At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Date
Rating
Customer Review

ESSENCE OF INDIA

Tue 21 Nov 17
Our Service
Poor
Our Tour
Poor

Service rating :

I originally booked with a travel company who went into liquidation. My booking was then passed to another travel company (world wide). From then on I was made to feel second best by Wendy Wu staff and the staff of World wide travel firm. The actual holiday was ok though as always too much food and it was very repetitive. on one night our evening meal was included which we were not aware of and paid for it. Trying to get the money back from WW took the tour guide over a week!!

Product :

Spent too much on over priced hotels which we invariably only slept in so could not enjoy facilities as often returned too late

Our Response

We're sorry that you were disappointed with the service you received from us, and regret that your initial travel agent was unable to handle your booking. Unfortunately we have to communicate with your agent since the booking is through them, which was of course made difficult on this occasion. We regret that you felt this impacted your experience, and have passed your feedback to the relevant departments.

We hope that you otherwise enjoyed your tour with us, and that you have come away with some lovely memories of this amazing location.

Kind regards,
Megan
Customer Care Executive

ESSENCE OF INDIA (PRIVATE DEPARTURE)

Tue 18 Apr 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Everything from start to finish.

Product :

Great value for a private tour.
Things could not have gone much better.

Experience

  • UK's leading Asia Specialist
  • Over 19 years of experience
  • Friendly, knowledgeable regional specialists
  • Experienced English speaking tour guides

Peace of Mind

  • Everything's included in the price
  • Award-winning service
  • Carefully planned itineraries
  • Fully ABTA and ATOL protected

Don't just take our word for it

  • 4.7 out of 5 Customer Product Satisfaction
  • 4.7 out of 5 Customer Service Satisfaction
  • Gold Award Feefo Accreditation
  • feefo reviews

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