At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Date
Rating
Customer Review

YOUR BOOKING EXPERIENCE

Sun 15 Jul 18
Our Service
Excellent
Our Tour
Poor

Really good and very helpful and informative

YOUR BOOKING EXPERIENCE

Sat 14 Jul 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Very helpfull in organising flight upgrades and co-ordinating arrangements to travel with friends from Australia.

Product :

It is what it says it is.

YOUR BOOKING EXPERIENCE

Fri 13 Jul 18
Our Service
Good
Our Tour
Poor

Very good so far with your documentation & information Obviously we will need some additional information for Visa's when it gets nearer the time

Our Response

Thank you for your review.


We are pleased to hear that you are happy with the information that has been provided to you, along with all the relevant documentation.


If you have any further queries, please feel free to contact us.

VIETNAM HIGHLIGHTS

Tue 10 Jul 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

This was my second Wendy Wu tour to Asia, I selected to travel with Wendy Wu based on the experience I had taking their Glories of China tour 3 years ago. I took the Vietnam Highlights tour with a free visit to Siem Reap thrown in and I have to say the level of enjoyment and the overall experience was first class. From the initial time of selecting the trip, to stepping off the plane on return you can relax and rest assured that you are being looked after. I have used the terms Book, Pay, Turn Up and Enjoy in other reviews and it is just so relevant to the way Wendy Wu and the staff conduct their business. It may sound like small things but the securing of visas to other touches like when we had early morning flights once we arrived the coach collected us and took us to our first event of the day, whilst we were at the event the coach took our baggage to the hotel and the staff checked us in and allocated our rooms, so we just arrived, took our keys and our luggage was already in our room. Classy!
Although all of the trip was memorable I have to say that when the national guide was reminding us of what we had done together throughout the trip the list appeared endless. In addition I would also say that the blend of people on the tour worked very well, there was a good rapport with no conflicts.
The national guide was very attentive to the group, stopping when we asked for apparent silly photo opportunities etc.
Would I use Wendy Wu another time? without doubt.

Product :

I thought the selection of locations and historical sites used through this Vietnam Highlights trip was excellent and gave the group a great overall view into the history and culture of the country. There was an immense amount of experiences enjoyed by everyone within the group. From the classic large well known sites to more local but meaningful sites there was a wealth of opportunities.
Was there any opportunity for improvement, I would say yes for the quality of hotels used in Nha Trang and Can Tho, I am sure for the incremental difference in negotiated prices we could have had a more comfortable experience at those locations. However I am not going to let that detract from what was a memorable time.

Our Response

Thank you for your 5* review!


We are delighted to hear that you had another fantastic tour with Wendy Wu Tours.


We do strive to make all our tours - from booking to arriving, seamless and easy for all our customers!


When your ready for your next adventure, do let us know and we shall be more than happy to assist you.

YOUR BOOKING EXPERIENCE

Tue 10 Jul 18
Our Service
Excellent
Our Tour
Poor

Lady on line very pleasant and efficient.

Our Response

Thank you for your brilliant feedback!


We are so pleased to hear your booking was dealt with professionally and efficiently.


We do hope your looking forward to your trip later on in the year.


If you have any queries, please feel free to get in touch.

WONDERS OF CHINA

Mon 09 Jul 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Brilliant organisation both here and in China. Our National and local guides were all excellent

Product :

Just great in every aspect of the holiday

Our Response

Thank you for your wonderful feedback.


It is lovely to hear that you enjoyed your "Wonders Of China" tour and that both your National Guide and local guides were professional and friendly throughout.


We would be honored to welcome on-board another Wendy Wu Tour in the future. When your ready to set off on your next adventure, please do let us know.

YOUR BOOKING EXPERIENCE

Mon 09 Jul 18
Our Service
Poor
Our Tour
Poor

Listen to client requests & comply with request, immediately not after further phone calls and aggravation.

Our Response

We're sorry to hear that you are unhappy with our service, and have passed your feedback across.


Should you wish to talk to us about this in more detail, please don't hesitate to get in touch with our customer service team.

VIETNAM PANORAMA

Sun 08 Jul 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Very well organised superb hotels and transport plus knowledgeable guide

Product :

Very pleased with whole experience

Our Response

Thank you for your lovely feedback!


We are delighted to hear that you enjoyed your trip to Vietnam and you were happy with your guide.


We hope you returned home with some amazing memories that will last you a lifetime!

A WEEK IN JAPAN

Wed 04 Jul 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Sooooo professional..the quality of the tour, hotels and dining was exceptional, as was our tour guide Nagi whose guidance and care was faultless without being overbearing. I would recommend WendyWu tours 100%

Product :

Although expensive everything was inclusive and of a high standard. No hesitation in recommending this WendyWu A week in Japan holiday experience. Good balance of tour venues very interesting.

Our Response

Thank you for your fabulous review about "A Week In Japan" Tour.


We are delighted to hear you were pleased with your National Escort Nagi - your comments will be passed onto him. I'm sure it will make his day.


This tour is such a good way to experience all of the essential highlights of Japan from the historical city of Kyoto to the breathtaking views of Mt.Fiji, and it is so lovely to hear to really enjoyed your time away!


We really appreciate your recommendations, and would be honored to welcome you on-board another Wendy Wu Tour, whether its back to Japan or any of the other fascinating destinations we offer!

YOUR BOOKING EXPERIENCE

Wed 04 Jul 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

The brochure and the website are detailed, interesting, accessible and informative. When I had a few queries about the application process for a visa, they were handled quickly and helpfully.

Product :

As above - information is clear, helpful and comprehensive, staff are knowledgeable and well-informed, form was easy to navigate.

Our Response

Thank you for your review regarding your recent booking experience!


We are pleased to hear that you found our website and brochures informative and easy to access!


We hope you are looking forward to your tour to China and if you have any queries, please feel free to get in touch.

MAJESTIC YANGTZE

Mon 02 Jul 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

The organization from start to finish was excellent. The national guide Raymond was outstanding. The places and timings of the tour made the trip exceptional.

Product :

The whole tour was organised so well. The national guide Raymond was outstanding. All the tour trips were excellent and well thought out.

Our Response

Thank you for taking the time to review "Majestic Yangtze" tour.


Your comments will be passed onto Raymond who I'm sure will be delighted to hear that you were pleased with him throughout your time in China.


We really hope you have come away with some amazing memories of this incredible destination.

YOUR BOOKING EXPERIENCE

Mon 02 Jul 18
Our Service
Excellent
Our Tour
Good

Service rating :

always friendly,polite and helpful!

Product :

will know when i have gone on holiday!

Our Response

Thank you for your positive comments.


We are pleased you had another good booking experience with us, and hope you are looking forward to your next trip to China.


If you do have any questions before you depart, please feel free to get in touch - we will be delighted to help.

YOUR BOOKING EXPERIENCE

Fri 29 Jun 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

A very comprehensive booking service where nothing has been to much trouble.

Product :

Swift and easy with lots of options.

Our Response

Thank you for your wonderful feedback!


We are pleased to hear that you had such a good experience with us here at Wendy Wu Tours.


We truly hope you are looking forward to your trip to India later on in the year. If you have any questions, please feel free to get in touch with us!

YOUR BOOKING EXPERIENCE

Thu 28 Jun 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Absolutely brilliant from start to finish, local guides were ace - but tour guide Katherine is a definite star

Product :

Took time to get the holiday just as I asked

Our Response

Thank you for your 5* review!


We are delighted to hear you enjoyed your trip to Cambodia. Katherine will be pleased to hear that you were happy with her throughout.


We really hope you are looking forward to your next trip back to Cambodia.


If you have any queries, please to let us know!

YOUR BOOKING EXPERIENCE

Mon 25 Jun 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Great service and I hope this tour is as good as the last one! Fingers crossed lol

Product :

Great staff it feels like I know them

Our Response

Thank you for your wonderful feedback!


We are delighted you had such a great booking experience with us here at Wendy Wu Tours. We really hope you enjoy your trip to Cambodia next year!


If you do have any further queries, please feel free to contact us!