Your feedback matters...

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

Date Rating Customer Review

Majestic Yangtze

Mon
23
May 16
Service
Excellent
Trip
Excellent

Service rating :

Andy Luo was an excellent guide in every respect. Our needs were always put first. A very caring young man.

Product :

An excellent tour in its entirety.

Magnificent China

Mon
23
May 16
Service
Excellent
Trip
Excellent

Service rating :

Very well organised ran like clockwork

Product :

Really enjoyed all the sights we saw and our National Guide Amy was excellent she really made the trip with her care and concern

Our response

Welcome home from China and we are glad that you had a good time. Amy will be pleased that you felt she was attentive and caring. We're happy to hear that your tour was well organised, and we hope to be welcome you on another tour in the future.

Kind regards,
Melissa

Glories of China

Mon
23
May 16
Service
Excellent
Trip
Excellent

Service rating :

Excellent tour guide organisation superb

Product :

Excellent less time in Shanghai and more time in Xian
More time for souvenir shopping in markets

Our response

Welcome home, and we're glad that you enjoyed your time in China. Hopefully you will remember your trip fondly for years to come.

Kind regards,
Melissa

Magnificent China

Sun
22
May 16
Service
Excellent
Trip
Excellent

Service rating :

Nothing was too much trouble and any questions or concerns there might have been were dealt with immediately and effectively.

Product :

An excellent tour which was busy but well paced. Good accommodation and food throughout the tour. We ate in a wide range of local restaurants and enjoyed the diversity of dishes offered. The local guides were knowledgeable, friendly and efficient. Our national guide Amy was wonderful, well organised, caring, thoughtful and always had our best interests at heart. She really looked after us all and made our trip extra special. The tour itself was truly magnificent and we came home feeling that we knew China a lot better.

Our response

Welcome back! Thank you for your comprehensive feedback, and we are very happy to hear that your had a great time in China.

We are pleased that your tour guide Amy provided you with an excellent service. She has received many positive comments from your group and we will make sure to pass your kind words on to her - she no doubt she will appreciate them!

It is lovely to hear that you enjoyed all aspects of your tour from food and accommodation to the pace of sightseeing, and we hope you have made many happy memories in China.

Kind regards,
Melissa

your booking experience

Sun
22
May 16
Service
Excellent

Extremely helpful and pleasant to deal with.

your booking experience

Sat
21
May 16
Service
Excellent

Katherine put together an amazing itinerary for me and my family. She was meticulous and efficient in preparation and accommodated my requested changes without any problems. We are really looking forward to this trip

Our response

Thank you for your kind words about Katherine, we're glad she put together for your a tour that you are excited to go on. I'm sure it will be everything that you hope it will be!

Kind regards,
Melissa

your booking experience

Sat
21
May 16
Service
Excellent

Stephen Jordon, was brilliant. He helped book my china / Hong Kong tour and answered all my queries promptly despite system problems. Thank you.

Our response

Thank you for booking your tour with Wendy Wu Tours and we are delighted to hear you have received a great service from Stephen who is one of our most experienced member of our reservation team.

We will be sure to pass over your kind comments to Stephen who will be delighted with your comments.

Kind regards,
Junior

your booking experience

Sat
21
May 16
Service
Excellent

Excellent friendly service

your booking experience

Fri
20
May 16
Service
Excellent

Efficient and helpful

Glories of China

Fri
20
May 16
Service
Excellent
Trip
Excellent

Service rating :

Never dropped a ball, well done to the team

Product :

Great trip, some slight improvements could be made. But it was all I imagined.

your booking experience

Fri
20
May 16
Service
Excellent

The tour to China was so good, we have booked another with Wendy Wu for Vietnam.

Wonders of China

Thu
19
May 16
Service
Good
Trip
Excellent

Service rating :

Eddie was a very good guide, very helpful and flexible when changes needed to be made to our itinerary. It was also good to have additional guides for each new city we visited.

Product :

I had wanted to visit China since I was a child and the tour certainly lived up to and fulfilled my expectations
I have already recommended Wendy Wu to a number of people.

Our response

We are glad that you enjoyed your tour and thank you for your kind feedback. We're glad that China lived up to your expectations, and that your guide Eddie helped you enjoy it to its full potential.

We hope to welcome you on another Wendy Wu Tour soon.

Kind regards,
Melissa

your booking experience

Thu
19
May 16
Service
Excellent

I was served by a very efficient and friendly member of staff who processed my booking quickly and effectively.

Wonders of China

Thu
19
May 16
Service
Excellent
Trip
Excellent

Service rating :

The service provided by the company excellent

Product :

The holiday was fantastic and was really made by our tour guide Hebe, who was absolutely fantastic.

Our response

Welcome home from China. We're glad to hear that your guide Hebe provided a fantastic service, and that you thoroughly enjoyed your trip to China. We hope to see you on tour with us again in the future.

Kind regards,
Melissa

Wonders of China

Wed
18
May 16
Service
Excellent
Trip
Excellent

Service rating :

small group, great knowledge from all national guides, excellent service from start to finish, from knowlegeable and helpful people on the phones, to expert guides in resort.

Product :

feel priviledged to have seen so much on this tour.

Our response

Welcome back! We are glad that you had a fantastic time in China and enjoyed your experience with Wendy Wu Tours.

Kind regards,
Melissa

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