Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

ESSENCE OF INDIA

Tuesday 16 Apr 2019

Overview Rating:

Our Service: Good

Our Tour: Good

Service rating :

Excellent holiday arranged by the specialists with a fantastic guide in India.

Product :

Good all round value provided

ESSENCE OF INDIA

Tuesday 16 Apr 2019

Overview Rating:

Our Service: average

It was a wonderful and unforgettable experience that I had in India with Wendy wu Tours , but extremely tiring and 12 hours on coach one day 4 and five hours the following day etc didn’t help

ESSENCE OF INDIA

Tuesday 21 Nov 2017

Overview Rating:

Our Service: average

Our Tour: average

Service rating :

I originally booked with a travel company who went into liquidation. My booking was then passed to another travel company (world wide). From then on I was made to feel second best by Wendy Wu staff and the staff of World wide travel firm. The actual holiday was ok though as always too much food and it was very repetitive. on one night our evening meal was included which we were not aware of and paid for it. Trying to get the money back from WW took the tour guide over a week!!

Product :

Spent too much on over priced hotels which we invariably only slept in so could not enjoy facilities as often returned too late

Our Response

We're sorry that you were disappointed with the service you received from us, and regret that your initial travel agent was unable to handle your booking. Unfortunately we have to communicate with your agent since the booking is through them, which was of course made difficult on this occasion. We regret that you felt this impacted your experience, and have passed your feedback to the relevant departments.

We hope that you otherwise enjoyed your tour with us, and that you have come away with some lovely memories of this amazing location.

Kind regards,
Megan
Customer Care Executive