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Reviews

Extraordinary tours by the Award-Winning tour specialist

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At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.





We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Date
Rating
Customer Review
Tue 07 Jan 20
Our Tour
Excellent

Can’t fault anything, from booking to Visa application to the holiday itself , all excellent.

Sun 10 Nov 19
Our Service
Excellent

Yes, Alexis was very efficient and did a great job.

Our Response

We are glad to hear your booking experience was positive. Our sales experts always try their best to accommodate our customers.

Sun 18 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Everything was well planned and well thought out. Yes would recommend them and book them again

Product :

Excellent. Good mix of city and country withers knowledgable guides.

Our Response

Thank you for your brilliant review!
We are delighted that you enjoyed your tour and that everything was well thought out and planned. It's also great to hear that you would recommend our company and that you would book with us again! We hope to help you with a new tour in the near future!

Sun 11 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

National ******, Monica Dong, was excellent and was ably backed up by colleagues at headquarters to deliver us on time to the right place with the right luggage for 21 fantastic days. Monica was really well organised, patient and thoughtful and caring for all of us. She was generous with her time and knowledge, imparting much information which added significant value and interest to our holiday. She enormous potential in the tourist industry and deserves to do well.

The tour was really well planned and exceeded our expectations covering a significant range of important sites of interest. We enjoyed particularly the Terracotta Warriors, the Li river cruised the 3 Gorges Dam as well as the different cities and rural areas.

We felt the tour was really good value for money and we enjoyed our flights via Finland. We aim to return to China having seen so much history and modern developments

Product :

Excellent value for money tour, covering a lot of ground and many different significant sites with well prepared local guides who had a passion for their home areas - well done all of them.

The brochure and the advance were excellent providing useful practical information in a measured format.It is worth noting that the weekly sped range quoted was low but this may be due to the weakness of the pound against the Yuan.

The optional tours did not always feel as they were optional according to some local guides who expected us to attend all optional activities. This is the one aspect of our experience that could have been handled better.

We have already recommended Wendy Wu tours to our friends and colleagues. Thank you.

Our Response

Thank you for your 5* review!
It's brilliant to hear the wonderful feedback of your national guide Monica, and that she was well organised, patient and thoughtful, as well as knowledgeable and generous. We are glad you thought the tour was well planned and that you enjoyed sights, such as Terracotta warriors and the Li river. It's also great to hear that you thought the tour was good value for money we hope that you have made some wonderful memories over the 21 days! we also hope that you bear us in mind for your next holiday!

Sun 11 Nov 18
Our Service
Excellent

With help of our guide Nick Liu, this ****** tour has given us wonderful memories of China and her people and history.

Our Response

Thank you for your 5* review,
We are thrilled that you enjoyed your tour and that you had fantastic guides and a wonderful group. It's amazing that your guide Nick was informative has given you wonderful memories of your tour. We hope that you will think of us when you come to book your next holiday.

Sun 21 Oct 18
Our Service
Good
Our Tour
Good

Service rating :

Everything worked very well, the size of the Group was larger than we anticipated. Travel was well planned

Product :

Met our expectations of a trip we would never attempt on our own

Sat 20 Oct 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Very well organised. Great to have the continuity and reliability of the tour manager throughout. Would definitely recommend Wendy Wu and use them again.

Product :

The tour covered all the main sites I wanted to see. Hotels were good throughout. With one or two minor exceptions so was the food.

Our Response

Thank you for your wonderful review!
We are thrilled that you had a great trip and that you felt you could rely on your Tour guide throughout! It's also brilliant to hear that you would book another tour with us again, and we look forward to helping you in the future.

Sun 13 May 18
Our Service
Good
Our Tour
Good

Service rating :

The tour was a good way of seeing the major sights of China. Using internal flights meant the time travelling was cut to a minimum.
The guides were excellent, we were well informed and looked after.
We were disappointed that the tour was supposed to be only around 20 in size, but in effect there were 40 on our trip on 2 coaches with 2 guides. we went everywhere together. In particular, it meant when we went for meals we were in mass catering places which was not good.

Product :

Was not happy with the size of the tour group - we had expected up to 20 - we had 40. We felt that the tours could have been run on different dates.

Thu 20 Oct 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

part of small group which made trip very enjoyable

Product :

on the go all the time very enjoyable

Tue 11 Oct 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

The itinerary covered all the key points on our list (good choice of itineraries for various needs), and our National Guide, Cici, was superb - the quality of the guide makes or breaks the tour on these escorted holidays and she was attentive, efficient and friendly, and well-supported by the Wendy Wu organisation. Choice of hotels was good, on the whole.

Product :

Great holiday, well organised on a very busy itinerary, good choice of hotels, Yangtze cruise excellent (Victoria Jenna), excellent tour guides especially our National Guide who was with us the whole time, and great value for money. You need to be fit to make the most out of this itinerary, but you will see (most of) the main sites of interest and learn a lot about China.

Tue 14 Jun 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

Hotels,food,service,travel guides,transport all excellent

Product :

Worth every penny and made even more memorable by their super national travel guide

Our Response

Fantastic! Thank you for your great feedback and we are delighted you are happy all aspects of your tour and have had a memorable time on your Classic China tour.

We trust we will see you on tour again in the not too distant future.

Kind regards,
Junior

Tue 10 May 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

Especially the national guide...Summer.

Product :

Could have reduced the travel towards the end off the tour, loved Lijiang not
so interested in Kunming.

Wed 07 Oct 15
Our Service
Excellent
Our Tour
Excellent

Service rating :

Our tour guide Yentel was great making sure we all enjoyed all we did and went the extra mile to put any hiccups right we enjoyed his company and hope he enjoyed ours as much he was just great just like our holiday

Product :

A wonderful adventure would reccomend it to friends who fancy going to China

Thu 21 May 15
Our Service
Excellent
Our Tour
Good

Service rating :

Our guide Marissa was brilliant. She was so calm,capable and caring. She sorted out any problems swiftly and she also had a great sense of humour and a good singing voice! We could not fault her. We truly felt like 'her family'.

Product :

We thoroughly enjoyed the tour, we packed in so much. The experiences, the sights, sounds and smells all exceeded our expectations. The local guides enhanced the experience with their personal stories and local knowledge. Just two small negatives : On occasion we were at a loose end on 'The Yangtze River Cruise' but to be fair we were there to relax before restarting the busy schedule. On certain trips we would have preferred a packed lunch to enable us to spend more time at the site e.g. Chongqing Zoo and The Great Wall. This was truly a great tour, to be recommended.

Our Response

Welcome back from your Classic China tour! Thank you for taking your time to post your review of your exeriences while in China and we are absolutely delighted to hear of your comprehensive comments about your touring.

We are glad to hear your guide Marissa provided you with her great experience to ensure you had an enjoyable time with your group or 'Tour family'!

We hope to have the pleasure of welcoming you on board with us again sometime in the near future.

Kind regards,
Junior.

Fri 14 Nov 14
Our Service
Excellent
Our Tour
Excellent

Service rating :

This was an excellent tour, it was a large group of 24 but was superbly managed by our National Guide; Grace. All flights, trains and ships were on time and no worry about internal flights or luggage. The hotels were better than expected with friendly and efficient service from staff. The restaurants visited during the tour served good food.

Product :

The best rating I can give this tour is that I would recommend it to anyone. There is a need for a fair level of fitness as the tour was none stop. If you want good value for money and to see as much of China as you can this has to be a great deal.