you on another Wendy Wu adventure soon. Jimmy, Wendy Wu Tours.

Magnificent China

Saturday 18 Oct 2025
Overview Rating:
Our Service: Excellent
Friendly, efficient

Our Response

Thanks very much for your 5 star review. It is very much appreciated. Jimmy, Wendy Wu Tours

Enchanting China

Saturday 18 Oct 2025
Overview Rating:
Our Tour: Good
This was an excellent introduction to China which, in many ways, is a country on a different scale to others. We had a good taste of the country through bus, train and plane, The hotels were all of good quality and we certainly did not go hungry. One highlight was the three day cruise on the Yangtze river, another was the river boat in Shanghai to see the city by night. Raymond, our guide, ensured all arrangements ran smoothly and did a good job looking after us. There were a couple of blips along the way. On the Yangtze we were sent us off on a day tour with a non-English speaking guide which was naughty and quite stressful. And the local guide in Shanghai did not take seriously my allergy to shellfish - serving up egg fried rice with prawns, luckily spotted in good time. Overall, the trip was big, hugely educational, good value for money and an excellent taste of China.

Our Response

Hi Stephen, thank you so much for sharing your detailed feedback about the Enchanted China tour. We're delighted to hear it provided such an excellent introduction to this vast and fascinating country.

It sounds like you experienced some truly memorable moments – those Yangtze cruise days and the nighttime lights of Shanghai from the river are something special! Raymond will be pleased to know his efforts to keep everything running smoothly made such a positive impression. We're also glad the accommodation and dining experiences were generally enjoyable throughout your journey.

We're very sorry to hear about the language barrier with the guide on your Yangtze day excursion – that's certainly not acceptable, and we can only imagine how frustrating that must have been. More importantly, we sincerely apologise that your shellfish allergy wasn't communicated adequately in Shanghai. Food allergies are a serious matter and should always be treated as such. We'll be sharing this with our operations team to prevent similar situations in future.

We're really pleased that overall you found the trip engaging and worthwhile. Thank you for choosing Wendy Wu Tours, and we hope China left you with plenty of wonderful memories!

Warm regards,
Caroline - Wendy Wu Tours

Enchanting China

Friday 17 Oct 2025
Overview Rating:
Our Service: Good
Friendly phone consultants. Seem to know their products well. They were immediately familiar with the tour, timings and flight options.

Prior to booking submitted a couple of quick information requests via the web site, disappointing that neither were responded to.

I didn’t realise I could review all the flight options by starting to make a booking on line. You have to enter full names of all passengers before you get to that level of information. It would be helpful if it was more obvious that this information was available and if it could be accessed without having to put all the passenger details in when you’re not yet ready to actually book.

Our Response

Thank you for taking the time to share your feedback. We’re so pleased to hear that you found our phone consultants friendly and knowledgeable; it’s great to know they were able to assist you with your tour and flight options.

We’re sorry to hear, however, that your online information requests weren’t responded to; that’s certainly not the experience we aim to provide, and we’ll be reviewing this with our web team. Your comments about the booking process and visibility of flight options are also very helpful, and we’ll look at how we can make this clearer and easier for future customers.

Thank you again for your thoughtful review, we really appreciate it. Kind regards, Jimmy, Wendy Wu Tours

68722

Thursday 16 Oct 2025
Overview Rating:
Our Tour: Good
Appreciated the range of experiences and it was a great selection of places to visit. Our tour guide, Yuka, was excellent. Very considerate and helpful, answering all questions and keeping people entertained on the long bus journeys. Communication was good throughout. Not all of the people on the tour used the Whisper audios, because of hearing aids, which meant they did not always follow the information. It was a very busy tour. Sometimes with one too many activities per day. We would have preferred one fewer temple visits and the visit to the fish market in Hakkodate was not the best. A bit more time at leisure would have been preferred and we were disappointed not to be closer to Tokyo centre and Osaka centre. However, the dinner that we had in the neighbouring hotel in Tokyo was the highlight meal of the whole tour.

Our Response

Thank you very much for your detailed and constructive review. We’re delighted to hear that you enjoyed the range of experiences and destinations, and that Yuka made such a positive impression.

We also really appreciate your feedback about the pace of the tour, the Whisper audio system, and specific visits; comments like these are invaluable in helping us fine-tune our itineraries to ensure the right balance of sightseeing and relaxation. It’s lovely to know that communication throughout was good, and that the Tokyo dinner was such a memorable highlight.

Thank you again for travelling with us, and we hope we’ll have the pleasure of welcoming you on another Wendy Wu tour in the future. Kind regards, Jimmy, Wendy Wu Tours.

Journey through Jordan

Thursday 16 Oct 2025
Overview Rating:
Our Tour: Excellent

Our Response

Many thanks for your 5 star review! It is very much appreciated. Kind regards, Jimmy, Wendy Wu Tours.

A Week in Japan

Thursday 16 Oct 2025
Overview Rating:
Our Service: Excellent
An all round extensive trip to Japan - well worth the money. Tour guide was friendly and professional. Tiring yet well worth it!

Our Response

We're delighted to read that you enjoyed your tour, Japan is certainly a fascinating country and we hope you have memories that will last a life time. Thanks for your review, it is very much appreciated. Jimmy, Wendy Wu Tours.

Wonders of China

Thursday 16 Oct 2025
Overview Rating:
Our Tour: Excellent

Our Response

Thanks for your 5 star review! Kind regards, Jimmy, Wendy Wu Tours.

Classic China

Thursday 16 Oct 2025
Overview Rating:
Our Tour: Excellent
We had a magical time in China made even better by our excellent guide Cynthia Miao. An unexpected part of the tour was the variety of food the guides chose which turned the tour into a gastronomical delight. Thank you Cynthia and local guides for ensuring a wonderful experience.

Our Response

Hi Marian, thank you so much for your wonderful 5-star review! We're thrilled to hear you had such a magical time on the Classic China tour.

Cynthia will be absolutely delighted to read your kind words – she's a fantastic guide, and it's wonderful to hear how she and the local guides made your experience so special. We love that the food became such a highlight of your journey! China's culinary diversity is truly incredible, and when our guides share their favourite local dishes and restaurants, it adds such a memorable dimension to the tour.

Thank you for choosing Wendy Wu Tours to explore China. We're so pleased that Cynthia and the team helped create a wonderful gastronomical adventure alongside all the amazing sights!
Warm regards,

Caroline - Wendy Wu Tours

Silk Road Explorer

Wednesday 15 Oct 2025
Overview Rating:
Our Tour: Good
5 star tour leader, Luis- Always looking out for group members. Very well organized.
5 star local tour guide, Jackie. Friendly, excellent communication. Sad to see him finish.
4 star other local guides - too much talking and information which will not be remembered, and English not always up to 5 star level.
5 star and wonderful food.- No need to do Pizza Hut lunch or Radisson Hotel steak and chips. Neither up to expected standard. We loved Chinese food.
Cut out the 3 days across Desert. Fly Turpan to Kashgar. What we saw in these 3 days was not interesting enough to warrant the long bus rides.
Three lots of Budhist caves on the tour was overkill. especially the one in Kuqa.
Excellent consideration of toilet stops on long bus rides with good facilities.
Needs a day, mid tour, with no activity in a city where the hotel is close to main shops. End of day after dinner and a long day was insufficient opportunity to fulfill any shopping desires, especially non tourist souvenir shopping. Came home having not been able to buy anything on my shopping list.
Hotels were all excellent and where small fridge (for medication storage) was not in the room, Luis made suitable arrangements.
Almost all the group had been to China before. Guides need to consider this when talking non stop. WWT needs to consider this choosing sightseeing in Beijing and Shanghai. Pre tour questionnaire would enable WWT to plan different sights new to many of the group. Nearly all the group had already been to Beijing.
Beijing on Golden week, weekend was a disaster. Both days were total repeats for me and others and not enjoyed. The crowds were a nightmare. Millions locals sightseeing and enjoying the holiday weekend.
ESim - Recommendations for ESim not to include Airalo. No connection for 2 of us while in Gusan province. Big disappointment. Do not recommend this ESim.
I loved that everything was taken care of and led by a really superb, very intelligent and caring Tour Leader, Luis. Would book with Wendy Wu Tours again.
Thank you. Edreen

Our Response

Hi Edreen, thank you so much for taking the time to share such thoughtful and comprehensive feedback about your Silk Road adventure. We really appreciate the level of detail; it's invaluable in helping us continue to improve our tours.
We're absolutely thrilled to hear that Luis made such a positive impact on your journey! He'll be delighted to know how much you appreciated his organisation, intelligence, and care for the group. Jackie will also be pleased to hear your kind words – it's wonderful when our local guides connect so well with travellers. Luis will also be glad to know his arrangements for medication storage were helpful.

Your feedback about the itinerary is really valuable. We understand that the three days crossing the desert felt lengthy for what you experienced, and that multiple Buddhist cave sites felt repetitive. We also hear you about the lunch venues – when travellers are enjoying authentic Chinese cuisine throughout the tour, Western options can feel like a missed opportunity! Your point about needing a proper shopping day mid-tour rather than just in the evening is excellent, and we'll pass this on to our product team. We also appreciate your insights about catering to experienced China travellers. The idea of a pre-tour questionnaire to gauge previous experience and adjust sightseeing accordingly is really interesting, especially for tours where many guests have visited Beijing before. Unfortunately, Golden Week crowds are beyond our control, but we understand how challenging that experience can be. Thank you also for the feedback about the eSIM provider – we'll certainly review our recommendations. It's wonderful to hear you loved having everything taken care of by Luis and that the hotels and toilet facilities throughout met your needs. Thank you for choosing Wendy Wu Tours, and we'd love to welcome you on another adventure in the future!
Warm regards,
Caroline - Wendy Wu Tours

Magnificent China

Wednesday 15 Oct 2025
Overview Rating:
Our Tour: Excellent
Our national tour guide was Mark Wong, he was excellent, friendly, knowledgeable, always available to help with any issues. He made the trip the wonderful experience it was. He was the total professional.
Also Cherry one of the local guides (in the one of the photos below) was very good as well, her jokes made us all laugh.
So many highlights, like the Wall, the scenery around the Three Gouges, & the panda bears to mention a few. Great trip.

Our Response

Thank you so much for your fantastic 5-star review and for sharing your lovely photos! We're absolutely delighted to hear you had such a wonderful experience on your Magnificent China tour.

Mark will be thrilled to read your kind words – he's a true professional and a valued National Escort, so it's terrific to hear how his expertise, friendliness, and dedication made such a positive impact on your journey. Cherry will also be delighted to know her humour and knowledge added to your experience – our local guides bring such personality and passion to every tour!

It sounds like you experienced some truly unforgettable highlights – walking the Great Wall, cruising through the stunning Three Gorges scenery, and meeting those adorable pandas are moments that stay with you forever. We're so pleased we could help you create these incredible memories.

Thank you for choosing Wendy Wu Tours, and we hope you'll have many stories and photos to share from your Magnificent China adventure!

Warm regards,
Caroline - Wendy Wu Tours

Inspiring India

Wednesday 15 Oct 2025
Overview Rating:
Our Tour: Excellent
We are well traveled and found that Inspiring India was the best experience of escorted travel. The quality of accommodation, services, food and especially the people we encountered was second to none. Our guide was extremely knowledgeable, personalable, friendly, but not overly familiar, going the extra mile whenever required.

Our Response

We're delighted to read that you had a wonderful tour. Please be assured we will let our partner in India know how much you enjoyed the tour. Thanks again and we do hope you will travel with us again soon. Kind regards, Jimmy, Wendy Wu Tours.