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Reviews

Extraordinary tours by the Award-Winning tour specialist

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"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.





We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Date
Rating
Customer Review
Thu 27 Feb 20
Our Tour
Excellent

Third tour with Wendy Wu & once again the whole tour was amazing. Guides as usual were extremely knowledgeable, helpful & nothing too much trouble. The whole itinerary from start to finish was very full on, varied, interesting having the whole group involved at some time. We were also given s in each country. Every day brought a new highlight & experience.

Mon 06 May 19
Our Service
Excellent
Our Tour
Excellent

Service rating :

This was my third tour . As a single traveller I always feel safe and welcomed x

Product :

Amazing to see three countries in two weeks . Guides were exceptional . Inspirational

Our Response


Thank you for your positive review!

We are pleased to hear that you always feel safe during our tours. We hope to see you again soon!

Wed 10 Apr 19
Our Service
Good
Our Tour
Good

Good customer service, friendly over the phone and helpful.

Wed 21 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

We thought the tour was well-planned and organised. We enjoyed eating most meals with our group in local restaurants. Yes we would consider Wendy Wu tours again.
We found all three guides very good, they were informative and genuinely interested in telling us about their respective countries.

Product :

We felt it was money well spent.

Our Response

Thank you for your 5* review!
It's always great to hear such brilliant feedback from our clients! We are delighted that you thought the tour was well planned and organised, and that you enjoyed the meals provided in the local restaurants. It's also fabulous that you found the guides you had during the tour knowledgeable and enthusiastic. We are thrilled that you would book with us again, and we look forward to helping you with a new tour in the near future.

Tue 20 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Guides were polite, courteous, knowledgeable and good fun. They were happy to fit in a few extra stops/sights that customers were keen to visit. Great accomodation and a wide range of activities, sights and experiences provided. Excellent experience all round.

Product :

Previously stated.....see last answer.

Our Response

Thank you for your 5* review!
We are delighted that you had an excellent experience! It's great that you found the guides polite, courteous and informative, and that they were happy to fit in some extra sightseeing long the way! We hope you have some great memories from your tour and hope that you will book again with us in the future.

Mon 19 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

They did everything superbly. I have been with them before and both trips have been excited. I already recommend them often

Product :

excellent itinerary, great hotels, superb guides

Our Response

Thank you for your 5* review,
We are delighted that you had a superb service from our company, and its great to hear that you have already travelled with us and we hope to book further tours for you in the future! Thank you for also recommending our company to others.

Sun 18 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent guides, very good hotels, slick organisation, great food.
Interesting and varied itinerary.

Product :

Well organised and planned

Our Response

Thank you for your 5* review!
We are thrilled that you had an excellent trip and that the guide ensured the tour ran smoothly and seamlessly throughout. We are also pleased that you enjoyed the food and thought the itinerary was varied and interesting, we hope that your guide was informative and friendly. We hope that you have made wonderful new memories during your tour and hope that you will think of us when booking your next tour.

Tue 21 Nov 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

our tour was well organised and the guides know there stuff in the 3 countries we visited and where very helpful

Product :

the tour had all the places we wished to visit

Sun 12 Nov 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent organisation. Great hotels, well chosen restaurants. Knowledgeable tour guides, especially Laki in Vietnam who went out of his way to make sure we were informed and entertained

Product :

See previous comments for review

Mon 13 Feb 17
Our Service
Good
Our Tour
Good

It was definitely a good tour and experience. It was tiring so perhaps we should have taken the more sedate option. The organisation and logistical expertise was on the ball. There was a necessity to change the order of the tour slightly but when arriving in Cambodia after a flight that left on time, arrived slightly early to be told we could not see the sunset because we were late was not credible. Similarly to be told on the coach to the hotel that we could expect problems with the showers and facilities as the hotel contract was not being renewed was not conducive to a good stay. Despite the comment other rooms were available the hotel was full for the Chinese New Year. I have suggested that a refund of £100 would be suitable compensation.

Our Response

Thanks so much for your feedback.
Customer satisfaction is really important to us, so we're having a look into this and we'll be in touch soon.


Kind Regards,

Megan

Thu 24 Nov 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent organisation of meet and greet at airports. Efficient driver and guide services. Excellent guides throughout the tour in each of the countries visited.

Product :

Well paced very interesting itinerary. Good quality hotels. Would recommend.

Tue 22 Nov 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

All the guides were excellent and the hotel service very good.

Product :

We thoroughly enjoyed enjoyed the tour although it proved a little too strenuous for two of our group.

Sun 16 Oct 16
Our Service
Good
Our Tour
Excellent

Service rating :

Overall good service though out the holiday, whilst there was a misunderstanding regarding meals status in Siem Reap this was quickly remedied to the groups satisfaction.

Product :

Excellent tour very enjoyable from start to finish a good insight to all three countries.
Would recommend Wendy Wu tours.

Tue 11 Oct 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

All excellent apart from one minor hiccup in Siem Reap which was quickly resolved.

Product :

Excellent and informative trip which rounded off our 3 Asian trips with Wendy Wu. We look forward to using the company in another part of the world.

Mon 04 Apr 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

writing a comment took the feedback over 15 secs!!!!

Product :

writing a comment took the feedback over 15 secs!!!!