Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

ARGENTINA ADVENTURE

Monday 25 Feb 2019

Overview Rating:

Our Service: Poor

Service rating :

Didn't come through with the holiday I'd booked and paid for!

Product :

Holiday cancelled after I'd paid the balance due. An experience I don't want to go through again. And to top it all I'm getting emails from Wendy Wu every few hours asking me to tell everyone how much I enjoyed my holiday. That's perverse!

Our Response

We are very sorry to hear that you had received an email asking you to rate your holiday, after the tour was cancelled. This issue has been passed along to the relevant department.

We understand that our Customer Care team have been in direct contact with you regarding this.

ARGENTINA ADVENTURE

Friday 15 Feb 2019

Overview Rating:

Our Service: average

Tour cancelled at what we thought was short notice