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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

69972-PRE

Tuesday 14 Jan 2025
Overview Rating:
Our Service: Excellent
Wendy Wu were very good at understanding my enquiry for a South Korea holiday with a 4 day Hong Kong extension with business class seating.

Scenic South Korea

Sunday 24 Nov 2024
Overview Rating:
Our Tour: Excellent
Excellent from start to finish. Thoroughly well planned from centrally situated hotels to a packed itinerary full of interest. Our guide Ms. Michelle Kim was truly an experienced professional, safely and smoothly leading our group of disparate ages, personalities and nationalities.

69972

Wednesday 06 Nov 2024
Overview Rating:
Our Tour: Excellent
Alexia was very helpful and knowledgeable. I liked the fact I was informed every step of my booking to the last minute when my ticket and itinerary arrived. Everything about this holiday was great, The scenery was breathtaking. The food was excellent. There was something different to visit and marvel. The Tour Guide was friendly and easy to get on with. I will definitely book with Wendy Tours again. I fell in love with South Korea and I can’t wait to return.

69972

Friday 01 Nov 2024
Overview Rating:
Our Tour: average
An awful lot of travelling but, sad to say, South Korea just doesn’t have enough to make it worthwhile. Vietnam, Cambodia and India offer so much more to the traveller. However, fair play to Wendy Wu for offering this holiday. Not many companies do.
Unimpressed with the administration. Had to chase for final documents 10 days before departure and was told it would be emailed that day with hard copy to follow. Email duly arrived but hard copy sent to the address of my next of kin. No one waiting for me on arrival in Seoul and had to wait twenty minutes for the driver to show up.
I followed a competitor’s tour which I had considered but chose Wendy Wu because of the inclusion of DMZ visit. Competitor routed passengers London to Frankfurt and then 12..5 hours to Seoul. Much better for sleeping than 8 hours to Dubai and then another 8 hours after stopover.
Local guide gave long winded information and was difficult to understand so I tended to lose the thread.
Food generally edible but unexciting. Best meals were in Chinese and Japanese restaurants. Local restaurants generally unprepossessing.

Scenic South Korea

Sunday 25 Aug 2024
Overview Rating:
Our Service: Excellent
Really helpful - she was able to add on the extra day that I wanted at the start of the trip very easily, thank you.

Our Response


Thank you for your feedback! We're glad we could easily accommodate the extra day at the start of your trip.
Do let us know if we can be of any further assistance.
Kind regards,
Jimmy, Wendy Wu Tours

Scenic South Korea

Friday 14 Jun 2024
Overview Rating:
Our Service: Excellent
Julia could not have been more patient or helpful. She listened carefully to all my queries and I never felt hurried or pushed into making a decision I had not had time to consider carefully. It was a real pleasure to be able to discuss our potential trip with her and not surprisingly next morning I clinched the booking.
The overall cost , including some extras was within budget.
Now I can’t wait to go!!

Scenic South Korea

Friday 07 Jun 2024
Overview Rating:
Our Tour: Good
A couple of the hotels were a little disappointing, the Ecograd was dirty , poor beds and we were given room slippers that had been used before, the Kensington Stars was not a 5 star as it was a little tired, other than that I notified Wendy Wu about having an allergy to Chilli and also the tour guide when we arrived, but ended up hardly eating anything as she did'nt seem to be able to grasp my meaning , even though she found separate restaurants for someone who was vegetarian, good thing came of it though, I did'nt put any weight on! Other than that no complaints.
Lovely country, clean ,nice scenery and lovely people.

Essence of South Korea & Japan

Friday 07 Jun 2024
Overview Rating:
Our Tour: Good
Interesting full on tour ofSouth Korea and Japan. Well organised with lots to see but some of the experiences were not so great.

Essence of South Korea & Japan

Sunday 02 Jun 2024
Overview Rating:
Our Service: Excellent
I found the customer very helpful and supportive. What I really liked was how quickly the booking came through via email and that I was able to go straight into the customer portal to check everything and what my outstanding balance is. It appears that I can book my flight separtely with them once I know my personnal intinery

Scenic South Korea

Sunday 28 Apr 2024
Overview Rating:
Our Tour: average
Our tour guide, Sky Kim, was very unprofessional, not very knowledgeable, had very poor time management and could not effectively manage a large group. As a result we learnt very little about South Korea.
- she was often the last to arrive in the morning.
- she told stories about her love life that were irrelevant and inappropriate e.g. wanting an ex boyfriend to donate his sperm to her.
- she used the 'f-word' a lot.
- she told a story about her period and a sanitary pad.

She couldn't manage a large group.
- she lost two people on day 1 so wasted a lot of time looking for them which meant we missed our dinner reservation and had to go somewhere else.
- she couldn't count correctly. She told the coach driver to leave when one person was missing. Another member of the group had to tell her three times to stop and that we were missing a person.
We were late for the changing of the guard in Seoul. At 9.55am we told Sky we needed to get there but she wanted to take a group photo. She said we wouldn't see anything anyway. We had to run to get there and missed the beginning.
Her communication skills were very poor. She constantly changed timings and did not tell the whole group.
She would start talking before everyone was off the coach so we often did not know what was happening.
She was not clear about meeting times and meeting places.
She did not give us time to look around after she finished talking so we could only listen or look - not both.
She rushed around interesting temples and museums and then gave us free time where there was not much to do.
Also, some of the meals were very poor quality e.g. The Welcome Dinner was just a bowl of dumpling soup.
One evening we didn't get dinner as she said she had spent the budget on another meal.

The tour was definitely not the standard we would expect based on our previous trips with Wendy Wu. It was not good value for money and the very poor service from the guide meant at times it was not enjoyable.
Many people in the group were struggling as it was so disorganised which in turn caused friction.
Based on this holiday, we will not be booking another holiday with Wendy Wu and many people on the tour made the same comment.

Scenic South Korea

Tuesday 23 Apr 2024
Overview Rating:
Our Tour: Good
The tour itself was excellent but the hotels and the majority of the food was of the fast take away variety. For the price ,especially as food in S Korea is quite cheap, I expected , better quality meals.
I have recently returned from a Scenic New Zealand trip where both the food and accommodation was of a much higher standard
The Taiwan extension was good with an excellent hotel in SunMoon Lake
We used Wendy Wu for this holiday as there are few U.K. holiday companies who arrange tours to Korea/Taiwan . . Not sure if I'd travel with Wendy Wu if other tour operators such as Scenic covered the area
The guides in both Korea & Taiwan were excellent and relevant information and new when to keep quiet

Scenic South Korea

Saturday 13 Apr 2024
Overview Rating:
Our Service: Excellent
I was dealt with by Beau who was very friendly and comforting to this first time solo traveller. She gave me the courage to go ahead and book. Thanks Beau

Scenic South Korea

Thursday 07 Mar 2024
Overview Rating:
Our Service: Excellent
Great customer service from the start. Beau has been very helpful and clear with all our communication. Their website is also very easy to navigate.

Scenic South Korea

Monday 23 Oct 2023
Overview Rating:
Our Service: Excellent
We have travelled with Wendy Wu previously and from start to finish evryrthing was done very professionally., from start to finish.

Scenic South Korea

Wednesday 10 May 2023
Overview Rating:
Our Tour: Poor
It was not a holiday but a nightmare. The airport staff, airline, local guides no one was informed re my disability, dietary restrictions and I had so much difficulties. It was extremely disappointing. This is very unusual & unfortunate. I hope this honest feedback will help others. Thank you.