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Reviews

Extraordinary tours by the Award-Winning tour specialist

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At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.





We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Date
Rating
Customer Review
Tue 12 Nov 19
Our Service
Poor

At no point up till the final part of booking did they explain that the offer of cheap upgrades could not be used in conjunction with the "valued customer" booking discount. Consequently the discount for our 3rd booking was not applied.
Also the agent stated that the booking details would be confirmed by e-mail, which I should check and if there were any issues get back to her that day. 2 days later and still waiting for the e-mail

Our Response

Thank you for booking another Wendy Wu tour. We regret any disappointment because your loyalty discount could not be combined with the flight upgrade offer.

We were further sorry that you haven't received your confirmation documents. These were sent to you by email on 10th November and the email address we used appears to be correct. Just in case this has still not reached you I have put a copy in the post.

Please feel free to contact us if you have any further queries.

Sun 06 Oct 19
Our Service
Excellent

Whilst enquiring about a trip to China was provided with quick and efficient information which led to us making a booking and are looking forward to our trip. Wendy Woo Tours have provided lots of useful information leading up to our trip

Fri 21 Jun 19
Our Service
Excellent
Our Tour
Excellent

Service rating :

An excellent tour, well balanced in content and and excellent tour guide.

Product :

Good value for money, did what it said on the tin!

Our Response


Thank you for your 5* review!

We are pleased to hear you enjoyed your "Grand Tour of China" and hope you have returned home with many fond memories that will remain with you for many years to come!

Thu 20 Jun 19
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent organisation, a very comprehensive tour with a perfect balance between structured and free time, city and country, history, spectacle and seeing daily life. All necessary information provided in good time, including a very detailed itinerary which was followed in every respect. 24 hour helpline while in China, an outstanding national guide, Joe, who stayed with us throughout plus local guides, all very helpful, courteous and worked tirelessly to ensure we enjoyed the best possible experience.

Product :

See above - I have already given details.

Our Response


Thank you for your 5* review of your "Grand Tour of China".

We are thrilled to hear you enjoyed your time in China and found the tour to be well organised to give you time between seeing the sights but also giving you free time to explore the surrounding areas.

I'm sure Joe and your local guides will be pleased to receive your lovely feedback and we hope you have returned home with some amazing memories that will last a lifetime!

We cannot wait to welcome you onboard another Wendy Wu tour in the future - whether you choose to explore more of China or any of the other fantastic destinations that we offer.

Wed 24 Apr 19
Our Service
Excellent
Our Tour
Excellent

Service rating :

Wendy Wu, Grand Tour of China. This was very well organised, with pick up from the airport, meet by the excellent National Tour guide Summer. Check in, all transport, entry to attractions. Meals etc. The tour itself was excellent with interesting locations and places to visit. Very well run. 2 of the local tour guides stood out. Both called Cherry, the first with Three Tribes tour in the Yangtze River and in Chengdu.

Product :

Wendy Wu were easy to book with. The daily trips out were excellent. Several stand out, Dali was beautiful in the foothills of the Himalayas, Beijing and the Great Wall. The terracotta Warriors, the Pandas, Xi’an at night and Shanghai. Sailing through the Three Gorges on the Yangtze Cruise. Loved wondering around the markets in the various towns battering for items.

Sat 22 Dec 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

From the moment we booked the tour the staff helped us throughout the process, completed our visa application, kept us fully informed right up to when we received the final travel documents. Everything was efficiently handled and problem free.

Product :

The tour met our expectations fully. We saw all we had expected to see, and more. The hotels were of a high standard and very comfortable. The excursions were exceptional, enhanced by the knowledgeable local guides, without exception.
Whilst the schedule, at times, was demanding, it was made all the easier by our fantastic and extremely knowledgeable tour group leader, George, whose tireless efforts and leadership were constant throughout the trip. He solved any problem encountered and truly created a sense of 'family' amongst the group. Excellent!

I would certainly recommend Wendy Wu and would definitely use the company again.

Fri 07 Dec 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Easy and efficient booking experience through Wendy Wu office in London. Extremely well organised tour of China with a brilliant national tour guide in Felix. We saw and did everything we had hoped to do before booking the tour and more. Would recommend it to anyone who wants to see and experience the real China.

Product :

Just what we wanted for what we paid.

Our Response

Thank you for your great 5* review!
We are delighted that you had and easy and efficient booking process with us and its fantastic that you thought the tour was well organised ! We are thrilled that you liked your national guide Felix and that he was informative and helpful. We are so pleased to hear that you would recommend our company and hope that you will get to help you with a new tour in the future.

Wed 05 Dec 18
Our Service
Good
Our Tour
Excellent

Service rating :

The guides in China were all excellent with a wealth of knowledge & experience.
Most of the hotels were good but one or two were in need of updating & upgrading.

Product :

All the sights & visits we saw were fabulous.

Fri 23 Nov 18
Our Service
Good
Our Tour
Excellent

Service rating :

All tour guides were excellent. Some of the hotels were not up to the standard you expect from Wendy Wu, they were a little tired and not in a central location. On some occasions we arrived at our destination too early to eat and had to waste time, rather than checking in at the hotel to allow us time for freshen up before the evening meal.

Product :

Excellent value for money overall. We would have preferred direct flights as timing of connecting flights was a bit tight.

Mon 19 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent level of service at all times both in the UK (making the booking, confirming the chosen flights, handling the VISA application process, issuing the tour pack including travel guide & itinerary) and in China (transportation, hotel check-ins, restaurant menu explanations & optional tour bookings).

Product :

A comprehensive tour covering all of the major (and some minor) sights; staying in 10 different hotels, taking 4 internal flights, innumerable coach journeys, both bullet and MagLev trains, cruising down the Yangtze River, eating regional Chinese cuisine in countless restaurants and several optional excursions / shows. Considering what was included as standard the tour cost represented good value for money...and of course we were organised and looked after from beginning to end by the incomparable Alex, our superb national tour guide.

Our Response

Thank you for your fantastic feedback,
We are delighted that you received excellent service throughout the booking process and when applying for your Visa. It's also great that you enjoyed your time on the tour in China, including the accommodation and restaurants, and we are pleased that your guide Alex ensured everything ran smoothly and seamlessly. We are sure you have made some wonderful memories during your tour and hope that you will think of us when booking your next!

Mon 19 Nov 18
Our Service
Good
Our Tour
Good

Service rating :

It was very good overall. There were many unique experiences such as the Great Wall, Terracotta warriors, and Three Gorges Dam visit. On the Grand Tour we were able to also visit less well know places such as the beautiful Li River and unusual geology of the Stone Forest.
Our guide for the whole trip, Alex, was excellent, friendly, efficient, funny and helpful. The other local guides were also pleasant and informative.
Wendy Wu holidays enable you to visit a country such as China which would be very difficult to do by yourselves, certainly an extensive trip such as we did. Everything seemed to run to plan, such that you almost forget somebody has had to make it happen, for example getting tickets, arranging meals and transport.

Product :

It was worth doing a longer tour to include less well known places such as the Stone Forest and beautiful River Li. Wandering around the decorated streets of Dali and Yangshuo seeing shops and markets, and trying out the rice wine, among local Chinese folk was great and felt very safe.
The trip included some great shows and different optional experiences such as the Maglev train.
One or two things I would change- the rickshaw ride around the hutongs was a bit dull (although the meal we ate in a local hutong house was delicious)
I like boat trips but there were maybe too many- I would miss out the Dali lake one, because the West Lake in Hangzhou was better.
All in all a great trip and all held together by our guide, the amazing Alex !

Tue 30 Oct 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Very good service and lots of photos and memories

Product :

Good value for the length of time

Tue 30 Oct 18
Our Service
Excellent
Our Tour
Good

I have already completed an "experience" survey of my trip to China with Wendy Wu. I don't have anything extra to add to what I said in my previous survey.

Sun 28 Oct 18
Our Service
Good
Our Tour
Good

Service rating :

Well organised, everything went to clockwork. Very interesting tour and we saw a lot of amazing things.One mith is that at Shanghai there was 2 optional tours which you paid extra for, if you didn't do the tour we had to hang around for over 2 hours waiting for the ones that went on the tour. Should have included these tours in the tour for everybody!

Product :

Some hotels were not in good location and good have been more central. Also some of the hotels used were in need of refurbishment in the bedrooms.

Tue 23 Oct 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

One of the most impressive features of their service was the superb level of organisation. Transport, hotel check-in & out, continuous luggage checks and an overview of the service provided in all the restaurants was organised with superb tact, skill and friendliness by Betty, our National Guide.
She dedicated all her time to her 'family' to ensure that everyone was happy. She often assisted staff in the various restaurants to serve at the tables so that our whole group were served simultaneously - this frequently prevented her from sitting down and eating her own meal in peace.
Betty was always cheerful and went out of her way to help all the guests, especially with translating - eg. visits to a pharmacy.
She always took time to answer queries, explain facts and sort problems with great patience and friendliness.

Product :

This was an interesting and fascinating tour, encompassing a wide geographical area of the country and consequently requiring a great deal of travelling. The bullet train and the coach journeys, although time consuming, allowed us to see the differences in the countryside across China and the distances travelled emphasised the vastness of the country as a whole.
The sites visited were, as expected, very interesting. However, we felt that at some places, the time allotted for the visit was not long enough. We would have happily forgone lunch to extend our visiting times - although we realise that is our personal preference!

Our Response

Thank you for your 5* review!
It's fantastic to hear such high praise for your National Guide Betty who was dedicated to ensure that you all had a brilliant time throughout our tour. We are so pleased that she helped you out and made sure everyone was settled and happy that the tour moved smoothly to each destination. We hope that you have left with some amazing memories and hope you will consider us when booking your next holiday.