At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.
You can also read more reviews about Wendy Wu Tours on TripAdvisor.
our tour was well organised and the guides know there stuff in the 3 countries we visited and where very helpful
the tour had all the places we wished to visit
Excellent organisation. Great hotels, well chosen restaurants. Knowledgeable tour guides, especially Laki in Vietnam who went out of his way to make sure we were informed and entertained
See previous comments for review
It was definitely a good tour and experience. It was tiring so perhaps we should have taken the more sedate option. The organisation and logistical expertise was on the ball. There was a necessity to change the order of the tour slightly but when arriving in Cambodia after a flight that left on time, arrived slightly early to be told we could not see the sunset because we were late was not credible. Similarly to be told on the coach to the hotel that we could expect problems with the showers and facilities as the hotel contract was not being renewed was not conducive to a good stay. Despite the comment other rooms were available the hotel was full for the Chinese New Year. I have suggested that a refund of £100 would be suitable compensation.
Thanks so much for your feedback.
Customer satisfaction is really important to us, so we're having a look into this and we'll be in touch soon.
Excellent organisation of meet and greet at airports. Efficient driver and guide services. Excellent guides throughout the tour in each of the countries visited.
Well paced very interesting itinerary. Good quality hotels. Would recommend.
We are delighted you had such a excellent time doing the Indochina Delights Tour, we hope you have returned with some unforgettable memories. From personal experience, it is such a warm and welcoming country.
All the guides were excellent and the hotel service very good.
We thoroughly enjoyed enjoyed the tour although it proved a little too strenuous for two of our group.
Overall good service though out the holiday, whilst there was a misunderstanding regarding meals status in Siem Reap this was quickly remedied to the groups satisfaction.
Excellent tour very enjoyable from start to finish a good insight to all three countries.
Would recommend Wendy Wu tours.
All excellent apart from one minor hiccup in Siem Reap which was quickly resolved.
Excellent and informative trip which rounded off our 3 Asian trips with Wendy Wu. We look forward to using the company in another part of the world.
writing a comment took the feedback over 15 secs!!!!
writing a comment took the feedback over 15 secs!!!!
Our guides were caring and very helpful.
Lots of variety, would have liked 1 more day in Hoi An, and maybe 1 more in Laos too.
Apart from not meeting us at the airport in Saigon and appearing to have us down for the wrong tour(!) all went well. We have no hesitation in recommending Wendy Wu to others and will no doubt travel with you again.
2 suggestions for consideration. (1) The meals were excellent on the whole but there were too many! (And we stopped for too long at lunch times) Could you consider cutting the midday stop down to a snack? (2) Tips caused a problem as it appeared the large sum we paid at the start of the holiday did not include the main people we would have tipped: in particular the tour guides and the hotel maids. So who did it go to? This caused quite a lot of grumbling in the party.
Welcome home! thank you for taking the time to post your review following your tour with us.
First of all - Please accept our apologies for your failed transfer and we are pleased we were able to rectify this while you were still on tour.
Also, thank you for your constructive feedback regarding your meals and the times set aside for these meals, which we have duly noted.
We hope to welcome back again in the not too distant future.
The Guides during our Holiday were excellent. The Coaches & Drivers used were also excellent. We chose to use Wendy Wu based upon the Holiday to China we had taken with Wend Wu a few years ago. The overall holiday was very good.
The Holiday was very good. We liked the mix of people you meet from Australia, New Zealand & UK.
Everything excellent apart from our guide in Laos
Wonderful holiday .
The 3 agents were most helpfull.
we really enjoyed all aspects of the holiday.
Thank you for your comments regarding the service you have received, we hope you have come away with many great memories of the Indochina Delights tour you have just completed.
We hope to welcome you on tour again sometime in the not too distant future.
The service we received both here and abroad were excellent. The best company we have ever travelled with.
This tour was so interesting. Such a lot to see and Wendy Wu covered a lot. To go to a different restaurant every lunch and dinner was a culinary delight
The service was almost "seamless". Excellent, thank you.
Many thanks for your feedback.