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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Georgia, Armenia & Azerbaijan

Tuesday 03 Oct 2023
Overview Rating:
Our Tour: Good
Generally a very comprehensive tour of the Caucasus. Too many churches to visit and over lengthy lunches resulted in our arrived after dark on a few occasions. It would have been nice to visit Batumi to get a more balanced feel for Georgia. Hotels and meals were mainly of a good standard.

Our Response

Thank you for your feedback, we appreciate your comments and are glad to hear you found our Caucasus tour comprehensive. We'll certainly take your comments about the itinerary into consideration to improve future experiences. We're pleased to know you enjoyed the hotels and meals overall. Kind regards, Jimmy, Wendy Wu Tours.

Georgia, Armenia & Azerbaijan

Tuesday 03 Oct 2023
Overview Rating:
Our Tour: average
Much of the holiday was good especially Azerbaijan for our guide Elvin was exceptionally good. However it was a different matter in Georgia. Our guide was not always clear in her organisation and I did not always know what we were supposed to be doing. The days were often rushed and too much time was spent on the lunch breaks. On 15 September we had passed the Georgian Friendship Monument in daylight but because of poor organisation it was getting dusk when we saw Georgetown Church , and it was pitch dark when we again came to the Friendship Monument. We also travelled winding mountainous roads in the dark, which was potentially dangerous, We had to complain before we got a better coach on Georgia after a few days. I think better planning is required in Georgia and the Hotel KutaisinTerrace was fairly basic and down a backstreet so we had to porter our own luggage on arrival..
Armenia was well organised and we knew where we were going etc.
I think if this had been my first Wendy Wu tour it would have been my last, and other people felt the same. I would appreciate some feedback from Wendy Wu.

Our Response

Thank you for sharing your thoughts on your recent holiday with us. We appreciate your feedback and apologise for any inconvenience you experienced.

We're delighted to hear you had a positive experience in Azerbaijan with our exceptional guide, Elvin. However, we're sorry to learn about the challenges you faced in Georgia. Your concerns are important to us, and we will be in touch soon with our response to address them. Kind regards, Jimmy, Wendy Wu Tours.

Georgia, Armenia & Azerbaijan

Friday 08 Sep 2023
Overview Rating:
Our Service: Excellent
Excellent as always.

Our Response

That's great to hear, Maureen, thanks so much for your review.

Georgia, Armenia & Azerbaijan

Tuesday 20 Jun 2023
Overview Rating:
Our Tour: Good
Too long spent on our lunch stops.
Each day started too late which caused us to rush.
Coach used in Georgia was too small and uncomfortable, with dirty windows and one with misted double glazing.

Georgia, Armenia & Azerbaijan

Tuesday 06 Jun 2023
Overview Rating:
Our Tour: Good
The quality of the transport in Georgia and Armenia was not very good also some of the meals in Armenia was poor.

Georgia, Armenia & Azerbaijan

Tuesday 06 Jun 2023
Overview Rating:
Our Tour: Good
A lot of large arrivals at destinations
Seriously annoyed Wendy Wu did not send Azerbaijan visa wising me to nearly miss my plane.Emergency contact eventually sent it but by that time I was so shaken that I became I’ll.I vomited twice : once at Heathrow during wheelchair assistance and later at Frankfurt
I missed the first full day and evening meal as I was not well and stayed in the hotel
Overall this was a great holiday with excellent guides and a very varied itinerary .Hotels varied but generally good and included meals were outstanding
Please address the visa situation.it will be documented on my details

Georgia, Armenia & Azerbaijan

Tuesday 28 Feb 2023
Overview Rating:
Our Service: Excellent
They respond quickly to queries.

Georgia, Armenia & Azerbaijan

Tuesday 24 Jan 2023
Overview Rating:
Our Service: Excellent
My booking phone call was answered promptly by a knowledgeable and competent young lady (Alti?) who went out of her way to ensure our booking arrangements and flights from/to Manchester were appropriate.

Booking with her assistance was a pleasure!

Our Response

Arti will be delighted to read your feedback. Thanks so much for your comments!