Wendy Wu Tours Reviews | Wendy Wu Tours

Rating

Customer Review

Majestic Yangtze

Monday 04 Aug 2025

Overview Rating:

This was our first tour and we were extremely impressed by the organisation and the standards. The size of our group (19) was not overwhelming and allowed us to get to know our fellow travellers well. Our guide Jason was absolutely outstanding at his job. He was caring and knowledgeable with a good sense of humour, which added to the experience.

Japan & the Scenic South

Saturday 21 Feb 2026

Overview Rating:

Our Service: Excellent

Very friendly and efficient rep. Answering all our questions was not a problem for her. Made us feel confident in booking our first land tour with Wendy Wu.

Japan Uncovered

Friday 20 Feb 2026

Overview Rating:

Our Service: Excellent

Very helpful and proactive representative.
Alexia accommodated all our requests and sought out the best options for us.

Japan Uncovered

Thursday 19 Feb 2026

Overview Rating:

Our Service: Excellent

Very helpful and respond quickly to email queries.

Kyrgyzstan & the World Nomad Games

Thursday 19 Feb 2026

Overview Rating:

Our Service: Excellent

Have just booked a holiday tour and can't fault the responsiveness, professionalism and ease of booking. Obviously not been on the holiday yet so can't comment on that but the booking process is easy, smooth and the on line account is easy to use.

Ancient China

Thursday 19 Feb 2026

Overview Rating:

Our Service: Excellent

Excellent. Easy to follow. Prompt confirmation.

Classic China

Wednesday 18 Feb 2026

Overview Rating:

Our Service: Excellent

The booking process was excellent. We booked our trip at the Destinations travel show and despite the stand being busy our adviser Keith was very knowledgeable, helpful, and patient. We were able to book the whole trip, including flights upgrades and options all in one visit.
We have subsequently received email confirmation which matches exactly what we understood we had booked.
Hopefully the holiday itself will be as good as the services we have received up until now.

Our Response

Thank you so much for your fantastic 5‑star review!

We’re delighted to hear that your booking experience at the Destinations Travel Show was excellent. Even during such a busy event, it’s wonderful to know that Keith was knowledgeable, helpful and patient while guiding you through your full booking — including flights, upgrades and all your options.

We’re also pleased that your confirmation matched exactly what you expected.

Thank you for choosing to book with us, and we truly hope your holiday is every bit as enjoyable as the service you’ve received so far!

Angkor to the Bay

Wednesday 18 Feb 2026

Overview Rating:

Our Service: Excellent

Excellent service and very friendly staff went and checked everything

Majestic Yangtze

Wednesday 18 Feb 2026

Overview Rating:

Our Service: Excellent

Excellent communication from Jade.

Our Response

Thank you for taking the time to leave your 5* review.

It is great to hear that you were pleased with the service from Jade.#
We will be sure to pass this on to her.

Wonders of Indonesia

Wednesday 18 Feb 2026

Overview Rating:

Our Service: Excellent

This was to book a trip to Indonesia in September.
The customer service operative was friendly and helpful, and drew my attention to a cheaper departure date, which I gratefully accepted.
She was very helpful throghout the subsequent booking procedure and offered to reserve my preferred seats on the four long-haul and local flights for me.
At the completion of the booking process, she promptly sent me the relevant documentation.

Our Response

Thank you so much for taking the time to leave such a wonderful 5‑star review.
We’re delighted to hear that your booking experience for your trip to Indonesia was so positive.
It’s great to know that our team member was able to assist you with finding a better-value departure date and support you throughout the booking process — including securing your preferred seats and ensuring your documents reached you promptly. Providing helpful, personalised service is exactly what we aim for, so your feedback means a lot to us.

We hope you have an incredible trip to Indonesia in September, and if there’s anything you need in the meantime, we’re always here to help.

Kruger to Cape Explored

Wednesday 18 Feb 2026

Overview Rating:

Our Service: Excellent

Very helpful and professional experience. Cherly Johnson dealt with the booking and subsequent queries promptly and politely with attention to detail to our satisfaction.

Our Response

Thank you so much for sharing your wonderful 5‑star review. We’re delighted to hear that you had such a great booking experience.
It’s fantastic to know that Cheryl provided helpful, professional support and handled your booking and queries promptly, politely, and with great attention to detail. We’re very proud of the service she provides, and your feedback will mean a great deal to her.

We truly appreciate you choosing Wendy Wu, and we’re here if you need anything else as your trip approaches.

2473056

Tuesday 17 Feb 2026

Overview Rating:

Our Tour: average

The price charged for the first extra nights accommodation in Vientiane was incredibly inflated. Nearly all meals were in "tourists only" restaurants with repetitive meals which did not reflect the country's cuisine which was very disappointing. The program should have more diverse activities and not so many temples. Eg the elephant orphanage in Cambodia should be included. Guides were very good. Mr Mao the driver in Cambodia was extremely good.

Our Response

Dear Customer,
Thank you for taking the time to share your feedback with us following your recent tour. We’re sorry to hear that your experience did not fully meet your expectations.
This is certainly not what we strive for, and we would welcome the opportunity to discuss your concerns in more detail. Please feel free to contact us at customerrelations@wendywutours.com.au, and we would be happy to review your feedback properly or arrange a phone call at a time that suits you.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Wonders of China

Monday 16 Feb 2026

Overview Rating:

Our Service: Excellent

Great on the phone very efficient and clear looking forward to holiday 👌👌

Our Response

Thank you for taking the time to leave us this 5 star review, we really do appreciate it.

We are delighted that you have found our service efficient and clear.

We now look forward to welcoming you on your tour.

Kyrgyzstan & the World Nomad Games

Sunday 15 Feb 2026

Overview Rating:

Our Service: Excellent

Easy to navigate website. I managed without any difficulties to book tour to Kyrgyzstan for the end of August. Could choose flying either economy or business class. As price was very good I chose business class as it a long flight.

Our Response

David, Thank you so much for your wonderful loyalty and your 5‑star review!
We’re delighted to hear that you found the website easy to navigate and that booking your tour to Kyrgyzstan was smooth and straightforward.
Choosing business class for such a long journey sounds like a fantastic decision — especially with a great fare! We’re sure it will make the start of your adventure even more enjoyable.

We truly appreciate you taking the time to share your experience and can’t wait to welcome you on this exciting trip in August.

Highlights of Sri Lanka

Sunday 15 Feb 2026

Overview Rating:

Our Tour: Excellent

This was a very busy tour and we packed a lot into two weeks. The tour was really well organised and went without a hitch. The guide Lathif was excellent and very knowledgeable. This was our first trip with Wendy Wo and we will certainly be doing another one soon.

Our Response

Thank you Meryl so much for your fantastic 5‑star review!
We’re thrilled to hear that you had such a wonderful experience on your tour. It certainly sounds like a busy and exciting two weeks, and we’re delighted that everything went without a hitch. This is what we always plan to achieve.
Lathif will be so pleased to hear your kind words — his knowledge and passion make a real difference, and we’ll be sure to pass your praise on to him.

We’re especially happy to hear this was your first trip with Wendy Wu Tours and that you’re already planning your next adventure with us. We can’t wait to welcome you back for another unforgettable journey soon!