Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Kerala and the Southern Highlights

Wednesday 01 May 2024

Overview Rating:

Our Service: Excellent

Informative and helpful
I am given detailed answers to all my questions and suggestions to help making the right decisions on flights.

Kerala and the Southern Highlights

Friday 05 Jan 2024

Overview Rating:

Our Service: Excellent

We were helped with our booking by Hanna Simmons, she was kind, patient and efficient. She is a credit to your business

Kerala and the Southern Highlights

Wednesday 23 Aug 2023

Overview Rating:

Our Service: Good

Good presentation, sorted our next trip

Our Response

Thanks for the feedback, James. Much appreciated. Jimmy.

Kerala and the Southern Highlights

Saturday 14 Jan 2023

Overview Rating:

Our Service: Excellent

Excellent customer service and everything in regards to queries you are always looked after from start to finish.

Kerala and the Southern Highlights

Saturday 14 Jan 2023

Overview Rating:

Our Service: Excellent

5 star service

Kerala and the Southern Highlights

Tuesday 04 Oct 2022

Overview Rating:

Our Service: Excellent

Steve was very helpful when I enquired about the flights.

Very professional & efficient service which I have always received when booking with Wendy Wu.

Kerala and the Southern Highlights

Monday 13 Jan 2020

Overview Rating:

Our Service: Excellent

Slick operation. Travelled with Wendy Wu before

Kerala and the Southern Highlights

Friday 20 Dec 2019

Overview Rating:

Our Service: Excellent

Listened to and accommodated my special requirements. Truly excellent customer service.

KERALA AND THE SOUTHERN HIGHLIGHTS

Friday 01 Apr 2016

Overview Rating:

Our Service: Good

Our Tour: average

Service rating :

guide , driver , good at there job

Product :

we have been on 3 other holidays with you-but this is the one that didn't come up to our expectations
first week too many temples-you get that you cannot take any more information in
we went to two parks , where we were supposed to see animals
we saw 1 deer , 1 monkey .
I do realise that animals are not performers , but those two trips were a waste of time - we had been to Kenya into parks there and saw numerous animals
this trip also consisted of 2 tea plantation visits -why?
the one with the musemn was the one to do

Our Response

Thank you for your taking the time to post your feedback following your tour to India.

We were very disappointed to hear your tour did not meet all of your expectations and regret you were not able to see more animals during your visit. this is the first time we have had this bought to our attention and would love if you are able to provide us with more feedback.

Various Plantations have procedures and facilities that differ in interest from passenger to passenger but, we understand you felt this was not a good use of your time.

We will welcome your additional comments as we rely on your feedback to continuously improve our tours and request you send them to our customer relations department on Customer@wendywutours.co.uk

We look forward to receiving your comments.

Kind regards,
Junior

KERALA AND THE SOUTHERN HIGHLIGHTS

Friday 04 Dec 2015

Overview Rating:

Our Service: Good

Our Tour: Good

Service rating :

At times the tour was very frantic but overall well managed.

Product :

Too many sites in the period given I understand that the tour is shorter but the itinerary is the same...

KERALA AND THE SOUTHERN HIGHLIGHTS

Sunday 15 Mar 2015

Overview Rating:

Our Service: Good

Our Tour: Excellent

Service rating :

Service at most hotels was poor. They appear to be 3/4 star in appearance but food in the restaurants was often cool or cold, it was hard work to attract a waiter to get a drink, staff on check out were prepared to keep a client waiting 15 minutes to check minibar etc. This is a management problem as staff were generally willing

Product :

Thoroughly enjoyed the trip. Bus could have been better on long leg Bangalore to Cochin. Ramesh the national guide was incredible as he did all the guiding (no local guides). Why did three of our hotels not serve alcohol?Although most western tourists do not need it we are on holiday and would like to have the choice to have a drink with our evening meal. There were alternatives available in the places concerned. Notwithstanding this, still a wonderful trip.

Our Response

Thank you for providing your feedback, which is valuable for us to ensure continuous improvement of our tours. We are glad to hear you enjoyed your trip but acknowlwdge your tour had some points for improvement. Rest assured that your comments have been passed over to our office in india and our ground agents will ensure improvement.

in relation to alcohol not being available at 3 of your hotels in Munnar,cochin and Kumarkom, all of these hotels have no alcohol policies in effect. alcohol will be available in the local area outside the Hotel.

we are happy to hear your otherwise enjoyed your tour and we hope to welcome you on tour with us in the not too distant future.

Kind regards,
Junior, Wendy Wu Tours

KERALA AND THE SOUTHERN HIGHLIGHTS

Tuesday 10 Mar 2015

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

We were looked after well from start to finish.

Product :

Everything and more that we hoped for.
We have just booked another tour with Wendy Wu!

Our Response

Thank you for your wonderful feedback and we're thrilled that you were well looked after by our partners in India. We are very much looking forward to welcoming you on your next Wendy Wu tour!

Kind regards,
Lorraine, Wendy Wu Tours