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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

All Reviews
Product Reviews
Service Reviews
 
Rating
Customer Review

YUNNAN & SICHUAN

Monday 06 May 2019
Overview Rating:
Our Service: Good
Our Tour: Excellent

Service rating :

Excellent attention to detail. With the exception of the visa process (new) everything went smoothly.

Product :

Everything went according to plan. The guides were particularly attentive and knowledgeable. They showed an interest in us so the communication wasn't all one way.

Our Response


Thank you for your review!

We are pleased to hear you enjoyed your tour overall, and you found your guides to be knowledgeable and attentive throughout.

We hope the memories of this unforgettable destination remain with you for many years to come!

YUNNAN ADVENTURE

Tuesday 05 Dec 2017
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Excellent itinerary with a varied itinerary. Both the national guide Jason and the local guides were all first class. Hotels and food very good as well as the weather. Everything ran like clockwork .

Product :

Very good value for money - virtually everything was included

YUNNAN & SICHUAN

Tuesday 07 Nov 2017
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

The tour was brilliant and so was the national tour guide. She bent over backwards to make the tour both interesting and enjoyable.

Product :

See the above response I have said it all

YUNNAN ADVENTURE

Monday 06 Nov 2017
Overview Rating:
Our Service: Good
Our Tour: Excellent

Service rating :

All the guides were good, hotels good, but all different. Only complaint we had to find our own meal on first night. It would have been good if we had all eaten together on that first night.

Product :

Good value for money, excellent experience.

YUNNAN ADVENTURE

Thursday 15 Jun 2017
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Not sure what I am being asked to review here? Presume it is the UK office. Simple to book, visa taken care of, Things arrived on time. Everything for the trip seemed to work.

Product :

A good tour, A part of China we have not been to before so very interesting. Though interesting spent too long in Shangri La, the walk / picnic was a waste of time. Could have done with more usable time in Cummin, (most of the free time from 4pm onwards so not useable). Would recommend people add a day or 2 more to the start or preferably the end of holiday there.
People that wanted a walking holiday would have been disappointed, and indeed for others the thought that there would be too much walking might have been a put off. Have to word brochure better. Altitude might be an issue for some but walking not.
If we had it to do again would not have chosen Hong Kong to be added to trip, been there too many times now it is boring.

Our Response

Thank you for your detailed feedback regarding the itinerary of your tour. We'll be sure to pass your comments to the relevant departments so as to help improve our services on future departures, and also ensure our wording is clear.

YUNNAN & SICHUAN

Monday 22 May 2017
Overview Rating:
Our Service: Excellent
Our Tour: Good

Service rating :

Wendy Wu were extremely helpful in accommodating our requests for alternative travel arrangements for my sons extended stay & the need for a quick turnaround with his visa . Whilst on tour everything was extremely well organised & our guides were very friendly , informative & helpful .

Product :

The shows were of a very high standard & complimented the tour very well .

Our Response

Thanks for your kind comments; it's great to hear that you enjoyed the tour and got the high standard of service we aim to provide. 

YUNNAN & SICHUAN

Sunday 05 Jun 2016
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Very good value for money.everything really was covered in the initial cast except theatre tickets which were optional

Product :

Our every need was catered for. The guides took good care of us although there was differing standards of English

YUNNAN ADVENTURE

Monday 14 Dec 2015
Overview Rating:
Our Service: Excellent
Our Tour: Good

Service rating :

tour manager KEN was excellent and a real asset to the company and clearly tried his best to look after everyone

Product :

Good generally but compared to other tours we have had felt it was expensive for the experience of hotels and questionable parts of the iteniary which at times didn't seem to add any value of experience

Our Response

Welcome home! Thank you for taking the time to send us your experiences following your recent trip.

We were very pleased to hear your comments relating to your guide Ken, who will be pleased you enjoyed your time with him in China.

Thank you for your additional comments regarding your itinerary and your constructive feedback relating to your itinerary.

If you have any additional comments or recommendations on how your itinerary could be improved, please feel free to contact us @ Customer@wendywutours.co.uk and we will be glad to hear any recommendations.

Kind regards,
Junior

YUNNAN ADVENTURE

Monday 30 Nov 2015
Overview Rating:
Our Service: Excellent
Our Tour: Good

Service rating :

Very interesting.
Well organised
Excellent guides

Product :

very little to do in the evenings especially in the more rural areas where there wasn't even anywhere to meet up for a get together or a drink

YUNNAN ADVENTURE

Friday 10 Apr 2015
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

National guide Wendy Liu was excellent-attentive, caring and informative with an infectious, bubbly personality. All our local guides were passionate about their home area and gave lots of interesting information.

Product :

A wonderful programme of places to visit. A tremendous cultural treat as well as great scenery. Fulfilled all our expectations and thoroughly recommended to anyone wishing to see cultural China at its best.

YUNNAN ADVENTURE

Thursday 09 Apr 2015
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

This was the best holiday we've ever had

Product :

Super programme, absolutely excellent National Guide (Wendy Lui)

YUNNAN ADVENTURE

Wednesday 17 Dec 2014
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Great National Guide.

Product :

Everything we have come to expect from Wendy Wu.

Our Response

Thank you so much for your review and your continuous support. We'd be honored to welcome you on-board another tour and hope to hear from you again in the not too distant future.

Kind regards,
Polina, Wendy Wu Tours

YUNNAN ADVENTURE

Monday 15 Dec 2014
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Mark, our guide was absolutely great. He was utterly professional, caring and attentive throughout the tour. English excellent.

Product :

Itinerary good. One local guide - Judy - not good - hardly saw her. Other local guides good. Food adequate. Overall feeling - excellent.

Our Response

Thank you for letting us know what a good time you had and for your kind words of appreciation about Mark. We truly value and take on board all comments received and we acknowledge your constructive feedback regarding one of your local guides, Judy.

Kind regards,
Polina, Wendy Wu Tours

YUNNAN ADVENTURE

Thursday 11 Dec 2014
Overview Rating:
Our Service: Excellent
Our Tour: Good

Service rating :

Guides were excellent as were the travelling arrangements. The hotels were very good considering the area we were travelling in.

Product :

some of the scenery was magnificent and the history of the ethnic communities was very interesting.

YUNNAN ADVENTURE

Sunday 07 Dec 2014
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Well organised at office including visa service

Product :

Great holiday, Tony our chinese guide was excellent, the quality of the food and accomodation was better than expected.
Great to have a kettle at every hotel, include this in your info.

Reviews

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Why Choose Wendy Wu Tours?

More than 25 years expertise offering extraordinary tours

Fully Inclusive Touring - All flights, transfers, hotels, meals, guides and visa
  • UK's leading Asia specialist
  • Over 25 years of customer satisfaction
  • Experts on touring to unique destinations
  • Outstanding tour guides
  • Offices in UK, Australia, New Zealand & China
Outstanding guides & Authentic experiences
  • Price Match Promise
  • Fully ABTA and ATOL protected
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  • Fully escorted tours
  • So much included in the price
  • Visa service included (except "Essential" tours)
Price Promise & Flexible Booking, ABTA & ATOL Protection
  • 5* Trip Advisor rating
  • Gold Award Feefo Accreditation
  • feefo reviews
UK's leading Asia specialist
Winner of Best Specialist Tour Operator 14 years