Our Reviews

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

Date Rating Customer Review

UK HONG KONG GLIMPSES - EATON

Thu
23
Feb 17
Service
Excellent

My husband and I had a fantastic holiday in China and Hong Kong, The tours we had in all three destinations were interesting and informative and our tour guides were always helpful. We both have slight walking difficulties and our guides responded by assisting us in any way they could. The only minor problems were trying to find something for me to eat (I found the food too spicy and very oily) and sleeping on the extremely hard beds.

YOUR BOOKING EXPERIENCE

Wed
22
Feb 17
Service
Excellent
Trip
Good

A very pleasant experience with a professional agent.

YOUR BOOKING EXPERIENCE

Tue
21
Feb 17
Service
Excellent
Trip
Excellent

Service rating :

Fantastic. It was what I wanted.

Many thanks.

Product :

Perfect. Everything is as I asked for.

Thanks again.

VIETNAM PANORAMA

Sun
19
Feb 17
Service
Good
Trip
Good

The guide 'Duc" was excellent, the driver and assistant driver also very good.
The group size worked well.
We did experience an overall view of Vietnam which is what we wanted.
The add on of Cambodia was very good, but if we planned it again we would have spent a little more time there.

SPIRIT OF BURMA (EPG)

Sun
19
Feb 17
Service
Excellent
Trip
Good

Service rating :

The river cruise on the Kalaw Pandaw was excellent with a variety of interesting excursions. The crew members were always helpful and the food was very good. Our guide San Lin Tun was friendly, courteous and well informed.The tour was generally well organised and almost everything ran smoothly .Our hotel in Yangon could have been better but it served its purpose.

Product :

This was one of the most fascinating and unusual trips that we have made over many decades of travel. My only minor complaint is that we had to buy all meals except breakfast in Yangon. Wendy Wu appear to advertise that all meals are included in their tours.

YOUR BOOKING EXPERIENCE

Sun
19
Feb 17
Service
Excellent
Trip
Good

Very friendly and helpful and very much on the ball

YOUR BOOKING EXPERIENCE

Sat
18
Feb 17
Service
Excellent
Trip
Good

Service rating :

Wendy wu's Stephen was very helpful and made some changes we requested very promptly.

Product :

There was a small error in booking but this was soon changed.

YOUR BOOKING EXPERIENCE

Sat
18
Feb 17
Service
Good
Trip
Good

Service rating :

very easy to book and felt confident that they knew their stuff!

Product :

Had a good range of tours

YOUR BOOKING EXPERIENCE

Sat
18
Feb 17
Service
Excellent
Trip
Good

The booking experience was good, with a very pleasant helpful sales person. I hope this is experience continues throughout my forthcoming holiday.

YOUR BOOKING EXPERIENCE

Fri
17
Feb 17
Service
Excellent
Trip
Good

Telephone booking went without any hitches. Agent was knowledgeable and very helpful. Immediate acknowledgement of booking and all documentation for initial booking sent a few days later.

YOUR BOOKING EXPERIENCE

Fri
17
Feb 17
Service
Excellent
Trip
Good

Liz C was absolutely great throughout the booking procedure and rang me back several times with answers to my queries. The confirmation documents came through very quickly so all I need to do now is to look forward to our trip.

YOUR BOOKING EXPERIENCE

Fri
17
Feb 17
Service
Excellent
Trip
Good

Very helpful and knowledgeable staff made booking a trip very straightforward.

YOUR BOOKING EXPERIENCE

Fri
17
Feb 17
Service
Excellent
Trip
Excellent

Service rating :

very easy, helpful assistant, useful guidance
followup calls also helped calm us

Product :

good value helping us make first China visit to the most favoured places

YOUR BOOKING EXPERIENCE

Fri
17
Feb 17
Service
Excellent
Trip
Excellent

Service rating :

Easy to deal with, answered all our questions, friendly assistant on the phone.

Product :

Almost too much choice for tours to China! Could you add a spreadsheet in brochure or online that shows the main aspects of each tour in order to ease comparisons? We did this for ourselves and gradually eliminated tours to end up with our ideal choice.

ANGKOR TO THE BAY

Thu
16
Feb 17
Service
Excellent
Trip
Excellent

Service rating :

Great tour, great guide and great company. Itinerary was excellent covering most aspects of what we needed to see and experience. Have been with WW before and was still most impressed with the operation. Particularly enjoyed Ha Long Bay, which was one of the highlights of the trip and well organised!

Product :

Visited the WW offices in London to sort out the required Visa and final payment, great service.

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