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At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.





We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Date
Rating
Customer Review
Fri 06 Mar 20
Our Tour
Excellent

Another excellent trip with Wendy Wu. Four countries in one, four seasons in one day. Paula was an excellent National Guide and great efforts from the local specialist guides in different parts of the country, though some accents were difficult to understand all the information they gave. Pedro in Patagonia was a joy! In particular we were subject to the limitations of weather on the planned itinerary - all credit to the local agency in Atacama for planning a very good substitute day at very short notice when we couldn't visit the geysers because the access road had collapsed in the unseasonal thunderstorms. It never rains in the desert does it???!!

Fri 06 Mar 20
Our Service
Excellent

Natasha was very helpful & understood our needs.

Wed 04 Mar 20
Our Tour
Excellent

Excellent tour, fast paced and several flights.

Sun 01 Mar 20
Our Tour
Excellent

An amazingly varied tour. The buzz in the capital and Valparaiso and then the quiet of the Atacama desert and the beautiful scenery of volcanoes and glaciers in the south of the country.

Sat 01 Feb 20
Our Tour
Excellent

An excellent tour and a wonderful introduction to Chile.

Our National guide Christobal Paez was first class - always helpful, informative and most attentive. He was great fun and cared for all of us.

The local guides were good, especially Francisca and Beatriz.

Fri 31 Jan 20
Our Tour
Excellent

A really good holiday. Cristobal, the National ****** was excellent - friendly, knowledgeable and always prepared to help. As a result, everything went smoothly and I had a great time.

Tue 09 Apr 19
Our Service
Good
Our Tour
Good

Service rating :

The tour 'Chile Top To Toe' was purchased through Wendy Wu and the process of arranging and purchasing the tour was good. However on the ground the tour was a set of subcontracted mini tours each with a different local guide. The service was variable. The flights and transportation was of a good standard. The hotels were also good and in excellent locations (apart from one - a late substitution in Valparaiso. The local guides were variable and this can contribute considerably to the enjoyment of the experience. The ones in Atacama and Patagonia were excellent. The one in Santiago was ok although his attitude was condescending. The one in the Lake District was poor - his timekeeping resulted in long, drawn out days missing some of the key attractions. His desire to insert his own aspects to the itinerary resulted in poor decision making.

Product :

Chile has some of the most spectacular natural assets - the Atacama desert and Torres del Paine National Park in Patagonia ought to be on everyone's bucket lists. Both are well covered in this tour. The tour is generally well organised but is subject to local operators in the different locations which can make it seem a little disjointed. Some tweaks needed to the itinerary in Valparaiso and the Lake District

Thu 20 Dec 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

My apologies for not replying sooner

What a fantastic tour, brilliant, if like us, you like geology. Cyna our guide was excellent in the Atacama. Puerto Varas was a contrast – wet, but Christian our guide rearranged things admirably, though the weather spoilt one day. Puerto Natales was another contrast, still raining but with Hurricane force winds. Again our guide Eduardo(Ed) rearranged the schedule and we saw some fantastic scenery.
So, a marvellous trip.

However there were some problems: one couple in our party lost a suitcase on the way out, this had an n effect on the trip as a whole.
Our time in Santiago was all right, though why we had to stay a night in Valparaiso I know not. One day to visit it would have been sufficient to see what we saw, although it would have been a very long day.
The Atacama stay was split between hotels. We and 6 others went to the Cumbres, which was a fine hotel, but dangerous. We were given a room probably 400 yards away along a very rough path which tore the bottom out my suitcase. We complained, and they moved us a room near the reception. The suitcase was replaced thanks to the kind offices of Senor Victor Huerta (Genente Hotel). He did insist the hotel was rustic but thee paths are very rough and inadequately lit- potential for a broken ankle there. Otherwise a nice hotel. We also spent one night in Calama, for some reason though Cyna said it would avoid us getting up very early

Puerto Varas was nice but my wife’s credit card would not be accepted by the machine when paying the bar bill, we thought nothing of it and paid with cash. She only used the card 3 times and only at the hotels where we were staying. A few days later after we had got home it was discovered that the card had been copied. This has been resolved BUT we wonder how it was done. Did someone at the Varas hotel have a copier in the machine, which was why it wouldn’t accept it? Another member of the party also had payment refused. It is safer to use cash though that is risky.

Our trip to Puerto Natales was interrupted by the late arrival at the airport of our guide Ed, so the sightseeing at the end of that first day did not happen. A mix up with your agents there?
As said before Ed rearranged things due to poor weather. He did promise that we would dip our hands in the Straits of Magellan, (I would have liked to paddle) but this did not happen.

Our return to Santiago was marred by the chaos at the airport, Latam need to sort themselves out
The flight to Santiago, however, was highlighted by the Captain of the aircraft banking as we flew over the Torres del Paine.
The two with the missing suitcase had problems again, Latam problems, which held up our return to the hotel. We needed to get back to book our seats for the return home. All was well though, and we made it.
As usual these trips are rushed, a rest day in the middle would have been appreciated.
Perhaps my comments my help in improving the trip for others

Jim and Marion Large

Product :

My apologies for not replying sooner

What a fantastic tour, brilliant, if like us, you like geology. Cyna our guide was excellent in the Atacama. Puerto Varas was a contrast – wet, but Christian our guide rearranged things admirably, though the weather spoilt one day. Puerto Natales was another contrast, still raining but with Hurricane force winds. Again our guide Eduardo(Ed) rearranged the schedule and we saw some fantastic scenery.
So, a marvellous trip.

However there were some problems: one couple in our party lost a suitcase on the way out, this had an n effect on the trip as a whole.
Our time in Santiago was all right, though why we had to stay a night in Valparaiso I know not. One day to visit it would have been sufficient to see what we saw, although it would have been a very long day.
The Atacama stay was split between hotels. We and 6 others went to the Cumbres, which was a fine hotel, but dangerous. We were given a room probably 400 yards away along a very rough path which tore the bottom out my suitcase. We complained, and they moved us a room near the reception. The suitcase was replaced thanks to the kind offices of Senor Victor Huerta (Genente Hotel). He did insist the hotel was rustic but thee paths are very rough and inadequately lit- potential for a broken ankle there. Otherwise a nice hotel. We also spent one night in Calama, for some reason though Cyna said it would avoid us getting up very early

Puerto Varas was nice but my wife’s credit card would not be accepted by the machine when paying the bar bill, we thought nothing of it and paid with cash. She only used the card 3 times and only at the hotels where we were staying. A few days later after we had got home it was discovered that the card had been copied. This has been resolved BUT we wonder how it was done. Did someone at the Varas hotel have a copier in the machine, which was why it wouldn’t accept it? Another member of the party also had payment refused. It is safer to use cash though that is risky.

Our trip to Puerto Natales was interrupted by the late arrival at the airport of our guide Ed, so the sightseeing at the end of that first day did not happen. A mix up with your agents there?
As said before Ed rearranged things due to poor weather. He did promise that we would dip our hands in the Straits of Magellan, (I would have liked to paddle) but this did not happen.

Our return to Santiago was marred by the chaos at the airport, Latam need to sort themselves out
The flight to Santiago, however, was highlighted by the Captain of the aircraft banking as we flew over the Torres del Paine.
The two with the missing suitcase had problems again, Latam problems, which held up our return to the hotel. We needed to get back to book our seats for the return home. All was well though, and we made it.
As usual these trips are rushed, a rest day in the middle would have been appreciated.
Perhaps my comments my help in improving the trip for others

Jim and Marion Large

Sun 16 Dec 18
Our Service
Poor
Our Tour
Excellent

Service rating :

The country was well worth the effort to visit. It was full on experience with plenty of travelling by bus and air. The sights were spectacular wherever we went . We enjoyed the Atacama more than we thought we would. Even though it rained in the lake district we were fortunate to see the snow covered volcano. Patagonian scenery was also breath taking even in the high winds. We were glad to make the extension to Easter Island to see the Maui even though the flight back was delayed by six hours.
Unfortunately I got stuck in the bathroom in the middle of the night due to mechanical failure of the door handle in the hotel in Santiago. The porter had to wreck the door to get me out. Luckily my wife was on the other side otherwise I would not be able to contact anybody until someone would hopefully come looking for me the next morning.It was distressing at the time as I was there over an hour.
The group was split up in the Atacama which made us have to travel some way between hotels . This was made worse as we had to leave the hotels on the third night to go to another hotel .There was no free courtesy bus in the San Pedro hotel to take us to town and it was near impossible to walk in pitch darkness on uneven roads . This meant we had no choice but to eat at the hotel which only offered a limited evening meal which was extremely expensive.
On arrival in Peurto Montt airport there was no guide to meet us which left us trying to ascertain what was happening. The lady in the information centre was extremely helpful even with the language barrier in contacting the local tour operator. We were there waiting for at least two hours which was frustrating as we had been travelling since early morning.
A national tour guide would have been helpful especially for communication as others in the group had encountered problems which the local guides had no interest in sorting out and also for assistance at the airports where the booking in process was very disorganised eg in Peunta Arenas. The transfer in Santiago from the Atacama to Peurto Montt was confusing. It was noticeable that partners were not sitting next to each other on the internal flights.
The local guides were not as good as previous trips we have been on before other than in the Atacama and Easter Island.
The standard of hotels were adequate some better than others. We were fortunate to have a very early breakfast at 4.30am in the hotel in Santiago before we left for Easter Island.

Product :

It was overall a wonderful experience.

Tue 11 Dec 18
Our Service
Good
Our Tour
Excellent

Service rating :

Service was very good and went very smoothly. Yes we would recommend.

Product :

Tour was exactly as described - so much of the country was covered in the limited time, considering the huge distances involved.

Wed 17 Oct 18
Our Service
Excellent

We have travelled with Wendy Wu many times usually to the Far East this time to Chile. As before we were very pleased with the holiday, excellant intinerary, included food and good hotels. The small group size 9 made it even better as the guides could give almost individual to us all. The picture is in the Torres del Paine National Park not to be missed.