Our Reviews

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

Date Rating Customer Review

ANGKOR TO THE BAY

Thu
12
Jan 17
Service
Good
Trip
Good

Service rating :

Enjoyable trip, at times rather full on, also would have liked longer in some places, like the museums only given about 1.5 hours to explore 4 floors yet when taken to other places where there was a chance the shop could make a sale to you and they tried it full on the time was as long as they wanted it to be.

Product :

have just told you that on the last page

Our response

Thank you for your valued feedback, we have taken your comments on board for future development. 

We hope you have returned with many happy memorable memories from this unforgettable destination.

Kind Regards 
Zoe Bligh 
Customer Relations

YOUR BOOKING EXPERIENCE

Fri
06
Jan 17
Service
Good
Trip
Good

Service rating :

easy to get through and check availability

Product :

slight problem in that only deposit was taken rather than full payment, but otherwise purchase went very smoothly

YOUR BOOKING EXPERIENCE

Fri
06
Jan 17
Service
Good
Trip
Good

Service rating :

Easy to get through and have the person look up availability and answer questions, had to get back to me regarding availability and rang back exactly when she said she would

Product :

see above comments regarding booking

Our response

Thank you for your warm comments

YOUR BOOKING EXPERIENCE

Wed
04
Jan 17
Service
Excellent
Trip
Good

Booking was easy with questions answered quickly and pleasing adjustments made to the advertised itinerary.

HIDDEN TREASURES OF MYANMAR

Mon
02
Jan 17
Service
Excellent
Trip
Excellent

Service rating :

Excellent service and product. We thoroughly enjoyed the trip and will no doubt return for our third Wendy Wu holiday in the next year or two.

Product :

An excellent holiday that was well organised, nicely paced and very interesting.

ANGKOR TO THE BAY

Mon
02
Jan 17
Service
Excellent
Trip
Excellent

Service rating :

Brilliant tour with wonderful guides in both Cambodia and Vietnam

Product :

A wonderful holiday with knowledgeable guides

GRAND TOUR OF SOUTH AFRICA (SOUTH AFRICAN TRAILS)

Fri
30
Dec 16
Service
Excellent
Trip
Excellent

Service rating :

We thought this tour was an amazing experience. All the hotels were very good, three being excellent. There were 3 cooked meals a day, either buffet or choices and they were always plentiful and mostly good quality. The tour guides were very helpful and informative especially our guide from Johannesburg to Durban. The tours themselves were great and there was an interesting variety of trips. We were lucky enough to see the Big 5 and many more animals in the safari parks which for us was the highlight of the trip. Interacting with the animals in Tenikwa and the Elephant sanctuary was magic and wandering through the Birds of Eden gave us a better idea of the bird species that are around. the safari parks whi too.

Product :

Excellent, as this was the first tour that was to South Africa we did expect the odd hiccup and the only problem we incurred was there was no information when we arrived at our first hotel in Johannesburg and again after the flight to Port Elizabeth. It would have been good to just have something on a notice board or a letter to tell us when the meal in the evening was and when we were going to be picked up the following day. This was the only fault in the holiday the rest was excellent.

VIETNAM PANORAMA

Wed
28
Dec 16
Service
Excellent
Trip
Excellent

Service rating :

An excellent,well organized and comfortable comprehensive trip to Vietnam.

Product :

A super experience. I would recommend this holiday in the highest terms.

Our response

Thank you for your warm comments, we look forward to seeing you on another booking in the future

YOUR BOOKING EXPERIENCE

Wed
28
Dec 16
Service
Good
Trip
Poor

Service rating :

Disappointed that the price charged was not the price in the brochure

Product :

Disappointed that the price charged was not the advertised price

YOUR BOOKING EXPERIENCE

Tue
27
Dec 16
Service
Excellent
Trip
Good

Excellent service from Liz Cathcart , patient, helpful and went the extra mile to make sure all our questions were answered and that we got the best tour to meet our requirements.

Our response

Thank you for your warm comments, i have passed them on to Liz Cathcart who will be delighted to hear this!

YOUR BOOKING EXPERIENCE

Fri
23
Dec 16
Service
Excellent
Trip
Good

Never used this company before .Gave them a call and was answered quickly and with the friendliest manner .Talked through my booking .No problem answering any questions .Very patient whilst we decided whether to go ahead or not .Good booking experience .

Our response

Thank you for your warm comments we are delighted to hear them.

GRAND TOUR OF CHINA

Thu
22
Dec 16
Service
Bad
Trip
Poor

Service rating :

China ok . Extension in Hong Kong expensive and room totally inadequate for a 4 day stay spent £200 on upgrade. Very disappointed with Wendy Wu customer service.

Product :

Grand tour was good although hotels seen better days missed out on special meals. Where was the over the bridge noodles etc, ok but very repetitive and low end. last night terrible!!!!

Our response

Service rating : We are sorry you were disappointed with the size of your hotel room and the price you paid for your Hong Kong extension. Hotel rooms do tend to be smaller in Hong Kong than in mainland China due to limited space.  We have investigated and we searched for the best value at the time you booked.  As we have advised you, you were charged correctly in-line with the contract we have with our supplier. 


Product : We note your comments above and if you would like us to investigate please get in touch with Customer Care team.  We are pleased that you enjoyed the tour and hope the memories of seeing so many of China'siconic sites will stay with you for years to come.

YOUR BOOKING EXPERIENCE

Wed
21
Dec 16
Service
Good
Trip
Good

Very helpful travel advisors helped me to make a booking!

Our response

Thank you for your warm comments

BEST OF SOUTH AMERICA (SOUTH AMERICAN TRAILS)

Tue
20
Dec 16
Service
Good
Trip
Good

Service rating :

An excellent tour visiting many exciting and diverse places. At times it was exhausting because of the early starts. The altitude affected most of our tour group at some stage particularly in Bolivia. Although it was a problem it didn't detract from our enjoyment. We had many memorable experiences--- Macchu Picchu, The Iguacu Falls, Christ The Redemeer, Sugar Loaf Mountain, The Argentinian Experience to name a few. Our tour director was brilliant.

Product :

Excellent and informative, but exhausting

Our response

We are delighted to hear you enjoyed the Best of South America Tour, we hope you have returned with many happy memorable memories from this unforgettable destination. 

VIETNAM IMPRESSIONS

Tue
20
Dec 16
Service
Excellent
Trip
Excellent

Service rating :

This was a fantastic tour. What made it outstanding was the tour guide. Absolutely amazing, knowledgeable, honest and caring.

Product :

The tour was expensive, but worth it.

Our response

We are delighted to hear your warm comments about your tour guide, we hope you have returned with many happy memories from this unforgettable destination.

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