At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.
You can also read more reviews about Wendy Wu Tours on TripAdvisor.
Extremely helpful and knowledgeable. The travel advisor kept in touch and sent emails with all of the details.
The whole process went through easily.
I spoke to Lisa who was very helpful when I asked her to extend the china experience to fly to Singapore . She organised the flights and tried to get accommodation but we were able to get it cheaper and she was fine with that.
Polite and friendly
Easy and straight forward
Everything was well planned with attention to detail. The tour guides were excellent particularly Element Ning and Nancy in Beijing. They were knowledgeable, efficient, reassuring where necessary, interesting and their command of English was superb. Other guides also very good. I also loved the freshly prepared food in all the restaurants, not quite such a good standard on the cruise but still very acceptable.
See customer experience to explain excellent rating
Thank you for your lovely comments!
The sales operative, Gary, dealt with our booking in a friendly but experienced way. I would have expected a confirmation of booking very quickly after paying my deposit, but had to wait for two weeks to get an email confirmation. This was blamed on failure of one of the tour hotels being slow to respond. A quick call or email to tell us of the delay would have set our minds at ease.
Telephone reservation was professional but overally long. Perhaps the basic could be covered and then followed up with a online form.
Thanks for your feedback, we'll be sure to pass your comments along for future improvement.
Lisa Ward was very understanding, kind and helpful.
It is exactly what we wanted, tailor made for us.
Thanks for your lovely feedback - we've passed it across to Lisa!
Helpful courteous staff who were able to explain every detail
Wanted to book a tour online, but couldn't get the discount as a previous customer to book it online so had to then ring.
Lady I then spoke to was very helpful and booked the tour and sorted out the discount
They had some issue with the booking system, so whilst got a booking reference it was a day or so later when the formal e-mail booking confirmation arrived.
A further confirmation arrived about a week later which had some conflicting information against the original booking which I will have to resolve in the future
A well-paced tour seeing some fantastic highlights of China. The tour guide, Christian, could not have been more informative or helpful.
Great tour seeing the highlights of modern and traditional China.
Thanks for your lovely review, and your beautiful photos!
efficient and friendly. website now excellent, showing good number of flights. I like wendy wu trips, good routes and included meals make the trips sociable.
excellent, informative website, the best which I have seen for route info and flight details'
telephone booking friendly and efficient.
Having researched Wendy Wu's holidays for 2-3 years, I felt confident that we had selected the 'right' holiday for us. Their reputation is high for customer service and they didn't disappoint. Approachable; patient; helpful; intuitive; efficient; Wendy Wu ticked all these boxes!
Thanks for your kind comments, we hope you're looking forward to your Wendy Wu Tour!
A straight-forward process. The customer representative was aware of my previous contact and entitlement to a previous traveller discount. The process was effected efficiently and effectively.
Based on previous tours with Wendy Wu I am anticipating a great holiday with all the holiday details catered for but with some flexibility to be able to incorporate unscheduled adventures.
The tours and all food are included. Very good value for money
to me most things, the one thing I wasn't sure about was the food, it was always the same with just different taste. I new it would be a hectic holiday but seem to spend a lot of time travelling, yes I know the traffic is heavy, but time wasted in traffic was a lot. Glad I did the trip.
Glad I went on the China Experience, something that I will always remember.
Thanks for your honest feedback - most of our tours operate on a maximum of 29 passengers, so you experienced the higher end of this number. All of your comments will be passed across to our product department for consideration on future departures, so that we can continue to strive to improve our products and services.
Customer Care Executive
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