Reviews | Wendy Wu Tours

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Laos and Cambodia Unveiled

Tuesday 24 Mar 2020

Overview Rating:

Our Tour: Poor

The holiday went well and was very enjoyable until the last couple of days went it all went pearshaped. I accept that these are exceptional times but Wendy Wu gave the impression that they weren't interested at all. Our guide had to contact his office in Vietnam who had to contact the office in Australia. They in turn had to contact head office in the UK. It meant that by the time any decision was forthcoming the situation had changed and the advice was out of date. One fellow traveller had his flight cancelled by Viet Nam airlines and WW told him to contact the airline. He had to make his own arrangements as did the Australian contingent. It was the first and last time I will book with Wendy Wu.

Laos and Cambodia Unveiled

Thursday 02 Jan 2020

Overview Rating:

Our Service: Excellent

My third trip with Wendy Wu.
The time given and knowledge about the tours on offer is made very personal to each enquiry ensuring that each booking is well within what each holiday maker is expecting and often far more.
There is no feel of pressure put upon the enquirer to confirm a booking which makes one feel comfortable with their decisions when made.

Laos and Cambodia Unveiled

Wednesday 27 Nov 2019

Overview Rating:

Our Tour: Excellent

Where to start? Good itinerary, will paced and organised. Our guides were excellent. Good value for money when I compare with your competitors.

Our Response

Thank you for your 5* review!We are pleased to hear you enjoyed your Laos and Cambodia Tour and hope you have returned home with many fond memories that will remain with you for many years to come!We would be honored to welcome you on board another Wendy Wu Tour in the future.Kind regards,Wendy Wu Tours

Laos and Cambodia Unveiled

Wednesday 27 Nov 2019

Overview Rating:

Our Tour: Excellent

Plenty of variety,good guides,good transport,excellent accommodation

Our Response

Many thanks for your 5* review!

We are thrilled that you had a great time on our Laos and Cambodia Unveiled tour.

We would be honored to welcome you on board another Wendy Wu Tour in the future.

Kind regards,
Wendy Wu Tours