Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Highlights of Sri Lanka

Wednesday 03 Jan 2024

Overview Rating:

Our Service: Excellent

Pleasant customer facing team, eager to help solve issues.

Highlights of Sri Lanka

Friday 08 Dec 2023

Overview Rating:

Our Service: Excellent

Polite, concise and knowledgeable. Helpful when guiding me through the various options

Highlights of Sri Lanka

Wednesday 02 Aug 2023

Overview Rating:

Our Service: Excellent

Fantastic help by all staff involved getting my booking sorted for my wonderful friend
Looking forward to our holiday now

Our Response

You've made our day, Carol! Thanks for your lovely feedback. Jimmy

Highlights of Sri Lanka

Sunday 30 Jul 2023

Overview Rating:

Our Service: Excellent

Wendy Wu provide amazing holidays which include so many wonderful experiences. The guides are excellent, the food and accommodation are great. I have been on many Wendy Wu holidays and each one has been very special. I have made the most wonderful memories and friends on each trip. I would highly recommend them.

Our Response

And we love having you travelling with us too, Christine. Here's to many more adventures! Jimmy

Highlights of Sri Lanka

Sunday 23 Jul 2023

Overview Rating:

Our Service: Excellent

I had a query over the price. It was checked and I was phoned back very quickly and a few minutes later I was booked to go.

Highlights of Sri Lanka

Tuesday 18 Jul 2023

Overview Rating:

Our Service: Excellent

The Wendy Wu rep was knowledgable and positive ensuring that the air travel arrangements associated with the holiday met my needs and budget.

Highlights of Sri Lanka

Monday 06 Feb 2023

Overview Rating:

Our Service: Excellent

Went with W.W tours to Vietnam at Christmas 2022 Excellent trip, booked to go again with W.W to Japan in late March. if Japan tour is a excellent as the Vietnam tour, it will be amazing, would definable recommend W.W tours, not the cheapest out there,
however as an escorted tour with all meals included , Hard to beat!!!

Highlights of Sri Lanka

Tuesday 31 Jan 2023

Overview Rating:

Our Service: Excellent

I have just booked a Sri Lanka group tour but I wanted to add a private extension.
Good options for my extension and patient with me when I couldn’t make up my mind on dates.
Would recommend if you want one tour operation to do both a tour and a private add on.

HIGHLIGHTS OF SRI LANKA

Monday 26 Nov 2018

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

I have now been with Wendy Wu on five tours, so yes I will use them again and I always am recommending them to people I know and friends. Their service is excellent, they always give the best hotels, and transport available in any country. They give different tours in each country, so clients are able to choose what they want. They also do comfortable, medium or active tours, so they can suit everyone. Their tours are all inclusive, so only spending money, or alcohol are funds required. I give them top rating. I have only returned from my last tour about two weeks, but already I am thinking about next year and what country I wish to visit. I am a solo traveler, but meet lots of lovely people on tour, both married couples and single people. The tours are open to everyone.

Product :

Great country, very interesting places, lovely people, would visit Sri Lanka again.

Our Response

Thank you for your wonderful 5* review!
We are delighted that you are a returning customer and it's great that you have already travelled with us 5 times! It's fantastic to hear that you always enjoy your tours, including the accommodation and transport that is included! We're also glad that as a solo traveller you feel safe and comfortable on our tours and that you enjoy meeting the groups! Thank you for continuing to use our company, we cannot wait for you to book your next tour with us!

HIGHLIGHTS OF SRI LANKA

Friday 06 Apr 2018

Overview Rating:

Our Service: Good

One of our main reasons for using Wendy Wu is that they provide ALL meals on their Far East tours. We would be more likely to use them again if they offered the same on their other tours, South and Central America for example.

We like the idea of a compulsory gratuity charge paid to the tour guide, who then takes care of all the tipping.