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The Award-Winning Tour Specialist

Reviews

Extraordinary tours by the Award-Winning tour specialist

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"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

DREAMS OF NATURE

Sunday 18 Nov 2018
Overview Rating:
Our Service: Poor
Our Tour: Poor

Service rating :

Our guide was fantastic. Organisation fantastic. China fantastic.
I would however have liked to do a lot more walking. I felt the description of the holiday was slightly inaccurate. It was billed as an active holiday but the walks were short and slow.

Product :

Not as active as described. For example the two/three hours walking through rice fields was half an hour along a road to lunch then half an hour back on a path through the fields. I was expecting a longer walk through countryside at my own pace

Our Response

Thank you for your feedback.


We are pleased to hear that you found your tour guide and the organization of your tour fantastic.


Your comments regarding the pace of the tour has been acknowledged and taken onboard to be reviewed.


We hope you have returned home with some wonderful memories of this iconic country that will last for many years to come.

DREAMS OF NATURE

Friday 16 Nov 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Excellent holiday from beginning to end. Superb itinerary and national guide

Product :

Great value. All hotels were clean and of a good standard but breakfasts not always geared towards western tourists. No real problem as lunch and dinner were often more than enough for the day. If you like coffee take your own coffee sachets as coffee outside of big cities sometimes difficult to find

Our Response

Thank you for your 5* review,
We are delighted that you had an excellent holiday from beginning to end and we are pleased that you had a superb itinerary and that you liked your National guide. We hope you have made some wonderful memories on your tour and that you will think of us when booking your next break.

DREAMS OF NATURE

Thursday 14 Jun 2018
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Well structured holiday.

Product :

There were only 7 of us in the group and Wendy Wu decided to go ahead with the tour. When we all met at Guilin, China then we were told we have to pay more tips for local guides than we have in our tour confirmation documents booking info in order to make up the different. We all believe this is an unfair request on behalf of Wendy Wu. Wendy Wu later agreed we should all pay the amount of tip as our travellers from Australia. We should not have to be asked to pay more just because we have a smaller group - this is such an unfair treatment if WW decided to go ahead with the tour - You would not have asked to pay more for your meal in a restaurant if the restaurant is not busy to supplement the restaurant running cost.
Some of the bus was in poor condition and particulary for a long bus journey over 6 hours. The condition of the bus is not keep in line with the price we paid for the tours.

Our Response

Thank you for taking the time to leave your feedback regarding your recent tour to China.


If you are travelling in a smaller group with local guides only, then tipping is paid in each destination. To be fair to the guides we ask for a slightly higher amount per traveller with small groups. We always ensure the correct amount is shown on the final itinerary.


We were further sorry to hear of any disappointment with some of the vehicles and please be assured all your comments have been taken onboard.


We hope you otherwise enjoyed the tour and have come away with some fantastic memories of the breathtaking scenery.

DREAMS OF NATURE

Saturday 12 May 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Our national guide Christian was amazing. He really looked after each one of us. The tour was well organised and very varied. Our vehicle was spacious and we had careful drivers and knowledgeable local guides. We travelled by coach, boat and train and we saw some fantastic scenery and some very entertaining cultural shows. Our food and accommodation were both very good and our group of 14 (mainly Australians) were fun to be with.

Product :

Whole trip went extremely well. The guide always checked that we were happy with our rooms and made sure that the food we were eating was first rate. The trip was extremely well planned and would recommend anyone wanting to see a different part of China to join this tour

DREAMS OF NATURE

Sunday 21 Jan 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Enthusiastic, well-informed, reassuring and supportive advice and leadership from all our Tour Guides, but above all our National Guide Sophie, who adopted me on my arrival as a solo traveller on her first Asian trip, whose suitcase hadn't made it from Hong Kong to Guilin. She went shopping with me to make sure I had everything I wanted until my suitcase caught up. And never lost her charm, calm or sense of humour during our 3 weeks of travel around many hotels in several provinces.

Product :

All inclusive, trains, planes, coaches, hotels and nearly all our meals. Not to mention all the time, patience and assistance from all our Guides, who didn't just accompany us in working hours, but went out of their way to assist with any additional exploration we wanted, such as a local massage in Chongqing, cocktails in Giulin and coming shopping with us to help get clothes and toiletries

DREAMS OF NATURE

Friday 24 Jun 2016
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

We have an excellent national guide,Eileen.She backed up the local guide and looked after us really well and took care of everything.

Product :

I had a wonderful time.The scenery was beautiful and the people in the group was very friendly and caring.I enjoyed the walks though the humidlity was a challenge.It was worth every drop of sweat!!!

Our Response

Welcome home from your 'Dreams of nature' tour and we are delighted to hear that you have an amazing time on tour with us. Your guide Eileen will be delighted to hear that she has been able to enhance your experiences while on tour.

Glad to hear that the temperatures during your time away were enjoyable for you and hope you have come back with many a great memory and an appetite to travel with us again into Asia.

Having said that, we would love to see you again at some point in the not too distant.

Kind regards,
Junior