We are open 7 days a week View our opening hours
The Award-Winning Tour Specialist
0808 274 8594 Contact Us
Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

Celebrating 25 Years of tour excellence
Close
  1. Home
  2. About Us
  3. Reviews

Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

All Reviews
Product Reviews
Service Reviews
 
Rating
Customer Review

Majestic Yangtze

Monday 04 Aug 2025
Overview Rating:
This was our first tour and we were extremely impressed by the organisation and the standards. The size of our group (19) was not overwhelming and allowed us to get to know our fellow travellers well. Our guide Jason was absolutely outstanding at his job. He was caring and knowledgeable with a good sense of humour, which added to the experience. 

74642-PRE

Monday 23 Feb 2026
Overview Rating:
Our Service: Excellent
Clear, informed and helpful. Were able to provide the right information and answer all the questions that we had regarding a potential holiday

Kerala and the Southern Highlights

Monday 23 Feb 2026
Overview Rating:
Our Tour: Excellent
Excellent varied programme; excellent courier; excellent driver.

Our only suggestion would be that a smaller would have been more suitable for the narrow roads.

Thailand Highlights

Monday 23 Feb 2026
Overview Rating:
Our Service: Excellent
Very good online presentation with follow up online session in which we asked some questions about two options.
We received a comprehensive email that day and then arranged a follow up call. On the call our service agent Arti discussed several options and we ended up booking exactly the tour we wanted and using an airline we wanted too.
Excellent service.

Our Response

Thank you so much for taking the time to share your feedback!

We’re delighted to hear that you enjoyed the online presentation and found the follow‑up session helpful. It’s wonderful to know that the email information and your call with Arti helped you explore all the options and ultimately book the tour and airline you really wanted.We’ll be sure to pass your kind words on to Arti — they’ll be thrilled to hear it!

Thank you again for choosing us, and we can’t wait to help make your upcoming adventure fantastic.
If you need anything at all in the meantime, we’re always here to assist.

2380424

Sunday 22 Feb 2026
Overview Rating:
Our Tour: Excellent
This was a well paced excellent holiday. Hoi An could have done with another day for a bit more of a look around. Didn't get to see much of Ho-Chi Minh either. The visit to Chu-chi tunnels was good but because of traffic it takes up the entire day. The time on Hai-Long and the Mekong river cruise were both amazing and amount of time spot on (although finishing the cruise was a bit hard as it was so good). For me the highlight was Ankhor-Watt, again this could have had another day, primarily due to the weather as it is very hot after noon, so visiting the sights on a couple of mornings with other functions (or free time) would be good. Having said all of the above, it really is only feedback as this was a brilliant holiday. The guides particularly Tuan in Vietnam and Peaches in Cambodia were excellent. This is the third tour we have booked with Wendy Wu and there will likely be more. Thank you

Our Response

Dear Barry,
Thank you so much for your lovely 5-star review. We’re delighted to hear you had such a brilliant holiday. We truly appreciate your helpful suggestions and your continued loyalty. We very much look forward to welcoming you again in the future.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Gems of China

Sunday 22 Feb 2026
Overview Rating:
Our Service: Excellent
Excellent customer service - responsive and knowledgeable.

Our Response

Thank you for taking the time to leave us your kind review and 5 stars.

We are so glad that you have found our service to be excellent - this is what we strive for every time.

We look forward to welcoming you on your tour.

Inspiring India

Sunday 22 Feb 2026
Overview Rating:
Our Service: Good
Very informative and efficient . Can’t really give a review until we’ve experienced the holiday.

Our Response

Thank you so much for your feedback!

We’re really glad to hear you found everything informative and efficient so far.
We completely understand that the real experience begins once you're on your holiday, and we hope it turns out to be everything you’re looking forward to.
If you have any questions before you travel or need any support along the way, we’re always here to help.

Japan & the Scenic South

Saturday 21 Feb 2026
Overview Rating:
Our Service: Excellent
Very friendly and efficient rep. Answering all our questions was not a problem for her. Made us feel confident in booking our first land tour with Wendy Wu.

Our Response

Thank you so much for your lovely feedback!

We’re delighted to hear that you found our representative friendly, efficient, and able to answer all your questions with ease. It’s wonderful to know that you felt confident booking your very first tour with Wendy Wu — that means a lot to us.
We’re thrilled to be part of your upcoming adventure, and we’re here for anything you need along the way.

Japan Uncovered

Friday 20 Feb 2026
Overview Rating:
Our Service: Excellent
Very helpful and proactive representative.
Alexia accommodated all our requests and sought out the best options for us.

Our Response

Thank you so much for your lovely feedback!

We’re delighted to hear that you found Alexia helpful and proactive.
It’s wonderful to know that Alexia was able to accommodate all your requests and go the extra mile to find the best options for you.
We truly appreciate you taking the time to share your experience.

If you need anything else at all, we’re always here to help.

Japan Uncovered

Thursday 19 Feb 2026
Overview Rating:
Our Service: Excellent
Very helpful and respond quickly to email queries.

Our Response

Thank you so much for your feedback!

We’re really glad to hear that you found our team helpful and that your email queries were answered quickly. Providing prompt and supportive service is always our priority, so it’s wonderful to know that we hit the mark for you.
If there’s anything more we can help with, we’re always here.

Kyrgyzstan & the World Nomad Games

Thursday 19 Feb 2026
Overview Rating:
Our Service: Excellent
Have just booked a holiday tour and can't fault the responsiveness, professionalism and ease of booking. Obviously not been on the holiday yet so can't comment on that but the booking process is easy, smooth and the on line account is easy to use.

Our Response

Thank you so much for sharing your feedback!

We’re really pleased to hear that you found the booking process smooth, responsive, and professional. It’s great to know that everything—from making the reservation to navigating your online account—has been easy and straightforward for you.

If you need anything at all in the lead‑up to your trip, we’re always here to help.

Ancient China

Thursday 19 Feb 2026
Overview Rating:
Our Service: Excellent
Excellent. Easy to follow. Prompt confirmation.

Our Response

Thank you so much for your lovely feedback!

We’re delighted to hear that you found the process excellent, easy to follow, and that your confirmation arrived promptly.
We really appreciate you taking the time to share your experience, and we’re here if you need anything else as you prepare for your trip.

Classic China

Wednesday 18 Feb 2026
Overview Rating:
Our Service: Excellent
The booking process was excellent. We booked our trip at the Destinations travel show and despite the stand being busy our adviser Keith was very knowledgeable, helpful, and patient. We were able to book the whole trip, including flights upgrades and options all in one visit.
We have subsequently received email confirmation which matches exactly what we understood we had booked.
Hopefully the holiday itself will be as good as the services we have received up until now.

Our Response

Thank you so much for your fantastic 5‑star review!

We’re delighted to hear that your booking experience at the Destinations Travel Show was excellent. Even during such a busy event, it’s wonderful to know that Keith was knowledgeable, helpful and patient while guiding you through your full booking — including flights, upgrades and all your options.

We’re also pleased that your confirmation matched exactly what you expected.

Thank you for choosing to book with us, and we truly hope your holiday is every bit as enjoyable as the service you’ve received so far!

Angkor to the Bay

Wednesday 18 Feb 2026
Overview Rating:
Our Service: Excellent
Excellent service and very friendly staff went and checked everything

Majestic Yangtze

Wednesday 18 Feb 2026
Overview Rating:
Our Service: Excellent
Excellent communication from Jade.

Our Response

Thank you for taking the time to leave your 5* review.

It is great to hear that you were pleased with the service from Jade.#
We will be sure to pass this on to her.

Reviews

Don't just take our word for it - read our reviews!

Find out more
Why Choose Wendy Wu Tours?

More than 25 years expertise offering extraordinary tours

Fully Inclusive Touring - All flights, transfers, hotels, meals, guides and visa
  • UK's leading Asia specialist
  • Over 25 years of customer satisfaction
  • Experts on touring to unique destinations
  • Outstanding tour guides
  • Offices in UK, Australia, New Zealand & China
Outstanding guides & Authentic experiences
  • Price Match Promise
  • Fully ABTA and ATOL protected
  • 24/7 Customer care
  • Fully escorted tours
  • So much included in the price
  • Visa service included (except "Essential" tours)
Price Promise & Flexible Booking, ABTA & ATOL Protection
  • 5* Trip Advisor rating
  • Gold Award Feefo Accreditation
  • feefo reviews
As Seen In
UK's leading Asia specialist
Winner of Best Specialist Tour Operator 15 years