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Reviews

Extraordinary tours by the Award-Winning tour specialist

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At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.





We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Date
Rating
Customer Review
Tue 14 Jan 20
Our Service
Good

I booked on the phone after viewing the deal online. The representative was efficient and the booking was made and deposit paid. I shall not know how good it all is until I experience the holiday and whether there are any complications.

Mon 06 Jan 20
Our Service
Excellent

I called the company twice, once to gather more flight information, the second time to book the holiday. I dealt with Emma throughout. She was extremely professional and so helpful. She took the time to give me first hand knowledge regarding certain aspects of the holiday which I greatly appreciated. Can’t fault the service I received.

Thu 05 Dec 19
Our Tour
Good

Well organised by tour leader

Tue 03 Dec 19
Our Tour
Excellent

An excellent tour. The best way of seeing a lot of China in a short space of time. This was all so well organised. The attention to detail is quite superb. Tours like this are always as good as the guides and in this case both the national guide - Garry - and the 3 local guides were superb, helpful and very knowledgeable. It's a pretty full-on tour - there is lots to see but it never feels rushed.
We'd highly recommend this company to anyone thinking of going to China.

Tue 03 Dec 19
Our Tour
Excellent

Very informative trip, showing 3 different aspects of China
Each day was busy, the National guide was very attentive and knowledgable and the local guides were well spoken, informative and very interesting to talk to and to listen to.

Our Response

Hi Annita,

Many thanks for your 5* review!

We are thrilled that you had a wonderful time on our China Experience Tour, we hope you came back with many wonderful memories that will stay with you for years to come.

We would love to welcome you on anther Wendy Wu Tour in the future!

Kind regards,

Wendy Wu Tours

Wed 27 Nov 19
Our Tour
Excellent

After a long life threatening illness, it has always been a dream to travel East and no better then China to start my long journey to recover. So when I had the opportunity to embark on a Wendy Wu 10 day tour with my sister, my excitement couldn't be contained. We arrived late and our tour guide Garry Guo, was there to greet us, with a jovial and happy smile. From the very moment we meet Garry it was clear to see that we were in for a fabulous treat. He was highly professional, knowledgable and proud about his country and put across that information with detailed and valuable information, new to us all. Garry also had a fun and fabulous sense of humour which kept us in high spirits from the moment the tour stared. In fact many of us were saying wether Garry could be our tour guide on other tours? As a few members were vegetarian and I a vegan, Garry was always there communicating what was in every meal and made sure we didn't miss out on all the wonderful food we enjoyed.
Garry Guo, is a real and valuable credit to Wendy Wu and I would like to personally say a big thank you to the way he took care of me, when I suddenly fell ill on the last night. Garry promptly sorted the situation, calling for a taxi back to the hotel, making sure I was comfortable and safe. He also called twice the next day we were to fly home. A very special person and 'brother' indeed. Like many I spoke to on the tour, Garry made this trip, memorable, exciting, life changing experience and I know will go on to give other groups a top quality and memorable experience like the one we all shared. A special and valued member of our group and a true credit to Wendy Wu.

Wed 27 Nov 19
Our Tour
Excellent

Everything was thought of to enhance the experience. From great hotels comfortable transport, magical excursions. Most of all this was delivered by our fabulous national guide Anna and the 3 local guides in each destination.

Our Response

Thank you so much for your 5* review!

We are thrilled to hear you had such a great time on the China Experience time. We hope you have returned home with many fond memories that will remain with you for many years to come!

Your comments about your National and local guides will be passed along to them - I'm sure it will make their day!

We would love to welcome you on board another Wendy Wu Tour in the future.

Kind regards,

Wendy Wu Tours.

Tue 26 Mar 19
Our Service
Excellent
Our Tour
Excellent

Service rating :

Would recommend lovely knowledgeable local guides and our all time guide Raymond lovely well planned trip all the history and the New Year’s celabrations and Spring Festaval and lovely gardens and palaces not to mention the Terracotta Army All Fantastic .Hotels very high standard breakfast second to none everything available, lovely rooms all good perfect

Product :

Because it was all perfect
Everything

Mon 10 Dec 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Would recommend for single travellers of any age. Amazing experience, don’t know why I left it so long.

Product :

Really easy to book. Great experience

Our Response

Thank you for your great review!
It's great that you had an amazing experience on your tour! and we are delighted that you would recommend the tour to people of any age! We are sure you have made some great memories, and we hope that you will book with us again in the near future!

Fri 16 Nov 18
Our Service
Excellent
Our Tour
Good

Service rating :

Staff was helpful from the beginning, giving information n support from booking to final stage prior to departure. They were always swift in their email response to my queries. The pack with your details was also informative.

Product :

The tour was a great introduction to the main historical n modern parts of China. A good taster of Chinese culture. We were impressed by our chinese guides especially the national guide who followed us through to the different cities whilst the local guides gave us more specific local information. One thing i would like to point out which explained my 4 star rating was some of the choices of local restaurants. As this tour included all meals (Which was useful) but there had been meals when the food was of substandard quality. We did not mind basic food with lots of vegetables but when the ingredients were not fresh n tasted unpalatable, that was unhelpful. That was not because we were not used to Chinese food as I am Chinese myself.

Our Response

Thank you for your 5* review,
We are thrilled that you found our staff helpful from the beginning of the booking process , giving you great information and advice. It's also great that we responded to your queries in a timely manner and that you found our itinerary packs informative. We hope you also enjoyed your tour and hope that you will book another break with us again in the future!

Sat 03 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Every part of the experience was exceptional. From booking, to visa application support , hotels, hosts ( especially Link our main host). All the events & experiences where beyond what we had imagined. Link & the other hosts gave us great insight into China's history & information on each location.

Product :

The price was good value. Not cheap but good value.

Our Response

Thank you for your 5* review,
We are thrilled that you found your tour exceptional, from the booking and visa process to the tour itself! We are glad that the events and experiences were beyond what you imagined and that your tour guide, Link, was informative and helpful. We hope that you have made some great memories and that you will think of us when you book your next holiday.

Sun 07 Oct 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Visa application for China was done very quickly given limited time before travel.
Organisation by the in country guides was very informative and seemless.
Pre tour information booklet was very helpful

Product :

A very busy tour packed with interesting things to do and see.
The group size at 26 was probably about right.

Wed 03 Oct 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent holiday, a China Experience. From booking to returning home, very well looked after by the national tour guide and local guide. No problem left unsolved, from simple questions regarding food, customs and language, we were very well looked after. Would definitely recommend Wendy Wu tours, first class.

Product :

The cost of the holiday was just right, considering all flights, transfers, tours were included, also all meals and the Chinese visa cost was also included.

Our Response

Thank you for your review!


We are thrilled to hear you enjoyed your " A China Experience" tour.


It is so nice to hear that your entire process was smooth, easy and that you felt really looked after by your National Escort throughout your time in China.


Thank you for your recommendations, and we look forward to seeing you on another Wendy Wu Tour in the future!

Thu 27 Sep 18
Our Service
Excellent

Yes I would certainly go another tour the tour was fantastic and the guides were really interesting and took good care if us food and hotels were fantastic

Our Response

Thank you for your 5* review!


We are pleased to hear you felt very looked after during your time in China by your guides.


We truly hope you have returned with some amazing memories of this wonderful region, and would be honored to welcome you onboard another Wendy Wu Tour in the future - whether you decide to return to China or explore any of the other amazing destinations we offer!

Thu 27 Sep 18
Our Service
Excellent
Our Tour
Good

Good value for money. Well organised comprehensive tour. Excellent guides. Good accommodation. Would definitely recommend to others and have already been doing so at work.