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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Kruger to Cape Explored

Friday 12 Jan 2024
Overview Rating:
Our Service: Excellent
Very interesting and well thought tours - the small group all inclusive tour to South Africa is particularly appealing. Very simple to book.

GRAND TOUR OF SOUTH AFRICA (SOUTH AFRICAN TRAILS)

Friday 15 Dec 2017
Overview Rating:
Our Service: average
Our Tour: average

Service rating :

Don't subcontract the leadership of the tours. The tour guide was not familiar with the details of the tour and did not seem to have even visited some of the places. He also totally lacked communication skills.

Quality of food and hotels was variable and the organisation and sequencing of some of the excursions was poorly thought out, resulting in unnecessary travelling.

Product :

See above. I have also made the same comments in the tour company's own customer feedback form.

GRAND TOUR OF SOUTH AFRICA (SOUTH AFRICAN TRAILS)

Thursday 09 Nov 2017
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

An excellent selection of the highlights of South Africa covering both political and wildlife experiences. The hotels were well selected and the quality was outstanding. Guides and drivers were well informed and exceptionally helpful.

Product :

Quite expensive, but, taking into account the quality of the Hotels and Food, well worth the cost

GRAND TOUR OF SOUTH AFRICA (SOUTH AFRICAN TRAILS)

Wednesday 08 Nov 2017
Overview Rating:
Our Service: Good
Our Tour: Excellent

Service rating :

Excellent tour with a very knowledgable and personable guide.
Booking via website was impossible as couldn't get discount for a second Wendy Wu tour, so had to phone.
Misleading e-mails regarding the need for tips to be paid to guide, which had to be sorted by phone when paying balance.

Product :

Great tour that covered all the key aspects of South Africa, with a great guide (Garth Johnson).
Only down side was great hotels but in areas outside of towns, which was understandable in some cases but not all, and didn't give you time to explore on your own. This also applied to the very short stops in many places en-route.

GRAND TOUR OF SOUTH AFRICA (SOUTH AFRICAN TRAILS)

Monday 22 May 2017
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Everywhere we were put up in excellent hotels. We were blessed with a brilliant, thoughtful tour guide, who made the whole experience wonderful. All our needs were taken care of. Fantastic, beautiful places, wonderful food. I am a vegetarian, our guide made sure every hotel and restaurant was informed special dietary needs, I had one of the best vegetarian meals on this tour.

Product :

We had a fabulous time, truly a dream come true!

GRAND TOUR OF SOUTH AFRICA (SOUTH AFRICAN TRAILS)

Monday 22 May 2017
Overview Rating:
Our Service: Excellent
Five star hotels - five star service - five star tour.

GRAND TOUR OF SOUTH AFRICA (SOUTH AFRICAN TRAILS)

Monday 22 May 2017
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Great pace, hotels, guide and wonderful experiences.

Product :

Good value and excellent variety of experiences

GRAND TOUR OF SOUTH AFRICA (SOUTH AFRICAN TRAILS)

Friday 30 Dec 2016
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

We thought this tour was an amazing experience. All the hotels were very good, three being excellent. There were 3 cooked meals a day, either buffet or choices and they were always plentiful and mostly good quality. The tour guides were very helpful and informative especially our guide from Johannesburg to Durban. The tours themselves were great and there was an interesting variety of trips. We were lucky enough to see the Big 5 and many more animals in the safari parks which for us was the highlight of the trip. Interacting with the animals in Tenikwa and the Elephant sanctuary was magic and wandering through the Birds of Eden gave us a better idea of the bird species that are around. the safari parks whi too.

Product :

Excellent, as this was the first tour that was to South Africa we did expect the odd hiccup and the only problem we incurred was there was no information when we arrived at our first hotel in Johannesburg and again after the flight to Port Elizabeth. It would have been good to just have something on a notice board or a letter to tell us when the meal in the evening was and when we were going to be picked up the following day. This was the only fault in the holiday the rest was excellent.

GRAND TOUR OF SOUTH AFRICA (SOUTH AFRICAN TRAILS)

Monday 12 Dec 2016
Overview Rating:
Our Service: Good
Our Tour: Good
Good tour overall but too much emphasis on getting to food venues. In fact for me just too much food Wd have preferred more sight seeing and less eating

Our Response

Thank you for your comments, we have taken your comments on board for future development. 

Kind Regards

Zoe
Customer Relations