At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Date
Rating
Customer Review

ESSENCE OF INDIA (PRIVATE DEPARTURE)

Tue 18 Apr 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Everything from start to finish.

Product :

Great value for a private tour.
Things could not have gone much better.

YOUR BOOKING EXPERIENCE

Tue 18 Apr 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

They added my booking to a tour well within the usual time required so that I could go with friends that had already booked.

Product :

They have done everything they could to help me with this booking.

VIETNAM & CAMBODIA DISCOVERY

Sun 16 Apr 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Well organized trip

Product :

Excellent tour guides, and very well planned out holiday. Just what we were looking for. Great service from your London office

IN PURSUIT OF PANDAS

Sun 16 Apr 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent customer service and attention to detail for every aspect of trip. Tour guides were exceptional with a mix of information and a genuine interest for individuals in the group. Two internal flights were well handled allowing stressfree transfers to next city.

Product :

Intinery was excellent with many tour highlights. Tour guides were well informed, inspired me to now follow up on more information on places visited. Summer our tour guide made the holiday so enjoyable and fun. The Summer Palace was lovely despite the rain

VIETNAM & CAMBODIA DISCOVERY

Sat 15 Apr 17
Our Service
Excellent
Our Tour
Good

Excellent itinerary - enabled us to experience many aspects of life in Vietnam as well as the Angkor Temples in Cambodia. Well organised - very knowledgeable tour guide.

DISCOVER JAPAN

Fri 14 Apr 17
Our Service
Excellent

Very well organised tour with a fabulous guide. Good hotels,varied venues visited.

HIDDEN TREASURES OF MYANMAR

Thu 13 Apr 17
Our Service
Excellent
Our Tour
Good

Service rating :

I booked this very late - once the components of the trip were confirmed back to the agent - Liz Cathcart - she worked with me to get it booked / guidance on visas / flights arranged with preferred airlines etc. Nothing was too much trouble

Product :

An amazing tour through an incredible country - it would be lovely if it were a few days longer to allow a little time in places like Kalaw to walk / an additional day at Inle to do your own thing - kayaking / relaxing etc Yangon - as there is so much more to this diverse city to see / visit.......The journey was structured well - though question the trip out to Pyay and back from Yangon - is there no other way to structure to avoid the back track and loss of a day essentially on a reverse trip. Aside from that we saw the main "tourist" trail plus the joy of going to a few lesser known areas - which were an absolute joy and trove of hidden treasures - especially the trip upto Monywa and the Po Win Daung Caves - Kalaw was another stunning surprise. Our guide - Kyaw - was a huge part in making this trip so memorable and his insightful and honest commentary with his obvious love of his country made the trip all the more vivid.

The only slight drawbacks the hotels in Mandalay and especially Yangon - were far from the main city - ok it was only a few $$ to get into town - but it would have been nice to have been more centrally located thus offering the ability to go for a walk in the evening if wanted - cities like these have a different facet in the evenings - I understand the whole "Fully Inclusive" concept appeals to many - it would be nice to be "let off the reigns" at times to make our own choices for meals - and discover a little more for ourselves.

It would be nice if you offered additional extras at time of booking / or have your ground operator offer at the outset eg: Balloon flights in either Bagan or Inle. We did get this sorted but we had to approach our guide & request he sort it out for us, rather than it been offered as an additional. It is a magical experience.

Final bit - may I suggest that you offer the opportunity for a couple of additional days in Yangon - on an "extension basis" - either working with your ground operator to create a couple of day packages - or just to allow self exploration. It is easy to get round - there are several interesting things to do - both in and around - I wish I had had a couple additional days to fit it all in

YOUR BOOKING EXPERIENCE

Thu 13 Apr 17
Our Service
Excellent
Our Tour
Good

VERY EASY TO BOOK TOUR AND AGENT WAS VERY HELPFUL

VIETNAM TRAILS

Wed 12 Apr 17
Our Service
Excellent

This was a fantastic holiday from start to finish, great tour manager, lovely hotels and wonderful food. Included much more than I expected.

VIETNAM TRAILS

Wed 12 Apr 17
Our Service
Excellent
Our Tour
Good

One of the best tours I have taken in 25 years of travelling

AROUND CAMBODIA

Tue 11 Apr 17
Our Service
Good

verry good in all departments,Gide was exelent.Hotels verry good

AROUND CAMBODIA

Mon 10 Apr 17
Our Service
Good
Our Tour
Good

Service rating :

Good service, knowledgeable and helpful staff. We had a problem with the time it took to have our passports returned with the visas. We were told we had to post them to WW, but after several weeks we contacted the office to be told that this was not the case and they were returned within 24 hours.

Product :

Very good hotels and excellent guide,but rather too much information. All meals were included and were excellent. Tour was advertised as comfortable but although we are used to travelling in the far east we found it exhausting. Up before 6 am most mornings and very little free time. Temperatures and humidity were very high and the majority of the group suffered stomach problems some of which lasted several days.

A CHINA EXPERIENCE

Mon 10 Apr 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent guides and drivers.

Product :

Good value for money. Full programme.

HIDDEN TREASURES OF MYANMAR

Sun 09 Apr 17
Our Service
Excellent
Our Tour
Good

Well planned and run tour, excellent guides. Weak on administration.

YOUR BOOKING EXPERIENCE

Sun 09 Apr 17
Our Service
Good
Our Tour
Good

Very pleasant travel agent on the phone, nothing too much trouble and many questions answered, so good product knowledge. However had to chase them up for an answer on item I had queried, very apologetic, expecting answer soon.

Experience

  • UK's leading Asia Specialist
  • Over 19 years of experience
  • Friendly, knowledgeable regional specialists
  • Experienced English speaking tour guides

Piece of Mind

  • Everything's included in the price
  • Award-winning service
  • Carefully planned itineraries
  • Fully ABTA and ATOL protected

Don't just take our word for it

  • 4.7 out of 5 Customer Product Satisfaction
  • 4.7 out of 5 Customer Service Satisfaction
  • Gold Award Feefo Accreditation
  • feefo reviews

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