a Reviews | Wendy Wu Tours h

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Date
Rating
Customer Review

A CHINA EXPERIENCE

Sat 23 Jun 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

The whole experience was excellent from start to finish. Booking was easy, was impressed that they dealt with the visa application for me. Knowledgeable tour guides were an asset and were very friendly and helpful. The hotels were excellent. Could not fault the holiday or the organisation.
yes I would recommend and already looking at Japan for next year.

Product :

First trip to China, this was an excellent introduction showing everything that needed to be ticked off the list of things to do and see.

A CHINA EXPERIENCE

Sat 23 Jun 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Truly amazing customer service from start to finish.

Product :

Fantastic tour in an amazing country with fantastic people and a very knowledgeable team from Wend Wu.

A CHINA EXPERIENCE

Tue 19 Jun 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

From start to finish I cant praise Wendy Wu's service highly enough. From the booking experience, hotel room requests, the speed of the visa's being processed, the exellence of the national guide, Ken Wang and the local guides ?Chung and ?Lou. Even being escorted to the ckeck in desk at Beijing airport and guided as far as security. The whole service and organisation was highly professinal and smooth. I would have no hesitation in booking another holiday with Wendy Wu and woild highly recommend them to family and freinds.

Product :

The tour was excellent. the national guide Ken Wang was exceptional as were the local guides Chung and Lou. All were very freindly, helpful and informative and very professional. The tour was paced correctly, and sufficient time was given at each attraction so that you were not felt rushed. The optional experiences were well worth the extra money and did not detract from the daily itinery. The food was delicicious, the guides certainly new the best restaurants, and the hotels were good

Our Response

Thank you for your 5* review!


We really appreciate you taking the time to submit your feedback on your recent “A China Experience” tour.
Your positive feedback about Ken your National Guide, will be sent through to our office in China and shared with him. I am sure he will really appreciate it!


We can’t wait to welcome you on-board another tour back to China or any of our other fantastic destinations.


Thank you for your recommendations!

A CHINA EXPERIENCE

Mon 18 Jun 18
Our Service
Excellent

The holiday was well planned with a variety of activities and excursions. We managed to see all of the major things to see in China, and also saw much more than expected, with wonderful shows.
The guides were excellent, especially our National Guide Ken, who made the holiday, nothing was too much trouble for him.
The food was very enjoyable, especially the large round tables, which enabled all of the group to chat and get to know one another.

Our Response

Thank you for your fantastic review!


Your comments will be passed along to our China office to share with Ken - I'm sure it will make his day!


We are pleased to hear that you enjoyed all aspects of your tour, and were able to see everything you wanted to plus more! China definitely has so much to offer, and we hope you have come away with some incredible memories to last a lifetime.


We would be honored to welcome you onboard another Wendy Wu Tour back to China or any of the other fantastic destinations.

A CHINA EXPERIENCE

Mon 11 Jun 18
Our Service
Excellent
Our Tour
Good

Well Organised, excellent accommodation, very professional guides

all in all a very pleasant experience.

Our Response

Thank you for your 5* review!


It is great to see that you enjoyed your tour, and found your tour guide very professional!


We can't wait to welcome you onboard another Wendy Wu Tour!

A CHINA EXPERIENCE

Wed 16 May 18
Our Service
Good
Our Tour
Good

Service rating :

Really good attention to detail. Excellent national guide Sophie and Shanghi local guide Annie.

Product :

Good value especially with internal flights and visa included

Our Response

Thank you for your positive review!


Your comments will be passed along to Sophie and Annie!

A CHINA EXPERIENCE

Thu 10 May 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Our tour guide was called wendy liu. She is a credit to the company
She showed real interest in her guests and went to great lengths to make our holiday memorable..

Product :

Excellent value for money

A CHINA EXPERIENCE

Thu 10 May 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Took care of everything.
Great Guides

Product :

Covered so much in a short period of time

A CHINA EXPERIENCE

Tue 17 Apr 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

From landing in the airport in Shanghai to leaving in Beijing no one could have looked after us any better. The places we went to and the guides who looked after us were first class.
Would definitely go with Wendy Wu tours again and would recommend any one to do the same.

Product :

We have not gone on many tours in the past and we were apprehensive about being with a group of unknown people.
We need not have worried at all as with the help of our national tour guide every one got on really well.

A CHINA EXPERIENCE

Wed 28 Mar 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Well organised trip, good hotels, good local guides.

Product :

As mentioned before the whole tour was very well organised, nothing to complain about. Good hotels, variety of food, very good and helpful local guides

A CHINA EXPERIENCE

Thu 01 Mar 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Good friendly service from Liz at the booking stage. National and local tour guides were very knowledgeable. Hotels were good and the intinery meant we saw a lot in a short space of time. Disappointed that Wendy Wu don’t book seats together on the plane - we couldn’t get two seats together for the return flight and thirteen hours next to strangers rather spoilt the journey for us. Cathay Pacific were unhelpful in trying to seat us. Overall we were impressed with our first holiday with Wendy Wu. Price was competitive too.

Product :

Good tour. Fast paced but an excellent introduction to China.

A CHINA EXPERIENCE

Sat 20 Jan 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

'A China Experience' Wendy Wu tour was such a fantastic trip! The tour takes you around Shanghai, Xi'an and Beijing and is a great way to see the highlights in a short period of time.

We were in a group of 20 people, and from day 1 our national guide, George Pu, made us feel welcome. He went above and beyond, and was very patient and supportive, ensuring that we had the best experience possible. He was also very knowledgeable and we learnt a lot from him during the trip, he even printed us copies of the dynasties that we could refer to in future! Our local guides were friendly and informative too, but George really made the trip the success that it was!

Highlights for me on the tour included the Shanghai museum, the terracotta warriors, Xi'an city walls, the Summer Palace in Beijing (beautiful in December with the frozen lake), and the Great Wall of China. You get plenty of free time allocated on the trip so you can wander round and spend time taking pictures and exploring the areas you are interested in.

If I could give this trip more than 5 stars I would. Thank you George for all of your hard work in making this trip so memorable!

Product :

'A China Experience' Wendy Wu tour was such a fantastic trip! The tour takes you around Shanghai, Xi'an and Beijing and is a great way to see the highlights in a short period of time.

We were in a group of 20 people, and from day 1 our national guide, George Pu, made us feel welcome. He went above and beyond, and was very patient and supportive, ensuring that we had the best experience possible. He was also very knowledgeable and we learnt a lot from him during the trip, he even printed us copies of the dynasties that we could refer to in future! Our local guides were friendly and informative too, but George really made the trip the success that it was!

Highlights for me on the tour included the Shanghai museum, the terracotta warriors, Xi'an city walls, the Summer Palace in Beijing (beautiful in December with the frozen lake), and the Great Wall of China. You get plenty of free time allocated on the trip so you can wander round and spend time taking pictures and exploring the areas you are interested in.

If I could give this trip more than 5 stars I would. Thank you George for all of your hard work in making this trip so memorable!

A CHINA EXPERIENCE

Sun 24 Dec 17
Our Service
Excellent

every thing was 1 st class it was packed with interest the whole 10 days

A CHINA EXPERIENCE

Fri 22 Dec 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

fabulous well organised tour - the guides were exceptional - in partiucualr George our National Guide

Product :

Excellent Value for money and a real opportunity to experience a taste of China

A CHINA EXPERIENCE

Mon 18 Dec 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Fantastic holiday from start to finish,

Product :

Fabulous holiday, first time on a Wendy Wu tour next would highly recommend