Our Reviews

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Date Rating Customer Review

your booking experience

Mon
26
Sep 16
Service
Excellent

Quality customer service, investigate and work to suit our requirements, excellent range of comprehensive tours

your booking experience

Mon
26
Sep 16
Service
Good

Excellent service from Mellanie Cox, who was able to answer all my questions and always kept in touch during the fine tuning of my itinerary. I Initally had trouble reaching Wendy Wu offices by telephone, but once through, we got an immediate call back and everything was easy after that.

your booking experience

Mon
26
Sep 16
Service
Good

The girl who answered my phone call about booking was unable to give even an estimate of cost of business class travel out & premiere class home as my booking was for more than 10 month in advance. Fine but surely the cost in April 2017 would have been similar and would have been a reasonable guide. Apart from this she was very good if a bit hurried but just short of excellent.

your booking experience

Sun
25
Sep 16
Service
Excellent

Very pleasant and helpful. Answered all the questions with great info. and instilled confidence in the company !

your booking experience

Sat
24
Sep 16
Service
Excellent

Stephen was extremely helpful,I can not believe there was a comment on your survey to say he was rude,I certainly did not find this the case,we traveled to London to hand in our documents yesterday to the Wendy woo office and found fantastic service there too.
We are so excited about our up and coming trip,the service we have received so far has put our minds at rest for what is to come.
This is a once in a lifetime trip,it is for my partner who will be celebrating his 70 th birthday whilst on this trip,he will be following in his fathers footsteps who served in ww2 in Burma.
We were told about Wendy Woo by a couple we bumped into whilst holidaying elsewhere,they informed us it is the best company to travel to far flung places with.
I am confident we will not be disappointed due to the service we have experienced so far.
Two very excited explorers
Kerry and kenny

your booking experience

Sat
24
Sep 16
Service
Excellent

Very helpful and professional

your booking experience

Sat
24
Sep 16
Service
Excellent

Very proffessional

your booking experience

Thu
22
Sep 16
Service
Excellent

Really brill service from Liz Cathcart who we've deal't with for previous bookings

your booking experience

Thu
22
Sep 16
Service
Excellent

Flora was excellent, very helpful, knowlegable and rang back when she said she would

Wonders of China

Wed
21
Sep 16
Service
Excellent
Trip
Excellent

Service rating :

Tour guide was excelent

Product :

Great tour, few downsides with the places we were taken, like to the museum selling artefacts.

your booking experience

Wed
21
Sep 16
Service
Excellent

All very simple and straightforward. The key factor for me being that when asked to contact me by email they did so immediately whereas other companies do not deliver on their promises. Service was very courteous.

A China Experience

Tue
20
Sep 16
Service
Excellent
Trip
Excellent

Service rating :

One of the best tours I have been on.

Product :

There is a lot to take in such a short time,very interesting country .
Would like to return to China to see more .

your booking experience

Tue
20
Sep 16
Service
Excellent

This rating is purely associated with the booking process.

Liz was extremely patient and helpful during the booking process responding to our questions in an informative manner.

your booking experience

Mon
19
Sep 16
Service
Excellent

All good up to now very helpful sfaff on the phones when i made my booking and web site is very good
Due to go on the tour ib 2 weeks

your booking experience

Mon
19
Sep 16
Service
Excellent

Helpful, friendly, sympathetic and responsive.

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