New Japan Brochure Launched!

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.





We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Date
Rating
Customer Review

CMA1902

Thu 25 Jul 19
Our Service
Excellent
Our Tour
Excellent

Service rating :

I would certainly recommend this trip and it is secondtripwith Wendywu
It was fully immersive trip encompassing various visits to Nomads and sampling their products
We experienced Mongolian music /dance at various concerts and the opening ceremony of Naadam festival was amazing
We had excellent drivers in the Gobi desert as well as excellent guide Donna
It was a very active tour with various visits to temples etc so we had plenty of ex exercise
Much better food than anticipated and well catered for as a vegeterian
In the city,we experienced various cuisines and our shopping needs catered for
Very good Ger camps and seat belts available throughout tour
Plenty of variety including also a return trip byspeedboat across the lake

Product :

The tour content ensures a very good insight into Mongolian life and culture through Nomad visits and concerts
Excellent drivers and guide Donna
A varied and well balanced trip
Much better food than anticipated and vegetarians catered for
Water provided throughout and shopping needs /. Money changing needs catered for
It has to be experienced to be beleived
It was also great riding camels to the sand dunes

.

Our Response

Thankyou for your amazing review! We are thrilled to hear you thoroughly enjoyed your tour, and hope you have returned with some wonderful memories of the sights you saw! Your comments about your National Guide Donna will be passed along to her - I'm sure it will make her day! It is lovely to learn about your holiday highlights - riding the camels along the sand dunes, along with many more! We would be honored to welcome you onboard another Wendy Wu tour in the future - when your ready for your next adventure, let us know.

GRAND TOUR OF CHINA

Fri 21 Jun 19
Our Service
Excellent
Our Tour
Excellent

Service rating :

An excellent tour, well balanced in content and and excellent tour guide.

Product :

Good value for money, did what it said on the tin!

Our Response


Thank you for your 5* review!

We are pleased to hear you enjoyed your "Grand Tour of China" and hope you have returned home with many fond memories that will remain with you for many years to come!

GRAND TOUR OF CHINA

Thu 20 Jun 19
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent organisation, a very comprehensive tour with a perfect balance between structured and free time, city and country, history, spectacle and seeing daily life. All necessary information provided in good time, including a very detailed itinerary which was followed in every respect. 24 hour helpline while in China, an outstanding national guide, Joe, who stayed with us throughout plus local guides, all very helpful, courteous and worked tirelessly to ensure we enjoyed the best possible experience.

Product :

See above - I have already given details.

Our Response


Thank you for your 5* review of your "Grand Tour of China".

We are thrilled to hear you enjoyed your time in China and found the tour to be well organised to give you time between seeing the sights but also giving you free time to explore the surrounding areas.

I'm sure Joe and your local guides will be pleased to receive your lovely feedback and we hope you have returned home with some amazing memories that will last a lifetime!

We cannot wait to welcome you onboard another Wendy Wu tour in the future - whether you choose to explore more of China or any of the other fantastic destinations that we offer.

WONDERS OF CHINA

Mon 17 Jun 19
Our Service
Excellent
Our Tour
Excellent

Service rating :

We had confidence that we were in safe hands with Wendy Wu. Their organisation and support infrastructure in China was very reassuring. The arrangements at each attraction and location were very good and Wendy Wu obviously enjoyed certain benefits over other companies. Transportation and porterage was excellent as was their national guide Sean, who was excellent and very attentive. Local guides were also very good. We benefited from being part of a small group of only 15 all of whom got on very well and was one of the major reasons why the trip was so enjoyable. Obviously, this was unusual and I understand larger groups of up to 29/30 are possible. Would definitely recommend Wendy Wu.

Product :

We signed up to see the Wondweds of China and we certainly did. It was a full on itinerary with some long days but necessary to get everything in. It would have been nice to have a little more free time to recover and at least change and shower before evening meals.

Our Response


Thank you for taking the time to review you "Wonders of China" tour.

We are delighted to hear you enjoyed your tour and made some friends along the way.

Our tours are designed to cover a lot of ground in a short space of time, to ensure you have the opportunity to see all the amazing sights this spectacular country has to offer!

We hope you have returned with many fond memories of this iconic country that will remain with you for many years to come.

Thank you for your recommendations and when your ready for your next adventure, let us know! We cannot wait to help you plan your next tour.

SILK ROAD EXPLORER

Sat 15 Jun 19
Our Service
Good
Our Tour
Good

Service rating :

good national and local guides; good hotels; good tour content.
Optional tour to Norlang Kha and Bajiao Village should be inclusive.The 4.0am rise to visit Danxia National Park at sunrise was unnecessary as the colours in the strata were barely visible until the sun was well up.The Kuqu Canyon should be an inclusive tour taken on the journey to Kuqa town.The Subashi ruins could then be visited en-route to Aksu - a much better use of time for travellers and the coach driver.

Product :

Wendy Wu tours are value for money.

Our Response


Thank you for reviewing your "Silk Road Explorer" tour and we hope you have returned with many fond memories that will last for many years to come.

Your comments have been taken onboard and we hope to welcome you onboard another Wendy Wu Tour in the future.

GLORIES OF CHINA

Fri 14 Jun 19
Our Service
Excellent
Our Tour
Excellent

Service rating :

Easy online booking with any queries quickly answered. Visa process very efficient and final paperwork and documents arrived in plenty of time.

Product :

It was never going to be a relaxing holiday and a few of the day's involving internal travel were pretty full on but China is a big place and it has to be done. The organisation was superb from the time we were met by our national guide Eileen at Shanghai to the time she (tearfully) waved us goodbye at Beijing the tour ran like clockwork. All hotels were good by any standard and any room problems were quickly resolved. Free bottles of water were provided in every hotel. Some locations were better than others with the hotels in Guilin and Yangshuo particularly well placed for an evening stroll and see local life. Our local guides were good although they did tend to give a heavy sell on the "optional" tours on offer. The selling at the factories we visited tended to be a bit full on but then again I did manage to get a bargain at the jade factory. Don't be afraid to haggle hard and maybe you will be offered a "secret" price. We were a group of 25 with 7 different nationalities who bonded well and made the trip enjoyable.

Our Response


Thank you for your review.

We are pleased to hear all your questions were answered quickly, and your visa process was make easy and efficient for you.

We hope you have returned home with some wonderful memories of the sights you saw that will remain with you for many years to come.

GLORIES OF CHINA

Fri 14 Jun 19
Our Service
Excellent
Our Tour
Good

Everything ran smoothly from pickup at airport to end of tour. Both national guide Eileen and local guides were excellent.EXCELLENT

Our Response


Thank you for your 5* review

We are delighted to hear your tour ran smoothly from the moment you landed.

Your lovely comments about Eileen and your local guides will be passed along to them - I'm sure it will make their day.

When your ready for your next adventure, let us know. We cannot wait to help you plan your next tour.

WONDERS OF CHINA

Mon 10 Jun 19
Our Service
Good
Our Tour
Good

Service rating :

My wife & I travelled with Wendy Wu for the first time when we visited China in May.
Our overall view is that Wendy Wu provided a good service, but they are not the best Tour Company we have travelled with over the years.

Product :

The Wonders of China Tour is full on, with very little free time to explore on your own.
China is a big country and several times on the Tour, we took early afternoon internal flights (at approx 2 pm) which meant that we didn't arrive at the next city until late at night.
After flying from Xian to Wuhan we then had a 5.5 hour coach journey to Yichang to pick up our Yangtze Cruise, arriving at 11.15 pm.
We later discovered that the Cruise ship did not depart Yichang until the next evening.
It would have been far better to have had an extra relaxing day in Xian before taking an earlier flight to Wuhan.
Another example was our late arrival into our final stop Shanghai, meant we missed out on a Night Cruise on the Huangpu River and we went straight to our hotel instead.
The guides then attempted to cram everything into the next day, starting earlier than normal, but by 5.30 pm the group decided they were too tired and wanted to get back to the hotel to freshen up before our final meal. We again missed out on the Night Cruise and seeing The Bund at night.
We expected our local guides to have a thorough knowledge of their home city, however, whilst in Beijing, our local guide did not even know that Tiananmen Square had been closed off, or that there were similar parking restrictions around the Birdsnest Stadium & Water Cube on the following day.

MAJESTIC YANGTZE

Sun 09 Jun 19
Our Service
Poor
Our Tour
Poor

Service rating :

Should have been told about the additional tours and their costs before deperature.
The local tour guide promised to email some photos of the tour when we got home. They have never arrived so those of us who wished to stay in contact have now not got each others email.

Product :

Cost of additional tours not known in advance. Tour guide promised to send pictures of tour and in doing so would share our email addresses. This has not happened. One hotel and one local restaurant used were both very poor.

Our Response


We are sorry to hear of your disappointment with the optional tours. We have taken your feedback onboard and are looking into advising our future passengers of these prior to departure.

We understand our Customer Care team have been in contact directly with you regarding the photos and contact information that your guide was due to send you.

LEGENDS OF CHINA

Sat 08 Jun 19
Our Service
Excellent
Our Tour
Excellent

Service rating :

The office staff were unfailingly helpful when contacted, especially when trying to complete the form for the Chinese visa! On the tour, our rep, Monica, was delightful and went above and beyond to ensure we all had the best time possible. As 3 of us were on a special diet this involved continually checking that everything we ate was safe for us. I would certainly recommend their service.

Product :

This was a 5 star holiday to celebrate a special occasion, and we weren't disappointed. It was fascinating but also tiring as so much was packed into our 16 days, but given the distances involved between attractions, it couldn't have been any other way.

Our Response


Thank you for your amazing review!

It is encouraging to hear that you thoroughly enjoyed your tour and were pleased with all the aspects from your pre-departure queries regarding your visa to the tour itself.

Your kind comments about your National guide Monica will be passed onto our China office. We love to hear that our guides are paying close attention to our passengers especially with any specific dietary requirements.

Thank you for your recommendations and we would be happy to welcome you back onboard another Wendy Wu Tour!

IN PURSUIT OF PANDAS

Wed 05 Jun 19
Our Service
Excellent
Our Tour
Good

Excellent very well organised tour, with really good helpful, friendly and caring guides. Eva our tour manager was superb, making sure every one was looked after.

Our Response


Thank you for taking the time to review your tour.

It is lovely to hear our guides are performing throughout your tour. We will share your kind words with your local guides and Eva - I'm sure they will be grateful to hear you found them to be friendly and caring throughout.

We hope you have retuned home with many fond memories that will remain with you for many years to come and hope to see you onboard another Wendy Wu tour in the future.

DISCOVER JAPAN

Wed 05 Jun 19
Our Service
Excellent
Our Tour
Good

Knowledgeable booking staff who were very helpful when we decided on booking add-on not in the brochure.

Our Response


Thank you for your review!

We are glad to hear your booking agent was able to help arrange your extension which was not advertised.

We hope you thoroughly enjoyed your tour and we would be honored to welcome you onboard another Wendy Wu Tour in the future.

UK - CHINA TAILOR-MADE

Tue 04 Jun 19
Our Service
Good
Our Tour
Excellent

Service rating :

Service in building the itinerary, guides, hotels excellent.

Product :

Excellent organisation on the trip. Really well looked after by the guides, who were all keen that we should have a good time & not be worried by anything not exactly to plan.

Our Response


Thank you for your review.

We are pleased you enjoyed your tour and found your guides and hotels to be excellent.

We hope you have returned home with many fond memories of this amazing country that will remain with you for many years to come.

GLORIES OF CHINA

Sun 02 Jun 19
Our Service
Excellent
Our Tour
Excellent

Service rating :

The tour guides were all excellent, especially our national guide Hoffman who looked after all of us and for whom nothing was too much trouble. He was a credit to Wendy Woo.

Product :

Excellent tour itinerary that was flexible enough to be changed to suit bad weather. Great value for money and we managed to tick off all of our China bucket list

Our Response


Thank you for your 5* review.

We are delighted to hear you enjoyed your tour and were able to tick off some items on your bucket list.

Your kind words about Hoffman will be shared with our China office who will pass them along to him! I'm sure it will make his day!

We would be honored to welcome you onboard another Wendy Wu Tour in the future - whether you decide to return to China or explore any of the other amazing destinations we offer.

ENCHANTING CHINA

Sun 02 Jun 19
Our Service
Poor
Our Tour
Poor

Service rating :

Too long days travelling and sightseeing very tiring for older travellers then having to search for a restaurant at the end of the day. Should offer an additional food inclusive package

Product :

Enjoyable but Very tiring

Our Response


We are glad to hear you found the tour enjoyable.

Our itineraries are designed to allow you to get the most of the beautiful places you visit. This enables you to see so much in a short period of time.

We hope that you have returned home with some fond memories of China that will remain with you for many years to come.