a Reviews | Wendy Wu Tours h

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Date
Rating
Customer Review

ANGKOR TO THE BAY

Sun 27 May 18
Our Service
Good
Our Tour
Good

Service rating :

Well organised tour with good local guides. All arrangements worked smoothly.

Product :

Reasonable value for money. Attracted to fully inclusive meals which meant we could sample the local cuisine without problems.

Our Response

Thank you for your lovely review!


It is so nice to hear you had such a wonderful time on your tour, and you enjoyed the local cuisine!


We can't wait to welcome on-board another Wendy Wu Tour.

ANGKOR TO THE BAY

Sat 26 May 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Their Service was excellent as always. we have now had 3 Holidays with them and have another Booked, I think that says it all.

Product :

Great value for money and we saw everything on the Tour. Food was also Excellent and plenty of it.

Our Response

Wow! Thank you for your amazing 5* Review!


We are incredibly pleased to hear you had yet another amazing tour and our Pre-Departure service was excellent!


We can't wait to welcome you on board your next tour later in the year to Sri Lanka!

ANGKOR TO THE BAY

Mon 14 May 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent tour, tiring but well worth it. Both tour guides were exceptional. Hotels were good. Transport ie coaches/planes all well organized. Will certainly use Wendy Wu again.

Product :

Well worth a visit, amazing sight

ANGKOR TO THE BAY

Sun 22 Apr 18
Our Service
Excellent

Organisation exceptional, guides exceptional and everything attended too leaving nothing to be concerned about.

ANGKOR TO THE BAY

Sun 22 Apr 18
Our Service
Good
Our Tour
Good

Service rating :

Very good organisation throughout the trip, on reaching the destination. Good
knowledgeable guides.
One point needs looking at. You really need one day half way through the
programme as a break.

Product :

Good throughout trip reference understanding of the countries
visited.

ANGKOR TO THE BAY

Wed 11 Apr 18
Our Service
Poor
Our Tour
Good

Service rating :

Excellent in Cambodia with really good guide.
Average in Vietnam - poor guide. Average Hotel in Saigon ( last minute change from our original itinerary). Some very grubby restaurants

Product :

Excellent venues visited. A little full on at times.

Our Response

Hello Barry and thank you for leaving us a review and sending us a letter. 

We are sad to hear that you did not enjoy all aspects of your tour. We are currently investigating with our suppliers and will be back in contact with you directly soon. 

Kind Regards
Grace
Customer Relations Executive

ANGKOR TO THE BAY

Sun 11 Feb 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Very customer orientated throughout the booking process and all the in-tour logistics ran smoothly.

Product :

Good value for money - the tour exceeded expectations

ANGKOR TO THE BAY

Sun 31 Dec 17
Our Service
Good
Our Tour
Good

Service rating :

The tour guides in both Cambodia and Vietnam were excellent. They took very good care of us all and did a great job.
The food was very good in both countries and we were pleased with the hotels and so the price for the whole trip seemed at the right level.

Product :

good hotels and food in both countries but found the food experience in Vietnam a bit samey by the end of the trip. One trip from Saigon out to a temple took 3 hrs in the coach and was definitely not worth the time. All other trips were very good.

ANGKOR TO THE BAY

Tue 26 Dec 17
Our Service
Poor
Our Tour
Poor

Service rating :

Booking, pre tour admin and contact needs improvement. Tour well constructed and at a good pace. Both guides excellent. Some hotels excellent, others thankfully just one night.

Product :

Felt rushed in some places, otherwise gave a flavour of both countries.

ANGKOR TO THE BAY

Sun 10 Dec 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Well-organised, interesting guides who were knowledgeable and patient

Product :

Full-on tour which showed a real insight into the countries

ANGKOR TO THE BAY

Mon 27 Nov 17
Our Service
Poor
Our Tour
Poor

Service rating :

The guides were excellent but the content was weak, too much travelling by road. Longer stays in Halong Bay would have been a good substitute for less in Saigon.

Product :

We would have preferred to fly from Da Nang to Hanoi rather than a road trip plus overnight stay.
Also we had to travel by bus to restaurants at night which were within easy walking distance due to the restrictions and capabilities of some group members. The tour was described as 'moderate' ( a higher level of fitness) but clearly this was not adhered to.

ANGKOR TO THE BAY

Thu 09 Nov 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

The trip was well planned and organized. The guides were excellent being helpful, efficient, friendly and interesting. All the meals were excellent, as were the hotels and travel arrangements. We were particularly pleased that the tipping was handled by the guides as it saved having to worry about giving too much, too little and not having the right coins/notes.

Product :

Excellent holiday with everything taken care of so all we had to do was enjoy the trip.

ANGKOR TO THE BAY

Tue 07 Nov 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Would highly recommend them for the whole package---flights, hotels, trips, food and especially the excellent tour guides. Great value for money.

Product :

This was the complete holiday package---I came home with a great deal of new information about the history and culture of these two beautiful countries.

ANGKOR TO THE BAY

Tue 17 Oct 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

I have traveled with Wendy wu tours around china I thought they were very experienced in looking after the tourists.so I thought I would use the same company again.i will be using your company again for next year.im thinking of traveling to India

Product :

Well worth the experience

ANGKOR TO THE BAY

Mon 11 Sep 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent tour, value for money.

Product :

Excellent tour. Value for money.