At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.
You can also read more reviews about Wendy Wu Tours on TripAdvisor.
This was no way near the experience we had when we visited China 5/6 years ago. The guides were very good, but we felt that some of the organisation, especially when we took internal flights was sadly lacking the slick organisation in China.
Whilst we did enjoy the experience, we were a little disappointed.
See previous comments on the experience
Thank you for providing your feedback on your tour.
We were sorry to hear that you felt the organisation didn't live up to your expectations, and have passed your comments onto our local operator to help improve on future departures. It's great to hear that you enjoyed the experience overall, and we'll be sure to inform the guides of your compliments too.
We hope you've come away with some wonderful memories of this fantastic destination, and to have the pleasure of welcoming you on-board another Wendy Wu Tour in future.
Customer Care Executive
great touring package the hotels were all a good standard. the guides were excellent the tour ran like clockwork I would recommend this tour to anyone looking to discover Indochina in one visit
It was good value for Money and the Business class upgrade made all the difference.
We're pleased to hear that you had a good holiday with us, and will be sure to pass your comments onto the guides. It's also great to hear that you enjoyed the extra comfort you received from the business class seats we were able to book you on, and we hope you've taken away some wonderful memories of this amazing part of the world.
Thanks for taking the time to let us know how your tour went, and we hope to have the pleasure of welcoming you on-board another Wendy Wu tour again in future!
Customer Care Executive
An amazing holiday which covered all we had hoped and was excellent value for money. Very helpful staff when booking etc and throughout. Fantastic tour guides who gave in depth details of the history, culture and politics of Indochina. I thoroughly enjoyed the holiday and would highly recommend it to anyone. All meals - which were really good - were included.
We were very impressed with Wendy Wu on our recent Grand Tour of Indo China. Group size of 16 was perfect. The tour was extensive and offered a great deal of interest and variety. Everything except drinks was included and the restaurants that we were taken to for lunch and dinner were consistently good. The process for checking the group into hotels was very slick we were just handed our roomm keys and didn't have to check in individually. We had a separate guide for each country and they were all very friendly , helpful and knowledgeable. You need plenty of stamina to do this tour but based on our experience I would definitely recommend it
See above for detail. Very comprehensive and great value for money
Thank you for your lovely feedback, we're glad to hear you had a great time!
All country guides were v good. Vietnam guide was good although his English was not perfect and some of the Australian group members were very demanding and upset with him for some obscure reasons. The Laos guide spoke good English but was detached from the group in some way . He did well but had the easiest job to fulfill. The Cambodian guide was a very attentive and caring person who tried to do his best at all times . We believe most future groups would be positive about him. He was repetitive but I think most group member needed that whether they grasped that or not!
Excellent tour round the three countries but some hotels were average and the hotel in Vang Vienne was poor.
The guides were good and the organisation was first class.
On some days the activities felt more like filling a space but generally we had a good spectrum of activities.
I liked my recent tour.
I think the train journey for 2 nights was one night to long and one more night on the ship
Helpful advice from the off throughout the lead up to the holiday itself. No stone was left unturned in all the pre-holiday literature.
Good helpful tour guides in all three countries who went the extra mile to ensure our comfort & safety.
Welcome back from your tour and thank you for your kind comments. We hope that you had a fantastic time and will remember the trip for years to come.
Great value, efficient booking, everything went like clockwork, we were very well looked after the whole time.
Packed full of interesting sights, excellent English speaking guides, pace great, hotels great, transportation great, good food (too much actually). I would thoroughly recommend it to anyone.
Thank you! And welcome home, from your Grand Tour of Indochina which we trust you have enjoyed thoroughly.
We are delighted to hear that you have enjoyed your time taking in the sights and rich culture that this tour and part of the world has on offer.
Thank you for your great comments and we really look forward to welcoming you and anyone you reccomend on board with us again in the not too distant future.
Heavy schedule but good
Very interesting food and hotels good. Could have had some day breaks on a long holiday
All national guides were very competent and caring for the group. Their knowledge of their country was very informative. We felt very safe in their care and we would mention particularly Tuan, our Vietnamese guide and Pom, our Laos guide who were excellent.
A thoroughly memorable time. Only wish there had been no hotel meals (there were 3) as they did not live up to the standards set by the restaurants. Hotels are for sleeping in not eating in. Our last meal in Cambodia was a lunch consisting of chicken, chips and peas - sorry can get that at home, not good. Otherwise absolutely excellent.
Thank you for your constructive feedback. We are very pleased that you enjoyed your trip to Southeast Asia and will pass on your positive comments about our national guides in Vietnam and Laos.
Jasmin, Wendy Wu Tours
Having booked through Wendy Wu previously we were a little disappointed with the overall efficiency of the service this time. Flight times outgoing were good but felt the arrangements coming back left too much time in airports. The knowledge and experience of the individual tour guides varied and overall the service from them we felt was poor. The timings of our excursions could have been planned better, in particular at Ankhor Watt. One excursion to Beng Mealea which took a lot of travelling to and from with no suitable stop for a meal was in our opinion was a complete waste of our time and effort.
Little help or advise was available for individuals who did not want to follow the itinerary on particular days, to enable them to sauce an alternatives.
The standard of coaches provided was particularly poor in comparison to other companies.
The food was generally below standard for a tour of this price, with one day having only packet soup and noodles for lunch!, and another day the only vegetarian option being a banana and bread....finally not the best of farewell dinners.
Standard of hotels again below parr though there were some exceptions.
We enjoyed the different countries and acknowledge that there was a great deal to take in. But for the reasons above we feel that we were not enabled to make the most of what was on offer, and it fell below our expectation in regards to the overall standards.
Thank you for taking the time to post your feedback and we are sorry to hear of your disappointment with some aspects of your Wendy Wu tour this time around. I will look into the issues you have raised and contact you directly.
Lorraine, Customer Services
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