Extraordinary tours by the Award-Winning tour specialist
"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman
At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.
With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.
We then display these reviews right here, completely untouched by us, so you can trust them 100%.
We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.
We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!
Website booking failed multiple times on flight page. Phone line booking went well but would have liked to have seen the choice of flights. I was not asked some questions that were available on website. Still waiting purchase confirmation.
Thank you for booking our Ancient China tour.
We are sorry to hear you experienced problems booking online and for the subsequent delay in sending your confirmation documents. We trust these have now been received and please feel free to get in touch if you have any queries.
The guides were very good.
We would recommend them
We would travel with Wendy Wu again
Saw lots of awesome sights
They did everything well. I would travel with them again and recommend to family and friends.
The tour was paced just right and covered a wide range of sights and experiences.
Thank you for your great review!
We are delighted that you had a fabulous tour and that everything went well and we are thrilled that you would recommend our company to your friends and family! Thank you for also saying you would travel with us again, and in this case we look forward to helping you with a new tour in the future.
Pre-Holiday support excellent; answered all queries & sorted out Visa. During Tour National & Local Guides provided full support from touch down to take off. I am looking to book with Wendy Wu for 2019.
The holiday went smoothly; any issues quickly sorted & resolved by Guides. Itinerary covered everything I wanted (except Hanging Temple which was closed for renovations) & much more besides
Thank you for your review,
We are thrilled that you found our support during the booking process excellent and that all your queries were answered. Its also great that you enjoyed your trip with full support from the local guides. We look forward to helping you with your next tour booking for 2019.
Very well organised tour. David, our national tour guide was exceptional, very good English and extremely knowledgable. He had the patience of a saint trying to herd 27 people on the tour.
Unfortunately there were more things I didn’t like..
The food was very poor - we were served the same ‘tourist menu’ at every meal time which was extremely bland and poor quality. Ie processed meats when meat was in the dish or very fatty meat. Despite raising our concerns, asking for fewer dishes but better quality food, we were told the budget didn’t run to the type of food we asked for (bearing in mind spring rolls were classed as a la carte!)
By the end of the tour we were trying to eat on our own as we were hardly eating anything. We had to write a note and sign it to say we wouldnt claim a refund...
this trip wasn’t cheap (just under ￡7000] so to be honest, I did expect better food..
The tour was ‘full on’, which was good to help you see many things on the trip. However, there should have been more time allowed for you to be able to have free time to explore areas yourself. Half day tours would be perfect for some days.
The tour group was too large. With 27 people we were forever waiting for individuals who were late meeting back at the appointed destination. We spent sooo much time waiting for others.
Overall it was disappointing. No-one can fault the sightseeing in China - but it’s what goes with it that makes the holiday.
We are sorry to hear you were disappointed with some of the aspects of your tour.
Please kindly contact our Customer Service Team, as we would really like the opportunity to investigate this for you.
All inclusive, looked after from arrival to departure, all food and tips included. Just a few "shopping" trips, which are not needed.
Been with Wendy Wu before, so reviewed their brochure online, choose the tour and date and then booked it.
Thank you for your comments!
We are pleased to hear you had a lovely trip, but we have taken on-board your feedback about the "extra trips"
We can't wait to welcome you on-board another Wendy Wu tour to China or any other of our amazing destinations.
Very well organised tour. Would travel with them again.
Thank you for your 5* review!
We will be happy to help schedule your next Wendy Wu Tour!
Excellent trip and tour guides, particularly Alice the National guide, brilliant. Enjoyed the transport experiences on the trains. Visited before but now three years on things have changed, most noticably.
Thank you for your wonderful review!
We are so thrilled to hear that you enjoyed another tour with us here at Wendy Wu.
Your comments will be passed along to Alice which will make her day!
Take Care and we can't wait to welcome on -board another fantastic tour!
From our initial engagement with Liz, we were provided with excellent personal service. When I had queries people always rang us back (notwithstanding we do not live in the UK) Our National Tour Manager (Mark) was amazing and we could not have asked for better, he made an amazing holiday experience even better.
Only developmental point was at the beginning I had asked for my tickets to be emailed and they weren't, they did not ahead of our leaving Spain for the UK to start the tour; however when I pointed this out the tickets were emailed by return.
AS well as seeing the regular sights (Forbidden City/ Great Wall/ Terracotta Warriors) we saw some sights that many westerners would not see; almost all were fantastic and a privilege to see. As feedback I could have lived without the Yellow River experience and perhaps had another day in Shanghai visiting Suzhou, perhaps more in line with the Ancient China theme
Thanks for your lovely comments! We're sorry if you had some difficulty with your tickets, but are glad to hear we were able to resolve it for you. We really appreciate all feedback as it helps us to monitor and improve our services, and will be sure to pass your compliments over to those you mentioned.
service was good from start to finish.National guide was very professional, knowledgeable and keen to share his country history with us. He has good organisational skill that lead us to have wonderful and unforgettable experience and memories.
This tour full fill my dream of visiting historical towns and temples especially The Hanging Temple and grottoes-Yungang and Longmen. It has inspire me to want to read history books of China
We are very happy to hear positive comments about your national guide.
We are delighted that you enjoyed your Ancient China Tour, and have since returned with many happy memorable memories!
Efficient and professional
One of the best holidays we've ever had
All our informstion and tickets arrivedon time and were dealt with efficiently.
Our national guide in China made our holiday. He changed our itinerary to make it more enjoyable and to allow for the tiring effects of travel. We saw everything we were promised at at reasonable pace. We thoroughly enjoyed our time in China and it was a memorable experience.
We delighted to hear you enjoyed your Ancient China Tour. We are very happy to hear positive comments about your tour guide.
We hope you you have returned with many memorable memories from this amazing destination.
The National Guide was outstanding. Hotels uniformly excellent. Food was amazing. Wonderful group and such a huge range of experiences during our time in northern China.
One of the best holidays I have ever experienced, and at 70 years old I have had many.
I have submitted a feedback form and it is in the post.
We are extremely happy to hear you had an amazing Ancient China tour, we hope you have returned with many memorable memories.
We look forward to receiving your feedback from.
National guide made the holiday interesting and special.
The pre-trip organisation was very efficient and the schedule ran like clockwork.
It was a most interesting tour with masses to see and a minimal amount of flying. The National guide - Jacky - had everything organised and gave us plenty of background history to all aspects of the tour.