20 Years of Wendy Wu Tours

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Date
Rating
Customer Review

INDIA AGENT FAM TRIP - STD

Fri 21 Sep 18
Our Service
Good
Our Tour
Excellent

Service rating :

Everything was nearly spot on. Our driver and guides were brilliant and the hotels as a whole were good, however the third bed at the Park Hotel in Delhi on our first visit was terribly uncomfortable with barely any mattress, however this was rectified by the time we returned at the end of our trip and the manager was extremely good at making amends. All three hotels did not have the room ready on arrival with three beds and towels which was my only niggle. Loved the itinerary and the timings were perfect, all sights were of real interest and the guides knowledge was excellent and really engaging.

Product :

Excellent value for money.

GRAND TOUR OF CHINA

Wed 19 Sep 18
Our Service
Poor
Our Tour
Poor

Service rating :

Pretty poor.

I went on the tour with people from Australia and New Zealand who paid almost £800 less per person than I did and were also going to Hong kong.

ripped off!

Will I use again - No.

Product :

Disappointing It was not flexible. The Panda tour was horrendous to almost apalling.

VIETNAM PANORAMA

Thu 13 Sep 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Superb! Excellent tour guide and a fantastic experience!

Product :

An amazing tour which I would thoroughly recommend! Very good value for money and a superb service!

Our Response

Thank you for your positive review!


We are delighted to hear you thoroughly enjoyed your tour to Vietnam, and were able to see the iconic sites and magnificent treasures of this fascinating country.


When you are ready for your next adventure, please do let us know!

YOUR BOOKING EXPERIENCE

Wed 12 Sep 18
Our Service
Excellent
Our Tour
Good

Very pleasant sales staff, extremely knowledgeable and very responsive, answering all our queries quickly and efficiently.

YOUR BOOKING EXPERIENCE

Wed 12 Sep 18
Our Service
Good
Our Tour
Good

So easy to book, informative,pleasant and helpful

Our Response

Thank you for your review!


We are pleased to hear your booking experience was easy and your agent was helpful & informative throughout.


We truly hope you are looking forward to your China tour later in the year, and if you have any queries, please feel free to contact us!

VIETNAM ESCAPE

Mon 10 Sep 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

3rd tour with Wendy Wu and each one has been fantastic. From the pre holiday service to the local guides when on tour (and local guides e.g. in China) have been friendly, helpful and knowledgeable. These are adventures rather than holidays and we have great memories.

Product :

Great itinerary, lovely locals, scenery magnificent and a really good group of people, none of which had we met before. Cities were busy but really interesting and I would recommend this tour to others wishing to see a snap shot of Vietnam in two weeks.

Our Response

Service rating : Thank you for your 5* review!


We are delighted you chose to travel with us again to explore the wonders of Vietnam, and to hear you have returned home with some great memories that we hope will last you a lifetime!


When your ready for your next adventure, let us know. We will be honored to help plan your next tour.

Product : Thank you for your 5* review!


We are

GLORIES OF CHINA

Sat 08 Sep 18
Our Service
Excellent
Our Tour
Good

Mark, the National guide, was absolutely brilliant. Excellent sense of humour, diligent, catered for everything and truly went out of his way to ensure everyone on the tour had a great experience.
The local guides too were fantastic and the organisation, logistics and planning were faultless.

Our Response

Thank you for your amazing review about your National Escort - I'm sure Mark will be grateful to hear of the impact he made during your visit to China to ensure you and everyone on your tour had a fantastic time!


Your comments will be passed onto our China office who will share them with Mark and also you local guides.


We are delighted to hear that you had a wonderful time and hopefully returned home with some lasting memories of this ancient country.

GLORIES OF CHINA

Sat 08 Sep 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

When booking the tour the staff were very helpful and answered all my questions. The tour leader Mark Wong was a fantastic guide who did everything to make the holiday memorable

Product :

Great tour. Tiring but covered all the essential elements and more. Thoroughly enjoyable with lots of memories.

Our Response

Thank you for your positive review!


We are pleased to hear you thoroughly enjoyed your tour, including your booking experience. Your comments will be passed onto Mark - I'm sure it will make his day.


We truly hope you have returned home with some amazing memories of this incredible destination, that will last for many years to come.

MAGNIFICENT CHINA

Sat 08 Sep 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

We thoroughly enjoyed our holiday which ran like clockwork. The accommodation, food and transport was very good and tour guides excellent. We wouldn’t hesitate to book again and recommend this company.

Product :

Great holiday experience. So many sights and experiences.

Our Response

Thank you for your review!


We are pleased to hear you enjoyed your tour of China, and we hope you have returned with some wonderful memories of this spectacular region that will last a lifetime!


We would be honored to welcome you on-board another Wendy Wu Tour in the future - whether you decide to explore more of China or any of the other incredible destinations that we offer.

CHINA DELIGHTS

Fri 07 Sep 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

The tour was exactly as sold and met all our aspirations. Our guide Nick was absolutely great and was completely organised and ensured everything was sorted for us and always checked that things were ok especially every hotel we checked into. All arrangements went to plan removing any worries as we could totally rely on everything just happening. Our local guides that joined us in different cities were all very friendly and highly proficient in their roles. Overall a great holiday and would definitely recommend Wendy Wu and would use again.

Product :

Delivered exactly what the brochure indicated

Our Response

Thank you for your fantastic review!


We are delighted you thoroughly enjoyed all aspects of your tour and that it met your aspirations.


Your comments about Nick will be passed along to him - I'm sure he will grateful to hear you were happy with his assistance throughout.


We thank you for your recommendations, and can't wait to help you plan your next adventure!

IN PURSUIT OF PANDAS

Thu 06 Sep 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

The trip was everything and more than was advertised. From the advice given when booking and applying for the visa, to the wonderful attention and service given to everyone on the tour by Our guide Garry Guo. Nothing was too much trouble, his knowledge, humour and attention to detail made this an outstanding trip

Product :

Outstanding value , amazing holiday

Our Response

Thank you for your review!


We are delighted you thoroughly enjoyed your "In Pursuit of Pandas" tour, and all your questions were answered prior to your departure.


Your comments will be passed along to our office in China who will share them with him - I'm sure it will make his day!


We truly hope you have returned home with some incredible memories of the Ancient Region that will last for many years to come.

YOUR BOOKING EXPERIENCE

Wed 05 Sep 18
Our Service
Poor
Our Tour
Poor

Service rating :

The staff who I spoke to in the booking process have been very good and answered all my queries satisfactorily. However I found the invoice and confirmation letter quite confusing in its layout. The confirmation letter which I received by e-mail stated the incorrect number of days for our extended beach stay. All credit to Wendy Wu Tours when I phoned them to explain this (and the fact that my computer would not print at this time) they did correct the confirmation letter and sent me a hard copy by post which I received promptly.

The other thing is that, having booked the All-inclusive Classic Tour, I have not heard any details of the accommodation names where we will be staying on the tour although Wendy Wu do state that it will be the equivalent of 3-4* accommodation. It would be nice to know exactly where we are to stay so that we can see the Hotels etc. on the internet before we go.

Product :

If the booking invoice had been clearer and details correct in the first place (confirmation letter) and all the accommodation outlined in these documents then I would have rated it 5*

A CHINA EXPERIENCE

Wed 05 Sep 18
Our Service
Good
Our Tour
Good

Service rating :

The tour was interesting however too much time spent visiting "factories" where we then spent even more time in the factory shop to buy thei wares.

Product :

Purchase was easy withiut glitches

YOUR BOOKING EXPERIENCE

Fri 31 Aug 18
Our Service
Excellent
Our Tour
Good

We have travelled with Wendy Wu before, so are confident in their trip management. Booking again, including some requested additions, was very easy.

Our Response

Thank you for your positive review.


We are delighted to hear you have chosen to travel with us again, and hope you are looking forward to Indochina and Hong Kong next year!


If you do have any queries, please feel free to contact us!

YOUR BOOKING EXPERIENCE

Mon 27 Aug 18
Our Service
Excellent
Our Tour
Good

As only just booked 2 holidays with WW can only give feedback on service given to date.
Good telephone customer service, trip detailed paperwork extremely good. Very detailed explanatory Visa documentation.

Our Response

Thank you for your 5* review!


We are pleased to hear your booking experience was pleasant and all the documentation detailed and easy to understand, and we hope you are looking forward to your tours to China and India next year!


if you have any queries, please feel free to contact us.