At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Date
Rating
Customer Review

YOUR BOOKING EXPERIENCE

Fri 21 Jul 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Extremely helpful and knowledgeable. The travel advisor kept in touch and sent emails with all of the details.

Product :

The whole process went through easily.

YOUR BOOKING EXPERIENCE

Mon 17 Jul 17
Our Service
Excellent
Our Tour
Good

I spoke to Lisa who was very helpful when I asked her to extend the china experience to fly to Singapore . She organised the flights and tried to get accommodation but we were able to get it cheaper and she was fine with that.

YOUR BOOKING EXPERIENCE

Sat 15 Jul 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Polite and friendly

Product :

Easy and straight forward

WONDERS OF CHINA

Fri 14 Jul 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Everything was well planned with attention to detail. The tour guides were excellent particularly Element Ning and Nancy in Beijing. They were knowledgeable, efficient, reassuring where necessary, interesting and their command of English was superb. Other guides also very good. I also loved the freshly prepared food in all the restaurants, not quite such a good standard on the cruise but still very acceptable.

Product :

See customer experience to explain excellent rating

Our Response

Thank you for your lovely comments!

YOUR BOOKING EXPERIENCE

Wed 12 Jul 17
Our Service
Good
Our Tour
Good

Service rating :

The sales operative, Gary, dealt with our booking in a friendly but experienced way. I would have expected a confirmation of booking very quickly after paying my deposit, but had to wait for two weeks to get an email confirmation. This was blamed on failure of one of the tour hotels being slow to respond. A quick call or email to tell us of the delay would have set our minds at ease.

Product :

Telephone reservation was professional but overally long. Perhaps the basic could be covered and then followed up with a online form.

Our Response

Thanks for your feedback, we'll be sure to pass your comments along for future improvement.

YOUR BOOKING EXPERIENCE

Tue 11 Jul 17
Our Service
Excellent
Our Tour
Good

They listened

YOUR BOOKING EXPERIENCE

Tue 11 Jul 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Lisa Ward was very understanding, kind and helpful.

Product :

It is exactly what we wanted, tailor made for us.

Our Response

Thanks for your lovely feedback - we've passed it across to Lisa!

YOUR BOOKING EXPERIENCE

Tue 11 Jul 17
Our Service
Excellent

Helpful courteous staff who were able to explain every detail

YOUR BOOKING EXPERIENCE

Fri 07 Jul 17
Our Service
Good
Our Tour
Good

Service rating :

Wanted to book a tour online, but couldn't get the discount as a previous customer to book it online so had to then ring.
Lady I then spoke to was very helpful and booked the tour and sorted out the discount

Product :

They had some issue with the booking system, so whilst got a booking reference it was a day or so later when the formal e-mail booking confirmation arrived.
A further confirmation arrived about a week later which had some conflicting information against the original booking which I will have to resolve in the future

MAJESTIC YANGTZE

Thu 06 Jul 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

A well-paced tour seeing some fantastic highlights of China. The tour guide, Christian, could not have been more informative or helpful.

Product :

Great tour seeing the highlights of modern and traditional China.

Our Response

Thanks for your lovely review, and your beautiful photos!

YOUR BOOKING EXPERIENCE

Thu 06 Jul 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

efficient and friendly. website now excellent, showing good number of flights. I like wendy wu trips, good routes and included meals make the trips sociable.

Product :

excellent, informative website, the best which I have seen for route info and flight details'
telephone booking friendly and efficient.

YOUR BOOKING EXPERIENCE

Wed 28 Jun 17
Our Service
Excellent
Our Tour
Good

Having researched Wendy Wu's holidays for 2-3 years, I felt confident that we had selected the 'right' holiday for us. Their reputation is high for customer service and they didn't disappoint. Approachable; patient; helpful; intuitive; efficient; Wendy Wu ticked all these boxes!

Our Response

Thanks for your kind comments, we hope you're looking forward to your Wendy Wu Tour!

YOUR BOOKING EXPERIENCE

Tue 27 Jun 17
Our Service
Excellent
Our Tour
Good

Service rating :

A straight-forward process. The customer representative was aware of my previous contact and entitlement to a previous traveller discount. The process was effected efficiently and effectively.

Product :

Based on previous tours with Wendy Wu I am anticipating a great holiday with all the holiday details catered for but with some flexibility to be able to incorporate unscheduled adventures.

YOUR BOOKING EXPERIENCE

Tue 27 Jun 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Yes

Product :

The tours and all food are included. Very good value for money

A CHINA EXPERIENCE

Mon 26 Jun 17
Our Service
Good
Our Tour
Good

Service rating :

to me most things, the one thing I wasn't sure about was the food, it was always the same with just different taste. I new it would be a hectic holiday but seem to spend a lot of time travelling, yes I know the traffic is heavy, but time wasted in traffic was a lot. Glad I did the trip.

Product :

Glad I went on the China Experience, something that I will always remember.

Our Response

Thanks for your honest feedback - most of our tours operate on a maximum of 29 passengers, so you experienced the higher end of this number. All of your comments will be passed across to our product department for consideration on future departures, so that we can continue to strive to improve our products and services.

Kind regards,

Megan
Customer Care Executive

Experience

  • UK's leading Asia Specialist
  • Over 19 years of experience
  • Friendly, knowledgeable regional specialists
  • Experienced English speaking tour guides

Peace of Mind

  • Everything's included in the price
  • Award-winning service
  • Carefully planned itineraries
  • Fully ABTA and ATOL protected

Don't just take our word for it

  • 4.7 out of 5 Customer Product Satisfaction
  • 4.7 out of 5 Customer Service Satisfaction
  • Gold Award Feefo Accreditation
  • feefo reviews

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