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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Glories of China

Monday 22 Apr 2024
Overview Rating:
Our Tour: Excellent
For those that are considering the "Glories of China" offering from Wendy Wu, but remain doubtful if a multi-centre guided tour, in the best hotels with inclusive meals is a bit too expensive. May I tell you, I thought the same thing before I booked. But I am so glad I went for it. The Tour was jam packed with things to see and do. 2x internal flights, a 4 1/2 hour river cruise. Bullet train and Mag-Lev train journeys. Going to the top a skyscraper in Shanghai and viewing the city lights at night from a river boat. What an amazing spectacle. You will experience the hustle and bustle of cities and the more sedate pace of rural life. You can catch a show or two, or three. And if you're worried about the food, the cuisine was second to none, with a few local delicacies thrown in. There was always plenty to go around. Then there are the tourist landmarks, The Great Wall, Forbidden City, Summer Palace, Yu Gardens, Xian city walls, The Terracotta army, Guilin Pagodas, and more. I came away wowed. And wanting to do it all again. Amazing!!

GLORIES OF CHINA

Friday 14 Jun 2019
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Easy online booking with any queries quickly answered. Visa process very efficient and final paperwork and documents arrived in plenty of time.

Product :

It was never going to be a relaxing holiday and a few of the day's involving internal travel were pretty full on but China is a big place and it has to be done. The organisation was superb from the time we were met by our national guide Eileen at Shanghai to the time she (tearfully) waved us goodbye at Beijing the tour ran like clockwork. All hotels were good by any standard and any room problems were quickly resolved. Free bottles of water were provided in every hotel. Some locations were better than others with the hotels in Guilin and Yangshuo particularly well placed for an evening stroll and see local life. Our local guides were good although they did tend to give a heavy sell on the "optional" tours on offer. The selling at the factories we visited tended to be a bit full on but then again I did manage to get a bargain at the jade factory. Don't be afraid to haggle hard and maybe you will be offered a "secret" price. We were a group of 25 with 7 different nationalities who bonded well and made the trip enjoyable.

Our Response


Thank you for your review.

We are pleased to hear all your questions were answered quickly, and your visa process was make easy and efficient for you.

We hope you have returned home with some wonderful memories of the sights you saw that will remain with you for many years to come.

GLORIES OF CHINA

Sunday 02 Jun 2019
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

The tour guides were all excellent, especially our national guide Hoffman who looked after all of us and for whom nothing was too much trouble. He was a credit to Wendy Woo.

Product :

Excellent tour itinerary that was flexible enough to be changed to suit bad weather. Great value for money and we managed to tick off all of our China bucket list

Our Response


Thank you for your 5* review.

We are delighted to hear you enjoyed your tour and were able to tick off some items on your bucket list.

Your kind words about Hoffman will be shared with our China office who will pass them along to him! I'm sure it will make his day!

We would be honored to welcome you onboard another Wendy Wu Tour in the future - whether you decide to return to China or explore any of the other amazing destinations we offer.

GLORIES OF CHINA

Tuesday 23 Apr 2019
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

First class back up and service from the London office. The China visa experience went very smoothly.All travel guides gave excellent help and information, nothing was too much trouble.

Product :

A trip of a lifetime. The itinerary suited us perfectly.

GLORIES OF CHINA

Monday 25 Mar 2019
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

I would be glad to recommend wendy wu to anybody and everybody. It was so easy and we were looked after every step of the way.Addison our tour guide was brilliant and was happy to help with everything and anything no Matter what time of the day or night. His information was invaluable and insight was remarkable getting us to places before the crowds and choosing the best places to eat and stay. I will always consider him as a friend. E

Product :

The way we were looked after.

GLORIES OF CHINA

Friday 14 Dec 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Fantastic experience from start to finish,
A lot to fit into a tight schedule and all completed without a hitch.

National Guide Sam and the three local guides were great and nothing was too much trouble.

Product :

Fabulous tour albeit very busy,
From collection at the airport to final goodbye everything went smoothly and Wendy Wu staff were exemplary.

Tour itself was great and the places visited were amazing, this was our first tour so was unsure what to expect, but we loved the group check in at airports/hotels etc and the express entrance to the attractions etc. The group we were part of was very good and as they say we quickly became "Sam's family".
All the hotels were very good and you couldn't complain about the standard of them, only gripe would be the hotels in Shanghai and Beijing were a bit out of the city centre. That said they were first class hotels and the metro system was so easy and soooo cheap.
We loved every bit of the trip and still found time for some solo sightseeing. 10/10 in my opinion

GLORIES OF CHINA

Friday 14 Dec 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Absolutely loved the Glories of China tour and it was worth every penny. Our guide, Sophie Jin, was so good she made the whole tour run perfectly and the sights we experienced were amazing.

Product :

Amazing! Everything ran smoothly thanks to our tour guide, Sophie Jin. The sights we experienced where fantastic and overall we thought the tour was worth every penny.

GLORIES OF CHINA

Saturday 24 Nov 2018
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Glories of China very good tour with knowledgeable guides.Would have enjoyed more variety in the food but other than that all good, the whole group of people got on which surely helps the tour go well

Product :

Most enjoyable two weeks seeing China and experiencing some of China’s best attractions

Our Response

Thank you for your review!
We are delighted that you enjoyed your Glories of China tour and that your guides were knowledgeable and that they ensured the tour ran smoothly and seamlessly. We appreciate your comments with regards to food and will take that on board going forward with the tours. We hope you made some wonderful memories on your trip and hope you book again with us soon.

GLORIES OF CHINA

Tuesday 20 Nov 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

This was a very well organised tour with a good balance of different experiences. Our local guide Betty was exceptional and a very good ambassador for the company. All local guides were very good and the whole tour ran very smoothly and was very enjoyable.

Product :

Well organised, very good balance of activities and good value for money.

Our Response

Thank you for your 5* review!
We are delighted to see that you had an excellent tour and that you thought it was well organised and included a good amount of different experiences. It's also great to hear that your guide Betty was exceptional in knowledge, helpfulness and that all the guides made the tour even more enjoyable. We are sure that you have made some wonderful memories on your trip and hope you will book again with us in the near future!

GLORIES OF CHINA

Friday 09 Nov 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

I would certainly recommend Wendy Wu. Very professional service. Fully supported throughout the tour by national guide and local guides. Nothing was too much trouble. The tour was excellent.

Product :

This tour covered all the major sites and was long enough for what is a very intensive experience.

Our Response

Thank you for your 5* review!
We are thrilled that you would recommend our company and that you enjoyed our professional service. It's great that you felt supported throughout the tour by the guides and that overall you had an excellent time!
In this case we hope that you will think of us when booking another tour in the future.

GLORIES OF CHINA

Sunday 04 Nov 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Went with Wendy Wu Tours on a Glories of China tour. They provided an excellent service from beginning to end. This was our first holiday in the Far East which seemed somewhat daunting at first, but with this company you always felt comfortable and safe. The national tour guide, Mark, was excellent. Nothing was too much for him and he was always there when you needed him. I would have no problem recommending Wendy Wu to anyone thinking of visiting China.

Product :

First class, good value, great service.

Our Response

Thank you for your 5* review!
We are delighted that you enjoyed your first holiday to China! We are pleased that Mark, your guide, was excellent and nothing was too much trouble for him. Its brilliant to hear that you also felt very safe and comfortable during your trip! We are thrilled that you would recommend our services to anyone booking China, and hope that you will also think of us when booking your next trip!

GLORIES OF CHINA

Sunday 04 Nov 2018
Overview Rating:
Our Service: Good
Our Tour: Excellent

Service rating :

The tour was very well organised to from start to finish.
The only problem that let the Wendy Wu down was been forgotten about at airport for 3hours in HONG Kong.

Product :

They go that extra mile to make you going to be happy though out the tour.
I can’t praise them enough. A1

Our Response

Thank you for your review regarding your recent tour to China.


We are sorry to hear of the delay upon your arrival at Hong Kong, but we understand our Customer Care Team have been in direct contact with you to investigate this further.

GLORIES OF CHINA

Wednesday 24 Oct 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

We had an excellent holiday and experience from Wendy wu tours. We went on the Glories of China and were part of the Hoffman family ! this is what our rep called us. he was so nice as were all of the local guides. They did everything they could to make your holiday pleasant. Its quite full on and you do not get much down time of your own to do souvenir shopping , but you get to do so many things that you just would not do if travelling on your own. The food in some restaurants was too western in the respect of serving us potato happy faces and tinned sweetcorn, but we did let Hoffman know.

Product :

We had an excellent holiday and experience from Wendy wu tours. We went on the Glories of China and were part of the Hoffman family ! this is what our rep called us. he was so nice as were all of the local guides. They did everything they could to make your holiday pleasant. Its quite full on and you do not get much down time of your own to do souvenir shopping , but you get to do so many things that you just would not do if travelling on your own. The food in some restaurants was too western in the respect of serving us potato happy faces and tinned sweetcorn, but we did let Hoffman know.

GLORIES OF CHINA

Saturday 20 Oct 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Kept me updated at all times

Product :

A wonderful trip!!, visited all the sites on my wish list and more.......... I highly recommend Hoffman our guide for the whole trip very knowledgeable and funny too. only down side would be...... ,felt we were eating all the time (evening meals too early at times)

GLORIES OF CHINA

Saturday 13 Oct 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Excellent & varied itinerary. Delivered to us with no hitchesat all.

Product :

Guides, city tours, shows, coach & food excellent.
They tell you to bring comfortable shoes. Do so, especially for the Great Wall & the fascinating three hour walk in Tiananmen Square & the Forbidden City.
The offices in London & Shanghai very helpful in getting us out of Hong Kong before the typhoon arrived, so that we were able to join the tour on time.