20 Years of Wendy Wu Tours

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Date
Rating
Customer Review

IN PURSUIT OF PANDAS

Thu 13 Dec 18
Our Service
Good
Our Tour
Good

Service rating :

Very well run, knowledgeable guides and a good quality experience.

Product :

Wonderful, we got there early and virtually had the place to ourselves. The babies were so cute I wanted to take one home!

IN PURSUIT OF PANDAS

Sat 10 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Our tour with Wendy Wu Tours was EXCELLLENT. The tour of China to visit Pandas was VERY GOODthroughout from airport arrival till departure. The tour reps were all very knowledgeable and couldn't do enough for you both as a group and individual.

Product :

We purchased through a tour operator but the Wendy Wu base in London was very good and was able ton secure for us Business Class seats therre and back through Air China (Excellent Flight). They also helped me with the Visa's as well which I thoght was very good as it could have been a mine feild.

Our Response

Thank you for your 5* review!
We are thrilled that you had an excellent tour with us! Its wonderful that you got to see the Pandas and that your whole tour was good from beginning to end! We're also delighted that you liked your tour guides who were informative and extremely helpful. We hope you have made some brilliant memories and hope that you will book again with us in the future.

IN PURSUIT OF PANDAS

Tue 30 Oct 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Very well organised with helpful and knowledgeable guides, Rita was excellent, coping well with the unexpected. Highlights were the pandas and Panda base was free from the usual crowds.

Product :

Good value trip covering many highlights of China.

Our Response

Thank you for your 5* review!
We are delighted that you had an excellent time, and that your guide Rita was helpful and knowledgeable. We are so glad you enjoyed seeing the Pandas, and the video you have attached is lovely. We hope you will book again with us in the future.

IN PURSUIT OF PANDAS

Mon 29 Oct 18
Our Service
Good
Our Tour
Good

A comprehensive tour with specific targeted places of interest. Enough free time is given to enjoy the sites with alternative options . Well timed departures and arrivals avoid the crowds. Information and history is explained with sufficient detail for the average visitor.

IN PURSUIT OF PANDAS

Tue 16 Oct 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent tour well organised. Great guides and packed a lot into a short time . Great food and accommodation as well

Product :

Well organised. Great guides

Our Response

Thank you for your feedback.


We are pleased to hear you enjoyed your "In Pursuit of Pandas" tour, and were able to see a lot in just over a week.


We hope you have returned with some fond memories of China that will remain with you for many years to come.

IN PURSUIT OF PANDAS

Mon 15 Oct 18
Our Service
Good
Our Tour
Excellent

Service rating :

Everything was really good and the guide was amazing but a few of us would have liked more time being part of the day to day culture - markets, tea rooms to just sit in the park for a while.

Product :

Loved the Pandas - they were the reason I booked the tour!!

IN PURSUIT OF PANDAS

Mon 15 Oct 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent throughout. Delivered all promised. National and local guides knowledgeable and helpful at all times. Thoroughly recommended

Product :

Everything hoped for. Trip of a lifetime

Our Response

Thank you for your review!


We are glad to hear you enjoyed your trip to China, and you found your guides to be helpful and knowledgeable throughout.


We thank you for your recommendations and hope to see you again on another Wendy Wu Tour in the future.

IN PURSUIT OF PANDAS

Tue 02 Oct 18
Our Service
Excellent

Wendy Wu tour In Pursuit of Pandas. Fantastic tour, fabulous Guild Hoffman, Hotels were 4 star, Food really nice. I can’t fault anything, and I’m normally the first to complain, but there is just no complaints. We both had a great time everything was perfect. Chrissy x

IN PURSUIT OF PANDAS

Mon 01 Oct 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Hotels were first rate, food was amazing, tour guide, (Hoffman Hua), went above and beyond when required; local Beijing guide, (Mick), knew his stuff and kept the tour group well informed, as did our Chengdu guide, (Susan). I have nothing but praise for this company and the whole tour!!

Product :

Booked through Hays Travel (Durham), and had full contact at all times, whether it was with the staff at Hays, or with the Wendy Wu London office.

IN PURSUIT OF PANDAS

Tue 25 Sep 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

The In Pursuit of Pandas tour was very well organised & Michelle, our national guide was excellent. She provided background information to all the sights before we got there to enable us to enjoy the experience more. Just what we needed on our first trip to China

Product :

Well organised to enable us to obtain the best experience for each day & good choice of foods

Our Response

Thank you for your 5* review!


We are delighted to hear you enjoyed your "In Pursuit of Panda's" tour. Your lovely comments about Michelle have been passed along to our China office to share with her - It'll make her day!


We would be honored to welcome you on-board another Wendy Wu Tours in the future, and hope the memories of this fantastic region stays with you for many years to come.

IN PURSUIT OF PANDAS

Mon 24 Sep 18
Our Service
Good
Our Tour
Good

Service rating :

Our tour guides were amazing,Michelle and May
My only complaint would be that in our last hotel (Chengdu) we didn't have daily milk or sugar for our 'cuppa',in fact Michelle went to the local supermarket and bought us some,also in my opinion the bed was rather hard and I would have struggled to stay there any longer

Product :

Exactly what I thought it would be

IN PURSUIT OF PANDAS

Thu 06 Sep 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

The trip was everything and more than was advertised. From the advice given when booking and applying for the visa, to the wonderful attention and service given to everyone on the tour by Our guide Garry Guo. Nothing was too much trouble, his knowledge, humour and attention to detail made this an outstanding trip

Product :

Outstanding value , amazing holiday

Our Response

Thank you for your review!


We are delighted you thoroughly enjoyed your "In Pursuit of Pandas" tour, and all your questions were answered prior to your departure.


Your comments will be passed along to our office in China who will share them with him - I'm sure it will make his day!


We truly hope you have returned home with some incredible memories of the Ancient Region that will last for many years to come.

IN PURSUIT OF PANDAS

Mon 09 Apr 18
Our Service
Excellent

Wendy Wu tours did excactly what they said they would.
Efficient, effective & definitely value for money.
The local guides were both professional & knowledgable.
I would highly recommend this tour company.

IN PURSUIT OF PANDAS

Wed 04 Oct 17
Our Service
Poor
Our Tour
Poor

Service rating :

More choice of food needed, better choice of hotels, and more time at key places.
Guides were very informative, well done to them.

Product :

Mis informed regarding hugging pandas also brochure should be updated to reflect not having photos with the pandas. Itinerary needs to be updated

IN PURSUIT OF PANDAS

Sat 02 Sep 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Terrific holiday - well organised, great national and local guides. Very full itinerary, lovely group of people, nice hotels.

Product :

Great trip, pandas the best part of an excellent choice of visits.

Our Response

Thanks for your lovely feedback!