20 Years of Wendy Wu Tours

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Date
Rating
Customer Review

CHINA DELIGHTS

Fri 28 Dec 18
Our Service
Good
Our Tour
Excellent

Service rating :

Well done for the sights and sounds but not so for “optional” tours taking place during the days’s group activities, such as in Shanghai gong up to the viewing platform of the skyscraper , or the MagLev train. Those opting out were left to twiddle their thumbs pending the return of those opting in. Other gripes were about theatre shows where a minimum number had to agree to go or none at all.

Product :

Ticked all the right boxes

YOUR BOOKING EXPERIENCE

Thu 27 Dec 18
Our Service
Good
Our Tour
Good

Would certainly recommend them if anyone is planning a China trip. Their representative was friendly and helpful in planning our tailor-made itinerary.

INSPIRING INDIA

Thu 27 Dec 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

The trip was up to the usual high standard we have experienced before on Wendy Wu tours. We had an excellent guide who gave interesting insights at various points on the trip. It was a busy trip, as we have come to expect, and tiring at times with some long coach journeys between the main cities of interest. Always happy to recommend Wendy Wu as a travel company.

Product :

All hotels were different and excellent, with one exception at the end of the trip in Delhi, which was a good hotel let down by their service.
All restaurants were good. Wendy Wu holidays tend to be at the top end of the expense scale but always deliver.

GOLDEN TRIANGLE

Sun 23 Dec 18
Our Service
Good
Our Tour
Good

Service rating :

Polite and friendly team

Product :

Good itinerary.
Problems with British airways not providing our premium seats--- not happy with that!!

GRAND TOUR OF CHINA

Sat 22 Dec 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

From the moment we booked the tour the staff helped us throughout the process, completed our visa application, kept us fully informed right up to when we received the final travel documents. Everything was efficiently handled and problem free.

Product :

The tour met our expectations fully. We saw all we had expected to see, and more. The hotels were of a high standard and very comfortable. The excursions were exceptional, enhanced by the knowledgeable local guides, without exception.
Whilst the schedule, at times, was demanding, it was made all the easier by our fantastic and extremely knowledgeable tour group leader, George, whose tireless efforts and leadership were constant throughout the trip. He solved any problem encountered and truly created a sense of 'family' amongst the group. Excellent!

I would certainly recommend Wendy Wu and would definitely use the company again.

ENTICING INDIA

Fri 21 Dec 18
Our Service
Good
Our Tour
Good

Service rating :

tour guide was fantastic.
all inclusive for all meals was very important to us especially in India.
good pace of tour, we saw a lot but we were not overwhelmed.

Product :

some hotels had quite poor service especially in supplying the breakfast.
one hotel was in a terrible condition and we had to move to another.
a couple of our hotel rooms were poor.

INSPIRING INDIA

Fri 21 Dec 18
Our Service
Good
Our Tour
Good

information, organisation,hotels;guide all fantastic. Party of 26 not to keen on, Internal flights occasionaly would have given a little more relaxing time as this tour was very demanding.Would definatly recommend with internal flights

GRAND TOUR OF INDOCHINA

Thu 20 Dec 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

The tour from start to finish was excellently structured and organised. The tour guides on each leg of the tour were exceptional. Their knowledge and their caring of their ‘family’ made the whole tour a great experience. Nothing was too much trouble

Product :

Overall everything was excellent. I would add that the Le Duy Hotel in Saigon was not the best. Whilst clean and tidy, the facilities were very basic. No room for everyone to congregate, no real bar area.
The Mercury Vientiane was a tired looking hotel with regards to the rooms and we had cockroaches.
In Laos we visited the Ban Na Ouane village which none of our group enjoyed. The children being used to sell goods to the tourists in that way was awful. A better visit would have been to the Heritage House in Luang Prabang which we did ourselves. Very good

CHINA DELIGHTS

Thu 20 Dec 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

The entire experience from pre booking to coming home was excellent. The pre-sales and pre trip office communication was excellent. The tour itself was amazing and our guide David Zhao was outstanding and nothing was too much trouble. The places on the itinerary were stunning and I felt I had enough time to experience them all. Looking forward to booking my next tour with Wendy Wu

Product :

stunning tour, great itinerary, awesome guide

CHILE: TOP TO TOE

Thu 20 Dec 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

My apologies for not replying sooner

What a fantastic tour, brilliant, if like us, you like geology. Cyna our guide was excellent in the Atacama. Puerto Varas was a contrast – wet, but Christian our guide rearranged things admirably, though the weather spoilt one day. Puerto Natales was another contrast, still raining but with Hurricane force winds. Again our guide Eduardo(Ed) rearranged the schedule and we saw some fantastic scenery.
So, a marvellous trip.

However there were some problems: one couple in our party lost a suitcase on the way out, this had an n effect on the trip as a whole.
Our time in Santiago was all right, though why we had to stay a night in Valparaiso I know not. One day to visit it would have been sufficient to see what we saw, although it would have been a very long day.
The Atacama stay was split between hotels. We and 6 others went to the Cumbres, which was a fine hotel, but dangerous. We were given a room probably 400 yards away along a very rough path which tore the bottom out my suitcase. We complained, and they moved us a room near the reception. The suitcase was replaced thanks to the kind offices of Senor Victor Huerta (Genente Hotel). He did insist the hotel was rustic but thee paths are very rough and inadequately lit- potential for a broken ankle there. Otherwise a nice hotel. We also spent one night in Calama, for some reason though Cyna said it would avoid us getting up very early

Puerto Varas was nice but my wife’s credit card would not be accepted by the machine when paying the bar bill, we thought nothing of it and paid with cash. She only used the card 3 times and only at the hotels where we were staying. A few days later after we had got home it was discovered that the card had been copied. This has been resolved BUT we wonder how it was done. Did someone at the Varas hotel have a copier in the machine, which was why it wouldn’t accept it? Another member of the party also had payment refused. It is safer to use cash though that is risky.

Our trip to Puerto Natales was interrupted by the late arrival at the airport of our guide Ed, so the sightseeing at the end of that first day did not happen. A mix up with your agents there?
As said before Ed rearranged things due to poor weather. He did promise that we would dip our hands in the Straits of Magellan, (I would have liked to paddle) but this did not happen.

Our return to Santiago was marred by the chaos at the airport, Latam need to sort themselves out
The flight to Santiago, however, was highlighted by the Captain of the aircraft banking as we flew over the Torres del Paine.
The two with the missing suitcase had problems again, Latam problems, which held up our return to the hotel. We needed to get back to book our seats for the return home. All was well though, and we made it.
As usual these trips are rushed, a rest day in the middle would have been appreciated.
Perhaps my comments my help in improving the trip for others

Jim and Marion Large

Product :

My apologies for not replying sooner

What a fantastic tour, brilliant, if like us, you like geology. Cyna our guide was excellent in the Atacama. Puerto Varas was a contrast – wet, but Christian our guide rearranged things admirably, though the weather spoilt one day. Puerto Natales was another contrast, still raining but with Hurricane force winds. Again our guide Eduardo(Ed) rearranged the schedule and we saw some fantastic scenery.
So, a marvellous trip.

However there were some problems: one couple in our party lost a suitcase on the way out, this had an n effect on the trip as a whole.
Our time in Santiago was all right, though why we had to stay a night in Valparaiso I know not. One day to visit it would have been sufficient to see what we saw, although it would have been a very long day.
The Atacama stay was split between hotels. We and 6 others went to the Cumbres, which was a fine hotel, but dangerous. We were given a room probably 400 yards away along a very rough path which tore the bottom out my suitcase. We complained, and they moved us a room near the reception. The suitcase was replaced thanks to the kind offices of Senor Victor Huerta (Genente Hotel). He did insist the hotel was rustic but thee paths are very rough and inadequately lit- potential for a broken ankle there. Otherwise a nice hotel. We also spent one night in Calama, for some reason though Cyna said it would avoid us getting up very early

Puerto Varas was nice but my wife’s credit card would not be accepted by the machine when paying the bar bill, we thought nothing of it and paid with cash. She only used the card 3 times and only at the hotels where we were staying. A few days later after we had got home it was discovered that the card had been copied. This has been resolved BUT we wonder how it was done. Did someone at the Varas hotel have a copier in the machine, which was why it wouldn’t accept it? Another member of the party also had payment refused. It is safer to use cash though that is risky.

Our trip to Puerto Natales was interrupted by the late arrival at the airport of our guide Ed, so the sightseeing at the end of that first day did not happen. A mix up with your agents there?
As said before Ed rearranged things due to poor weather. He did promise that we would dip our hands in the Straits of Magellan, (I would have liked to paddle) but this did not happen.

Our return to Santiago was marred by the chaos at the airport, Latam need to sort themselves out
The flight to Santiago, however, was highlighted by the Captain of the aircraft banking as we flew over the Torres del Paine.
The two with the missing suitcase had problems again, Latam problems, which held up our return to the hotel. We needed to get back to book our seats for the return home. All was well though, and we made it.
As usual these trips are rushed, a rest day in the middle would have been appreciated.
Perhaps my comments my help in improving the trip for others

Jim and Marion Large

DISCOVER JAPAN

Wed 19 Dec 18
Our Service
Good
Our Tour
Poor

Service rating :

tour efficient,punctual,organised

Product :

some areas were poorly dealt with- 1.advice to not do tour of matsumoto castle re queue,in fact time delay not accurate.
Party too large.
2.No fall back position if a party got lost ie mobile link
3.no information on what we were eating,or in what order.Many foods unrecognisable.
4.credit card access widely available

GRAND TOUR OF INDOCHINA

Mon 17 Dec 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent organisation during the tour ensured we had a marvellous time.
The itinerary was very good, interesting and well paced.
The guides we had in each country were excellent.

Product :

I have already done that in the previous section!

MAJESTIC YANGTZE

Mon 17 Dec 18
Our Service
Good
Our Tour
Good

Service rating :

Their main guide was very good, however the local guides were not upto scratch. It is a shame that the local guide in Beijing was the worst because he hardly told us anything about the places we visited. Especially considering that Beijing has more historical monuments to see than Shanghai, Chengdu or even Xian.

Product :

The cruise was good and the places we visited were very interesting. The local guides were good.

VIETNAM PANORAMA

Mon 17 Dec 18
Our Service
Good
Our Tour
Excellent

Service rating :

Great holiday although my early email exchanges on operational subjects (about on-line check-in with Cathay Pacific, currency and Visas) were all rather confusing.

Product :

Great holiday in Vietnam. Well planned itinerary with lots of variety and a perfect pace. Excellent main guide with well organised handovers for holiday extension which started / ended with overnight train. Good hotels too. Only let-down was food which was too repetitive, too much deep-fried and too bland. However, everything else was great and still deserving of 5 stars. I have already recommended Wendy Wu to friends and will continue to do so.

LAOS & CAMBODIA UNVEILED

Sun 16 Dec 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

An excellent varied itinerary, great tour guides eager to pass on their knowledge and love of their countries, excellent accommodation, food and transport. I really can find no faults to mention at all.

Product :

Superb holiday. Excellent value for money.