20 Years of Wendy Wu Tours

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Date
Rating
Customer Review

DREAMS OF NATURE

Sun 18 Nov 18
Our Service
Poor
Our Tour
Poor

Service rating :

Our guide was fantastic. Organisation fantastic. China fantastic.
I would however have liked to do a lot more walking. I felt the description of the holiday was slightly inaccurate. It was billed as an active holiday but the walks were short and slow.

Product :

Not as active as described. For example the two/three hours walking through rice fields was half an hour along a road to lunch then half an hour back on a path through the fields. I was expecting a longer walk through countryside at my own pace

INDOCHINA DELIGHTS

Sun 18 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent guides, very good hotels, slick organisation, great food.
Interesting and varied itinerary.

Product :

Well organised and planned

CLASSIC CHINA

Sun 18 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Everything was well planned and well thought out. Yes would recommend them and book them again

Product :

Excellent. Good mix of city and country withers knowledgable guides.

WONDERS OF CHINA

Sun 18 Nov 18
Our Service
Good
Our Tour
Good

Service rating :

Very well organised tour, both as regards getting my China visa and also on the tour itself. Gave good detailed pre-tour information, but unfortunately that didn't include the fact that Google doesn't work in China, so an Android smartphone becomes a phone that can take pictures, and your gmail is inaccessible unless you have a VPN. Android tablets are probably similarly affected.Tour Leader was REALLY good. But other staff at airports dealing with transfers weren't so good.

Product :

Good value for money considering all meals were included.

CHINA & TIBET DISCOVERY

Sat 17 Nov 18
Our Service
Good
Our Tour
Good

Service rating :

Well organised from the first day to the final check in home.

Product :

The itinerary was well selected and I chose it particularly as it included Tibet.
The tour guides were good.

VIETNAM PANORAMA

Sat 17 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Hard to fault the Vietnam Panorama Tour. Every detail attended to. Great choice of hotels. Very comprehensive tour schedule. Excellent guide. A truly 'panoramic' experience. We would not hesitate to book with Wendy Wu again !

Product :

Fabulous tour. Excellent hotels throughout. Very knowledgeable and helpful guide. Hard to find fault. No hesitation in booking with Wendy Wu again

DREAMS OF NATURE

Fri 16 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent holiday from beginning to end. Superb itinerary and national guide

Product :

Great value. All hotels were clean and of a good standard but breakfasts not always geared towards western tourists. No real problem as lunch and dinner were often more than enough for the day. If you like coffee take your own coffee sachets as coffee outside of big cities sometimes difficult to find

Our Response

Thank you for your 5* review,
We are delighted that you had an excellent holiday from beginning to end and we are pleased that you had a superb itinerary and that you liked your National guide. We hope you have made some wonderful memories on your tour and that you will think of us when booking your next break.

HIGHLIGHTS OF LAOS

Fri 16 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Yes, could recommend and will buy again.

Product :

Everything went well. Good hotels, food and well paced trip.

A CHINA EXPERIENCE

Fri 16 Nov 18
Our Service
Excellent
Our Tour
Good

Service rating :

Staff was helpful from the beginning, giving information n support from booking to final stage prior to departure. They were always swift in their email response to my queries. The pack with your details was also informative.

Product :

The tour was a great introduction to the main historical n modern parts of China. A good taster of Chinese culture. We were impressed by our chinese guides especially the national guide who followed us through to the different cities whilst the local guides gave us more specific local information. One thing i would like to point out which explained my 4 star rating was some of the choices of local restaurants. As this tour included all meals (Which was useful) but there had been meals when the food was of substandard quality. We did not mind basic food with lots of vegetables but when the ingredients were not fresh n tasted unpalatable, that was unhelpful. That was not because we were not used to Chinese food as I am Chinese myself.

Our Response

Thank you for your 5* review,
We are thrilled that you found our staff helpful from the beginning of the booking process , giving you great information and advice. It's also great that we responded to your queries in a timely manner and that you found our itinerary packs informative. We hope you also enjoyed your tour and hope that you will book another break with us again in the future!

CITIES OF THE ORIENT

Thu 15 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Fantastic National Guide.
Fantastic experiences.

Product :

Perfect combination of the new and old.

Our Response

Thank you for your 5* review,
It's great to hear your wonderful feedback on both the national guide and the amazing experiences you had on your tour. We hope that you have made some lovely memories during your trip, and hope that you will book again with us in the future.

MAGNIFICENT CHINA

Thu 15 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

The tour was well planned and arrangements excellent. Cannot think of any negatives and would recommend to anyone who could keep up tha pace

Product :

Really good value for money. Hoffman, our guide made the tour even better through his willingness to go out of his way to provide information, plan things effectively and ensure our welfare.
All hotels were reasonable given different Chinese expectations although Marco Polo hotel in Dubai was a little tired, out of the way and had a very noisy night club

Our Response

Thank you for your 5* review,
We are thrilled to hear that you had an excellent tour and that you thought it was well planned and smooth running. We are also delighted that you cannot think of any negative points! and it's fantastic that you would recommend our company to everyone! And we also hope you will think of us when booking your next trip!

VIETNAM PANORAMA

Thu 15 Nov 18
Our Service
Excellent
Our Tour
Good

What an amazing holiday jam packed with lots of xtras apsalutely loved it

Couple of things though...The last hotel could have done with a swimming pool as hanging around alot on last day it woukd have been good.....

Our Response

Thank you for your 5* review.
We are delighted that you had an amazing holiday, and glad that you loved most of our time on the tour. We appreciate your comment about the last hotel, and will bear this in mind going forward. We do hope, however, that this does not discourage you from booking with us again in the future.

GRAND TOUR OF CHINA

Wed 14 Nov 18
Our Service
Good

It was very good overall. There were many unique experiences such as the Great Wall, Terracotta warriors, and Three Gorges Dam visit. On the Grand Tour we were able to also visit less well know places such as the beautiful Li River and unusual geology of the Stone Forest.
Our guide for the whole trip, Alex, was excellent, friendly, efficient, funny and helpful. The other local guides were also pleasant and informative.
Wendy Wu holidays enable you to visit a country such as China which would be very difficult to do by yourselves, certainly an extensive trip such as we did. Everything seemed to run to plan, such that you almost forget somebody has had to make it happen, for example getting tickets, arranging meals and transport.

CHINA DELIGHTS

Wed 14 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Organisation was excellent, everything was arranged for you. The National Guide, Christian, was fantastic and couldn’t have been more helpful. We just had to turn up and enjoy ourselves.

Product :

Very good value for money

Our Response

Thank you for your review!,
I am delighted that you had brilliant holiday! It's great to hear that your National Guide, Christian was very helpful and informative. We hope that you have made wonderful memories on your trip, and we hope that you will come back and book with us again in the future.

GLORIES OF CHINA

Wed 14 Nov 18
Our Service
Excellent

Amazing trip with fantastic guide who couldn't do enough for us. Food well thought of, itinerary perfect.
Negatives...29 of us on tour so rather big
Two of the hotels were not good and up to standard.
Other two hotels in Shanghai and xian were really good.
Had an amazing trip and would go again with them.

Our Response

Thank you for your 5* review,
We are delighted that you had an amazing trip with a fantastic guide who went above and beyond for your group.
It's also great that you enjoyed the food and 2 of the hotels that you stayed in, included in the tour. With regards to the 2 hotels that were not so good, along with the large number in your group, we appreciate your comments and will take them on board with regards to any changes being made to tours going forward. We are glad, however, that you did enjoy the majority of your tour and are glad that you would book with us again!