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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Vietnam Explorer

Friday 06 Mar 2020
Overview Rating:
Our Tour: Good
Organisation and guide excellent. Itinerary good. Tours good, food great. Accommodation goes from excellent to just ok. Final hotel in Saigon left things to be desired. Eg run out of breakfast items at 830 and only an apology. Rooms dark though spacious. Bar facility very poor and this is in a major cosmopolitan city

Vietnam Explorer

Tuesday 01 Oct 2019
Overview Rating:
Our Service: Excellent
Adviser patient and very helpful. Good phone manner and very professional

VIETNAM EXPLORER

Thursday 06 Dec 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

We had the most amazing trip to Vietnam. Our guide Thi was great. Catered for our every need. So knowledgeable but also very humble.
It was my birthday and he arranged for me to have a cake as a surprise.

Product :

Good value.
Good balance if tour and free time to explore

Our Response

Thank you for your wonderful review!
It's brilliant to hear that you had an amazing trip to Vietnam and that your guide Thi catered for your every need! It's great to hear that you found him informative and helpful throughout your tour and it's fantastic to hear that he was also able to get a surprise cake to help celebrate your Birthday! We are delighted that you had a great trip and hope that you will book again with us soon.

VIETNAM EXPLORER

Thursday 08 Nov 2018
Overview Rating:
Our Service: Good
They were excellent - couldn't fault them from start to finish.

VIETNAM EXPLORER

Thursday 08 Nov 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Would definitely recommend, well organised and tour guide phong was excellent

Product :

Started in Hanoi and finished in Saigon all travel and tours were continually flowing

Our Response

Thank you for your great review!
We are thrilled that you thought your guide Phong excellent and that they ensured you had an organised tour! It's also fantastic to hear that you would recommend our company and we hope that we can help you with another tour booking in the future!

VIETNAM EXPLORER

Friday 11 May 2018
Overview Rating:
Our Service: Excellent
Organisation of our tour from start to end was brilliant