At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.
You can also read more reviews about Wendy Wu Tours on TripAdvisor.
a rich, eventful itinerary, excellent choice of hotels and knowledgeable local guide. Meals were arranged so that we've got a sound impression of Japanese cuisine.
It was a memorable tour! Many thanks
reasonable price especially taking into account that all meals were included
This is duplicate response plus have sent separate e mail.
Spot on! See e mail and earlier response
From being to end of tour were well informed and well lead.
Japan and tour were wonderful, a desire to visit Japan forfilled.
They did well in that arrangements ran smoothly, hotels and food were good.
The drawbacks were that there was no flexibility so that on a bad day our tour of Fuji had to be aborted although the following day the weather was good.
More seriously, the Guide was not very communicative. He gave us very little information about the sights we visited relying on us to do our own research. I am not sure how he would have been able to adapt in a crisis or how good his English really was.
I would have liked to visit more places where we could have seen Japanese art and artifacts and also the historical areas in Kyoto and Kanazawa. We saw very little of these. We did not see much of Kyoto itself which was disappointing. The sake brewery we visited was purely a sales point, we did not see how the drink was produced.
Perhaps too much time was spent on long coach journeys when it would have been more efficient to travel by train.
We're sorry to hear that you felt disappointed with certain aspects of your tour, and would be happy to look into this further if you would like us to. Please contact a member of our customer service team on email@example.com so that we can discuss your concerns in more detail.
Looked after customers well hotels used very good in good locations Food of a high standard and varied. Have used company 3 times now and would use again
Thanks for your kind comments.
Very well organised tour with a fabulous guide. Good hotels,varied venues visited.
A very good local guide who enhanced the holiday. The meals and hotels were very good.
Whilst I had no problem with a packed itinerary I did feel we cd have eaten later in the evening. At times we did not have time to unwind or change our clothes before quite early mealtimes - which were usually over and done with by 8.30 pm
Well organised and attention to detail
Very interesting itinerary and wonderful accommodation
Very good. Everything went to plan and was well organised.
Excellent. Have done the detailed feedback questionnaire.
Right from beginning, some one to receive us at airport to end the service was excellent. Our guide Haruko Hayashi was excellent and understood her patience calmness and guidance. Learned a lot about Japan and came to appreciate the country and people even more.
One of the best holidays we had. Everyone should visit Japan. It will make us better people.
We are delighted to hear your positive about your tour guide Haruko Hayashi, i have passed your feedback onto our local office in Japan where they will pass this on. I'm sure this will make Haruko's day!
We are extremely happy to hear that you had a fantastic time in Japan, we hope you have returned with many happy memories!
1st rate service from booking until end of the tour!
Fantastic holiday experience, would recommend!
As always Wendy Wu were very friendly and efficient when dealing with any problems.
It was a very good and enjoyable holiday, but more free time would have been appreciated.
Everything was thought of, excellent guide
Loved Japan, gave us a lovely trip
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