At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Date
Rating
Customer Review

IN PURSUIT OF PANDAS

Wed 04 Oct 17
Our Service
Poor
Our Tour
Poor

Service rating :

More choice of food needed, better choice of hotels, and more time at key places.
Guides were very informative, well done to them.

Product :

Mis informed regarding hugging pandas also brochure should be updated to reflect not having photos with the pandas. Itinerary needs to be updated

IN PURSUIT OF PANDAS

Sat 02 Sep 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Terrific holiday - well organised, great national and local guides. Very full itinerary, lovely group of people, nice hotels.

Product :

Great trip, pandas the best part of an excellent choice of visits.

Our Response

Thanks for your lovely feedback!

IN PURSUIT OF PANDAS

Sat 29 Apr 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Everything you said would happen did , felt so looked after, safe totally trust you.

Product :

Awesome every single thing

Our Response

Thanks for your kind comments!

IN PURSUIT OF PANDAS

Sun 16 Apr 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent customer service and attention to detail for every aspect of trip. Tour guides were exceptional with a mix of information and a genuine interest for individuals in the group. Two internal flights were well handled allowing stressfree transfers to next city.

Product :

Intinery was excellent with many tour highlights. Tour guides were well informed, inspired me to now follow up on more information on places visited. Summer our tour guide made the holiday so enjoyable and fun. The Summer Palace was lovely despite the rain

IN PURSUIT OF PANDAS

Sat 25 Mar 17
Our Service
Good
Our Tour
Good

such a well organised tour great local guides and the sights were amazing - definitely lived up to expectations

IN PURSUIT OF PANDAS

Sat 04 Mar 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent service from start to finish . China was everything we imagined it would be and more.

Product :

Amazing place for the pandas to thrive.

In Pursuit of Pandas

Wed 12 Oct 16
Our Service
Excellent
Our Tour
Poor

Service rating :

Fantastic people who genuine cared for us both from a satety and enjoyment perspective. They lived the brand values for Wendy wu

Product :

The "product" is poorly designed and the owner needs to go on the tour to make the obvious changes which are also readily available on tripadvisor. There is an attempt to squeeze too much into the tour so too little time us spent at the key attractions. 40 mins in the summer palace for example is just way too short. Cut some stuff out which will also reduce time in the coach and be more creative with food such as packing up ...

Our Response

Thank you for your feedback, we are sorry to hear that you felt the tour had too many sightseeing attractions squeezed into each other. Giving little time to see some of the key attractions.

We have taken your comments on board and we would like to thank you for your valued feedback.

Kind regards
Zoe Bligh

We are sorry to hear you felt that too many sightseeing attractions were included, giving little time spent at the key attractions.

We thank you for your valued feedback and we have taken your comments on board.

Kind regards
Zoe Bligh

In Pursuit of Pandas

Mon 05 Sep 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent holiday, thanks to Ken and the local reps.

Product :

Excellent holiday, especially the extra Panda volunteering day.

In Pursuit of Pandas (Standard)

Mon 22 Aug 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

The service was 1st class. The guides were really friendly and knowledgeable and nothing was too much trouble

Product :

We couldn't fault this holiday , we had a amazing time and were really well looked after.

In Pursuit of Pandas

Wed 22 Jun 16
Our Service
Good
Our Tour
Good

Service rating :

Some local guides very officious (Chengdu). Beijing guide excellent

Product :

Would have liked more time at locations. Little added value at commercial locations, however enjoyed whole tour immensly

In Pursuit of Pandas

Wed 15 Jun 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent service best holiday ever. Everything went to plan

Product :

Omg it was amazing. Absolutely loved the great wall followed by a very close second of the terracotta wartiors and the pandas. Only down side wasthat by the end of the trip you are fed up with the food. Absolutely amazing guide Tony Li he is an absolute credit to your company

Our Response

Welcome home and thank you for taking the time to post your feedback following your return to the U.K following your 'In Pursuit of Pandas' tour and we are delighted to hear that you have had an amazing time during your tour and are proud you have had an a trip of a lifetime.

Thanks for your kind words you have attributed to your guide and we will be sure to pass this over to our China office who will in turn inform Tony of your feedback.

Kind regards,
Junior

In Pursuit of Pandas

Fri 10 Jun 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

Great holiday tour guides brill

Product :

Great guides enjoyed every bit of the holiday the only down side was no wine with the meals

Our Response

Thank you for your feedback and we are happy you have come come back with some good memories and are happy with the performance of your guides on tour and that they have enhanced the enjoyment of your tour.

Alcohol at restaurants is usually widely available but the type of alcohol can vary from location to location, beer and spirits tend to be more popular in China and regret you did not have a good wine with your meal!

Hope to see you again!

Kind regards,
Junior

In Pursuit of Pandas

Sat 04 Jun 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

First class service and organisation

Product :

Full on trip but extremely well organised and great value for money

In Pursuit of Pandas

Sat 04 Jun 16
Our Service
Good
Our Tour
Good

Service rating :

Very good.

Product :

Excellent tour guide. Well rounded tour. Just a little exhausting. Too much squeezed in and not enough free time. We certainly saw alot though!

In Pursuit of Pandas

Wed 11 May 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

Very well organised. Saw more than I expected to. Liked the contact with the Chinese people.

Product :

As above.

Experience

  • UK's leading Asia Specialist
  • Over 19 years of experience
  • Friendly, knowledgeable regional specialists
  • Experienced English speaking tour guides

Peace of Mind

  • Everything's included in the price
  • Award-winning service
  • Carefully planned itineraries
  • Fully ABTA and ATOL protected

Don't just take our word for it

  • 4.7 out of 5 Customer Product Satisfaction
  • 4.7 out of 5 Customer Service Satisfaction
  • Gold Award Feefo Accreditation
  • feefo reviews

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