Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Majestic Yangtze

Monday 04 Aug 2025

Overview Rating:

This was our first tour and we were extremely impressed by the organisation and the standards. The size of our group (19) was not overwhelming and allowed us to get to know our fellow travellers well. Our guide Jason was absolutely outstanding at his job. He was caring and knowledgeable with a good sense of humour, which added to the experience.

China by Rail

Thursday 13 Nov 2025

Overview Rating:

Our Tour: Excellent

An amazing holiday that feasts your eyes (Haung Pao river tour at night), nourishes your soul (Guilin River Tour) and exercise your legs (walking the Great Wall), these are among the many highlights of the tour. This tour covers many of the must-see tourist attractions of China and then some, at a price that offers astonishing value. The standard of hotels and meals are (with exception of Huangshan and YangShou), above expectation. The high speed rails journeys are the ideal way to cover long distances in this great country. Our national tour guide George skillfully sherperds us through vast railway stations, security checks and e-ticket inspections; depicts the development of modern China engagingly and addresses sensitive questions with diplomacy, subtlety - the way of tai chi. I would have no hesitation to book another Wenfy Wu tour if it was led by George! May be a trip along the silk route?

68672

Thursday 13 Nov 2025

Overview Rating:

Our Tour: average

We saw a lot of the country, with beautiful scenery especially in the alps. The autumn colours were spectacular. This necessitated some very long coach journeys.
The hotels were mostly very good except for the one in Kanazawa which was an absolute dive. It was dark and had no natural light. Our room was very small and the one window was sealed and frosted, so no light or air came in. Breakfast was presented cold in a box, and was largely inedible.
The food was mostly repetitive, tasteless and either chewy or slimey. As vegetarians we had tofu with boiled cabbage and mushrooms twice a day for virtually every meal.
The guide was highly organised and pleasant but his English was difficult to follow. Information was often read to us in a very stilted manner. Key information had to be picked out of a jumble of words.
There was far too much time allocated to shopping!
The gardens we saw were disappointing.
I don’t think the Wendy Wu have vetted the tour properly or listened to feedback.

Japan & the Scenic South

Thursday 13 Nov 2025

Overview Rating:

Our Tour: Excellent

Grand Tour of China

Thursday 13 Nov 2025

Overview Rating:

Our Tour: Excellent

An excellent trip made special by our national tour leader Addison, and his great work with the local guides. The pace was good and everything was handled in a professional and caring way. Very enjoyable.

Secrets of Saudi Arabia

Thursday 13 Nov 2025

Overview Rating:

Our Tour: average

The holiday attempted to cram too much into too short a time frame. Often, we were travelling in the dark after nightfall, so couldn't see the scenery, and arrived at our hotel very late, going straight in to dinner (sometimes at about 10. p.m.) with no chance to change, or wash and brush up. Then off again first thing in the morning. I didn't manage to get a good night's 8 hour sleep the whole time I was there.

On the plus side, the second part of the holiday had some impressive sights - the Nabatean tombs, the rock art, and old Jeddah - and at least Wendy Wu got me to Saudi Arabia - other tour companies have failed - so I fulfilled a long ambition.

Japan Uncovered

Thursday 13 Nov 2025

Overview Rating:

Our Tour: Excellent

This was the first time that we took a group tour. Japan Uncovered met our expectations in every way with the locations and sights visited. It was convenient having all our meals included in the tour and we enjoyed the variety of meals that we received. Though we thought we might have some very early starts or late finishes to our day, we had just one earlier start of 07:30. Our guide, Kiki, was terrific. She was always ready to answer questions and helped to ensure our group enjoyed the tour and maximize how we spent our free time. The group size was 28 but it never felt large.

Japan Uncovered

Wednesday 12 Nov 2025

Overview Rating:

Our Tour: Excellent

Amazing trip with lots to see and do. To fit so much in requires quite a lot of bus and train trips but we got to see many sides of Japan from large famous cities to smaller towns and activities. Hiroshima was very moving. Paper making was great fun too. Mount Fuji showed itself on both days we were in the area. You get time to shop in Tokyo and on the way. Go up every tall building you can. We did 2 in Osaka and the very high Skytree in Tokyo. We had a 3 night stopover in Hong Kong which was great as well. As on option if ending in Tokyo maybe stay a few more nights as there was a lot more to see than we could manage in 3 nights. The group we were with had a great time together. Highly recommended.

China: The Big One

Wednesday 12 Nov 2025

Overview Rating:

Our Tour: Excellent

Excellent, comprehensive tour of China. Very well organised throughout, both in the UK and China. Great value for money. Fantastic country guide and good local guides.

Japan Uncovered

Wednesday 12 Nov 2025

Overview Rating:

Our Tour: Excellent

Great adventure, excellent guide. Hood hotels and plenty of food.

Magnificent China

Wednesday 12 Nov 2025

Overview Rating:

Our Service: Excellent

Excellent guidance and research for me.

Wonders of China

Wednesday 12 Nov 2025

Overview Rating:

Our Service: Excellent

Very friendly and informative, enthusiastic about the holiday and made the booking process very easy.

Moroccan Odyssey

Wednesday 12 Nov 2025

Overview Rating:

Our Tour: average

Poor organisation during the tour. Itinerary not adhered to. No hot water in one hotel. Guide was clearly inexperienced and untrained.

Japan Uncovered

Wednesday 12 Nov 2025

Overview Rating:

Our Service: Excellent

I spoke to Matt to book a Japan tour next year, he answerred all my questions and left me confident that I had made the right choice. It was a pleasant and reassuring experience. Thank you!

69522

Wednesday 12 Nov 2025

Overview Rating:

Our Tour: Good

It was a well organised, seamless tour of some of Japan's "must see" sites as promissed. Guide very approachable and helpful. Drivers also good. All hotels and facilities were good.