5 star tour leader, Luis- Always looking out for group members. Very well organized.
5 star local tour guide, Jackie. Friendly, excellent communication. Sad to see him finish.
4 star other local guides - too much talking and information which will not be remembered, and English not always up to 5 star level.
5 star and wonderful food.- No need to do Pizza Hut lunch or Radisson Hotel steak and chips. Neither up to expected standard. We loved Chinese food.
Cut out the 3 days across Desert. Fly Turpan to Kashgar. What we saw in these 3 days was not interesting enough to warrant the long bus rides.
Three lots of Budhist caves on the tour was overkill. especially the one in Kuqa.
Excellent consideration of toilet stops on long bus rides with good facilities.
Needs a day, mid tour, with no activity in a city where the hotel is close to main shops. End of day after dinner and a long day was insufficient opportunity to fulfill any shopping desires, especially non tourist souvenir shopping. Came home having not been able to buy anything on my shopping list.
Hotels were all excellent and where small fridge (for medication storage) was not in the room, Luis made suitable arrangements.
Almost all the group had been to China before. Guides need to consider this when talking non stop. WWT needs to consider this choosing sightseeing in Beijing and Shanghai. Pre tour questionnaire would enable WWT to plan different sights new to many of the group. Nearly all the group had already been to Beijing.
Beijing on Golden week, weekend was a disaster. Both days were total repeats for me and others and not enjoyed. The crowds were a nightmare. Millions locals sightseeing and enjoying the holiday weekend.
ESim - Recommendations for ESim not to include Airalo. No connection for 2 of us while in Gusan province. Big disappointment. Do not recommend this ESim.
I loved that everything was taken care of and led by a really superb, very intelligent and caring Tour Leader, Luis. Would book with Wendy Wu Tours again.
Thank you. Edreen
Our Response
Hi Edreen, thank you so much for taking the time to share such thoughtful and comprehensive feedback about your Silk Road adventure. We really appreciate the level of detail; it's invaluable in helping us continue to improve our tours.
We're absolutely thrilled to hear that Luis made such a positive impact on your journey! He'll be delighted to know how much you appreciated his organisation, intelligence, and care for the group. Jackie will also be pleased to hear your kind words – it's wonderful when our local guides connect so well with travellers. Luis will also be glad to know his arrangements for medication storage were helpful.
Your feedback about the itinerary is really valuable. We understand that the three days crossing the desert felt lengthy for what you experienced, and that multiple Buddhist cave sites felt repetitive. We also hear you about the lunch venues – when travellers are enjoying authentic Chinese cuisine throughout the tour, Western options can feel like a missed opportunity! Your point about needing a proper shopping day mid-tour rather than just in the evening is excellent, and we'll pass this on to our product team. We also appreciate your insights about catering to experienced China travellers. The idea of a pre-tour questionnaire to gauge previous experience and adjust sightseeing accordingly is really interesting, especially for tours where many guests have visited Beijing before. Unfortunately, Golden Week crowds are beyond our control, but we understand how challenging that experience can be. Thank you also for the feedback about the eSIM provider – we'll certainly review our recommendations. It's wonderful to hear you loved having everything taken care of by Luis and that the hotels and toilet facilities throughout met your needs. Thank you for choosing Wendy Wu Tours, and we'd love to welcome you on another adventure in the future!
Warm regards,
Caroline - Wendy Wu Tours