This page has been designed to answer any questions you may have about our tours.
When will I get my final documents / tickets?
Your Final Travel Documents are usually sent to you 2-3 weeks prior to your departure. Your travel pack will include your tour itinerary, hotel details, flight e-tickets and a travel guide. If you have booked with a travel agent, your tickets will be dispatched to your travel agent unless we have been otherwise informed.
Am I able to change my booking / tour date / flights?
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, we will endeavour to make these changes, but it may not always be possible. Any changes to confirmed bookings need to be sent to us in writing to firstname.lastname@example.org. Please refer to our booking conditions on our website for further information and fees.
I want to cancel my holiday, what do I do?
Should you have to cancel your holiday, we require authorisation to cancel your booking in writing. If you have booked directly with us, please email email@example.com. If you have booked through a travel agent, please contact them directly.
Can you book optional excursions before we go to China, Southeast Asia, India, etc?
Optional excursions are only bookable and payable locally.
How can I make payments?
Payments can be made by Bank Transfer, cheque, credit or debit card. We accept Visa and MasterCard.
Cheques should be made payable to Wendy Wu Tours.
Bank Transfer details are: Account Name: Wendy Wu Tours Ltd, Bank: HSBC Sort Code: 40-24-33 Account No: 01685325.
We will do our best to fulfil special requests. However, these cannot be guaranteed.
What terminal does my flight depart from?
Please refer to your departure airports website.
When can I pre-book my seats?
Most airlines have a limited number of seats available for advance seating. How to reserve your flight seats varies from airline to airline and some airlines do make a charge to reserve specific seat numbers in advance of your departure date and payment is to be made directly to the airline. Usually seats are only pre-bookable once tickets are issued (usually 6 weeks prior to departure), and in some case seat are only able to be booked once on-line check-in opens. Wendy Wu Tours do not generally pre-book seats for our customers.
What is the luggage allowance on my international flights?
Please refer to the relevant airlines website for the most up-to-date information on baggage allowances and security checks.
What is the luggage allowance on internal flights whilst on tour?
For domestic flights within:
- China and Southeast Asia: Checked-in baggage 20kgs, hand baggage 5kgs
- India: Checked-in baggage 15kgs, hand baggage 5kgs
- Japan: Checked-in baggage 20kgs, hand baggage 7kgs
- South Africa: Checked-in baggage 20kgs, hand baggage 7kgs
- South America: Checked-in baggage 23kgs, hand baggage 5kgs
Will I need to collect my luggage if I have a connecting flight?
If all your International flights are on one ticket, then you will not have to collect your luggage. For example; if you are flying from Heathrow to Beijing via Hong Kong with Cathay Pacific, your luggage will be checked all the way through to Beijing.
What do I do if I miss my connecting flight – due to delays?
It is the airlines responsibility to put you on the next available flight and look after you should there be any delays. On your final tour itinerary, there will be information on who to contact (Wendy Wu Tours and our partners) in case of any delays.
Will someone be waiting for me at the airport?
A Wendy Wu Tours representative will meet you in the arrivals hall at your destination.
Are there hair dryers / tea & coffee facilities in the hotel rooms?
We cannot guarantee that hairdryers or tea and coffee making facilities will be available in all hotels / on boats, so we recommend that you take your own.
Is there Wi-Fi in the hotels?
We cannot guarantee that all hotels we use will have Wi-Fi. When you receive your Final Travel Documents, you will be able to check the hotels on-line to see if they feature Wi-Fi.
Will I know which hotels I will be staying in before I go?
The hotel list for your tour will be in your Final Travel Documents. However, these may still be subject to last minute alterations.
When is the welcome meeting?
The welcome meeting is usually held once everyone on your tour has arrived. This could be in the evening on your day of arrival, or the following morning.
What is the dress code on your tours?
The dress code while on tour is very relaxed; however please note that clothing covering the arms and legs may be more appropriate when visiting religious buildings. We suggest smart casual attire for the evenings.
Will I be travelling with passengers from other countries?
Our passengers generally enjoy the mixture of British, Australian and American clients on tour. Occasionally we are joined by English-speaking passengers from other countries.
Do you allow children on your tours?
We allow children 12 years and over on our group tours. We recommend that families with children of any age take advantage of our private or tailormade tours. This will give you more flexibility while on tour.
What is the average age on your group tours?
We have a very wide age range of people travelling on our tours. The average age is between 40-65, but younger and older passengers travel with us too!
Do I have to be super-fit to complete a Wendy Wu tours itinerary?
Our "classic" tours are accessible to most people with an average level of fitness and normal ability. A higher level of fitness and stamina is required for our selected tours as they can be physically more demanding. These tours visit remote areas; sometimes in high altitude and facilities may be rather basic. All of our tours involve walking and the climbing of steps. Please refer to your tour dossier for more information.
What will we eat on tour?
You will sample a range of local cuisine with the occasional western meals. All meals (excluding drinks) are included in our fully inclusive Group Tours. Breakfast is a combination of local and western food, usually served buffet style. Lunches and dinners consist of traditional local cuisine, with a wide range of dishes to choose from. Meals on our group tours usually start with dinner on the normal day of arrival and finish with breakfast on the normal day of departure. Our Private Tours include several free evenings, offering flexibility for those who wish to explore the local restaurants.
What will the weather be like?
Please refer to the relevant travel guide.
Where can I find information on what to pack?
Please refer to the relevant travel guide.
What type of adaptor do I need to take?
Please refer to the relevant travel guide.
What is the maximum number of people on a group tour?
- Classic Tours: The maximum number of people is 28.
- Immerse Yourself & Exclusive Tours: The maximum number of people is 18.
- Simply Tours: The maximum number of people is 40.
As a single traveller, will I be given the option to share?
On group tours we offer the option to share with a tour member of the same gender. If you are willing to share, you will not pay a single supplement. You will be required to share on overnight rail journeys and cruises; however, this may not necessarily be with a Wendy Wu Tours passenger. You will be introduced to your share partner on arrival. Willing to share option is subject to availability and excludes; any group tour to Japan, our Exclusive Collection, Mekong River and Irrawaddy river cruises. Please contact our reservations team on 0808 2503 731.
What vaccinations do you recommend?
There are no compulsory vaccination requirements for entry into any of the countries we feature. We recommend you see your doctor for the latest health advice at least 6 weeks prior to your holiday. Recommendations can be found in our Travel Health section.
Can I take my prescribed medication?
Yes. We would also recommend that you take copy of your prescription. We always reccommend that you visit the FCO advice for the relevant country that you are travelling too. https://www.gov.uk/foreign-travel-advice
Do you cater for people with dietary requirements / restricted diets?
We try to cater for most dietary requirements, but please bear in mind that the countries you will be visiting will not always understand your requirements. Your National Escort / local guide will be on hand to assist and will have been advised in advance of your arrival. Please let us know of any dietary requirements at the time of booking.
Is it better to take sterling, $USD or local currency?
For Southeast Asia and South America, we recommend you take $USD which are easily exchangeable.
China, India, Japan & Rest of the World we recommend you take £Sterling which are easily exchangeable.
It is advisable that you get some local currency before leaving the UK, just in case you are unable to exchange on the day of arrival.
How does the tipping system work on your tour?
Tipping is expected in Southeast Asia. However this can often lead to awkwardness in knowing when it is appropriate to tip and how much, as well as ensuring you have a suitable amount of change available at the time. For your convenience, and based on many years of experience, Wendy Wu Tours operates a kitty system on our Group Tours so your National Escort will look after this aspect of your trip for you. It also ensures that the amounts paid are reasonable for you but still fair for the local people. The amount is stated on each Group Tour page (and will be advised again in your final documents).
Any additional tipping on any of our tours is welcomed at your discretion. Please feel free to tip restaurant staff, porters, or river guides if they performed a special service for you. For tours with fewer than 10 passengers, tipping will be slightly higher than stated on the group tour pages.
On Private Tours and Extensions, we will advise recommended amounts. The specific amounts for tipping contributions will be outlined in your final documentation.
How much money should I take with me?
On an average 2 week tour, we would recommend approx. £300-£400 per person spending money depending on your needs.
How can I pay for my tour tipping and option excursions?
Tipping for our China group tours is to be paid Chinese Yuan. Tipping Southeast Asia and India tours in USD$. Confirmed amounts will be shown in your Final Travel Documents. On private tours, tipping is discretionary, however, we will advise approximate amounts and currency. Optional excursions are to be paid in local currency.
What is the difference between and Escorted Group Tour and Tailormade Tour?
A Tailormade tour is designed for your specific requirements, is flexible and you will travel independently. A Group tour is a set tour travelling within a Group of people.
What is the difference between a Private tour and Tailormade?
A private tour is a set itinerary based on our Group Tours and is a fixed itinerary, Where as Tailormade can be designed for your specific requirements.
What meals are included?
Breakfast is included every day. Lunch is normally included with a Full days of touring. Event Dinners can be included, please refer to your bespoke itinerary. However we can include all meals on request.
What standard of hotels do you use?
You can choose the grade of hotels you are comfortable with, 4 star, Boutique and 5 star hotels.
We have also included links to our travel guides which contain useful information:
- China Travel Guide
- Southeast Asia Travel Guide
- India and Sri Lanka Travel Guide
- Japan Travel Guide
- Latin America Travel Guide