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At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.





We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Date
Rating
Customer Review

GLORIES OF CHINA

Fri 14 Jun 19
Our Service
Excellent
Our Tour
Excellent

Service rating :

Easy online booking with any queries quickly answered. Visa process very efficient and final paperwork and documents arrived in plenty of time.

Product :

It was never going to be a relaxing holiday and a few of the day's involving internal travel were pretty full on but China is a big place and it has to be done. The organisation was superb from the time we were met by our national guide Eileen at Shanghai to the time she (tearfully) waved us goodbye at Beijing the tour ran like clockwork. All hotels were good by any standard and any room problems were quickly resolved. Free bottles of water were provided in every hotel. Some locations were better than others with the hotels in Guilin and Yangshuo particularly well placed for an evening stroll and see local life. Our local guides were good although they did tend to give a heavy sell on the "optional" tours on offer. The selling at the factories we visited tended to be a bit full on but then again I did manage to get a bargain at the jade factory. Don't be afraid to haggle hard and maybe you will be offered a "secret" price. We were a group of 25 with 7 different nationalities who bonded well and made the trip enjoyable.

Our Response


Thank you for your review.

We are pleased to hear all your questions were answered quickly, and your visa process was make easy and efficient for you.

We hope you have returned home with some wonderful memories of the sights you saw that will remain with you for many years to come.

GLORIES OF CHINA

Fri 14 Jun 19
Our Service
Excellent
Our Tour
Good

Everything ran smoothly from pickup at airport to end of tour. Both national guide Eileen and local guides were excellent.EXCELLENT

Our Response


Thank you for your 5* review

We are delighted to hear your tour ran smoothly from the moment you landed.

Your lovely comments about Eileen and your local guides will be passed along to them - I'm sure it will make their day.

When your ready for your next adventure, let us know. We cannot wait to help you plan your next tour.

GLORIES OF CHINA

Sun 02 Jun 19
Our Service
Excellent
Our Tour
Excellent

Service rating :

The tour guides were all excellent, especially our national guide Hoffman who looked after all of us and for whom nothing was too much trouble. He was a credit to Wendy Woo.

Product :

Excellent tour itinerary that was flexible enough to be changed to suit bad weather. Great value for money and we managed to tick off all of our China bucket list

Our Response


Thank you for your 5* review.

We are delighted to hear you enjoyed your tour and were able to tick off some items on your bucket list.

Your kind words about Hoffman will be shared with our China office who will pass them along to him! I'm sure it will make his day!

We would be honored to welcome you onboard another Wendy Wu Tour in the future - whether you decide to return to China or explore any of the other amazing destinations we offer.

GLORIES OF CHINA

Tue 23 Apr 19
Our Service
Excellent
Our Tour
Excellent

Service rating :

First class back up and service from the London office. The China visa experience went very smoothly.All travel guides gave excellent help and information, nothing was too much trouble.

Product :

A trip of a lifetime. The itinerary suited us perfectly.

GLORIES OF CHINA

Mon 25 Mar 19
Our Service
Excellent
Our Tour
Excellent

Service rating :

I would be glad to recommend wendy wu to anybody and everybody. It was so easy and we were looked after every step of the way.Addison our tour guide was brilliant and was happy to help with everything and anything no Matter what time of the day or night. His information was invaluable and insight was remarkable getting us to places before the crowds and choosing the best places to eat and stay. I will always consider him as a friend. E

Product :

The way we were looked after.

GLORIES OF CHINA

Sat 15 Dec 18
Our Service
Poor
Our Tour
Poor

Service rating :

We chose this tour because it was graded as “comfortable”. It was very full on and we had very little leisure time most days going out after an early breakfast and not going back until after our evening meal. The allocated time for visiting the sites was insufficient in some cases ( like the Great Wall) 1hr and far too long in others like the (silk factory) 2hrs.The food was the same day in day out and of poor quality most of the time. We had the same for lunch as for our evening meal for two weeks. There should be much more flexibility regarding meals I don’t think I will ever eat another Chinese meal again.

On a high note our national guide Sophie Jin was excellent and so were some of the local guides. The hotels in general were of good quality obviously some better than others.

Product :

I have given my review in number one

GLORIES OF CHINA

Fri 14 Dec 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Fantastic experience from start to finish,
A lot to fit into a tight schedule and all completed without a hitch.

National Guide Sam and the three local guides were great and nothing was too much trouble.

Product :

Fabulous tour albeit very busy,
From collection at the airport to final goodbye everything went smoothly and Wendy Wu staff were exemplary.

Tour itself was great and the places visited were amazing, this was our first tour so was unsure what to expect, but we loved the group check in at airports/hotels etc and the express entrance to the attractions etc. The group we were part of was very good and as they say we quickly became "Sam's family".
All the hotels were very good and you couldn't complain about the standard of them, only gripe would be the hotels in Shanghai and Beijing were a bit out of the city centre. That said they were first class hotels and the metro system was so easy and soooo cheap.
We loved every bit of the trip and still found time for some solo sightseeing. 10/10 in my opinion

GLORIES OF CHINA

Fri 14 Dec 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Absolutely loved the Glories of China tour and it was worth every penny. Our guide, Sophie Jin, was so good she made the whole tour run perfectly and the sights we experienced were amazing.

Product :

Amazing! Everything ran smoothly thanks to our tour guide, Sophie Jin. The sights we experienced where fantastic and overall we thought the tour was worth every penny.

GLORIES OF CHINA

Wed 28 Nov 18
Our Service
Excellent
Our Tour
Good

I would definatly recomed them. Had a great time. Everything was taken care of. The food was excellent. No funny tummys. We are saving to go to India next. With Wendy woo.

Our Response

Thank you for your 5* review!
We are thrilled that you had a great time on the tour and that everything was taken care of. Its also great to hear that you enjoyed the food throughout! we hope you have made some brilliant memories on your break and we look forward to helping you with your India tour soon!

GLORIES OF CHINA

Sat 24 Nov 18
Our Service
Good
Our Tour
Good

Service rating :

Glories of China very good tour with knowledgeable guides.Would have enjoyed more variety in the food but other than that all good, the whole group of people got on which surely helps the tour go well

Product :

Most enjoyable two weeks seeing China and experiencing some of China’s best attractions

Our Response

Thank you for your review!
We are delighted that you enjoyed your Glories of China tour and that your guides were knowledgeable and that they ensured the tour ran smoothly and seamlessly. We appreciate your comments with regards to food and will take that on board going forward with the tours. We hope you made some wonderful memories on your trip and hope you book again with us soon.

GLORIES OF CHINA

Tue 20 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

This was a very well organised tour with a good balance of different experiences. Our local guide Betty was exceptional and a very good ambassador for the company. All local guides were very good and the whole tour ran very smoothly and was very enjoyable.

Product :

Well organised, very good balance of activities and good value for money.

Our Response

Thank you for your 5* review!
We are delighted to see that you had an excellent tour and that you thought it was well organised and included a good amount of different experiences. It's also great to hear that your guide Betty was exceptional in knowledge, helpfulness and that all the guides made the tour even more enjoyable. We are sure that you have made some wonderful memories on your trip and hope you will book again with us in the near future!

GLORIES OF CHINA

Wed 14 Nov 18
Our Service
Excellent

Amazing trip with fantastic guide who couldn't do enough for us. Food well thought of, itinerary perfect.
Negatives...29 of us on tour so rather big
Two of the hotels were not good and up to standard.
Other two hotels in Shanghai and xian were really good.
Had an amazing trip and would go again with them.

Our Response

Thank you for your 5* review,
We are delighted that you had an amazing trip with a fantastic guide who went above and beyond for your group.
It's also great that you enjoyed the food and 2 of the hotels that you stayed in, included in the tour. With regards to the 2 hotels that were not so good, along with the large number in your group, we appreciate your comments and will take them on board with regards to any changes being made to tours going forward. We are glad, however, that you did enjoy the majority of your tour and are glad that you would book with us again!

GLORIES OF CHINA

Fri 09 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

I would certainly recommend Wendy Wu. Very professional service. Fully supported throughout the tour by national guide and local guides. Nothing was too much trouble. The tour was excellent.

Product :

This tour covered all the major sites and was long enough for what is a very intensive experience.

Our Response

Thank you for your 5* review!
We are thrilled that you would recommend our company and that you enjoyed our professional service. It's great that you felt supported throughout the tour by the guides and that overall you had an excellent time!
In this case we hope that you will think of us when booking another tour in the future.

GLORIES OF CHINA

Sun 04 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Went with Wendy Wu Tours on a Glories of China tour. They provided an excellent service from beginning to end. This was our first holiday in the Far East which seemed somewhat daunting at first, but with this company you always felt comfortable and safe. The national tour guide, Mark, was excellent. Nothing was too much for him and he was always there when you needed him. I would have no problem recommending Wendy Wu to anyone thinking of visiting China.

Product :

First class, good value, great service.

Our Response

Thank you for your 5* review!
We are delighted that you enjoyed your first holiday to China! We are pleased that Mark, your guide, was excellent and nothing was too much trouble for him. Its brilliant to hear that you also felt very safe and comfortable during your trip! We are thrilled that you would recommend our services to anyone booking China, and hope that you will also think of us when booking your next trip!

GLORIES OF CHINA

Sun 04 Nov 18
Our Service
Excellent
Our Tour
Good

Great Tour leader ( Mark)
Good Hotels,
Well chosen itinerary
Nice food

Our Response

Thank you for your 5* review!
We are pleased your Guide Mark was a great leader, and we are delighted you enjoyed the hotels, the food, and the places you visited! We hope you will book another tour with us soon in the near future to have another fantastic holiday!