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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Scenic South Korea

Sunday 25 Aug 2024
Overview Rating:
Our Service: Excellent
Really helpful - she was able to add on the extra day that I wanted at the start of the trip very easily, thank you.

Our Response


Thank you for your feedback! We're glad we could easily accommodate the extra day at the start of your trip.
Do let us know if we can be of any further assistance.
Kind regards,
Jimmy, Wendy Wu Tours

Scenic South Korea

Friday 14 Jun 2024
Overview Rating:
Our Service: Excellent
Julia could not have been more patient or helpful. She listened carefully to all my queries and I never felt hurried or pushed into making a decision I had not had time to consider carefully. It was a real pleasure to be able to discuss our potential trip with her and not surprisingly next morning I clinched the booking.
The overall cost , including some extras was within budget.
Now I can’t wait to go!!

Scenic South Korea

Friday 07 Jun 2024
Overview Rating:
Our Tour: Good
A couple of the hotels were a little disappointing, the Ecograd was dirty , poor beds and we were given room slippers that had been used before, the Kensington Stars was not a 5 star as it was a little tired, other than that I notified Wendy Wu about having an allergy to Chilli and also the tour guide when we arrived, but ended up hardly eating anything as she did'nt seem to be able to grasp my meaning , even though she found separate restaurants for someone who was vegetarian, good thing came of it though, I did'nt put any weight on! Other than that no complaints.
Lovely country, clean ,nice scenery and lovely people.

Scenic South Korea

Sunday 28 Apr 2024
Overview Rating:
Our Tour: average
Our tour guide, Sky Kim, was very unprofessional, not very knowledgeable, had very poor time management and could not effectively manage a large group. As a result we learnt very little about South Korea.
- she was often the last to arrive in the morning.
- she told stories about her love life that were irrelevant and inappropriate e.g. wanting an ex boyfriend to donate his sperm to her.
- she used the 'f-word' a lot.
- she told a story about her period and a sanitary pad.

She couldn't manage a large group.
- she lost two people on day 1 so wasted a lot of time looking for them which meant we missed our dinner reservation and had to go somewhere else.
- she couldn't count correctly. She told the coach driver to leave when one person was missing. Another member of the group had to tell her three times to stop and that we were missing a person.
We were late for the changing of the guard in Seoul. At 9.55am we told Sky we needed to get there but she wanted to take a group photo. She said we wouldn't see anything anyway. We had to run to get there and missed the beginning.
Her communication skills were very poor. She constantly changed timings and did not tell the whole group.
She would start talking before everyone was off the coach so we often did not know what was happening.
She was not clear about meeting times and meeting places.
She did not give us time to look around after she finished talking so we could only listen or look - not both.
She rushed around interesting temples and museums and then gave us free time where there was not much to do.
Also, some of the meals were very poor quality e.g. The Welcome Dinner was just a bowl of dumpling soup.
One evening we didn't get dinner as she said she had spent the budget on another meal.

The tour was definitely not the standard we would expect based on our previous trips with Wendy Wu. It was not good value for money and the very poor service from the guide meant at times it was not enjoyable.
Many people in the group were struggling as it was so disorganised which in turn caused friction.
Based on this holiday, we will not be booking another holiday with Wendy Wu and many people on the tour made the same comment.

Scenic South Korea

Tuesday 23 Apr 2024
Overview Rating:
Our Tour: Good
The tour itself was excellent but the hotels and the majority of the food was of the fast take away variety. For the price ,especially as food in S Korea is quite cheap, I expected , better quality meals.
I have recently returned from a Scenic New Zealand trip where both the food and accommodation was of a much higher standard
The Taiwan extension was good with an excellent hotel in SunMoon Lake
We used Wendy Wu for this holiday as there are few U.K. holiday companies who arrange tours to Korea/Taiwan . . Not sure if I'd travel with Wendy Wu if other tour operators such as Scenic covered the area
The guides in both Korea & Taiwan were excellent and relevant information and new when to keep quiet

Scenic South Korea

Saturday 13 Apr 2024
Overview Rating:
Our Service: Excellent
I was dealt with by Beau who was very friendly and comforting to this first time solo traveller. She gave me the courage to go ahead and book. Thanks Beau

Scenic South Korea

Thursday 07 Mar 2024
Overview Rating:
Our Service: Excellent
Great customer service from the start. Beau has been very helpful and clear with all our communication. Their website is also very easy to navigate.

Scenic South Korea

Monday 23 Oct 2023
Overview Rating:
Our Service: Excellent
We have travelled with Wendy Wu previously and from start to finish evryrthing was done very professionally., from start to finish.

Scenic South Korea

Wednesday 10 May 2023
Overview Rating:
Our Tour: Poor
It was not a holiday but a nightmare. The airport staff, airline, local guides no one was informed re my disability, dietary restrictions and I had so much difficulties. It was extremely disappointing. This is very unusual & unfortunate. I hope this honest feedback will help others. Thank you.

Scenic South Korea

Thursday 20 Apr 2023
Overview Rating:
Our Tour: Excellent
Everything about this trip was good - the accommodation, the food, the national guide and, above all, the very full and varied programme. I came back from Korea with a clear picture of the country and its culture.

Scenic South Korea

Thursday 20 Apr 2023
Overview Rating:
Our Tour: Excellent
A very enjoyable experience, although group was larger than expected. Food was varied and served well but I had trouble finding anything I liked, typical westerners stomach 😂. The rep was very good and helpful too

Scenic South Korea

Thursday 16 Mar 2023
Overview Rating:
Our Service: average
1. When I telephoned the recorded message said £500 off autumn tours but when I enquired Oh not on the one to South Korea.
2. When I made initial enquiries was told just 2 spaces left. Second call said 4 spaces-don't fob me off by saying some one has cancelled.
3. Initial enquiry - no mention of £90 excess to fly from Manchester which was added when I booked.
4 The rep spelt my name correctly but when I asked if he had it on the screen he said "No" yet when the confirmation was emailed my correct title was given yet I was not asked for it. So yet another white lie.

Not good customer service - customers are not stupid.
.

Our Response

That's so disappointing to read, Brenda. We'll be in touch with you about this shortly.

Scenic South Korea

Monday 20 Jan 2020
Overview Rating:
Our Service: Excellent
Efficient, friendly staff. We didn't want to fly from Heathrow, as advertised, but from Norwich which is near us. That was no problem at all and Steve, the group sales guy, organised that very quickly and gave us revised costs without any delay. Good service.

Scenic South Korea

Tuesday 14 Jan 2020
Overview Rating:
Our Service: average
I called to make a booking. The Customer Service advisor dealing with my inquiry was not available. The person I spoke to said she would ring me back. I ieft if quite a while but didn't get a call back so had to ring again. I made the booking and the confirmation was incorrect for add on requirements even though I had emailed dates and flight times. The updated confirmation although correct was unclear and I had to call Customer Service again. Overall I wasn't very impressed with the booking service.

Our Response

We are sorry to hear of your disappointment with your booking experience.

We understand our Customer Care team have spoken with you directly to explain your confirmation in more detail. However, we will be looking into making our invoices clearer in future.

Scenic South Korea

Thursday 14 Nov 2019
Overview Rating:
Our Service: Excellent
I have found them to be most helpful in advising and choosing a destination. Knowledgeable and courteous. I have travelled with Wendy Wu before and the experience was unparalleled.

Our Response

Hi Elizabeth,

Thank you for your great review,
We're delighted that you had a great booking experience, with the agent being helpful and knowledgeable.
It's also fantastic that you have travelled with us before! Thank you for thinking of us again, and we are sure you will have a brilliant time away.

Kind regards,
Wendy Wu team