Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Best of Mongolia

Saturday 05 Jul 2025

Overview Rating:

Our Service: Excellent

Had no problems.
Thanks

Japan Uncovered

Saturday 05 Jul 2025

Overview Rating:

Our Service: Excellent

Cheryl was extremely helpful and patient in finding solutions for our preferred travel routes and other queries that we raised prior to booking.

Highlights of Sri Lanka

Friday 04 Jul 2025

Overview Rating:

Our Service: Excellent

Very professional.

Magnificent China

Friday 04 Jul 2025

Overview Rating:

Our Service: Good

I thought it was helpful and knowledgeable, also unpressured when I wanted time to think overnight on the options offered.

Japan by Rail

Thursday 03 Jul 2025

Overview Rating:

Our Tour: average

Tour group size too large (28)
Some wonderful sites and experiences
Limited "included meal" options if you are a vegetarian with real uncertainty you will be catered for until you arrive at the meal venue
Great, knowledgeable (and patient) tour guide who dealt with some unexpected challenges from the group
Hotels mostly good, but some had poor service and facilities
Travel arrangements all smooth
Some craft type activities felt unnecessary, especially when group was tired after morning's activity

Our Response

Thank you for taking the time to share your review. We're so pleased you enjoyed many of the experiences on your tour and that your guide made a positive impact, especially in handling some of the unexpected moments along the way.

We do appreciate your comments regarding the group size, meal options for vegetarians, and the structure of some activities. These are all helpful points that we’ll reflect on as we continue to improve our tours and ensure the best possible experience for our guests.

Thank you again for choosing to travel with us. Jimmy, Wendy Wu Tours

Wonders of Indonesia

Wednesday 02 Jul 2025

Overview Rating:

Our Service: Excellent

Pleasant,informative appropriately timed interview regarding travel options. Local staff go out of their way to help. Would recommend

Vietnam at a Glance

Tuesday 01 Jul 2025

Overview Rating:

Our Service: Excellent

Just booked a tour to Vietnam, Julia was very experienced and pleasant to deal with.

Our Response

That's great to hear! Julia will be delighted to received your feedback. Many thanks for the review!

Japan Uncovered

Tuesday 01 Jul 2025

Overview Rating:

Our Tour: average

Hardly any free time until Tokyo at the end of the holiday. Initially too many temples and shrines. Also if you don't like raw fish and miso you could be hungry. The tour guide was excellent, friendly, helpful and knowledgeable.

Our Response

Thank you for taking the time to share your feedback.

We appreciate your comments regarding the itinerary and meal options. Our tours aim to offer a rich cultural experience, which can include visits to historical temples and shrines, especially in the early part of the journey. That said, we understand that preferences vary, and we will certainly take your observations into account when reviewing the balance of activities and free time.

We’re also sorry to hear that the food selection didn’t fully meet your tastes. We do try to accommodate dietary preferences wherever possible, and your feedback will help us explore ways to improve meal variety for future travellers.

Thank you again for your comments – they help us enhance our tours and ensure a more enjoyable experience for all.

Vietnam Panorama

Tuesday 01 Jul 2025

Overview Rating:

Our Service: Excellent

Fantastic holidays, we can't wait to go on our next adventure 👍

Our Response

Glad to be of service!

Jewels of Japan

Tuesday 01 Jul 2025

Overview Rating:

Our Tour: Excellent

A very enjoyable holiday that took in the major attractions in Japan. There was a full programme of visits and activities and we especially enjoyed Kyoto, Tokyo and Himeji Castle. The food was enjoyable, especially the Authentic Japanese cuisine. There is never too much free time on these tours, but we would have appreciated a bit more free time to shop or explore independently.
Add on days at the beginning in Tokyo and at the end in Osaka to get the most out of your trip.
Great bunch of fellow travellers with the majority from Australia and New Zealand. Our guide was excellent and kept us organised.

Our Response

Thank you for your lovely review! We're delighted you enjoyed the highlights of Japan, especially Kyoto, Tokyo, and Himeji Castle, as well as the authentic cuisine. Your suggestions about adding free time and extra days are much appreciated and will be shared with the team. We're so pleased to hear your guide and group made the tour even more memorable!

China: The Big One

Saturday 28 Jun 2025

Overview Rating:

Our Service: Excellent

This is for the web booking experience. All information was very clear. A very slick, quick and painless booking experience giving confidence as to what the tour might be like.

Our Response

That's great to hear! Do let us know if have any questions about any aspect of the tour. Wendy Wu Tours.

Ancient China

Friday 27 Jun 2025

Overview Rating:

Our Service: Excellent

Arti the lady I dealt with has had a lot to put up with. She remained happy and considerate. She was great assistance. She kept cool and I have booked but am likely to move to another earlier date. Is this a problem not for Arti in professional capacity.

Our Response

Thanks so much for your review, Arti was delighted to read your feedback!

Wonders of China

Thursday 26 Jun 2025

Overview Rating:

Our Service: Excellent

Started booking a holiday and the offer code did not work so phoned reservation line and the issue was sorted out straight away. Staff are very knowledgeable and helpful.

Our Response

Glad we were able to resolve that for you. Do let us know if you have any questions about your tour. Wendy Wu Tours.

Ultimate China

Wednesday 25 Jun 2025

Overview Rating:

Our Service: Excellent

We have just booked our 3rd trip with Wendy Wu, the previous 2 were absolutely fantastic. The booking process was really easy and the communication excellent.

Our Response

Thanks so much for your lovely review, Karen. We really appreciate it.

Inspiring India

Tuesday 24 Jun 2025

Overview Rating:

Our Service: Excellent

We have only just booked, so let's wait until we actually go on holiday!
However, customers service knowledgeable & friendly. The agent knew what weather was going to be like & how fit we needed to be. Tour offers everything we want. More or less all inclusive (with exception of tips)