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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

All Reviews
Product Reviews
Service Reviews
 
Rating
Customer Review

Around Cambodia

Thursday 30 Nov 2023
Overview Rating:
Our Service: Good
The booking experience was ok - some confusion about confirming the booking and with the Visa processing. The estimate of how much spending money you'll need is meaningless - it doesn't breakdown what it would be for and depends on how much of a buyer of local produce you are likely to be

Around Cambodia

Sunday 25 Jun 2023
Overview Rating:
Our Service: Excellent
Third time I’ve booked with them, very helpful and friendly service as always, the lady I spoke too ( sorry I forgot your name 😂) was able to sort out everything for me.

Around Cambodia

Thursday 10 Nov 2022
Overview Rating:
Our Service: Excellent
Alexia was very patient, helpful and courteous. As I would expect from this company

Around Cambodia

Wednesday 31 Aug 2022
Overview Rating:
Our Service: Good
I was dealt with very efficiently and was able to book my tour. I do feel however that the agent could have been a little friendlier.

Around Cambodia

Sunday 19 Jun 2022
Overview Rating:
Our Service: Excellent
My husband and I enquired about the tour's in Cambodia. One of them stood out for both of us. We went through everything and we decided to go ahead and book. The process was simple. Everything was done within a few minutes. Can't wait to go to Cambodia.
Thank you for all your help.

Around Cambodia

Wednesday 26 Feb 2020
Overview Rating:
Our Service: Excellent
Effective booking service.

AROUND CAMBODIA

Monday 05 Nov 2018
Overview Rating:
Our Service: Excellent
Our Tour: Good

Service rating :

Tour guide was amazing. Very knowledgeable and couldn't do enough to help.

Product :

Good itinerary although some long drives on poor roads to see very little. Sihanoukville is a building site and lots of noise by the hotel so not the relaxing beautiful beach day expected although I appreciate Wendy wu have no control over this

Our Response

Thank you for your 5* review!
We are delighted that you had an amazing guide throughout your tour who was knowledgeable and made sure nothing was too much trouble! We hope you also enjoyed the tour and have made some wonderful memories. We hope you will book again with us in the future.

AROUND CAMBODIA

Monday 05 Nov 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

The tour was very well organised, the hotels were excellent and the food was very good.
We had an amazing tour guide, Vuttha, who had a fantastic knowledge of the country and made sure that we were able to enjoy every aspect of the tour. He was supported by a brilliant driver who transported us to all parts of the country in a very safe manner.
The tour provided a great balance of the major tourist sites together with the chance to see local people running their businesses and glimpsing how they lived.
We we joined by a brilliant group of 13 other travellers who were great company and added massively to the enjoyment of the tour.

Product :

Great value and exerience

AROUND CAMBODIA

Monday 06 Aug 2018
Overview Rating:
Our Service: Excellent
Fantastic trip from start to finish, was very nervous as a single traveller, but I need worry

Sok Bout our guide was fantastic asked about allergy’s all I said was I didn’t eat fish or seafood and everyday he let the restaurants know I don’t eat it

I was underweather one day and he was so caring understanding for a tour manager

My only concern was the food a few of us had bloated stomachs from all the food, would of been nice to have a choice of starter and main, hard going with soup as well.

Brill tour won’t be doing Rabbit Island during rainy season, I pass on that, will do during dry season one day

Hoping next year of booking China, Vietnam or Indonesia

Our Response

Thank you for your fantastic review about your trip to Cambodia.


We are pleased to hear that you felt looked after by Sok and he was able to ensure your dietary requirements were met throughout. We are sorry to hear you were unwell but hope you are now fully recovered.


We truly hope you have come away with some incredible memories of this wonderful country that will last a lifetime.


When you are ready for your next adventure, do let us know. We shall be happy to assist.

AROUND CAMBODIA

Monday 06 Aug 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Excellent tour. Our guide was caring and well organised. He took care of everything. Will definitely use Wendy Wu again.

Product :

Excellent. Well organised from start to finish. Highly recommend it.

Our Response

Thank you for your lovely review!


We are delighted to hear that you enjoyed your tour around Cambodia and you found your guide to be helpful and organized.


When your ready for your next adventure, do let us know and we will be thrilled to assist you.

AROUND CAMBODIA

Saturday 25 Nov 2017
Overview Rating:
Our Service: Excellent
We enjoyed a variety of excursions at a relaxed pace and were given the opportunity to explore further in our free time.

The tour guide was most agreeable.

AROUND CAMBODIA

Sunday 19 Nov 2017
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

I enjoyed the Around Cambodia tour and this was invariable due to our excellent tour guide (Bunvath Tes), His knowledge, enthusiasm and compassion really made this a memorable first visit to Cambodia.

I found the service pre-tour from Wendy Wu a bit lacklustre though. For example being booked on a flight to Hong Kong, 6 hours ahead then fly back to Phnom Pehn 5 hours ahead a bit of a pain (why not offer flights to Singapore or Bangkok)? Would have paid extra for business class but this didn’t seem to be an option and was not offered.

Product :

As indicated above, our tour guide made this trip a memorable first visit

AROUND CAMBODIA

Sunday 12 Nov 2017
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Our local tour guide was fantastic, so knowledgeable and welcoming, full of enthusiasm and humour too for our whole group, nothing was too much trouble at any time. The Cambodia tour covered everything we wanted and more, our guide showed us the old and new side to this amazing country. We recommend Wendu Wu from this experience everytime.

Product :

Wendu Wu were very helpful from the beginning enquiry through to our holiday start. Our experience was made even better with our wonderful tour guide.

AROUND CAMBODIA

Tuesday 11 Apr 2017
Overview Rating:
Our Service: Good
verry good in all departments,Gide was exelent.Hotels verry good

AROUND CAMBODIA

Monday 10 Apr 2017
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Good service, knowledgeable and helpful staff. We had a problem with the time it took to have our passports returned with the visas. We were told we had to post them to WW, but after several weeks we contacted the office to be told that this was not the case and they were returned within 24 hours.

Product :

Very good hotels and excellent guide,but rather too much information. All meals were included and were excellent. Tour was advertised as comfortable but although we are used to travelling in the far east we found it exhausting. Up before 6 am most mornings and very little free time. Temperatures and humidity were very high and the majority of the group suffered stomach problems some of which lasted several days.

Our Response

Thanks for taking the time to provide your feedback.
We're sorry to hear that you experienced some delays, and felt the tour pace was quite intense for you. We do our best to indicate the pace in the tour dossier, which is available on the website, but realise it does not always suit everyone. We hope that despite this and some of the stomach problems, you had a lovely holiday, and were able to take away some great memories of this amazing destination.

Kind regards,

Megan
Customer Care Executive

Reviews

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Why Choose Wendy Wu Tours?

More than 25 years expertise offering extraordinary tours

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  • UK's leading Asia specialist
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Outstanding guides & Authentic experiences
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  • Visa service included (except "Essential" tours)
Price Promise & Flexible Booking, ABTA & ATOL Protection
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  • Gold Award Feefo Accreditation
  • feefo reviews
UK's leading Asia specialist
Winner of Best Specialist Tour Operator 14 years