20 Years of Wendy Wu Tours

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Date
Rating
Customer Review

A CHINA EXPERIENCE

Mon 10 Dec 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Would recommend for single travellers of any age. Amazing experience, don’t know why I left it so long.

Product :

Really easy to book. Great experience

Our Response

Thank you for your great review!
It's great that you had an amazing experience on your tour! and we are delighted that you would recommend the tour to people of any age! We are sure you have made some great memories, and we hope that you will book with us again in the near future!

A CHINA EXPERIENCE

Fri 16 Nov 18
Our Service
Excellent
Our Tour
Good

Service rating :

Staff was helpful from the beginning, giving information n support from booking to final stage prior to departure. They were always swift in their email response to my queries. The pack with your details was also informative.

Product :

The tour was a great introduction to the main historical n modern parts of China. A good taster of Chinese culture. We were impressed by our chinese guides especially the national guide who followed us through to the different cities whilst the local guides gave us more specific local information. One thing i would like to point out which explained my 4 star rating was some of the choices of local restaurants. As this tour included all meals (Which was useful) but there had been meals when the food was of substandard quality. We did not mind basic food with lots of vegetables but when the ingredients were not fresh n tasted unpalatable, that was unhelpful. That was not because we were not used to Chinese food as I am Chinese myself.

Our Response

Thank you for your 5* review,
We are thrilled that you found our staff helpful from the beginning of the booking process , giving you great information and advice. It's also great that we responded to your queries in a timely manner and that you found our itinerary packs informative. We hope you also enjoyed your tour and hope that you will book another break with us again in the future!

A CHINA EXPERIENCE

Sat 03 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Every part of the experience was exceptional. From booking, to visa application support , hotels, hosts ( especially Link our main host). All the events & experiences where beyond what we had imagined. Link & the other hosts gave us great insight into China's history & information on each location.

Product :

The price was good value. Not cheap but good value.

Our Response

Thank you for your 5* review,
We are thrilled that you found your tour exceptional, from the booking and visa process to the tour itself! We are glad that the events and experiences were beyond what you imagined and that your tour guide, Link, was informative and helpful. We hope that you have made some great memories and that you will think of us when you book your next holiday.

A CHINA EXPERIENCE

Sun 07 Oct 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Visa application for China was done very quickly given limited time before travel.
Organisation by the in country guides was very informative and seemless.
Pre tour information booklet was very helpful

Product :

A very busy tour packed with interesting things to do and see.
The group size at 26 was probably about right.

A CHINA EXPERIENCE

Wed 03 Oct 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent holiday, a China Experience. From booking to returning home, very well looked after by the national tour guide and local guide. No problem left unsolved, from simple questions regarding food, customs and language, we were very well looked after. Would definitely recommend Wendy Wu tours, first class.

Product :

The cost of the holiday was just right, considering all flights, transfers, tours were included, also all meals and the Chinese visa cost was also included.

Our Response

Thank you for your review!


We are thrilled to hear you enjoyed your " A China Experience" tour.


It is so nice to hear that your entire process was smooth, easy and that you felt really looked after by your National Escort throughout your time in China.


Thank you for your recommendations, and we look forward to seeing you on another Wendy Wu Tour in the future!

A CHINA EXPERIENCE

Thu 27 Sep 18
Our Service
Excellent

Yes I would certainly go another tour the tour was fantastic and the guides were really interesting and took good care if us food and hotels were fantastic

Our Response

Thank you for your 5* review!


We are pleased to hear you felt very looked after during your time in China by your guides.


We truly hope you have returned with some amazing memories of this wonderful region, and would be honored to welcome you onboard another Wendy Wu Tour in the future - whether you decide to return to China or explore any of the other amazing destinations we offer!

A CHINA EXPERIENCE

Thu 27 Sep 18
Our Service
Excellent
Our Tour
Good

Good value for money. Well organised comprehensive tour. Excellent guides. Good accommodation. Would definitely recommend to others and have already been doing so at work.

A CHINA EXPERIENCE

Wed 05 Sep 18
Our Service
Good
Our Tour
Good

Service rating :

The tour was interesting however too much time spent visiting "factories" where we then spent even more time in the factory shop to buy thei wares.

Product :

Purchase was easy withiut glitches

A CHINA EXPERIENCE

Mon 06 Aug 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

It was a wonderful holiday and I am interested in the Tibet holiday, perhaps next year.

Product :

So many places of interest were shown to us.

Our Response

Thank you for your 5* review!


It is lovely to hear that you enjoyed your tour around China, seeing a glimpse of China's glorious past and fascinating present.


We hope you have returned home with some incredible memories of this amazing region that will last for many years to come!


When your ready for your trip to Tibet, do let us know - we will be honored to help you plan your next adventure.

A CHINA EXPERIENCE

Sat 23 Jun 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

The whole experience was excellent from start to finish. Booking was easy, was impressed that they dealt with the visa application for me. Knowledgeable tour guides were an asset and were very friendly and helpful. The hotels were excellent. Could not fault the holiday or the organisation.
yes I would recommend and already looking at Japan for next year.

Product :

First trip to China, this was an excellent introduction showing everything that needed to be ticked off the list of things to do and see.

Our Response

Thank you for your amazing feedback!


We are delighted to hear that your whole process from start to finish was excellent.


It is lovely to hear your travel stories and discover your holiday highlights – it’s this very feedback that helps us to maintain and improve our high standards.


China definitely offers so much to do and see, combining the best of the past with everything in the present.


We cannot wait to assist you with booking your next tour to Japan. When you are ready to do so, please let us know!

A CHINA EXPERIENCE

Sat 23 Jun 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Truly amazing customer service from start to finish.

Product :

Fantastic tour in an amazing country with fantastic people and a very knowledgeable team from Wend Wu.

Our Response

Thank you for your 5* review!


We are so thrilled to hear you enjoyed " A China Experience" tour! We truly hope you have come away with some incredible memories that will last a lifetime, and that you found your tour guides to be very knowledgeable about their country.


When your ready for your next adventure, please do let us know!

A CHINA EXPERIENCE

Tue 19 Jun 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

From start to finish I cant praise Wendy Wu's service highly enough. From the booking experience, hotel room requests, the speed of the visa's being processed, the exellence of the national guide, Ken Wang and the local guides ?Chung and ?Lou. Even being escorted to the ckeck in desk at Beijing airport and guided as far as security. The whole service and organisation was highly professinal and smooth. I would have no hesitation in booking another holiday with Wendy Wu and woild highly recommend them to family and freinds.

Product :

The tour was excellent. the national guide Ken Wang was exceptional as were the local guides Chung and Lou. All were very freindly, helpful and informative and very professional. The tour was paced correctly, and sufficient time was given at each attraction so that you were not felt rushed. The optional experiences were well worth the extra money and did not detract from the daily itinery. The food was delicicious, the guides certainly new the best restaurants, and the hotels were good

Our Response

Thank you for your 5* review!


We really appreciate you taking the time to submit your feedback on your recent “A China Experience” tour.
Your positive feedback about Ken your National Guide, will be sent through to our office in China and shared with him. I am sure he will really appreciate it!


We can’t wait to welcome you on-board another tour back to China or any of our other fantastic destinations.


Thank you for your recommendations!

A CHINA EXPERIENCE

Mon 18 Jun 18
Our Service
Excellent

The holiday was well planned with a variety of activities and excursions. We managed to see all of the major things to see in China, and also saw much more than expected, with wonderful shows.
The guides were excellent, especially our National Guide Ken, who made the holiday, nothing was too much trouble for him.
The food was very enjoyable, especially the large round tables, which enabled all of the group to chat and get to know one another.

Our Response

Thank you for your fantastic review!


Your comments will be passed along to our China office to share with Ken - I'm sure it will make his day!


We are pleased to hear that you enjoyed all aspects of your tour, and were able to see everything you wanted to plus more! China definitely has so much to offer, and we hope you have come away with some incredible memories to last a lifetime.


We would be honored to welcome you onboard another Wendy Wu Tour back to China or any of the other fantastic destinations.

A CHINA EXPERIENCE

Mon 11 Jun 18
Our Service
Excellent
Our Tour
Good

Well Organised, excellent accommodation, very professional guides

all in all a very pleasant experience.

Our Response

Thank you for your 5* review!


It is great to see that you enjoyed your tour, and found your tour guide very professional!


We can't wait to welcome you onboard another Wendy Wu Tour!

A CHINA EXPERIENCE

Wed 16 May 18
Our Service
Good
Our Tour
Good

Service rating :

Really good attention to detail. Excellent national guide Sophie and Shanghi local guide Annie.

Product :

Good value especially with internal flights and visa included

Our Response

Thank you for your positive review!


Your comments will be passed along to Sophie and Annie!