Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Discover Japan

Wednesday 01 May 2024

Overview Rating:

Our Tour: Excellent

Great if like us, you haven't been to Japan before and would find the country difficult to navigate. It seems expensive on the face of it, but actually with all the flights and meals included it's reasonable in comparison to others. Our guide was the tops and with a group of 27 - mostly antipodean and UK participants, she managed us well. You get to see a lot but don't expect a lot of time off. I recommend you stay longer than the tour dates if you want that. This was our first organised tour, which takes a bit of getting used to. You are giving up some freedom for certainty and a lot less to worry about. Highly recommended.

Discover Japan

Tuesday 23 Apr 2024

Overview Rating:

Our Tour: Excellent

The tour was excellent from the beginning when it was first organised to the food and trips with our brilliant guide. We saw temples and shrines and learnt the history relating to them. We saw beautiful gardens and visited local restaurants as well as exemplary hotels.
It made me think again about the people and culture of Japan.

Discover Japan

Sunday 21 Apr 2024

Overview Rating:

Our Tour: Excellent

Fantastic experience visiting Japan with an excellent group touring together with another really well organised Wendy Wu holiday.

Discover Japan

Saturday 13 Apr 2024

Overview Rating:

Our Tour: Good

Well organised

Discover Japan

Monday 20 Nov 2023

Overview Rating:

Our Tour: Excellent

The trip covered many of the popular tourist sights in Japan, but also some different places and experiences that I don't think we would have found on our own. Our guide (Meyouke) was fantastic and kept our group in order - especially getting quickly on and off the bullet train. Our group were a mixture of people from UK, New Zealand and Australia and were a fantastic friendly group which made the trip even more enjoyable.

Discover Japan

Monday 20 Nov 2023

Overview Rating:

Our Tour: Excellent

The chosen activities and guide were really good.. At first we struggled a bit with the food, but the later on hotels had more variety.
Our only negative was the connecting flights made the journeys long and arduous. Perhaps Wendy Wu could offer more alternatives and suggestions to make the customer more aware of how tiring the flights were.

Discover Japan

Monday 06 Nov 2023

Overview Rating:

Our Tour: Excellent

An absolutely fabulous trip everything worked like clockwork, accommodation and food was first class. The national guide was knowledgeable and went out of his way to ensure that we got the most out of our trip. The itinerary was packed with interesting and diverse visits which gave an introduction to Japan .
The meet and greet at the airport and assistance at the airport on departure made the trip stress free.

Discover Japan

Thursday 02 Nov 2023

Overview Rating:

Our Tour: Good

Efficient transfers with helpful guides to meet us on arrival and departure. Mostly very good hotels (Suwa hotel not up to the mark). Excellent itinerary and packed a lot in and coach trips worked well. Group was nice (28 people) with UK and Aus participants. Very interesting tour overall. But not very good communications from Wendy Wu beforehand; guide could have worked a lot smarter and had limited understanding of questions in English; timings for some of the visits were too short, given that we had travelled so far and that we had unexpected free time at hotels that we couldn't do much with.

Discover Japan

Monday 23 Oct 2023

Overview Rating:

Our Tour: Excellent

My wife and I cannot rate our holiday experience high enough. Everything was very well organised, the staff were amazing and the itinerary perfect.
Our tour guide, Take, was incredibly knowledgeable, attentive, had a fantastic sense of humour and nothing was too much trouble.
Thank you Take and Wendy Wu for making our honeymoon amazing!

Discover Japan

Monday 09 Oct 2023

Overview Rating:

Our Tour: Good

Did what the brochure said but our time was too closely managed for us to do any exploring on our own.

Discover Japan

Tuesday 03 Oct 2023

Overview Rating:

Our Tour: Good

Spoilt by few things- luggage for Christine sent wrongly, a full day to return, unacceptable: Restaurant a good mile away at night, no transport, very heavy rain, some walked and soaked ( 2 people stayed in Hotel); last Hotel we late away, had t,o negotiate room extension ourselves (5 of us, I paid for the room).
Mina tour guide excellent
More time in Kenroukuen Garden, felt very rushed

Our Response

Thank you for sharing your feedback, and we're sorry to hear about the inconveniences you experienced during your trip. Your comments are valuable to us, and we'll use them to improve our services. We're pleased to hear that you found Mina, your tour guide, excellent. If you have any further details or would like to discuss your experience in more detail, please feel free to contact us at customer@wendywutours.co.uk. Many thanks and kind regards, Jimmy, Wendy Wu Tours.

Discover Japan

Saturday 09 Sep 2023

Overview Rating:

Our Tour: Good

Well planned itinerary but not 5 star as overall it seemed rushed and would benefit by an extra day or so.

Our Response

Thank you for your valuable feedback on our itinerary. We appreciate your input and will take it into consideration for future improvements. We want to ensure that our tours meet the expectations of our valued customers. Your suggestion of adding an extra day is noted, and we will work on enhancing the overall experience. We hope to welcome you on another journey soon. Jimmy, Wendy Wu Tours.

Discover Japan

Wednesday 07 Jun 2023

Overview Rating:

Our Tour: Excellent

Excellent planning, everything went smoothly, friendly and entertaining guide, wide range of viewing experiences, nice hotels.

Discover Japan

Sunday 04 Jun 2023

Overview Rating:

Our Tour: Excellent

Good organisation and guide who went over and beyond.

Discover Japan

Sunday 04 Jun 2023

Overview Rating:

Our Tour: Excellent

Fantastic tour with great organisation. Tour guide was fantastic and managed the large group very well. A great variety of good quality Japanese meals.
The Wendy Wu sales and aftersales team were also very pleasant to deal with.
We would book with Wendy Wu Tours again and we are already planning our next trip! Thank you for the amazing memories!