20 Years of Wendy Wu Tours

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Date
Rating
Customer Review

CHINA DELIGHTS

Fri 07 Sep 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

The tour was exactly as sold and met all our aspirations. Our guide Nick was absolutely great and was completely organised and ensured everything was sorted for us and always checked that things were ok especially every hotel we checked into. All arrangements went to plan removing any worries as we could totally rely on everything just happening. Our local guides that joined us in different cities were all very friendly and highly proficient in their roles. Overall a great holiday and would definitely recommend Wendy Wu and would use again.

Product :

Delivered exactly what the brochure indicated

Our Response

Thank you for your fantastic review!


We are delighted you thoroughly enjoyed all aspects of your tour and that it met your aspirations.


Your comments about Nick will be passed along to him - I'm sure he will grateful to hear you were happy with his assistance throughout.


We thank you for your recommendations, and can't wait to help you plan your next adventure!

CHINA DELIGHTS

Fri 15 Jun 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

We were very impressed bu every aspect of this holiday.

Product :

Perfect for seeing different parts of China

Our Response

Thank you for your positive review!


We are delighted to hear you enjoyed your recent tour to China.


We really appreciate your recommendations, and look forward to assisting you find your next tour in the future!

CHINA DELIGHTS

Thu 07 Jun 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Well organised from booking to end of tour. Excellent guides.
Would definitely buy from them again and would recommend them to others.

Product :

Very interesting and contained fascinating insight into Chinese culture past and present.

Our Response

Thank you for your fantastic review!


It is such a delight to hear that you had such an amazing time, and your guides were able to help you throughout!


We really appreciate your recommendations, and can't wait to help you on your way to your next adventure!

CHINA DELIGHTS

Fri 11 May 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

A 5 star service all the way

Product :

China Delights in April is an excellent tour

CHINA DELIGHTS

Tue 28 Nov 17
Our Service
Excellent
Our Tour
Good

This fully-escorted tour unquestionably lived up to its name by being truly delightful from start to finish. Over its 18-day duration we enjoyed uninterrupted sunshine and covered a lot of ground, not just literally (i.e. approximately 3000 miles of internal travel by air, coach, boat and train), but also historically and culturally. As a consequence, the pace was at times quite challenging, prompting occasional wistfulness on our part for a little more opportunity to enjoy the comforts and facilities of the consistently good, and sometimes very swish, hotels in which we stayed. Ultimately, however, a bit more downtime would have been a poor exchange for any of the many gems which Wendy Wu managed to pack into an itinerary which was always busy without ever feeling rushed. Highlights for us included, inevitably, the Great Wall, the Terracotta Warriors, and the Panda Conservation Centre, all of which surpassed our already high expectations. There were, however, many other less iconic but equally memorable experiences: e.g. a leisurely, spectacular cruise on the River Li, and our visits to a tea plantation at Meijiawu Village, the Reed Flute Caves near Guilin, and the Grand Buddha at Leshan. We also thoroughly enjoyed the 6 shows which were either included in the tour package itself or available as optional extras, most notably the Impression Liu Sanjie Show in the bay at Yangshuo, the Face-Changing Show in Chengdu and the Shaolin Monks' Kung Fu Show in Beijing. If, like us, you were to take up all of the optional extras, which number about 8 in all and include a ride on the high-speed Maglev train in Shanghai, you would need to budget for a locally-payable total of about £250 per person, but in our view this is very good value for money.
Our many adventures were expertly choreographed by our good-humoured national tour guide, David, who seamlessly organised the tour group's numerous excursions and micro-managed the complicated logistics of our travel, sleeping and eating arrangements. A mine of information about China in general and about his home city, Xi-an, in particular, he provided us and our fellow-travellers with invaluable help and support with routine issues (e.g. shopping advice, translation, locating banks, ATMs, pharmacies, etc.) as well as responding sensitively and efficiently to a range of minor ailments, an accidental injury and a -serious, but thankfully resolved, medical emergency. David regularly entertained us with amusing anecdotes and jokes, but we felt honoured that he was also willing to share so much about himself, his family and his hopes. He was ably assisted by a succession of local guides, all of them very personable and knowledgeable and one, in particular, deserving of special mention. Alice, our elfin but feisty guide in Shanghai and Suzhou, took very seriously her responsibilities for our well-being and for our better enjoyment and understanding of her region. A very warm, endearing character, she went way beyond the call of duty in giving us glimpses of her personal life, taking and circulating group photos and even, on a couple of occasions, singing to us all on the coach.
Alice it was who unwittingly labelled us as "The Vegetables", along with the only other non-meat-eater in our group, Nicola. Her innocent mistake was echoed by a seemingly limited understanding of vegetarianism in some of the restaurants in which we ate, where succulent, predominantly vegetable dishes were sometimes rendered inaccessible to us by small amounts of meat and where plain boiled vegetables were occasionally our only option. Indeed, at one stage it felt as though we were being stalked from one restaurant to the next by the same plate of boiled cauliflower!! Generally, however, we ate very well. This was partly as a result of the interventions of David, Alice and our other guides, but partly too because of the thoughtfulness and generosity of other members of our tour group, All of them at various times acted as unofficial tasters where the meat content of a dish was uncertain, and they regularly ensured that we and Nicola had first dibs and second helpings whenever tofu, aubergines or other vegetarian dishes appeared. In many respects these mealtime collaborations typified our 15-strong tour group which, contrary to our pre-tour reservations about spending almost 3 weeks in the close company of strangers, proved to be as kind, as companionable and as cohesive an assortment of people as you could ever hope to meet.
In conclusion, we would heartily recommend this tour, which even included a promotional 2-night stop-over in Hong Kong. To all at Wendy Wu, especially our guides and, in particular, David and Alice, and to each and every one of our travelling companions, thank you very much for making this trip so utterly exhilarating and memorable.

Our Response

Thank you for taking the time to provide such detailed feedback!
Your comments have been passed across to the relevant departments, and we hope to welcome you on-board another tour in the future.

CHINA DELIGHTS

Thu 23 Nov 17
Our Service
Good
Our Tour
Good

Service rating :

Very good, but you sent my passport to the wrong address ........ !

Product :

Fascinating, but cut out the Big Buddha. Waste of a day.

CHINA DELIGHTS

Thu 23 Nov 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Well organised, friendly and helpful.National guide was very good with nothing too much trouble. Hotels were variable but always clean and tidy. Meals were good and varied.
Never been on a holiday like this before but if we ever decide to go to South East Asia or China again we will use Wendy Wu.

Product :

Lovely venues, an experience we will never forget.

CHINA DELIGHTS

Thu 05 Oct 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Helpful on the phone when making initial enquiries and booking. Good follow-up with paperwork, visa organisation and answering questions over the phone

Product :

A Well-planned tour - fitting a lot into the time (busy and, at times, tiring, but not surprising if you want to see as much as possible in the time). There were a couple of sites where we personally would have liked a little longer to see more, but it is difficult to cater for a group with varied interests. Helpful guide with us for the whole tour who made our care her chief concern, supplemented by local guides who knew their areas and were interesting.

CHINA DELIGHTS

Fri 09 Jun 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

your overall organisation was first class. Alice, our national guide was out standing - I couldn't rate her too highly. The local guides also were excellent. All of them (with perhaps one exception) were very well informed and good communicators with a good command of English. I have already highly recommended Wendy Wu Tours to my friends.

Product :

See my comments above which in summary state that the tour was excellent, the guides (especially Alice our national guide) were first class, the overall organisation went smoothly (apart from the lack of a western style breakfast in our Beijing hotel) and I would highly recommend Wendy Wu Tours.

Our Response

Thank you for your lovely comments!

CHINA DELIGHTS

Thu 11 May 17
Our Service
Excellent
Our Tour
Good

A wonderful tour manager, Summer made the whole trip very enjoyable and smooth.

Our Response

Thank you for your lovely review!

CHINA DELIGHTS

Tue 31 Jan 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

A very efficient and helpful booking process with emails handled promptly and all questions dealt with efficiently and in a friendly manner.

The tour it-self was well managed and whilst some concerns were raised about the standard and quality of some hotel rooms, the overall tour was a pleasure that was well managed by the main rep and those leading the specific city/region tours. Organisationally it could not be bettered.

Product :

Good overall value for money. Some of the local options were a little "iffy" but the explanations of what to expect of the local tour options was good.

Our Response

Thank you for warm comments, we are delighted to hear you enjoyed your tour in China. We are sorry to hear some of of the hotels did not meet your expectations, we will continue to closely monitor the feedback we receive for future development. 

We hope you have returned with many happy memories from this unforgettable destination.

China Delights

Thu 24 Nov 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

National guide was excellent.
Only criticism would be the tendency to give us too much information immediately at the start of each day. Frankly some of us were just too tired to take it all in!!

Product :

Great overview - hotels fine - delivered what it 'said on the tin'

CHINA DELIGHTS

Tue 22 Nov 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

National Guide Jackie Sun was exceptional.

Product :

busy but very enjoyable

China Delights

Mon 07 Nov 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

Hectic schedule but packed in all the highlights we wished to see. Booking was easy. Our National guide was excellent and the various local guides were good although at times they fed us too much detailed information.

Product :

Wendy Wu delivered what they promised so no complaints. We found the group (28) a little too large and as a result we found the tour a little rushed at times and there was no flexibility in the time spent at places etc.

Our Response

We would like to thank you for your valued feedback. Without this we would not be in a position to deliver this service.

We are sorry to hear that you thought the group size was too large and found the tour faces paced at times. I have passed on your feedback for future developments.

We hope you have returned with many happy memorable memories from this unforgettable destination!

Kind regards
Zoe Bligh

China Delights

Fri 04 Nov 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

The service was first class and all the guides were excellent.

Product :

The tour was very well organised and led and we saw everything we were expecting and a great deal more, thanks to Johnson and the local guides.

Our Response

We are extremely happy to hear you enjoyed the China Delights Tour, we hope you have returned with many happy memorable memories from this unforgettable destination.

Kind regards
Zoe Bligh