At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.
You can also read more reviews about Wendy Wu Tours on TripAdvisor.
We enjoyed a variety of excursions at a relaxed pace and were given the opportunity to explore further in our free time.
The tour guide was most agreeable.
I enjoyed the Around Cambodia tour and this was invariable due to our excellent tour guide (Bunvath Tes), His knowledge, enthusiasm and compassion really made this a memorable first visit to Cambodia.
I found the service pre-tour from Wendy Wu a bit lacklustre though. For example being booked on a flight to Hong Kong, 6 hours ahead then fly back to Phnom Pehn 5 hours ahead a bit of a pain (why not offer flights to Singapore or Bangkok)? Would have paid extra for business class but this didn’t seem to be an option and was not offered.
As indicated above, our tour guide made this trip a memorable first visit
Our local tour guide was fantastic, so knowledgeable and welcoming, full of enthusiasm and humour too for our whole group, nothing was too much trouble at any time. The Cambodia tour covered everything we wanted and more, our guide showed us the old and new side to this amazing country. We recommend Wendu Wu from this experience everytime.
Wendu Wu were very helpful from the beginning enquiry through to our holiday start. Our experience was made even better with our wonderful tour guide.
verry good in all departments,Gide was exelent.Hotels verry good
Good service, knowledgeable and helpful staff. We had a problem with the time it took to have our passports returned with the visas. We were told we had to post them to WW, but after several weeks we contacted the office to be told that this was not the case and they were returned within 24 hours.
Very good hotels and excellent guide,but rather too much information. All meals were included and were excellent. Tour was advertised as comfortable but although we are used to travelling in the far east we found it exhausting. Up before 6 am most mornings and very little free time. Temperatures and humidity were very high and the majority of the group suffered stomach problems some of which lasted several days.
All aspects of the Wendy Wu service well exceeded expectations. The service was thoroughly professional and competent. It merits a very positive recommendation.
The Around Cambodia itinerary, while challenging, was most enjoyable, instructive and with the help of a very good local tour leader, gave a first class introduction to Cambodia, its culture, people, history and cuisine.
Many thanks for your kind comments. We are delighted you had such a memorable time in Cambodia. From personal experience, it is such a warm and welcoming country.
We hope to see you again soon.
Kind regards
Zoe Bligh
. The Kirirom National Park trip although classed as a comfortable pace was more like a rock climbing exercise and with no proper footpaths which many people found difficult. Also after four days of the tour the entire 26 passengers went down with stomach bugs and daily visit to the pharmacy were made but the rep was very understanding and helpful. Since being home Ihave had to seek advice from my doctor , and am now clear of the bug. All the hotels were good and our rep Bout Sokkhoeum explained the history of Cambodia and local customs and was very informative helped each and every one of us where needed.
The Hong Kong add on out flight was delayed and we arrived at 2.30 a.m.
the following day which shortened the time spent in Hong Kong.
We are sorry to hear that The Kirirom National Park trip was not what you were expecting.
We have been advised by some other members of the group that they suffered with a stomach upset at some point during the tour. Our investigations indicate that this is likely to have been caused by a virus that spread from person to person and we truly hope you recovered quickly and your illness did not mar your overall enjoyment of the tour.
We acknowledge your comments about your flights being delayed and we are sorry this caused you to have less time in Hong Kong.
We are happy to hear that you have traveled with us 3 times with us to some amazing destinations.
Kind regards
Zoe Bligh
A well put together holiday, interesting mix of places to visit.
excellent customer service in the UK. Also dealt promptly and efficiently with comments submitted after the holiday. Thank you very much for the hamper you sent as a result.
A very enjoyable tour although some sites were not at their full potential in February dry season eg waterfalls. Hotels were good although breakfast could be improved at some hotels. There were some excellent lunch stops.
The guide was very helpful and friendly with a good command of English.
Not enough information provided about tour activities, advertised as a comfortable pace however many of our tour were unable to complete some of the activities due to the strenuous nature. Lot of time spent on bus travelling between venues. No variety in meals offered, rice twice a day for 14 days.
A good adventure but not exactly as advertised in the brochure or on the web site
Thank you for taking the time to provide us with your feedback.
We make every effort to make sure that our passengers are aware of each tour's pace, so are disappointed to hear that you found it difficult.
Each meal included in the group tours are planned to give you a genuine taste of the regions that you visit, and these are usually accompanied by rice.
We can see that by your product rating you enjoyed the adventure overall and hope that this has not deterred you from embarking on a new adventure with us in the future.
Kind regards,
Shanice
amazing holiday. tour guide vanak was exceptional.
fascinating country, delightful people, wonderful food and culture, seeing the real life and how people lived and worked and the projects to help people fascinated me most. Angkor wat and temples surreal, so intricate and beautiful.
First class service from start to finish, a well planned tour of Cambodia we experienced the country in so many ways, food, culture, history, and the wonderfull people. Simply first class.
The tour was very comprehensive well planed and our tour guide first class.
Wow! it sounds like you have had a holiday to remember! we hope that your memories of this lovely part of the world last a long time and we are absolutely delighted to hear of your great experiences while in Cambodia. We hope to welcome you back on tour with us in the not too distant future, along with any firends you may reccomend!
Kind regards,
Junior, Wendy Wu Tours
The tour guide and driver were both excellent, the hotels were very good. My overall experience was lowered by the comments below.
as the name implied this was a road trip around Cambodia .There were seven customers in the group, all over 60 years old.. The transport used for the journey was in my opinion inadequate,and not up to the expected standard. being cramped with insufficient leg room or indeed seating space, for a touring holiday of over 10 days, in. I would find it hard to recommend this trip, if this type of cramped transport were to be used again. This was my fourth trip with Wendy Wu, but the first in which I have had to make negative comments.
We are very sorry to hear of your disappointment with the vehicle in Cambodia. We will investigate and contact you directly when we've received a response from our suppliers.
Kind regards,
Lorraine, Wendy Wu Tours
We have travelled with Wendy Wu on 3 occasions and always recommended them to friends. Our experience ( and others) on the last trip to Cambodia was very poor and I could not recommend them at all. I spent a long time providing detailed feedback on the pros and cons of the trip but received absolutely no feedback at all. This has really surprised me. If Wendy Wu herself was aware of how poor it was she would be highly embarrassed.
I have lived abroad in the Middle East, Far East and Europe for over 20 years and travelled extensively. I am open, and love, new cultures and experiences. The 'Around Cambodia' trip ranks amongst the very worst of them all!
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