Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Jewels of Japan

Wednesday 10 Apr 2024

Overview Rating:

Our Service: Good

Lady on the phone was lovely, listened to my requests and adjusted flights etc to suit me better. just one error in that flights for my 3 day add on we're not included. however after pointing this out the error was immediately amended.

Jewels of Japan

Saturday 06 Apr 2024

Overview Rating:

Our Service: Excellent

Calling and speaking to an advisor was easy. I was given all the information I needed to help me make a decision about booking a holiday. When I rang back a week later I was able to speak the same advisor and he made my booking. Thank you, I look forward to a good holiday.

Jewels of Japan

Saturday 06 Apr 2024

Overview Rating:

Our Service: Excellent

Helpful and knowledgable staff

Jewels of Japan

Friday 05 Apr 2024

Overview Rating:

Our Service: Excellent

Very polite and helpful service on telephone.

Jewels of Japan

Wednesday 13 Mar 2024

Overview Rating:

Our Service: Excellent

Well informed, friendly. Answered questions fully, useful suggestions, gave me confidence that I had chosen the right company for my holiday.

Our Response

We're thrilled to hear that you found our team well-informed, friendly, and helpful during your booking experience! Providing thorough answers to your questions, offering useful suggestions, and instilling confidence in your choice of travel company are all priorities for us. Your satisfaction and peace of mind are paramount, and we're glad we could deliver on that. Thank you for choosing us for your holiday. Jimmy, Wendy Wu Tours

Jewels of Japan

Tuesday 16 Jan 2024

Overview Rating:

Our Service: Excellent

Travel advisor talked me through my options and highlighted the half price offer on single room for my option of dates in 2025.

Our Response

That's great to hear! Thanks for your review. Jimmy

Jewels of Japan

Wednesday 13 Dec 2023

Overview Rating:

Our Service: Excellent

My first experience with WendyWu has been excellent. The phone was answered promptly, Steve was able to answer all my queries and when I needed time to think he gave me a reference number so on my follow-up call I was redirected to him. The booking process was easy and confirmation of my booking was sent almost immediately. I am looking forward to my trip next year and have confidence that it will meet my expectations. If I have any queries in the meantime I am sure that I will receive the same service.

Jewels of Japan

Thursday 19 Oct 2023

Overview Rating:

Our Service: Excellent

Very helpful, professional service. Checked availability and options quickly. Kind and reassuring.

Jewels of Japan

Thursday 21 Sep 2023

Overview Rating:

Our Service: Excellent

Excellent manner on the [hone calls. polite and very friendly. Good rapport built quickly. All questions answered.

Our Response

Thank you for your very kind words. We're delighted to hear you had an excellent experience with our reservation's team. We always strive to be polite, friendly, and helpful, and we're glad to hear that you felt a good rapport was quickly built and all your questions were answered. If you ever need assistance in the future, don't hesitate to contact us. Jimmy, Wendy Wu Tours.

Jewels of Japan

Thursday 21 Sep 2023

Overview Rating:

Our Service: Excellent

Great service, efficient, and a friendly.

Our Response

We're thrilled to hear that you had a great experience with our service! Efficiency and friendliness are two qualities we highly value. Thank you for your kind feedback! Jimmy, Wendy Wu Tours

Jewels of Japan

Monday 31 Jul 2023

Overview Rating:

Our Service: Excellent

Dealt with my booking quickly and efficiently.

Our Response

Thanks so much, Alexia will be delighted to read your feedback about her service. Thanks for sharing. Jimmy.

Jewels of Japan

Saturday 29 Jul 2023

Overview Rating:

Our Service: Excellent

Steve the representative I spoke to was very helpful. He gave me all the information I needed and tried to find me the cheapest airfare option.

Our Response

Thanks Sarah, Steve will be delighted to read this. Many thanks for sharing. Jimmy

Jewels of Japan

Wednesday 31 May 2023

Overview Rating:

Our Service: Excellent

So far so good. Really friendly and helpful staff when booking. Really looking forward to the trip I have booked

Jewels of Japan

Wednesday 31 May 2023

Overview Rating:

Our Service: Excellent

Answered all questions and noted all our requirements efficiently

Jewels of Japan

Tuesday 16 May 2023

Overview Rating:

Our Service: Excellent

A very friendly and efficient advisor answered all my questions patiently. I was impressed enough to make an immediate booking and full details were sent to me immediately.