Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Golden Triangle

Sunday 29 Mar 2020

Overview Rating:

Our Tour: Excellent

Excellent holiday, well planned lovely hotels, fabulous food, great group of people.

Golden Triangle

Sunday 22 Mar 2020

Overview Rating:

Our Tour: Excellent

Excellent holiday, good hotels, lovely food. Tour guides excellent as usual. Like the reusable drinks bottles. Sometimes a little rushed but tours are always action packed with lots to fit in.

Golden Triangle

Saturday 21 Mar 2020

Overview Rating:

Our Tour: Excellent

****** very knowledgeable on all local history. We where looked after by all members of the team. The smile of the bus boy’s face was well worth getting up for.

Golden Triangle

Monday 16 Mar 2020

Overview Rating:

Our Tour: Excellent

Had a wonderful time met with lovely people

Golden Triangle

Tuesday 03 Mar 2020

Overview Rating:

Our Service: Excellent

Good communication between team who were able to retrieve our details easily from your system. Quick and helpful email responses. Additional helpful details supplied without having to ask.

Golden Triangle

Wednesday 26 Feb 2020

Overview Rating:

Our Service: Excellent

Excellent service when booking our trip to India for next year. Alexia, was so helpful and knowledgable about the trip and the area. Couldn't do enough for us

Golden Triangle

Monday 17 Feb 2020

Overview Rating:

Our Tour: Good

As usual like other tours much too much Indian food every lunch and evening.

Golden Triangle

Saturday 25 Jan 2020

Overview Rating:

Our Service: Excellent

Alexia was professional, easy to deal with & extremely knowledgeable throughout the whole process. Great communication as well

Golden Triangle

Thursday 09 Jan 2020

Overview Rating:

Our Service: Excellent

excellent as usual

Golden Triangle

Monday 18 Nov 2019

Overview Rating:

Our Tour: Good

We visited too many outlets that made articles to sell, eg carpets, jewellery, marble inlays. There was high pressure selling at each of these which made you feel uncomfortable. Would have preferred more time on our own to shop round markets.

Our Response

Thank you for your review.

We are sorry to hear that you felt the tour included too many outlets. We do include a reasonable number of opportunities to shop with local goods and souvenirs to keep with most people's interests.

Please be assured your comments have been shared with our India product team to review shopping opportunities for our future tours.

We truly hope, despite your concerns, you have returned home with many fond memories of India that will remain with you for many years to come.

Golden Triangle

Monday 18 Nov 2019

Overview Rating:

Our Tour: Excellent

The tour was excellent and the Taj-Mahal lived up to expectation. Also we were very impressed with the range of temples forts and palaces and the fine condition that they were in. Our national guide was excellent.
One disappointment was the Park. Hotel in Delhi. The rooms are very tired and need an update.For example the double glazing unit was misted and you could not see out properly. On the positive side the food was excellent.
At the Pride Plaza on the last night, the hotel was fantastic but we had no sleep as there was a wedding party that went on all night .did not stop until 06.00 am

Our Response

Thank you for your 5* review!

We are pleased to hear that overall you thoroughly enjoyed your "Golden Triangle" tour.

It is lovely for us to discover your holiday highlights - Taj Mahal, Temples and forts. Your kind words will be shared with our local operators in India who will pass them along to your guide.

We are sorry to learn of your disappointment with your accommodation at The Park Hotel in Delhi, please be assured this has been passed along to our local operators and India product team to look at an alternative hotel for our future passengers.

We would be honored to welcome you onboard another Wendy Wu Tour in future - whether you decide to return to India or explore any of the other amazing destinations that we offer.

Golden Triangle

Sunday 17 Nov 2019

Overview Rating:

Our Tour: Excellent

The tour was full on and enjoyable. the tour guides in the triangle and Goa were first rate. The hotels were very good and got better. We had help all along the way. Our only concern was the flights. With BA we could only print off the boarding passes 24 hours before the journey, at Goa that proved a little difficult.The internal flight tickets and their issue almost caused us a problem. we found we were a few kilos over and had to pay on the out flight and we attempted to pay upfront from the Resort Rio. Had the tickets been with us at the outset we could have upgraded our luggage capacity in good time.
Can we thank you for allowing this holiday to go ahead. It was a special 50 years celebration and you allowed us to complete it, thank you again.

Our Response

Thank you for your review!

It is lovely for us to hear you thoroughly enjoyed your tour and that you found your guides to be first rate!

Unfortunately, we are unable to provide boarding passes as many international airlines only allow you to check in 24 hours before hand.

However, we are glad that you both had a wonderful holiday for your 50 years celebration. We truly hope you have returned home with many fond memories that will remain with you for many years to come.

Golden Triangle

Wednesday 02 Oct 2019

Overview Rating:

Our Service: Good

Having booked through Thomas Cook and all the issues that then developed we feel that 4 is about right. However we are both very pleased with the decision of Wendy Wu to allow us to still have a holiday. We are still shell shocked at the moment and very appreciative. When all is complete we will feel more comfortable and our feelings will reflect more.

Golden Triangle

Thursday 26 Sep 2019

Overview Rating:

Our Service: Excellent

Staff especially Matt were extremely helpful and reassuring

Our Response

Thank you for your review! We are pleased to hear that your booking was dealt with quickly and our team, including Matt was able to assist and help you throughout. We hope you are now looking forward to your tour with us in December.

GOLDEN TRIANGLE

Sunday 30 Dec 2018

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

Professional excellent from start to finish with holiday

Product :

Brilliant hotels, just enough well organised trips brilliant drivers and tour guide Jessie perfect.fantastic professional company