20 Years of Wendy Wu Tours

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Date
Rating
Customer Review

HIGHLIGHTS OF INDIA

Sun 09 Dec 18
Our Service
Excellent
Our Tour
Good

Pros : Organisation, efficiency, fulfilling the promised itinerary
Ultimate Pro : The guide MK Jain

One question mark over the location and standard of the wildlife reserve visited.

Our Response

Thank you for your 5* review!
We are delighted that you had a wonderfully organised tour which ran efficiently! We are glad that you liked your guide and hope you have made some great memories! We hope you will think of us when you book your next holiday.

HIGHLIGHTS OF INDIA

Tue 27 Nov 18
Our Service
Poor

Booking no. UK108549 - Highlights of India

The outward bound Jet Airways flight lived up to the poor reviews I raised concerns about. Baggage check in at Heathrow was chaotic. Unlike other Airlines, Jet Airways did not display the flight numbers and destination at the check in desks. This resulted in long queues as passengers for 3 separate flights and destinations converged and was exasperated by passengers who, when finally reaching the front of the queue, being turned away if baggage for their flight was not being accepted at that time. The aircraft was tired, dirty and dusty. The food very poor. a pre-ordered oriental dinner morphed into chicken nuggets and baked beans. In comparison, the return flight aircraft was clean.

When we first booked the holiday we were told that it would be a British Airways flight and that a free upgrade to Economy Plus was available. This offer was later withdrawn. When we were informed, via Savvi Travel, Oakham, that we were booked with Jet Airways, I raised concerns regarding the reviews I had read. Your response was that you have never had any complaints about Jet Airways and always use them. Can you kindly explain why all the other guests who travelled on the same day on the same tour from Heathrow travelled by British Airways?

The Wendy Wu tour guide was excellent and worked very hard to please all of the guests and ensure everything ran smoothly. No mean feat in such a chaotic, overly bureaucratic and tourist unfriendly country. The itinerary was good, allowing to us see and experience much more than many other tour operators although much of the holiday was spent travelling between destinations by coach. 4 hours between breaks is not satisfactory when the state of many of the roads is taken into consideration.

The hotels used, apart from a lack of hot water and power cuts in some, were good with very pleasant and helpful staff and excellent food. However I would be interested in knowing why the farewell dinner was held in the mezzanine floor of an industrial styled dance hall where we were treated to very loud disco music throughout? The food was poor and very limited. Clearly the staff wanted us to vacate ASAP in that the second course was served before any had a chance to consume the first and then, just after putting the main course dishes on the table, small bowls of ice cream appeared to be allowed to turn to liquid. I suspect the food had been brought in from a street vendor.

Could you please explain why it was felt necessary to include 6 ‘hard sell’ pseudo-workshop retail outlet sessions? Do you find that many of your guests book your tours to be able buy large silk carpets that 3 weavers slaved over for a year or gold ear rings priced at £1300.00 that can be bought in the UK for circa £200.00 or a matching pair of 30kg marble elephants to name but a few of the offers.

Overall I see this more of an experience than a holiday. One that I am pleased we had but not to be repeated. The holiday does not compare favourably with the China trip we took with you last year, a sentiment echoed by other well seasoned travellers on this trip.

HIGHLIGHTS OF INDIA

Mon 26 Nov 18
Our Service
Excellent
Our Tour
Good

Great guide. Great organisation. Very well informed guide and willing to share all aspects of Indian life. Good hotels. Good food. Good drivers and assistants. Like the “tipping system”. Like the fully inclusive system. Good choices of sightseeing. A little too much bus travel for me but that’s nothing to do with Wendy Wu.

Our Response

Thank you for your lovely 5* review!
We are delighted that you had a great time on the tour and that your guide gave you lots of information and stories about Indian ways of life. It's also brilliant to hear that you liked the food and drivers, and thought the tipping system was easy. We are pleased that you also thought the areas included in the tour were great and we hope that you have come away with some wonderful memories!

HIGHLIGHTS OF INDIA

Mon 19 Feb 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

First class organisation throughout the trip ensuring a very smooth and super journey around northern India.

Product :

Value for money. Good all round variety of experience. Varanasi is a must!

HIGHLIGHTS OF INDIA

Mon 04 Dec 17
Our Service
Excellent
Our Tour
Good

Excellent organisation of tour, first rate guide who went over and above expectations to provide us with the best experience that he could of India.
This was our 3rd Wendy Wu tour and intend travelling with the company again.

HIGHLIGHTS OF INDIA AND NEPAL

Sat 21 Oct 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Once again Wendy Wu came up trumps with the visit to India and Nepal. It wasn't just the excellent organisation that we have come to expect, but the "above and beyond the call of duty" that they and our guide put in when things went not as planned(!). Highly recommended.

Product :

Fascinating and well organised with a superb guide.

HIGHLIGHTS OF INDIA

Mon 27 Mar 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Just completed a 18 day tour of Highlights of India. It was a fairly hectic trip. The principal guide (Umi) was superb. He had a thorough knowledge of what we were visiting and an easy manner in which he delivered the information. The coach driver and assistant who accompanied us for much of the trip were also excellent. One or two of the hotels had niggles but we expected that in India. Size of party (10) worked well as did the mix of Australians and British. We thought the $100 seemed excessive considering the general rate for tips and felt that this should be included in the overall cost rather than the American style of tipping. This niggle aside we will consider Wendy Wu next time we book a similar type trip. (This was our second Wendy wu trip).

Product :

See above comments highlights of India tour

Our Response

Welcome home from your tour!


It's great to hear that you had a good time, and we'll be sure to pass your praise for Umi over. We will also let our local operator know your feedback regarding tipping and the hotel standards, so that we can ensure our holidays are as high standard as possible. Thanks for letting us know how it went; we trust you've come away with some amazing memories.

Kind regards,

Megan
Customer Care Executive

HIGHLIGHTS OF INDIA

Tue 07 Mar 17
Our Service
Good
Our Tour
Good

La prestation était tout à fait correcte, le guide était compétent et disponible, les hôtels étaient confortables, les transports tout à fait acceptables.
Je me suis lassée de la nourriture très répétitive et très épicée pour masquer
la pauvreté du goût, mais cela fait partie du dépaysement.
Cordialement. Claire BAILLE

Our Response

Thank you for taking the time to let us know how you felt about your holiday with us! We're glad to hear that you felt the hotels, service and transport were good.


Merci encore!

Megan

Highlights of India

Mon 17 Oct 16
Our Service
Good
Our Tour
Excellent

Service rating :

The representive guides were excellent. Also all the drivers and helpers were wonderful. Have no complaints about them at all.
We feel that all coaches should have toilet facilities on board particulalrly in India but we have mentioned this on previous feedback on other tours that we have been on.
Hotels we found to be generally not up to standard. We feel alot need updating especially to have bedroom safes in all hotels. At one hotel there was no room safe so for 2 days we had to carry all our valuables with us which did make us feel uneasy.
On our tour we had one very obnoxious lady who made our guides life terrible and also made us late on numerous occassions for our excursions. The guide certainly had his work cut out but was amazing.

Product :

The only concern was the safety aspect when we went on the night trip to the River Ganges. It was no problem for us but there were alot of older guests on the tour. One of the ladies fell in while traversing the boats and one lady who I mentioned above decided to go walk about which made the guides job very difficult. I would suggest that on this excurssion that 2 guides should be with the guests.

Our Response

We are sorry to hear that some aspects of the tour did not meet your expectations. We have relayed your feedback on to our local operator in India to ensure the utmost care and attention is being provided to all of our customers at all times.

We regret any disappointment with the hotels in China and rest assured, we will continue to closely monitor the feedback we receive.

We take the well being and safety of all of our customers very seriously, we thank you for bringing this to our attention. We have passed your comments to our local office in India.

We truly hope that overall you enjoyed the tour and that you have returned with many happy memories at the unforgettable destination.

Kind regards
Zoe Bligh

We are sorry to hear that some aspects of the tour did not meet your expectations. We have relayed your feedback on to our local operator in India to ensure the utmost care and attention is being provided to all of our customers at all times.

We regret any disappointment with the hotels in China and rest assured, we will continue to closely monitor the feedback we receive.

We take the well being and safety of all of our customers very seriously, we thank you for bringing this to our attention. We have passed your comments to our local office in India.

We truly hope that overall you enjoyed the tour and that you have returned with many happy memories at the unforgettable destination.

Kind regards
Zoe Bligh

Highlights of India

Wed 06 Apr 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

Service during tour very good.

Product :

Umid very excellent guide. Tour including Varanasi first rate.

Highlights of India

Sat 26 Mar 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

Our tour guide was exceptional....patient and understanding. Local guides, bus drivers and assistants were also extremely good, pointing out so much more than was on the itinerary.

Product :

Wonderful blend of historical, geographical and social information from an excellent, knowledgable guide. The experience of sights, sounds and aromas will stay with us for a long time. Highlights of 'Highlights of India' ....visiting the Taj Mahal, forts and palaces; seeing everyday life; the wildlife and best of all .....the tiger at Ranthambore, we were lucky enough to see one at two different locations on our second canter. The pace of the tour was pitched perfectly, with opportunity to relax at some hotels. If anything negative, it would be to say we were a bit disappointed with some of the food....it appeared that in order to make food appeal to 'European taste' a lot of the flavouring was omitted....and food was quite bland and repetitive. Also a lot of time was spent in 'captured audience style' sales rooms. It was interesting to see local crafts and workmanship, but these crafts were sometimes not reflected in the goods for sale. The whole experience, however, surpassed our expectations! Incredible India!

Our Response

Thank you for taking the time to post your review following your amazing tour!!

We are delighted you have enjoyed your trip and we have taken on board all your comments!

We would love to lead you on tour in the future!

Kind regards,
Junior

Highlights of India and Nepal

Sun 20 Mar 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

Hotels to a good standard. Mini bus spacious as only 10 in group

Product :

Guides in both India and Nepal very professional and attentive. Food at start of trip in India a little bland. Great planning and experienced lots of things. Travelled alone but being in a group was ideal, had company and felt very safe Will certainly look at booking again

Our Response

Welcome home! Thank you for joining us on our Highlights of India & Nepal tour.

We appreciate your constructive feedback, and are gratified to learn that you had such a great time overall, from the guides to the itinerary set!

Looking forward to welcoming you back in the near future on another one of our tours, where you can embark on a new adventure with us.

Kind regards,
Shanice

Highlights of India and Nepal

Sat 21 Nov 15
Our Service
Good
Our Tour
Good

Service rating :

Guides were very helpful and knowledgeable. Some confusion about tips paid in advance, didn't know it was shared with office staff in Australia.

Product :

Food mediocre in many places. Hotels clean. Sometimes too much to do in one day in India.. Nepal was lovely in all respects apart from food.

Our Response

Thank you for your kind comments in relation to your guides and evaluation of your trip overall.

All tips paid are solely for the benefit of your national escort, local guides, drivers and porters. These are not shared with any office staff.

We appreciate your review of your time on tour with us and will make a note of areas you feel could be enhanced.

Kind regards,
Shanice

Highlights of India

Tue 13 Oct 15
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent service through out the whole experience. we had a fabulous time,
the escort/ guide was very knowledgeable and extremely helpful. through out the tour he checked that we were happy with everything he was eager to please.

Product :

We totally loved the tour. wonderful places, acceptable hotels. if I had to fault the tour I would say start in Delhi traveling next to Udaipur continuing on route and ending at Varanasi. We finished at Udaipur this was the least impressive city - I think finishing at Varanasi would of been a total high.

Our Response

Thank you for taking the time to post your comments following your Highlights of India tour which you have recently returned from. It is very pleasing to hear your comments as it is clear you have enjoyed your visit to India.

We would also like to thank you for your comments relating to the order of cities visited as this is a unique insight you have provided us with and we need such feedback to ensure we offer the best product we possibly can.

We would love to have the chance to take you away with us again at some point in the not too distant future.

Kind regards,
Junior

Highlights of India and Nepal

Tue 19 May 15
Our Service
Bad
Our Tour
Bad

Service rating :

Food as terrible, curried chicken bones everyday! The only meal that was fit to eat was breakfast.

Product :

Toilets whilst out & about were diabolical,hey smelt so bad that you heaved! Food as better at the Radley but at the hotel near the hymalares it was as poor as in India. It was also very cool in the bed rooms, & diningroom !

Our Response

Thank you for taking the time to post your comments relating to your tour in January. Complaints about food are extremely rare and we have not received any other comments of this nature.

Your comments have been passed on to our agents in india and we will get back to you when we have heard back from them.

In the meantime, please contact us directly if you have any questions or queries and we can assit you.

Kind regards,
Junior.