At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Date
Rating
Customer Review

YOUR BOOKING EXPERIENCE

Wed 22 Mar 17
Our Service
Excellent
Our Tour
Good

Any queries were answered promptly clearly and politely. The tour I booked offered more than any others I looked at

YOUR BOOKING EXPERIENCE

Wed 22 Mar 17
Our Service
Good
Our Tour
Good

Service rating :

Very helpful and patient. Did not try too hard to push us to confirm by a particular date.

Product :

Good. Enabled several calls to the same operator before finalising booking.

YOUR BOOKING EXPERIENCE

Mon 20 Mar 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

We were well looked after from the start of the booking process to the end.

Product :

We got the holiday we wanted plus an extension on the dates we wanted.
Plus extras such as transfers all sorted out.

GOLDEN TRIANGLE

Sun 19 Mar 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Our rep was extremely helpful & knowledgeable. It was a well put together trip & the meals & meal venues excellent. It was quite a hectic trip and the time in Jaipur was exceptionally busy & maybe an extra day would have been good!

Product :

Great trip although busy especially in Jaipur where an extra day would have been good

VIETNAM AT A GLANCE

Sun 19 Mar 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Absolutely brilliant! Fantastic excursions, wonderful guides, meals were superb, hotels overall were good, a few niggles with the Laos ones, but still enjoyed. Would recommend this trip to anyone. From first booking with Liz, everything was taken care of. Special thanks to Liz Cathcart who was a real joy to speak to. she answered our endless questions and made sure everything was booked as we wanted it, particularly in Laos. If it's possible to thank her and Phong, our guide in Vietnam, along with Pet, our guide in Laos, I would really appreciate it.

Product :

Excellent. Everything was as expected and then more!

Our Response

Thanks ever so much for taking the time to let us know how your holiday went. It's great to hear that Liz and Pet were so helpful, so we've passed your comments over to them both - they really appreciate it. 


We hope your trip was everything you'd hoped for and more, and that you've come away with some fantastic memories!

Kind regards,

Megan
Customer Care Executive

VIETNAM PANORAMA

Sun 19 Mar 17
Our Service
Good
Our Tour
Good

Service rating :

Excellent itinerary and a very good national guide plus experienced drivers.

Product :

A lot to see of interest but, a little longer would have been nice at some venues e.g. Hoi An

VIETNAM ESCAPE

Sat 18 Mar 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent service from start to finish.

Product :

Wide ranging tour suitable for all ages. Gave an excellent insight into Vietnamese life and countryside. Organisation seamless throughout. Quality of hotels outstanding, eating in local restaurants was a bonus giving a real sense of local dishes. All helped by the services of NGO DUC DUNG (Robin),a superb national guide, and the excellent local drivers.

GRAND TOUR OF INDOCHINA

Fri 17 Mar 17
Our Service
Poor
Our Tour
Poor

Service rating :

This was no way near the experience we had when we visited China 5/6 years ago. The guides were very good, but we felt that some of the organisation, especially when we took internal flights was sadly lacking the slick organisation in China.
Whilst we did enjoy the experience, we were a little disappointed.

Product :

See previous comments on the experience

Our Response

Thank you for providing your feedback on your tour.

We were sorry to hear that you felt the organisation didn't live up to your expectations, and have passed your comments onto our local operator to help improve on future departures. It's great to hear that you enjoyed the experience overall, and we'll be sure to inform the guides of your compliments too.


We hope you've come away with some wonderful memories of this fantastic destination, and to have the pleasure of welcoming you on-board another Wendy Wu Tour in future.

Kind regards,

Megan
Customer Care Executive

YOUR BOOKING EXPERIENCE

Fri 17 Mar 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Efficient, courteous & helpful

Product :

Very helpful and knowledgeable

GRAND TOUR OF INDOCHINA

Fri 17 Mar 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

great touring package the hotels were all a good standard. the guides were excellent the tour ran like clockwork I would recommend this tour to anyone looking to discover Indochina in one visit

Product :

It was good value for Money and the Business class upgrade made all the difference.

Our Response

We're pleased to hear that you had a good holiday with us, and will be sure to pass your comments onto the guides. It's also great to hear that you enjoyed the extra comfort you received from the business class seats we were able to book you on, and we hope you've taken away some wonderful memories of this amazing part of the world.

Thanks for taking the time to let us know how your tour went, and we hope to have the pleasure of welcoming you on-board another Wendy Wu tour again in future!

Kind regards,

Megan
Customer Care Executive

YOUR BOOKING EXPERIENCE

Fri 17 Mar 17
Our Service
Excellent
Our Tour
Good

Prompt response. listened to requests. Fast turn around with paperwork.

GRAND TOUR OF INDOCHINA

Fri 17 Mar 17
Our Service
Excellent
Our Tour
Good

An amazing holiday which covered all we had hoped and was excellent value for money. Very helpful staff when booking etc and throughout. Fantastic tour guides who gave in depth details of the history, culture and politics of Indochina. I thoroughly enjoyed the holiday and would highly recommend it to anyone. All meals - which were really good - were included.

YOUR BOOKING EXPERIENCE

Thu 16 Mar 17
Our Service
Poor
Our Tour
Excellent

Service rating :

Great help over flight options. However, keep getting duplicate emails. I was also expecting there to be information about climate, what to take, electricity, foreign currency to take etc.

Product :

Great help with flight options.

Our Response

Thank you for your feedback.

We're sorry for any inconvenience caused by the emails, this was due to a human error which we will ensure to prevent in future.

Closer to your departure date when we send your final documents, we will enclose a fact sheet which will have you everything you need to know about such as weather, recommended clothing, currency, electricity,  and anything else you may require.

Should you have any further queries, please don't hesitate to get back in touch.

Kind regards,

Megan
Customer Care Executive

YOUR BOOKING EXPERIENCE

Thu 16 Mar 17
Our Service
Excellent
Our Tour
Good

Decided to book our China trip on 28 Feb to qualify for £299 return flight up grade in the late afternoon. Emma was extremely helpful explaining everything I needed to know, in time to take advantage of the offer, although must have been very busy, at no time did I feel rushed or hurried.

YOUR BOOKING EXPERIENCE

Tue 14 Mar 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Very good service and straight forward. It was very nice to ask questions and get answers from people who have been to China.

Product :

All good and nice to have something special to look forward to.

Experience

  • UK's leading Asia Specialist
  • Over 19 years of experience
  • Friendly, knowledgeable regional specialists
  • Experienced English speaking tour guides

Piece of Mind

  • Everything's included in the price
  • Award-winning service
  • Carefully planned itineraries
  • Fully ABTA and ATOL protected

Don't just take our word for it

  • 4.7 out of 5 Customer Product Satisfaction
  • 4.7 out of 5 Customer Service Satisfaction
  • Gold Award Feefo Accreditation
  • feefo reviews

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