At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Date
Rating
Customer Review

DISCOVER JAPAN

Wed 20 Dec 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

a rich, eventful itinerary, excellent choice of hotels and knowledgeable local guide. Meals were arranged so that we've got a sound impression of Japanese cuisine.
It was a memorable tour! Many thanks

Product :

reasonable price especially taking into account that all meals were included

DISCOVER JAPAN

Fri 10 Nov 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

This is duplicate response plus have sent separate e mail.

Product :

Spot on! See e mail and earlier response

DISCOVER JAPAN

Tue 07 Nov 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

From being to end of tour were well informed and well lead.

Product :

Japan and tour were wonderful, a desire to visit Japan forfilled.

DISCOVER JAPAN

Tue 24 Oct 17
Our Service
Good
Our Tour
Good

..

DISCOVER JAPAN

Tue 06 Jun 17
Our Service
Poor
Our Tour
Good

They did well in that arrangements ran smoothly, hotels and food were good.

The drawbacks were that there was no flexibility so that on a bad day our tour of Fuji had to be aborted although the following day the weather was good.

More seriously, the Guide was not very communicative. He gave us very little information about the sights we visited relying on us to do our own research. I am not sure how he would have been able to adapt in a crisis or how good his English really was.

I would have liked to visit more places where we could have seen Japanese art and artifacts and also the historical areas in Kyoto and Kanazawa. We saw very little of these. We did not see much of Kyoto itself which was disappointing. The sake brewery we visited was purely a sales point, we did not see how the drink was produced.

Perhaps too much time was spent on long coach journeys when it would have been more efficient to travel by train.

Our Response

We're sorry to hear that you felt disappointed with certain aspects of your tour, and would be happy to look into this further if you would like us to. Please contact a member of our customer service team on customer@wendywutours.co.uk so that we can discuss your concerns in more detail.

DISCOVER JAPAN

Tue 06 Jun 17
Our Service
Good
Our Tour
Good

Looked after customers well hotels used very good in good locations Food of a high standard and varied. Have used company 3 times now and would use again

Our Response

Thanks for your kind comments.

DISCOVER JAPAN

Fri 14 Apr 17
Our Service
Excellent

Very well organised tour with a fabulous guide. Good hotels,varied venues visited.

Discover Japan

Thu 24 Nov 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

A very good local guide who enhanced the holiday. The meals and hotels were very good.

Product :

Whilst I had no problem with a packed itinerary I did feel we cd have eaten later in the evening. At times we did not have time to unwind or change our clothes before quite early mealtimes - which were usually over and done with by 8.30 pm

DISCOVER JAPAN

Wed 23 Nov 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

Well organised and attention to detail

Product :

Very interesting itinerary and wonderful accommodation

DISCOVER JAPAN

Wed 23 Nov 16
Our Service
Excellent
Our Tour
Good

Very good. Everything went to plan and was well organised.

DISCOVER JAPAN

Mon 07 Nov 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent.

Product :

Excellent. Have done the detailed feedback questionnaire.

Discover Japan

Tue 18 Oct 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

Right from beginning, some one to receive us at airport to end the service was excellent. Our guide Haruko Hayashi was excellent and understood her patience calmness and guidance. Learned a lot about Japan and came to appreciate the country and people even more.

Product :

One of the best holidays we had. Everyone should visit Japan. It will make us better people.

Our Response

We are delighted to hear your positive about your tour guide Haruko Hayashi, i have passed your feedback onto our local office in Japan where they will pass this on. I'm sure this will make Haruko's day!

We are extremely happy to hear that you had a fantastic time in Japan, we hope you have returned with many happy memories!

Kind regards
Zoe Bligh

Discover Japan

Sat 18 Jun 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

1st rate service from booking until end of the tour!

Product :

Fantastic holiday experience, would recommend!

Discover Japan

Tue 14 Jun 16
Our Service
Excellent
Our Tour
Good

Service rating :

As always Wendy Wu were very friendly and efficient when dealing with any problems.

Product :

It was a very good and enjoyable holiday, but more free time would have been appreciated.

Discover Japan

Tue 14 Jun 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

Everything was thought of, excellent guide

Product :

Loved Japan, gave us a lovely trip

Experience

  • UK's leading Asia Specialist
  • Over 19 years of experience
  • Friendly, knowledgeable regional specialists
  • Experienced English speaking tour guides

Peace of Mind

  • Everything's included in the price
  • Award-winning service
  • Carefully planned itineraries
  • Fully ABTA and ATOL protected

Don't just take our word for it

  • 4.7 out of 5 Customer Product Satisfaction
  • 4.7 out of 5 Customer Service Satisfaction
  • Gold Award Feefo Accreditation
  • feefo reviews

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