Your feedback matters...

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

Date Rating Customer Review

your booking experience

Fri
29
Jul 16
Service
Excellent

Exceent so far. Liz couldnt be more helpful

your booking experience

Thu
28
Jul 16
Service
Excellent

Katherine in particular deserves special mention - her patience, professionalism and tailoring made all the difference to my booking and recommending Wendy we.
When you are booking a special trip you need special service and I certainly received first class service.

Glories of China

Tue
26
Jul 16
Service
Excellent
Trip
Excellent

Service rating :

Wendy Wu was well represented in China during this holiday

Product :

Please update your information pack ie the bullit train used is not a sleeper,
Dress is more liberal in the city. I think the information pack is out of date

your booking experience

Mon
25
Jul 16
Service
Excellent

Very personal assistance with our booking

your booking experience

Thu
21
Jul 16
Service
Excellent

Efficient, clear and friendly with a direct line number to our booking contact for any further questions. Top rate.

your booking experience

Thu
21
Jul 16
Service
Excellent

Liz was extremely helpful was wiling to spend time answered all my questions without needing to refer to any one else. I did not feel pressured at any time.

your booking experience

Wed
20
Jul 16
Service
Excellent

extremely helpful

your booking experience

Wed
20
Jul 16
Service
Excellent

Such an easy process and very friendly staff. The whole booking process couldn't have been made any simpler. The member of staff I dealt with was thoughtful and extremely helpful.

your booking experience

Wed
20
Jul 16
Service
Good

Liz who took the booking was helpful,friendly,knowledgeable and professional.

your booking experience

Tue
19
Jul 16
Service
Excellent

Highly recommended

A China Experience

Tue
19
Jul 16
Service
Excellent
Trip
Excellent

Service rating :

Professional service with amazing guides who were fun, knowledgeable and friendly.

Product :

Experienced so much culture in just a few days. A truly memorable experience; already recommended to friends and family. Will go again!

your booking experience

Sat
16
Jul 16
Service
Excellent

The person we spoke to was Liz Cathcart and she was able to answer our queries about the holiday directly or referred back to others and was able to email the information from them to us promptly.

your booking experience

Thu
14
Jul 16
Service
Excellent

I hope that my request for an isle seat will still be acknowledged as it was not on the special request form I was sent by e-mail. I had a full knee replacement on my LEFT knee and although it is fine, sitting for long periods makes it stiff and uncomfortable. I am looking forward to the holiday!

Our response

Thank you for choosing to travel with us and we are looking forward to you joining us on tour at the end of the year and trust your journey into India promises to be a fascinating trip.

Please rest assured we have already requested aisle seats on all of your flights during this tour (including your internal flights).I can see from your booking with Steve, he has already actioned this on your behalf. Flight requests, typically don't show on your confirmation but, rest assured this has been requested.

I you have any queries, please feel free to contact us.

Kind regards,
Junior

your booking experience

Wed
13
Jul 16
Service
Excellent

I could not have had better information and service from your lovely staff
whenever or whatever and anytime.

your booking experience

Tue
12
Jul 16
Service
Excellent

Stephen was very helpful answered all our questions clearly.

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