The Award-Winning Tour Specialist Call us on 0808 274 8594 Agents
New Japan Brochure Launched!

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.





We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Date
Rating
Customer Review

56762-PRE

Wed 13 Nov 19
Our Service
Good

As always very helpful and informative staff ,nothing is too much trouble for them, shame though the partner flies free wasn't available when I wanted to go, also the loyalty reward has been dropped from £250 to £200 , even though this is my 8th trip with you, a bit dissapoined

48912-PRE

Tue 12 Nov 19
Our Service
Excellent

This is the fourth trip I've booked with Wendy Wu and haven't been disappointed yet. They must be doing something right.

Our Response

Thank you for your feedback. We are very happy to hear that you enjoy our tours and we value your loyalty with Wendy Wu Tours.

18-PRE

Tue 12 Nov 19
Our Service
Excellent

Professional and courteous. On the money. Knowledgable call handler - Emma Atkins. Helpful and slick.

Our Response

Thank you very much for your lovely comment.

29-PRE

Tue 12 Nov 19
Our Service
Poor

Website booking failed multiple times on flight page. Phone line booking went well but would have liked to have seen the choice of flights. I was not asked some questions that were available on website. Still waiting purchase confirmation.

Our Response

Thank you for booking our Ancient China tour.

We are sorry to hear you experienced problems booking online and for the subsequent delay in sending your confirmation documents. We trust these have now been received and please feel free to get in touch if you have any queries.

30-PRE

Tue 12 Nov 19
Our Service
Poor

At no point up till the final part of booking did they explain that the offer of cheap upgrades could not be used in conjunction with the "valued customer" booking discount. Consequently the discount for our 3rd booking was not applied.
Also the agent stated that the booking details would be confirmed by e-mail, which I should check and if there were any issues get back to her that day. 2 days later and still waiting for the e-mail

Our Response

Thank you for booking another Wendy Wu tour. We regret any disappointment because your loyalty discount could not be combined with the flight upgrade offer.

We were further sorry that you haven't received your confirmation documents. These were sent to you by email on 10th November and the email address we used appears to be correct. Just in case this has still not reached you I have put a copy in the post.

Please feel free to contact us if you have any further queries.

49112

Mon 11 Nov 19
Our Tour
Excellent

Fabulous tour. Good itinerary, excellent guides, amazing drivers and great group of people on our trip.

36-PRE

Sun 10 Nov 19
Our Service
Excellent

So far very good - but only booking done yet....

48912-PRE

Sun 10 Nov 19
Our Service
Good

Too far ahead to finalise but very happy with quality of service and information given. Will doubtless finalise early in 2020 when full range of options will be available.

32-PRE

Sun 10 Nov 19
Our Service
Excellent

Yes, Alexis was very efficient and did a great job.

Our Response

We are glad to hear your booking experience was positive. Our sales experts always try their best to accommodate our customers.

48912-PRE

Sat 09 Nov 19
Our Service
Excellent

Very helpful in trying to meet all my requirements.

Our Response

Thank you for your taking the time to pass on your positive feedback.

23-PRE

Sat 09 Nov 19
Our Service
Excellent

Excellent efficient booking experience and prebooking advice.

Our Response

Thank you for booking with us. We are very happy to hear you are pleased with our service.

55831-PRE

Sat 09 Nov 19
Our Service
Excellent

I spoke to Lisa Ward at Wendy Wu. She was most helpful, very patient and gave all the needed information, spent a lot of time explaining everything about the tour. I have spoken to her before while booking other tours, she has always been very helpful, in fact it is always a great pleasure to speak to her as she is so patient, kind and helpful.

Our Response

Hi Shankar,

Thank you for your wonderful review!

We are delighted that you had such a great booking experience with Lisa and that she is always helpful , patient, kind and knowledgeable during the process. We will be sure to pass on the wonderful feedback to her and we are so pleased to hear that you have booked with us before!
We hope that you will have a wonderful time on your tour and hope to help you with a new tour in the future.

Kind regards,

Wendy wu team

48912-PRE

Sat 09 Nov 19
Our Service
Excellent

Excellent very informative website. Lovely patient service from Alexia, who got us exactly what we wanted.

Our Response

Hi Michael,

Thank you for your great review!
We are so pleased that you had a brilliant experience booking your tour with Alexia who made the process easy and ensured you got exactly what you wanted. We are also delighted that you like our website and find it easy and informative.

We are sure that you are looking forward to your Japan Uncovered tour and hope that you have a great time!

Kind regards,

Wendy Wu team

95-PRE

Sat 09 Nov 19
Our Service
Excellent

Yes I would recommend Wendy Wu and use again. The person who helped me with my booking was friendly and efficient and took her time to sort out any queries I had.

Our Response

Hi Anna,

Thank you for your 5 star review!

We are delighted to hear that our agent listened to your queries and was friendly and efficient during the booking process. We are thrilled that you would recommend us to others and use us again! We are sure that you will have a fabulous time on your Thailand and Laos Adventure!

Kind regards ,

Wendy Wu team

49112

Fri 08 Nov 19
Our Tour
Excellent

An amazing experience with wonderful people. Covered a lot of new things for us. The difference between each part was amazing. I good tour guide with excellent knowledge.