New Japan Brochure Launched!

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.





We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Date
Rating
Customer Review

IN PURSUIT OF PANDAS

Wed 05 Jun 19
Our Service
Excellent
Our Tour
Good

Excellent very well organised tour, with really good helpful, friendly and caring guides. Eva our tour manager was superb, making sure every one was looked after.

Our Response


Thank you for taking the time to review your tour.

It is lovely to hear our guides are performing throughout your tour. We will share your kind words with your local guides and Eva - I'm sure they will be grateful to hear you found them to be friendly and caring throughout.

We hope you have retuned home with many fond memories that will remain with you for many years to come and hope to see you onboard another Wendy Wu tour in the future.

IN PURSUIT OF PANDAS

Thu 02 May 19
Our Service
Excellent
Our Tour
Excellent

Service rating :

Booking was very efficient and sound advice was given. Air China was amazingly good considering I had read some fairly bad accounts of their services.
Hotels we stayed in were of a good quality.
Internal flight and Bullet train were excellent.

Local guides very informative and with good English. Fin in Chendu had excellent English. Sites amazing as expected.


None of this would have held together without our national guide, Ivan, who was outstanding. Dealing with the language, regulations, airport and train stations would have been a nightmare without him. He was amazingly calm, well organised, kind and efficient. How he didn't lose some of us in the Forbidden City I will never know.

Product :

Please read my review carefully

IN PURSUIT OF PANDAS

Mon 29 Apr 19
Our Service
Excellent
Our Tour
Excellent

Service rating :

The whole tour from the moment we were met in China by our National Guide, Ivan, was first class, giving us a truly wonderful holiday. Highly recommend Wendy Woo for China.

Product :

The whole experience was first class thanks to our National Guide, Ivan, and the team of local guides who helped us to make the most of a short tour. It was full of wonders such as the Great Wall, the Terracotta Warriors, the pandas, palaces, parks, gardens etc plus great food, shows and a great bunch of travelling companions.

Our Response


Thank you for your feedback!

We are delighted that you enjoyed your tour to China and Ivan and your local guides helped you enjoy everything you could during your tour.

It is lovely to discover your holiday highlights - Great Wall, Terracotta Warriors and many others.

Thank you for your recommendations.

IN PURSUIT OF PANDAS - CHRISTMAS AND NEW YEAR

Sat 19 Jan 19
Our Service
Good
Our Tour
Good

Service rating :

Jason Gao (National guide) was amazing and local Guide Susan in Chengdu and Andy in Beijing were good/

Product :

Hotels at Beijing and Xi'an were good, especially the Boffo L in Xi'an (which we believe was brand new to Wend Wu Tours). Hotel in Chengdu was disappointing - staff did not speak much English, not very helpful, room was disappointing.

IN PURSUIT OF PANDAS - CHRISTMAS AND NEW YEAR

Fri 18 Jan 19
Our Service
Good

Very good tour of the highlights of China. The guides couldn’t do enough to accommodate everyone and deserve a special mention. The hotels flights and coaches were all of a good standard. There was plenty of variety in the meals. In terms of drinks offered we were restricted to the same high sugar fizzy drinks or nothing which may need looking into. There were no sugar free options available. Despite this being marketed at a level 1 physical activity tour it involved a lot of walking on hilly areas and mountain ascent due to itenerary which was physically demanding and we were not prewarned about this. Overall it is a good value tour and perfect for an insight into China. I would book with Wendy Wu again and recommend them to family and friends.

IN PURSUIT OF PANDAS - CHRISTMAS AND NEW YEAR

Thu 17 Jan 19
Our Service
Excellent
Our Tour
Good

We booked our dream holiday to China- In Pursuit of Pandas Tour -Christmas/New year and what an Unforgettable experience it was!!! From start to finish we were looked after by Jason are national guide who was an absolute star.My husband has a shellfish allergy which I was concerned bout but Jason phoned ahead every restaurant we visited to inform them-and every restaurant we visited the food was delicious and plentiful. Our Itinary changed slightly which we were informed of on the first day but the substituted tours were excellent.
I could sit here and still be singing this tours praises til next Christmas so to summarise- Definitely Recommend and looking to go to Vietnam next!

Our Response

Thank you for your 5* review!


We are thrilled to hear you thoroughly enjoyed your tour in China over the festive period, and hope your memories will remain with you for many years to come!


It is lovely to hear how Jason was so helpful and made sure that the restaurants were aware of your husbands allergy in advance.


When your ready to book your tour to Vietnam, please let us know. We will be honored to help arrange your next unforgettable tour.

IN PURSUIT OF PANDAS

Thu 13 Dec 18
Our Service
Good
Our Tour
Good

Service rating :

Very well run, knowledgeable guides and a good quality experience.

Product :

Wonderful, we got there early and virtually had the place to ourselves. The babies were so cute I wanted to take one home!

IN PURSUIT OF PANDAS

Sat 10 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Our tour with Wendy Wu Tours was EXCELLLENT. The tour of China to visit Pandas was VERY GOODthroughout from airport arrival till departure. The tour reps were all very knowledgeable and couldn't do enough for you both as a group and individual.

Product :

We purchased through a tour operator but the Wendy Wu base in London was very good and was able ton secure for us Business Class seats therre and back through Air China (Excellent Flight). They also helped me with the Visa's as well which I thoght was very good as it could have been a mine feild.

Our Response

Thank you for your 5* review!
We are thrilled that you had an excellent tour with us! Its wonderful that you got to see the Pandas and that your whole tour was good from beginning to end! We're also delighted that you liked your tour guides who were informative and extremely helpful. We hope you have made some brilliant memories and hope that you will book again with us in the future.

IN PURSUIT OF PANDAS

Tue 30 Oct 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Very well organised with helpful and knowledgeable guides, Rita was excellent, coping well with the unexpected. Highlights were the pandas and Panda base was free from the usual crowds.

Product :

Good value trip covering many highlights of China.

Our Response

Thank you for your 5* review!
We are delighted that you had an excellent time, and that your guide Rita was helpful and knowledgeable. We are so glad you enjoyed seeing the Pandas, and the video you have attached is lovely. We hope you will book again with us in the future.

IN PURSUIT OF PANDAS

Mon 29 Oct 18
Our Service
Good
Our Tour
Good

A comprehensive tour with specific targeted places of interest. Enough free time is given to enjoy the sites with alternative options . Well timed departures and arrivals avoid the crowds. Information and history is explained with sufficient detail for the average visitor.

IN PURSUIT OF PANDAS

Tue 16 Oct 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent tour well organised. Great guides and packed a lot into a short time . Great food and accommodation as well

Product :

Well organised. Great guides

Our Response

Thank you for your feedback.


We are pleased to hear you enjoyed your "In Pursuit of Pandas" tour, and were able to see a lot in just over a week.


We hope you have returned with some fond memories of China that will remain with you for many years to come.

IN PURSUIT OF PANDAS

Mon 15 Oct 18
Our Service
Good
Our Tour
Excellent

Service rating :

Everything was really good and the guide was amazing but a few of us would have liked more time being part of the day to day culture - markets, tea rooms to just sit in the park for a while.

Product :

Loved the Pandas - they were the reason I booked the tour!!

IN PURSUIT OF PANDAS

Mon 15 Oct 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent throughout. Delivered all promised. National and local guides knowledgeable and helpful at all times. Thoroughly recommended

Product :

Everything hoped for. Trip of a lifetime

Our Response

Thank you for your review!


We are glad to hear you enjoyed your trip to China, and you found your guides to be helpful and knowledgeable throughout.


We thank you for your recommendations and hope to see you again on another Wendy Wu Tour in the future.

IN PURSUIT OF PANDAS

Tue 02 Oct 18
Our Service
Excellent

Wendy Wu tour In Pursuit of Pandas. Fantastic tour, fabulous Guild Hoffman, Hotels were 4 star, Food really nice. I can’t fault anything, and I’m normally the first to complain, but there is just no complaints. We both had a great time everything was perfect. Chrissy x

IN PURSUIT OF PANDAS

Mon 01 Oct 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Hotels were first rate, food was amazing, tour guide, (Hoffman Hua), went above and beyond when required; local Beijing guide, (Mick), knew his stuff and kept the tour group well informed, as did our Chengdu guide, (Susan). I have nothing but praise for this company and the whole tour!!

Product :

Booked through Hays Travel (Durham), and had full contact at all times, whether it was with the staff at Hays, or with the Wendy Wu London office.