At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Date
Rating
Customer Review

ESSENTIAL JAPAN (JEWELS OF JAPAN)

Mon 22 May 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Efficient and thoughtful service throughout. Nothing missed and nothing too much trouble.

Kazoo, the in country guide, was well organised and able to cope with a couple of travel adjustments necessitated by the huge crowds as it was Golden Week. He was humerous and attentive (but avoid his karaoke!!) and obviously had a great pride in his country.

The programme was hectic, but varied and covered a lot of the "Jewels". As a train enthusiast, the bullet train excursions were a highlight and the variety of restaurants and food varieties were a pleasure and gave a taste of the real Japan.

Recommended!!!!

Product :

Great value and experience.

GRAND TOUR OF SOUTH AFRICA (SOUTH AFRICAN TRAILS)

Mon 22 May 17
Our Service
Excellent
Our Tour
Good

Five star hotels - five star service - five star tour.

GRAND TOUR OF SOUTH AFRICA (SOUTH AFRICAN TRAILS)

Mon 22 May 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Great pace, hotels, guide and wonderful experiences.

Product :

Good value and excellent variety of experiences

YOUR BOOKING EXPERIENCE

Sun 21 May 17
Our Service
Bad
Our Tour
Good

Service rating :

Booking confirmation by email, same day or next day. Nothing received todate. Booking staff very helpful!

Product :

Reviews of tours are very good, see trip adviser

Our Response

Thank you for getting in touch. Please accept our apologies for any delay. Our system shows it was sent on the 8th of May, but I am re-sending your confirmation directly now. We're pleased that our staff were otherwise helpful, and hope you are looking forward to your upcoming holiday.

Kind regards,
Megan, Customer Care Executive

ESSENTIAL JAPAN (JEWELS OF JAPAN)

Sun 21 May 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

The tour in Japan was fantastic, everything was well organised and the sites are just amazing.
The service beforehand was ok, a bit frustrating at times to wait for Wendy Wu to find the cheapest flight!

Product :

The tour was fantastic, probably one of the best tours I have done so far (and I do travel a lot). All the activities, hotels , the full 100% cherry blossoms in Kyoto and Himeji castle, Fuji in the sun and in clouds, the charming Maiko, the variety of food, the group who made me laugh all the time, and the lovely Akiko, our guide were wonderful.

CHINA TRAILBLAZER

Fri 19 May 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

We had the most amazing tour guide with Jason who made the whole trip exceptional. He is such an asset to your company and couldn't do enough to make sure we were all happy and having a great time. His cultural and historical knowledge of China is outstanding and made our experiences all the better.
The trip was really well planned with all travel although tedious went really smoothly and there was a great balance of physical activity and rest days.
We would consider other Wendy Wu tours.

Product :

The all inclusive price including tips means there are no unexpected extra costs. The extras for shows that we did purchase were reasonable.
All the famous sights of China, e.g Great Wall, Terracotta Warriors, Giant Pandas, exceeded our expectations

MAJESTIC YANGTZE

Thu 18 May 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

My Mother and I had the most memorable experience of China thanks to Wendy Wu tours and our National Guide Sam Gao.
The itinary for the Majestic Yangtze Tour was quite busy, however every little detail was arranged with precision and the tour went like clockwork.
The selected hotels for the tour were nice and comfortable. The breakfasts were plentyful and staff very friendly.
The coach drivers were fantastic and drove extremely well, and all internal flights were comfortable.
The local guides were extremely friendly and informative, sometimes they rushed a little but were always keen to share information and show us the sites.
Our national guide Sam was great and really looked after our group. Sam ensured everyone was clear on arrangements for the days and took pride in sharing information about China and family life, he made the tour experience really interesting. He had a great sense of humour and was always on hand to answer questions and queries. He is a true credit to Wendy Wu tours!
I would most definitely recommend Wendy Wu tours to others, the organisation for the Majestic Yangtze tour was without fault, excellent service.

Product :

The Majestic Yangtze Tour accomodated everything we wanted to see in China. There was a lot of walking involved, and early starts but it was worth getting up early to see all the sites.
A great tour route and lots of photo opportunities!

Our Response

Thanks ever so much for your feedback!

It's great to hear that you both had such a wonderful time, and we're very pleased Sam was able to compliment your experience. We'll be sure to pass your comments across, and hope to have the pleasure of welcoming you on board another Wendy Wu Tour again in the near future.

Kind regards,

Megan Hogben
Customer Care Executive

YOUR BOOKING EXPERIENCE

Thu 18 May 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

They answered all my queries with patience and speedily.

Product :

They explained all options of travel with times and prices

MAJESTIC YANGTZE

Wed 17 May 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Well organised tour with a great National Guide in Catherine who looked after us really well. The trip ticked all the boxes with visits to the Great Wall, Teracotta Warriors, The Panda Sanctury in Chendu and so much more.

Will definitely be booking future holidays with Wendy Wu

Product :

A well run and well organised tour that gave us a real feel for the country

Our Response

Thanks for your lovely feedback - we look forward to welcoming you on-board another tour in the near future!

CHINA:THE BIG ONE

Tue 16 May 17
Our Service
Good
Our Tour
Good

Service rating :

The national guide Wendy was very good, but some of the local guides were poor.

Product :

Overall a well put together itinerary and value for money

Our Response

Thanks for your feedback!

YOUR BOOKING EXPERIENCE

Tue 16 May 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Very friendly and helpful telephone advisor

Product :

Friendly and helpful telephone advisor

YOUR BOOKING EXPERIENCE

Mon 15 May 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Very friendly manner when I phoned and they managed to sort my query out

Product :

Everything fitted in dates and why we wanted to see

SICHUAN EXPLORER

Mon 15 May 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Could not fault the service

Product :

excellent life enhancing experience

Our Response

Thanks for your lovely comments, we're glad you had a great time!

A CHINA EXPERIENCE

Mon 15 May 17
Our Service
Good
Our Tour
Good

Service rating :

Our Guide for the tour Was Garry Guo and he really looked after us and was always smiling and helpful; keeping us entertained. The hotels were all first class and very comfortable.
The content of trips was very good and well organised. We did not have to worry about anything. Even the internal flights we had were very well organised.
The only thing I will say, is it would have been nice to have had a choice of food more English. I enjoy Chinese food, but would have liked a change, perhaps some chips and omelette or fish. This did not spoil my holiday because everything else was perfect, but this small thing would have made it Excellent.

Product :

Very well organised and always well looked after. Hotels were excellent. Trips on tour were good and plenty of comfort stops.
Our Guide Gary Guo really helped to make our holiday, he was always happy and smiling and extremely helpful to everyone.

SICHUAN EXPLORER

Sun 14 May 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Had a fantastic holiday with Wendy Wu. This was our third tour with Wendy Wu and our second time to China so we were looking for something different. We did all the main cities last time so wanted to see more of China so we went on the Sichuan Explorer. This tour focused on one province in China and included a lot of beautiful nature which is what attracted us to the tour. Our tour guide was Chuck who was very knowledgeable and a professional guide at all times. The highlight of the tour was the Nine Villages Valley. I thought the photos I had seen were fake but the water really is that blue and beautiful. So glad we had two full days to explore the park. The huge disappointment was that we didn't get to Huanglong Pools which was the main reason we booked this tour. We had snow which we had not expected and had not packed enough warm clothes for the weather we experienced. Not sure if that was normal or freak weather. The road was so icy and dangerous we were unable to cross the mountain to reach Huanglong Pools. The hotels were much nicer than I have expected. we spent a lot of time in the country so wasn't expecting too much but all the rooms were very pleasant and were mostly in great locations close to the main centre. I would highly recommend this tour to anyone but pack more warm clothes than we did if travelling in April

Product :

All in all the holiday was amazing

Our Response

Thanks for taking the time to pass on your feedback. We're sorry that the weather meant you were unable to go to the Huanglong Pools - as you note, it is unusual during this time of year for snow! Despite this, we're pleased to hear that you otherwise had such an enjoyable time.

Experience

  • UK's leading Asia Specialist
  • Over 19 years of experience
  • Friendly, knowledgeable regional specialists
  • Experienced English speaking tour guides

Peace of Mind

  • Everything's included in the price
  • Award-winning service
  • Carefully planned itineraries
  • Fully ABTA and ATOL protected

Don't just take our word for it

  • 4.7 out of 5 Customer Product Satisfaction
  • 4.7 out of 5 Customer Service Satisfaction
  • Gold Award Feefo Accreditation
  • feefo reviews

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