20 Years of Wendy Wu Tours

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Date
Rating
Customer Review

GRAND TOUR OF CHINA

Fri 07 Dec 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Easy and efficient booking experience through Wendy Wu office in London. Extremely well organised tour of China with a brilliant national tour guide in Felix. We saw and did everything we had hoped to do before booking the tour and more. Would recommend it to anyone who wants to see and experience the real China.

Product :

Just what we wanted for what we paid.

Our Response

Thank you for your great 5* review!
We are delighted that you had and easy and efficient booking process with us and its fantastic that you thought the tour was well organised ! We are thrilled that you liked your national guide Felix and that he was informative and helpful. We are so pleased to hear that you would recommend our company and hope that you will get to help you with a new tour in the future.

GRAND TOUR OF CHINA

Wed 05 Dec 18
Our Service
Good
Our Tour
Excellent

Service rating :

The guides in China were all excellent with a wealth of knowledge & experience.
Most of the hotels were good but one or two were in need of updating & upgrading.

Product :

All the sights & visits we saw were fabulous.

GRAND TOUR OF CHINA

Fri 23 Nov 18
Our Service
Good
Our Tour
Excellent

Service rating :

All tour guides were excellent. Some of the hotels were not up to the standard you expect from Wendy Wu, they were a little tired and not in a central location. On some occasions we arrived at our destination too early to eat and had to waste time, rather than checking in at the hotel to allow us time for freshen up before the evening meal.

Product :

Excellent value for money overall. We would have preferred direct flights as timing of connecting flights was a bit tight.

GRAND TOUR OF CHINA

Mon 19 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent level of service at all times both in the UK (making the booking, confirming the chosen flights, handling the VISA application process, issuing the tour pack including travel guide & itinerary) and in China (transportation, hotel check-ins, restaurant menu explanations & optional tour bookings).

Product :

A comprehensive tour covering all of the major (and some minor) sights; staying in 10 different hotels, taking 4 internal flights, innumerable coach journeys, both bullet and MagLev trains, cruising down the Yangtze River, eating regional Chinese cuisine in countless restaurants and several optional excursions / shows. Considering what was included as standard the tour cost represented good value for money...and of course we were organised and looked after from beginning to end by the incomparable Alex, our superb national tour guide.

Our Response

Thank you for your fantastic feedback,
We are delighted that you received excellent service throughout the booking process and when applying for your Visa. It's also great that you enjoyed your time on the tour in China, including the accommodation and restaurants, and we are pleased that your guide Alex ensured everything ran smoothly and seamlessly. We are sure you have made some wonderful memories during your tour and hope that you will think of us when booking your next!

GRAND TOUR OF CHINA

Mon 19 Nov 18
Our Service
Good
Our Tour
Good

Service rating :

It was very good overall. There were many unique experiences such as the Great Wall, Terracotta warriors, and Three Gorges Dam visit. On the Grand Tour we were able to also visit less well know places such as the beautiful Li River and unusual geology of the Stone Forest.
Our guide for the whole trip, Alex, was excellent, friendly, efficient, funny and helpful. The other local guides were also pleasant and informative.
Wendy Wu holidays enable you to visit a country such as China which would be very difficult to do by yourselves, certainly an extensive trip such as we did. Everything seemed to run to plan, such that you almost forget somebody has had to make it happen, for example getting tickets, arranging meals and transport.

Product :

It was worth doing a longer tour to include less well known places such as the Stone Forest and beautiful River Li. Wandering around the decorated streets of Dali and Yangshuo seeing shops and markets, and trying out the rice wine, among local Chinese folk was great and felt very safe.
The trip included some great shows and different optional experiences such as the Maglev train.
One or two things I would change- the rickshaw ride around the hutongs was a bit dull (although the meal we ate in a local hutong house was delicious)
I like boat trips but there were maybe too many- I would miss out the Dali lake one, because the West Lake in Hangzhou was better.
All in all a great trip and all held together by our guide, the amazing Alex !

GRAND TOUR OF CHINA

Tue 30 Oct 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Very good service and lots of photos and memories

Product :

Good value for the length of time

GRAND TOUR OF CHINA

Tue 30 Oct 18
Our Service
Excellent
Our Tour
Good

I have already completed an "experience" survey of my trip to China with Wendy Wu. I don't have anything extra to add to what I said in my previous survey.

GRAND TOUR OF CHINA

Sun 28 Oct 18
Our Service
Good
Our Tour
Good

Service rating :

Well organised, everything went to clockwork. Very interesting tour and we saw a lot of amazing things.One mith is that at Shanghai there was 2 optional tours which you paid extra for, if you didn't do the tour we had to hang around for over 2 hours waiting for the ones that went on the tour. Should have included these tours in the tour for everybody!

Product :

Some hotels were not in good location and good have been more central. Also some of the hotels used were in need of refurbishment in the bedrooms.

GRAND TOUR OF CHINA

Tue 23 Oct 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

One of the most impressive features of their service was the superb level of organisation. Transport, hotel check-in & out, continuous luggage checks and an overview of the service provided in all the restaurants was organised with superb tact, skill and friendliness by Betty, our National Guide.
She dedicated all her time to her 'family' to ensure that everyone was happy. She often assisted staff in the various restaurants to serve at the tables so that our whole group were served simultaneously - this frequently prevented her from sitting down and eating her own meal in peace.
Betty was always cheerful and went out of her way to help all the guests, especially with translating - eg. visits to a pharmacy.
She always took time to answer queries, explain facts and sort problems with great patience and friendliness.

Product :

This was an interesting and fascinating tour, encompassing a wide geographical area of the country and consequently requiring a great deal of travelling. The bullet train and the coach journeys, although time consuming, allowed us to see the differences in the countryside across China and the distances travelled emphasised the vastness of the country as a whole.
The sites visited were, as expected, very interesting. However, we felt that at some places, the time allotted for the visit was not long enough. We would have happily forgone lunch to extend our visiting times - although we realise that is our personal preference!

Our Response

Thank you for your 5* review!
It's fantastic to hear such high praise for your National Guide Betty who was dedicated to ensure that you all had a brilliant time throughout our tour. We are so pleased that she helped you out and made sure everyone was settled and happy that the tour moved smoothly to each destination. We hope that you have left with some amazing memories and hope you will consider us when booking your next holiday.

GRAND TOUR OF CHINA

Wed 17 Oct 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Prompt service,(visas any queries).

Product :

Great content ,AMAZING International Guide (RITA ), good local guides, hotels, transport (coaches/flights) and food.

GRAND TOUR OF CHINA

Wed 17 Oct 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Our guide Betty made us feel like our group was a family she worked non stop to ensure all run smoothly. All the sights we visited were excellent but I felt that we could have spent longer at some the terracotta warriors as we did not get to see the Emperors mausoleum. Hotels and food were of a good quality

Product :

Delivered all that we expected would use again

GRAND TOUR OF CHINA

Tue 16 Oct 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent communication throughout the booking process, including visas. Great guides and an exciting itinerary.

Product :

So many 'wows'!
National guide Rita Wu was exceptional. Local guides were good to great. Fantastic itinerary, well organised.
Chinese food was very good, sometimes excellent but you do end up craving something western towards the end of 26 days.

GRAND TOUR OF CHINA

Sat 13 Oct 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

The tour was very well organised with a superb national ******, Jason. We covered the full itinerary which included historic sights, well known scenic areas, an appreciation of the beautiful cultural arts and crafts of China and a good understanding of city and country life in China. Jason is the best ever guide, very amusing, informative and well in control. He speaks excellent English and is an excellent ambassador for Wendy Wu tours. We loved the food and restaurant dining and the hotels were very good, better than expectations. We cannot fault the tour in any way, very good value for money and we would highly recommend Wendy Wu tours. Thanks a million, Jason!

Product :

I have already given my thoughts on this excellent tour and wonderful national ****** Jason. Is this survey not working? Have you lost my comments? If so, please let me know and I shall repeat them

GRAND TOUR OF CHINA

Wed 19 Sep 18
Our Service
Poor
Our Tour
Poor

Service rating :

Pretty poor.

I went on the tour with people from Australia and New Zealand who paid almost £800 less per person than I did and were also going to Hong kong.

ripped off!

Will I use again - No.

Product :

Disappointing It was not flexible. The Panda tour was horrendous to almost apalling.

GRAND TOUR OF CHINA

Tue 19 Jun 18
Our Service
Good
Our Tour
Excellent

Service rating :

The itinerary was excellent, covering all the parts of China that we wanted to experience. Sam, our local tour manager was also excellent - knowledgeable, professional and friendly. He was extremely helpful in ensuring that my wife's gluten free dietary requirements were catered for.

Product :

An excellent holiday. We especially enjoyed the company of the Australian couples in our group. Being in a group of 18 was ideal, and made the whole holiday far more pleasurable.

Our Response

Thank you for your fantastic review for our "Grand Tour Of China".


This itinerary is certainly jam packed with all the amazing sights China has to offer. We are thrilled to hear that you were able to cover every aspect of China that you set out to do!


Your lovely comments will be passed onto Sam, who I am sure will be happy to hear you found his company to be friendly and also knowledgeable whilst ensuring your Wife's dietary requirements were catered for.


We hope you have both come away with more of an insight to this breathtaking country and memories that will last you a lifetime!


We would be honored to welcome you on-board another Wendy Wu Tour, whether it be back to China or any of the incredible destinations we offer!