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Wendy Wu Tours Reviews & Testimonials

Upon confirming a booking, and once returned from a Wendy Wu Tours trip, our customers are asked to rate us on our Customer Service and our Product via an independent review system called Feefo.

We are incredibly proud to have a 99% customer service rating and a 98% product rating from our Feefo reviews, which you can read here.

Our customers are also encouraged to complete a post tour customer survey; the results of which you can read below.

See what our customers are saying about us.

  • 98% overall tour satisfaction (rated as good or excellent)
  • 97% would travel with us again
  • 95% would recommend us to their friends

Based on 722 post tour customer surveys in 2014. Customers having rated their overall tour experience as good or excellent.


quote We enjoyed the experience of being in China for the New Year very much. The boat and meal made it very special. We thought the tour was very well organised and the itinerary was just right for us. The group was small enough to know everyone yet enough people to make it interesting. We learned so much about Chinese life and culture from the guides, and were very impressed by their knowledge and enthusiasm. Nothing seemed too much trouble. We are intending to book another tour to Burma for next year!quote

Mrs Lodge and Mr Wright - Chinese New Year Special January 2014

quote Just a quick email to say thank you so much for arranging our wonderful trip to China, we had such a fabulous time and it was worth every penny. My wife’s face seeing the pandas in Chengdu was great and I just loved the Great wall. A fantastic experience and we would recommend to anyone.quote

Mr and Mrs Jolliffe - In Pursuit of Pandas January 2014

quote Hi, my husband and I have just returned from an amazing holiday with Wendy Wu tours in Hong Kong and Vietnam, and I wish to say we had a fantastic time, the organisation was brilliant, everything ran so smoothly, the hotels were first class, clean and very comfortable after a days touring. We also enjoyed the food and thought the idea of going to local restaurants to eat at lunchtime and in the evening was lovely. We cannot praise our guide NGUYEN VAN KY (KEVIN NGUYEN) enough: he was the most gentle, kind, caring, and extremely patient man, his patience was pushed to the limit with one member of our party and Kevin behaved with utmost respect and care and always with a smile. I must admit both my husband and myself said we couldn't have done it, I think you should be very proud of Kevin, we are pleased to have met him, and wish him well in the future. Once again THANK YOU for the wonderful memories.quote

Mr and Mrs Houghton - Vietnam Impressions & Hong Kong extension January 2014

quote I just wanted to write to say how impressed I was with all aspects of my recent Golden Triangle Tour in India. Special praise must go to our National Escort, Mr K V Singh - he was knowledgeable, efficient, calm, funny and very patient! He was constantly ringing ahead to make sure everything was in place, so all our lunch stops and other visits ran like clockwork - no mean feat given the vagaries of the Indian traffic! And he made himself easily available in case of any problems and was extremely approachable and kind. I must also say how impressed I was with all the transfers by the agents and drivers - they were always where they should be, smartly turned out and bang on time, even if our transport was late, and I really appreciated the fact that they saw us right to our train carriage at Delhi station (a daunting place), and right to our check-in desks at airports and so on. They even knew pick-up times for the following day, even if it wasn't them who were making the pick-up. I've already begun to save for a holiday in China, and will definitely use Wendy Wu Tours for that trip. I have also been recommending Wendy Wu to everyone I meet! Well done to all concerned.quote

Miss Susan Edwards - Golden Triangle February 2014

quote My husband and I have just returned from The Grand Tour in China. What a wonderful holiday it was, very hectic but a certain somebody called Tom, the National guide, made this holiday. He was fantastic, very knowledgeable on everything and most caring from the moment he met us on the first day right until we arrived home where he e-mailed us to see if we got home safely. We cannot rate this man enough as soon as we were in our room at the hotels he would ring our room to make sure everything was in order and if it wasn't he would make sure to get it put right. The holiday was amazing and we saw some beautiful sights and can't make any alterations to it. We are still shattered now because of the hectic schedule, but have so many wonderful memories and are telling all our English friends how brilliant Wendy Wu is.quote

Mr and Mrs Cox - Grand Tour of China March 2014

quote I just have to say, what a fantastic holiday I have had. Our tour guide, English name Jason was exceptional. Definitely the most friendly, informative, smart, considerate, well organised tour guide I have ever had the pleasure to meet. All of the group of 12 could not speak highly enough of him, he made us feel like one happy family. The tour was full of wonders and surprises, much, much more than expected, all the hotels food and shows were first class, and everything went so smoothly. The business class return flight was a most appreciated, bonus. Thanks. I will definitely recommend Wendy Wu tours. From Steve at the booking office to the end of the holiday: Great!!quote

Irene Salt - Wonders of China March 2014

quote My name is Gemma Roberts and I have just returned from your Glories of China tour. I just wanted to emphasise what an amazing time I had. The activities and accommodation were amazing. I have sent back your customer survey but I wanted to emphasise how impressed I was by your guides they worked extremely hard and went out of their way to ensure we had a fantastic time. Our national guide David deserves particular praise. We travelled in a group of 8, including people of different ages. David went out of his way to ensure everyone was looked after, including looking after 3 members of our family who were unwell. Because of David's actions I wouldn't hesitate to recommend Wendy Wu to everyone I know, I would definitely go on a tour with David again. Thank you so much for an amazing holiday. quote

Gemma Roberts - Glories of China April 2014

quote I am writing now to let you know how much our experience was enhanced by our national guide Sharon. She really went our of her way to help everyone and made the group 'jell'. We were so lucky to have her as our guide and you are most fortunate to have such an extraordinary employee. I hope that she receives the rewards that she deserves.quote

Mrs Linderholm - China Encounters April 2014

quote My wife and I would like to thank you for giving us a super 10 day touring holiday of CHINA. We put the success of our holiday to you, for employing a young man (Tour Manager) we called Leo. Leo is a wonderful person, a credit to Wendy Wu Tours. He is very knowledgeable of China, very patient with everybody, and has a wonderful sense of humour. He is just one super person. He was always available to help, advise and support every passenger on our coach. Please thank him on our behalf.quote

Mr and Mrs Lescure - A China Experience May 2014

quote My mum and I have recently enjoyed an adventure of a lifetime with your company. It had so many highlights that it is so hard to choose just one (if we had to choose, it would be 2 tribes excursion in 3 gorges, pandas, Xian and Great Wall!). But every one was made memorable by our guide Tom Du. Tom is included in our highlights! Tom showed exceptional professionalism, good humour, care and an impressive range of knowledge. We were particularly impressed with his diligence in ensuring every single meal was gluten free for my mum. Each mealtime, inluding breakfast, he would personally take my mum on a tour of all the dishes explaining which were ok for her to eat. If he wasn't sure, he went to the kitchen to ask! At times, this meant extra dishes being prepared which didn't include soy sauce. As a result, my mum had a problem free holiday but without Tom's care it could have been very different. Tom's ability to keep to schedule and get us on and off planes was admirable. He helped make a busy timetable fun and balanced for everyone. As we were Tom's family we nicknamed him daddy Tom! (And he's young enough to be our son/grandson!) This was our first organised tour and we thoroughly enjoyed it. It was tiring (we expected that!), but a full timetable made sure that we experienced China and some of what this amazing country has to offer. I will definitely be coming back! quote

Mr and Ms Stokes - Majestic Yangtze May 2014

quote Regarding my recent tour 'In Pursuit of Pandas' I would like to express my thoughts about the trip and our exceptional National Guide, David. Our group got along very well which ensured a lot of fun and laughter even when sometimes a little problem came up, such as a delayed flight or the weather affecting the Buddha trip. These small things are hardly worth mentioning as they did not detract from our wonderful journey together, especially with David as the head of our 'family' - a truly fantastic representative for Wendy Wu. Each hotel was better than expected, all were clean and comfortable throughout our stay. The food included in the package was plentiful and evening meals especially gave a range of Chinese cuisine - all most enjoyable. With all the essentials in place to view the sights and sounds, this tour was further enhanced by the knowledgable and friendly local guides Jason and Cindy, who both supported David very well. I would like the Wendy Wu management to know that David is a perfect ambassador for the company. His organisation, helpfulness, knowledge, personable nature and great humour ensured the group were well taken care of and everybody included. Having David as our guide was our very good fortune and I have no doubt his efforts made this one of my best trips ever. I would happily and without hesitation consider taking another Wendy Wu tour led by David in future and would recommend Wendy Wu on the basis of David's representation of the company and the wonderful country of China. Do please pass on my very best wishes to David and may his next tour be as good as this one was.quote

Miss Mandy Anderson - In Pursuit of Pandas July 2014

quote This is rather late after our holiday but finally I have time to say what a fabulous time our Cambodia/Vietnam/Singapore adventure was. We had not used Wendy Wu Tours before and were very impressed with all the arrangements which went like clockwork. We had a few delays here and there but these were outside the control of WWT. The hotels were excellent and the food everywhere was an absolute joy. All our guides were superb, very friendly, kind and knowledgeable – especially John in Hanoi, although to single him out is maybe unfair to the others as all the guides were excellent. John ensured that we all had a good time especially our two sons (16 & 20) who thought he was a legend! Our Halong Bay cruise was the highlight of the holiday for all of us and with hindsight we wish we had had two nights afloat to have enjoyed the experience for longer. The Cooking School was very enjoyable and the choice of restaurants for the lunchtime meals we all agreed would never have been discovered if we had been travelling independently. S21 and The Killing Fields were tough going. When in Vietnam, the two ladies decided to have a chilled day at the hotel rather than visit the Cu Chi tunnels; we were very impressed that WWT contacted us after breakfast to check everything was OK because we hadn’t gone on that days tour. The men found it very interesting but did comment that it was quite a trek. We would definitely recommend a WWT and will save up to do another one soon!quote

The Collins Family - Tailormade Trip to Cambodia and Vietnam July 2014

quote We would just like to thank you for the most fantastic experience on the Wonders of China tour from which we have just returned. The superb organisation and attention to detail by your company throughout our time in China gave us some truly remarkable memories of a marvellous people and their culture. We would recommend it without hesitation to anyone who has not ventured to this wonderful land. In particular the local guides were very informative but in particular our national guide, Leo, whose enthusiasm, passion and incredible sense of humour made every experience on the trip a joy. A perfect holiday.quote

Mr Grace and Ms Etchells - Wonders of China August 2014

quote We have just returned from our holiday in Sichuan meeting John Craven and having a great time seeing the pandas. The main reason we are writing to you is to praise our National guide Lily and local guide Cindy, they where absolutely marvellous and made our holiday even more special. We would like to give an extra special mention for Lily who is an exceptional guide and person who would do anything to make sure everyone on the tour was happy, her grasp of the English language is incredible. We would appreciate if you could pass our praise on to Lilys manager in China.quote

Karen Morris and Janet Ettershank - Explore Sichuan with John Craven September 2014

quote We have shortly returned from a 'Grand Tour' of China (3rd September), and my wife and I would very much like to thank your company for the splendid time we had with you. Our main praise goes to Nick, the national tour guide throughout the whole trip, he was knowledgeable, extremely kind and very attentive to our needs and the needs of the other members of the group. We can honestly say that he has become a firm friend, and a great recommendation to your company. Please pass on these sentiments to Nick. Really well donequote

Mr Edwin Hill - Grand Tour of China September 2014

quote Dear Wendy Wu, My name is Gavin and I did the Wonders of China tour from Oct 19- Nov 3, 2014 as part of Nick's family. Our national guide Nick Liu was fantastic! Very professional and courteous and organised. Throughout the trip he made sure that our stay in China and through the course of the journey was smooth and comfortable. The tour was amazing and I have so many fond memories of my time there. We made many friends on the tour and are keeping in touch. Nick helped to cement us together like a family and was always caring! Having done a similar role in previous jobs I understand how logistically difficult it can be to organise a group, but with a group of 27 people around China, Nick did it fantastically and I will be recommending Wendy Wu and Nick Liu to everyone! He's the number 1 tour guide for sure! One last thing, I enjoyed the tour immensely! Riding on the city wall of Xi'an, climbing the Great Wall, visiting the Terracotta Army, the relaxing cruise along the 3 gorges and walking through the countryside of Yangzhou will stay with me forever! Thank you to Wendy Wu, the regional guides like Tom and Ding and especially to Nick. Please pass on my regards to him, his wife and his baby boy Lucas. Kindest and sincerest regards, Gavin Yong (Nick's family).quote

Mr Gavin Yong - Wonders of China October 2014

quote Thank you so much for another fantastic holiday, we both had a wonderful time. Having already been to China three times we had seen the terracotta warriors, great wall, pandas, etc. and were looking for somewhere a little more off the beaten track, this holiday definitely provided another view of China. The local food was marvelous. In one hotel which was uncertain yet how to cater for western breakfasts, Paul and I joined the queue of Chinese people waiting to be served a huge bowl of noodles. This meal was one of the most delicious I have ever eaten. We have absolutely no complaints about any of the hotels or restaurants, indeed we viewed the trip as a bit of an adventure which lavatorially speaking it certainly was! (Not a problem as we had taken a loo roll and hand sanitiser with us.) Our national guide Tony was delightful and very professional. He looked after us so well and made us all feel really welcome to China, even helping me to buy some spice in a market, something I could not have done on my own. Thanks again for a fabulous holiday.quote

Yunnan Adventure September 2014

quote Thank you Wendy Wu for making our Glories of China tour 2014 such a fabulous memorable holiday. We saw so much in 2 weeksand have so many highlights we simply can't single out one favourite part. Our local guides were excellent, all having such a wealth of knowledge to share with us. A special thank you to Andy in Beijing for making my 50th birthday a jam-packed day to remember from Tiananmen Square and the Forbidden City to Rik-shaw ride and dancing in the Temple of Heaven Park with the locals. quote

Mr and Mrs Travers - Glories of China November 2014

We would love to hear your feedback on the tour. Take a few minutes to fill in our Customer Satisfaction Questionnaire, or share your Wendy Wu Tours experience and email us at customercare@wendywutours.co.uk.



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