20 Years of Wendy Wu Tours

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Date
Rating
Customer Review

CHINA DELIGHTS

Sat 24 Nov 18
Our Service
Good
Our Tour
Good

Service rating :

Their China country guide (Chuck) was excellent and did his level best to ensure we had a trouble-free holiday. The only blot for us was that we flew in to Beijing (Air China) and had an approximately 5 hour layover before flying on to Shanghai - there were at least 3 flights leaving to Shanghai before ours, so why such a long wait?

Product :

I would actually rate this very good and the tours chosen were just what we wanted. The quality of the meals we had did vary a little, some excellent and some average and towards the end of the holiday they were becoming a little repetitive. The hotels were of good quality, very clean and comfortable. In fact every city we visited was immaculately clean - very impressive for such a large country and population.

CHINA DELIGHTS

Thu 22 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

I would recommend Wendy Woo Tours because our tour was excellent in every way. We could not fault the day to day organisation in China as everything went very smoothly. The guides are obviously experienced and well trained to ensure that every detail is planned well. We enjoyed every day and particularly were pleased with the meal time arrangements.

Product :

A a packed tour with many highlights. We had complete confidence in our guides.

Our Response

Thank you for your 5* review,
Its fantastic to hear that you would recommend our tour to others! It's brilliant that it was organised and ran smoothly. We are also pleased to hear that your guides were helpful and ensured that tour was enjoyed by everyone and that meal times were particularly good!
We are sure you have made some wonderful memories on your trip and hope that you will book again with us in the future.

CHINA DELIGHTS

Wed 14 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Organisation was excellent, everything was arranged for you. The National Guide, Christian, was fantastic and couldn’t have been more helpful. We just had to turn up and enjoy ourselves.

Product :

Very good value for money

Our Response

Thank you for your review!,
I am delighted that you had brilliant holiday! It's great to hear that your National Guide, Christian was very helpful and informative. We hope that you have made wonderful memories on your trip, and we hope that you will come back and book with us again in the future.

CHINA DELIGHTS

Sat 10 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Everything went well. The tour was well organised. Our guide was excellent and we had a great time.

Product :

This was a really good tour. It included everything that we wanted to see.

Our Response

Thank you for your 5* review!
We are so pleased that everything during the tour went well and that you thought the tour was well organised. Its also great to hear that you had an excellent guide and in turn this ensured you had a great time!
We are sure you have made some wonderful memories, and hope that you will book with us again in the future.

CHINA DELIGHTS

Thu 08 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Wendy Wu were waiting at the airport when we arrived. Our International guide was very well informed and spoke very good English she looked after us like family. The tour was packed full of places to visit and was extremely good value for money. All our meals were included and the restaurants were of a good standard. Our hotels were also of a good standard. When we arrived at the hotel for our flight home another rep was waiting for us to guide us through check in. Would defiantly book another holiday with Wendy Wu and would not hesitate to recommend them.

Product :

Great Service, great price and good communication.

Our Response

Thank you for your 5* review!
We are thrilled that you enjoyed your tour and that the National guide made you feel like family. It's fantastic that you got to see so many places and that you thought the tour was good value for money!
We are delighted that you would book another holiday with us and that you would recommend our company to others.
We look forward to helping you with another tour in the future.

CHINA DELIGHTS

Thu 18 Oct 18
Our Service
Good
Our Tour
Good

Great tour and our National Guide Michelle was excellent, always willing to "go the extra mile", she was very knowledgeable and always cheerful.
The local guides were generally good but need to allow a bit more time to allow guests - who might not go back to China - to take photos and read notices without having to rush to catch up.

CHINA DELIGHTS

Sun 07 Oct 18
Our Service
Good
Our Tour
Good

Tour was excellent, national guide Penny Li was wonderful. Some days seemed to have too much content for time available.
Hotels were good except one in Hong kong, The Eaton Hotel.Access to the lifts was from the loading bay/car park. Restaurant was good but had industrial ceiling, exposed ducting etc. Room was small, with 2 cases and 2 persons not much room.
Knowing in advance of late flight home late checkout should have been included, I had to pay 650 HK dollars .

CHINA DELIGHTS

Fri 05 Oct 18
Our Service
Good
Our Tour
Good

Service rating :

I have already done about 3 reviews which I think is enough.
Penny the national Guide was great...did an excellent job...some of the local guides could have been more informative and some of the hotels were not situated in the best places for touring the city and also some itinery could have been better timed, especially with the optional excursions

Product :

I have already done about 3 reviews

CHINA DELIGHTS

Thu 04 Oct 18
Our Service
Excellent
Our Tour
Good

This trip was a lifelong dream for me, I took a long time thinking which company and which tour to take. I don't think I could have chosen better. Our tour guide Penny Li was friendly, knowledgeable, effective and very aware of everybody's needs and wants in her 'family'.
Naturally there was some minor personality clashes with in the group but Penny kept it all very smooth. Also naturally some of the cultural differences were sometime difficult to understand, but I was visiting their country and so must accept their ways (not everybody was of that thought!)
The highlights were the Li river cruise, it must be said we had perfect weather. The Great Wall and number one the Terra cotta army. WOW.
Thank you to Penny, all the City guides, bus drivers and everybody who made my dream come true.

Our Response

Thank you for your positive review!


We are delighted you chose to book your tour through Wendy Wu Tours.


Your comments about your National Escort Penny Li will be passed along to our office in China, who will share this with her. I'm sure she will be happy to hear that you were pleased with her throughout your tour, including passing along her knowledge to you, and ensuring smooth running to give you the tour of a lifetime!


It is so nice to hear of your travel stories and personal highlights - The Great Wall and the Terracotta Army. China certainly offers some amazing sights combining the past with the present.


We would be honored to welcome you onboard another Wendy Wu Tour in the future.

CHINA DELIGHTS

Fri 07 Sep 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

The tour was exactly as sold and met all our aspirations. Our guide Nick was absolutely great and was completely organised and ensured everything was sorted for us and always checked that things were ok especially every hotel we checked into. All arrangements went to plan removing any worries as we could totally rely on everything just happening. Our local guides that joined us in different cities were all very friendly and highly proficient in their roles. Overall a great holiday and would definitely recommend Wendy Wu and would use again.

Product :

Delivered exactly what the brochure indicated

Our Response

Thank you for your fantastic review!


We are delighted you thoroughly enjoyed all aspects of your tour and that it met your aspirations.


Your comments about Nick will be passed along to him - I'm sure he will grateful to hear you were happy with his assistance throughout.


We thank you for your recommendations, and can't wait to help you plan your next adventure!

CHINA DELIGHTS

Fri 15 Jun 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

We were very impressed bu every aspect of this holiday.

Product :

Perfect for seeing different parts of China

Our Response

Thank you for your positive review!


We are delighted to hear you enjoyed your recent tour to China.


We really appreciate your recommendations, and look forward to assisting you find your next tour in the future!

CHINA DELIGHTS

Thu 07 Jun 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Well organised from booking to end of tour. Excellent guides.
Would definitely buy from them again and would recommend them to others.

Product :

Very interesting and contained fascinating insight into Chinese culture past and present.

Our Response

Thank you for your fantastic review!


It is such a delight to hear that you had such an amazing time, and your guides were able to help you throughout!


We really appreciate your recommendations, and can't wait to help you on your way to your next adventure!

CHINA DELIGHTS

Fri 11 May 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

A 5 star service all the way

Product :

China Delights in April is an excellent tour

CHINA DELIGHTS

Tue 28 Nov 17
Our Service
Excellent
Our Tour
Good

This fully-escorted tour unquestionably lived up to its name by being truly delightful from start to finish. Over its 18-day duration we enjoyed uninterrupted sunshine and covered a lot of ground, not just literally (i.e. approximately 3000 miles of internal travel by air, coach, boat and train), but also historically and culturally. As a consequence, the pace was at times quite challenging, prompting occasional wistfulness on our part for a little more opportunity to enjoy the comforts and facilities of the consistently good, and sometimes very swish, hotels in which we stayed. Ultimately, however, a bit more downtime would have been a poor exchange for any of the many gems which Wendy Wu managed to pack into an itinerary which was always busy without ever feeling rushed. Highlights for us included, inevitably, the Great Wall, the Terracotta Warriors, and the Panda Conservation Centre, all of which surpassed our already high expectations. There were, however, many other less iconic but equally memorable experiences: e.g. a leisurely, spectacular cruise on the River Li, and our visits to a tea plantation at Meijiawu Village, the Reed Flute Caves near Guilin, and the Grand Buddha at Leshan. We also thoroughly enjoyed the 6 shows which were either included in the tour package itself or available as optional extras, most notably the Impression Liu Sanjie Show in the bay at Yangshuo, the Face-Changing Show in Chengdu and the Shaolin Monks' Kung Fu Show in Beijing. If, like us, you were to take up all of the optional extras, which number about 8 in all and include a ride on the high-speed Maglev train in Shanghai, you would need to budget for a locally-payable total of about £250 per person, but in our view this is very good value for money.
Our many adventures were expertly choreographed by our good-humoured national tour guide, David, who seamlessly organised the tour group's numerous excursions and micro-managed the complicated logistics of our travel, sleeping and eating arrangements. A mine of information about China in general and about his home city, Xi-an, in particular, he provided us and our fellow-travellers with invaluable help and support with routine issues (e.g. shopping advice, translation, locating banks, ATMs, pharmacies, etc.) as well as responding sensitively and efficiently to a range of minor ailments, an accidental injury and a -serious, but thankfully resolved, medical emergency. David regularly entertained us with amusing anecdotes and jokes, but we felt honoured that he was also willing to share so much about himself, his family and his hopes. He was ably assisted by a succession of local guides, all of them very personable and knowledgeable and one, in particular, deserving of special mention. Alice, our elfin but feisty guide in Shanghai and Suzhou, took very seriously her responsibilities for our well-being and for our better enjoyment and understanding of her region. A very warm, endearing character, she went way beyond the call of duty in giving us glimpses of her personal life, taking and circulating group photos and even, on a couple of occasions, singing to us all on the coach.
Alice it was who unwittingly labelled us as "The Vegetables", along with the only other non-meat-eater in our group, Nicola. Her innocent mistake was echoed by a seemingly limited understanding of vegetarianism in some of the restaurants in which we ate, where succulent, predominantly vegetable dishes were sometimes rendered inaccessible to us by small amounts of meat and where plain boiled vegetables were occasionally our only option. Indeed, at one stage it felt as though we were being stalked from one restaurant to the next by the same plate of boiled cauliflower!! Generally, however, we ate very well. This was partly as a result of the interventions of David, Alice and our other guides, but partly too because of the thoughtfulness and generosity of other members of our tour group, All of them at various times acted as unofficial tasters where the meat content of a dish was uncertain, and they regularly ensured that we and Nicola had first dibs and second helpings whenever tofu, aubergines or other vegetarian dishes appeared. In many respects these mealtime collaborations typified our 15-strong tour group which, contrary to our pre-tour reservations about spending almost 3 weeks in the close company of strangers, proved to be as kind, as companionable and as cohesive an assortment of people as you could ever hope to meet.
In conclusion, we would heartily recommend this tour, which even included a promotional 2-night stop-over in Hong Kong. To all at Wendy Wu, especially our guides and, in particular, David and Alice, and to each and every one of our travelling companions, thank you very much for making this trip so utterly exhilarating and memorable.

Our Response

Thank you for taking the time to provide such detailed feedback!
Your comments have been passed across to the relevant departments, and we hope to welcome you on-board another tour in the future.

CHINA DELIGHTS

Thu 23 Nov 17
Our Service
Good
Our Tour
Good

Service rating :

Very good, but you sent my passport to the wrong address ........ !

Product :

Fascinating, but cut out the Big Buddha. Waste of a day.