Your feedback matters...

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

Date Rating Customer Review

Ancient China

Thu
05
May 16
Service
Excellent
Trip
Excellent

Service rating :

All very well organised Fascinating country and Tony, the guide, ensured everyone's needs were met and we all enjoyed ourselves (as well as being very informative)

Product :

Very good choice of itinerary if you like to see some of the less well known parts of this vast country A good mix of experiences and all accommodation and travel of a very acceptable level

your booking experience

Thu
05
May 16
Service
Excellent

Very helpful, answered my questions, provided additional information and advice,
apart from the 2% charge if using a credit card this was the most pleasant booking experience I have had in a long time. Really hope they can keep this up all the way through to the actual trip.

Angkor to the Bay

Thu
05
May 16
Service
Excellent
Trip
Excellent

Service rating :

Easy booking over phone. Responsive team when i had questions. Very helpful people from first booking right the way through to departure for home. Wendy Wu as a company could not have done better.

Product :

An excellent tour covering the major temples of Cambodia all the way to Hanoi with all the most important sites well covered. Ample opportunities for resort time and shopping too. We extended to Sapa so got almost to the Chinese border. a great trip.

your booking experience

Thu
05
May 16
Service
Excellent

Brilliant service. The staff certainly know what they are talking about.

your booking experience

Thu
05
May 16
Service
Excellent

Excellent booking service, very prompt, responded to my query promptly and efficiently.

Cambodia For Free (Standard)

Wed
04
May 16
Service
Excellent
Trip
Good

Service rating :

Guide was great, very knowledgeable, funny and careing. All hotel staff very police and helpful. Drivers outstanding considering there seem to be no road rules

Product :

I did not get Cambodia for free. Was told I had to pay £200 as offer was only on trips till end of March 2016 even though letter did not state that and I booked the holiday before the expiry of offer date. Waiting to hear from Wendy Wu re this complaint

Our response

Thank you for your kind words following your recent trip with us into Vietnam.

Please be advised that any offer available is applicable for the year the offer was published, for example, offers made available during 2015 will only be applicable for 2015 departures. We regret any confusion or disappointment experienced due to this.

We trust you have had some memorable experiences while away and we will be sure to send a full reply to the letter we have received from you as soon as possible.

Kind regards,
Junior

your booking experience

Wed
04
May 16
Service
Good

Efficient. Clear information given. Helpful people at end of a phone. Looking forward to holiday.

your booking experience

Tue
03
May 16
Service
Excellent

Arti was very helpful. She answered all my questions over the phone and had a really good can do attitude for any specific requests. We are really looking forward o our holiday next year.

Our response

Thank you for your feedback and we will be sure to pass over your kind words to Arti - Who will be pleased.

We hope your are looking forward to your tour and we look forward to having you.

In the meantime, if you have any questions or queries, please feel free to let us know.

Kind regards,
Junior

Vietnam Impressions

Tue
03
May 16
Service
Excellent
Trip
Excellent

Service rating :

The guide was great, really knowledgeable and looked after us very well. Even in his free time when the day was finished he was willing to take us to places and constantly making sure we was ok and felt safe at any time.
Service in all the restaurants were great minus one in Saigon the rooftop restaurant near diamond plaza service was extremely slow and took so long for us to get a drink.

Product :

Amazing, got to see so much a true once in a lifetime trip. Loved the cruise boat for halong bay so modern and luxury to a surprise when we researched junk boats. All hotels were spot on and the trips were out of this world. Early early starts around 5.30am was a bit of a off put as its such a long day but you understand why to try beat all the other tour groups.
Would recommend this trip so highly, gutted its all over.

Our response

Welcome home from Vietnam and we are delighted to hear that you have had a trip of a lifetime! And mostly down to the extra attention of your guide and the wonderful surroundings of Vietnam.

It is pleasing to hear that you have received the level of service you have desired and had some of your expectations exceeded.

We understand your feeling of disappointment as the tour is over but, this give you time to look forward to your next Wendy Wu tour with us!

We will be sure to forward over your comments to our Vietnam agents and let your guide know he done a fantastic job leading your tour group.

Kind regards,
Junior

Wonders of China

Tue
03
May 16
Service
Excellent
Trip
Excellent

Service rating :

The tour guide Eddie was superb. He ensured we got the best out of a very busy Wonders of China tour and visited everything plus more than advertised. Eddie was very helpful and ensured everyone's needs were met by guiding us over a two week tour

Product :

Excellent. The tour as advertised delivered a great insight into the China we have all read about plus the modern China as it develops in the 21'st century. Ancient structures and cultures mixed with a modern and developing country. Wonderful trip and would recommend it to anyone wishing to visit China

Our response

Thank you for taking the time to post your feedback following your recently completed Wonders of China tour with us and it is always pleasing to hear that your national escort was able to enhance your experience while on tour with us.

We will pass over your very kind comments to our China office who will in turn let Eddie know of your kind praise - these are the kind of comments will surely brighten up Eddie's day!

We would love to welcome you away again in the not-too-distant future.

Kind regards,
Junior

Wonders of China

Tue
03
May 16
Service
Excellent
Trip
Excellent

Excellent tour really gets to the heart of China

Wonders of China

Mon
02
May 16
Service
Excellent
Trip
Excellent

Service rating :

First class in every respect

Product :

A superb holiday - one of the best I've had. Far exceeded my expectations.

Our response

Fantastic! we are delighted you have come away with the feeling of having witnessed something special.

We try to ensure that all our passengers come away with the feeling of having their expectations exceeded.

Kind regards,
Junior

Wonders of China

Mon
02
May 16
Service
Good
Trip
Good

Service rating :

Overall we were very pleased but 3 of the places we were taken to eat left a lot to be desired cleanliness wise.
I also think a beer or soft drink should be included with lunch and dinner.

Product :

Some of the included tours did not deliver as listed in particular the wall which was a huge climb up and some of the tour party were unable to walk any of it, and in xian where it says do as the locals and ride on the city wall that was not possible in the time we were given there which was a shame.

Our response

Thank you for your feedback following your tour and it seems while overall you enjoyed your trip, some aspects could have enhanced your experience which we appreciate.

Upon checking our records, we do not seem to have received any feedback from yourself, please do let us know your further comments so we can look into the restaurants you mentioned. Please feel free to let us know on Customer@wendywutours.co.uk or you can post the information to us.

Kind regards,
Junior

Vietnam Escape

Mon
02
May 16
Service
Excellent
Trip
Good

Service rating :

We were well looked after by our National guide Quan who ensured we all had the best experience of what Vietnam had to offer the visitor.
Some flights were at inconvenient times and 3 of our 7 flights were delayed significantly.

Product :

It was an enjoyable experience travelling through Vietnam as part of an international group. Learning and seeing Vietnam's recovery from all it has been through was fascinating although it has along way to go to catch up with other parts of Asia.

Vietnam Impressions

Mon
02
May 16
Service
Excellent
Trip
Excellent

thanks for making my tour memorable

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