At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Date
Rating
Customer Review

A CHINA EXPERIENCE

Sat 20 Jan 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

'A China Experience' Wendy Wu tour was such a fantastic trip! The tour takes you around Shanghai, Xi'an and Beijing and is a great way to see the highlights in a short period of time.

We were in a group of 20 people, and from day 1 our national guide, George Pu, made us feel welcome. He went above and beyond, and was very patient and supportive, ensuring that we had the best experience possible. He was also very knowledgeable and we learnt a lot from him during the trip, he even printed us copies of the dynasties that we could refer to in future! Our local guides were friendly and informative too, but George really made the trip the success that it was!

Highlights for me on the tour included the Shanghai museum, the terracotta warriors, Xi'an city walls, the Summer Palace in Beijing (beautiful in December with the frozen lake), and the Great Wall of China. You get plenty of free time allocated on the trip so you can wander round and spend time taking pictures and exploring the areas you are interested in.

If I could give this trip more than 5 stars I would. Thank you George for all of your hard work in making this trip so memorable!

Product :

'A China Experience' Wendy Wu tour was such a fantastic trip! The tour takes you around Shanghai, Xi'an and Beijing and is a great way to see the highlights in a short period of time.

We were in a group of 20 people, and from day 1 our national guide, George Pu, made us feel welcome. He went above and beyond, and was very patient and supportive, ensuring that we had the best experience possible. He was also very knowledgeable and we learnt a lot from him during the trip, he even printed us copies of the dynasties that we could refer to in future! Our local guides were friendly and informative too, but George really made the trip the success that it was!

Highlights for me on the tour included the Shanghai museum, the terracotta warriors, Xi'an city walls, the Summer Palace in Beijing (beautiful in December with the frozen lake), and the Great Wall of China. You get plenty of free time allocated on the trip so you can wander round and spend time taking pictures and exploring the areas you are interested in.

If I could give this trip more than 5 stars I would. Thank you George for all of your hard work in making this trip so memorable!

A CHINA EXPERIENCE

Sun 24 Dec 17
Our Service
Excellent

every thing was 1 st class it was packed with interest the whole 10 days

A CHINA EXPERIENCE

Fri 22 Dec 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

fabulous well organised tour - the guides were exceptional - in partiucualr George our National Guide

Product :

Excellent Value for money and a real opportunity to experience a taste of China

A CHINA EXPERIENCE

Mon 18 Dec 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Fantastic holiday from start to finish,

Product :

Fabulous holiday, first time on a Wendy Wu tour next would highly recommend

A CHINA EXPERIENCE

Mon 11 Dec 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

I couldn't be happier with our holiday with Wendy Wu Tours.
Our national guide Wendy was so friendly, helpful and nothing was too much trouble for her. She is a real asset to the company.
Our local guides were very knowledgeable about their cities and their English was perfect.

Product :

A great first trip to China. Its given me plenty ideas of where I would like to try next time.

A CHINA EXPERIENCE

Wed 15 Nov 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Yes 5 star for the China experience but 1 star for the stop off in. Hong Kong, thiis was our Anniversary and in Hong Kong had the smallest room and Hotel was being renovated had Wendy Wu contacted us we would had upgraded

Product :

Excellent tour guide Johnson you are a star

A CHINA EXPERIENCE

Mon 13 Nov 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

They was very good in all aspects of the tour.Tour guide Johnson went out of his way to make sure there was no problems and the ladies who assisted him in the different locations was very informative .we would use wendywutours again .

Product :

Good value for money well organised from start to finish .

A CHINA EXPERIENCE

Tue 07 Nov 17
Our Service
Poor
Our Tour
Poor

Service rating :

Took us to too many shops and wasted time. 2 hours in a Terracotta Shop, over 1 hour in a silk shop and another 1 hour in a furniture shop and another in an art demo. We only had 2 hours looking at the warriors and did not have time to visit one of the exhibitions at the site.
Keeping us in their shops prevented us from looking round the cities, Beijing, Xi'an and Shanghai. There seemed to be a relationship between the shops and Wendy Wu as the staff wanted to know which tour company we were with.
Some days we were out of the hotel 14 hours.
Guides were very good and knowledgable and looked after us well..

Product :

Too much emphasis on purchasing goods in their recommended shops. Prices were higher than elsewhere.
Hotels were good.

A CHINA EXPERIENCE

Mon 06 Nov 17
Our Service
Excellent
Our Tour
Good

Excellent

A CHINA EXPERIENCE

Thu 02 Nov 17
Our Service
Good
Our Tour
Excellent

Service rating :

Helpful. Excellent tour of China

Product :

Wonderful guides, great itinerary

A CHINA EXPERIENCE

Fri 06 Oct 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

The tour was well organised with a terrific tour guide, we also found the hotels excellent

Product :

Al lot of visits were included in the tour

A CHINA EXPERIENCE

Mon 25 Sep 17
Our Service
Excellent
Our Tour
Good

Wendy Wu Tours more than deserve the 5 stars. The excellent customer service was there from the moment I made the phone call to book until we arrived home in Ireland. The attention to detail was second to none. Words cannot begin to describe how wonderful our National Guide Summer was. Nothing was too much for her and was available to us 24 hours a day. Her knowledge, professionalism and attention to detail is a real credit to her and she did it all with such ease. She also has a wonderful sense of humour. She made our trip to China one that we will remember for many years to come. I must also say special thanks to our local guides also, Grace in Shanghai, Hoffman in Xian and Mick in Bejing - they are excellent. Wendy Wu Tours are fortunate to have them working for the company.

A CHINA EXPERIENCE

Sat 26 Aug 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

What a fantastic experience. Wendy Wu took care of everything to make sure we had the holiday of a life time.
Our flight was delayed so we missed all our connecting flights, this resulted in us getting to China very late. We walked into the arrivals area and there was Annie, with a Wendy Wu board with our names on it, and a great big smile across her face.
Nothing was too much trouble for her and we were enabled to let go of the practical stuff which then allowed us to enjoy the China experience.

Product :

A good all round view of China which was so well organised. This enabled us to get the most from our holiday without getting caught up with the practical things.
Fantastic trip with a fantastic guide.

Our Response

While we're sorry to hear that you were delayed on your outbound journey, we're very pleased that you enjoyed your tour.
We'll be sure to pass your feedback across to our office in China and Annie, and extend our thanks for your kind comments.
We hope to be able to welcome you on-board another Wendy Wu Tour in future!

A CHINA EXPERIENCE

Mon 14 Aug 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Would book Wendy Wu Tours again for sure. The organisation ran smoothly, hotels used were really good. Our beds in all hotels were comfortable and the food was very good. Our tour food was great, we enjoyed it so much and our National Guide, our hero. We cannot rate George Pu highly enough, his knowledge is fantastic and sense of humour spot on.

We saw so much in our tour and I think everything was pitched just right, information, time on our own at certain stops.

We will remember our tour for a long long time. We cannot think of anything negative at all about Wendy Wu Tours and hope to venture on another holiday in the future.

Product :

Bought a Majong set, loved the box it sits in and will enjoy playing the game and remembering our great holiday.

Bought a dragon and chopsticks for both grandchildren. They loved them.

Our Response

Thank you for your kind comments.

We love to hear your travel stories, and are pleased to hear that you enjoyed everything. We'll be sure to pass your compliments across to our local office in China, and in turn George.

Once again, thank you for your lovely feedback, and we hope to welcome you on-board another Wendy Wu Tour again in the near future.

A CHINA EXPERIENCE

Wed 09 Aug 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

I would recommend them without any problems.
The service was excellent throughout.

Product :

It was a fantastic trip with excellent service and. Guides.

Experience

  • UK's leading Asia Specialist
  • Over 19 years of experience
  • Friendly, knowledgeable regional specialists
  • Experienced English speaking tour guides

Peace of Mind

  • Everything's included in the price
  • Award-winning service
  • Carefully planned itineraries
  • Fully ABTA and ATOL protected

Don't just take our word for it

  • 4.7 out of 5 Customer Product Satisfaction
  • 4.7 out of 5 Customer Service Satisfaction
  • Gold Award Feefo Accreditation
  • feefo reviews

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