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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

Celebrating 25 Years of tour excellence
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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Japan Uncovered

Thursday 06 Feb 2025
Overview Rating:
Our Service: Excellent
Very good. Helpful and informative.

Ancient Empires of China & Japan

Wednesday 05 Feb 2025
Overview Rating:
Our Service: Excellent
Beau was Very friendly and helpful. Excellent customer care and we booked our tour with her.

Japan Uncovered

Monday 03 Feb 2025
Overview Rating:
Our Service: Excellent
Really informative and helpful.

Japan Uncovered

Sunday 02 Feb 2025
Overview Rating:
Our Service: Excellent
Very good. Friendly staff. Informative, respectful and caring. No hesitation in recommending Wendy Wu. We have just booked our FIFTH tour with them. This time to Japan in 2026

68692-PRE

Saturday 01 Feb 2025
Overview Rating:
Our Service: Excellent
We have just booked a Japan tour for mid May 2025, so we are only at the booking stage. So far we have liaised with Natasha Beach at Wendy Wu, who could not have been more patient and helpful, fielding the numerous questions we had about flights and arrangements for the tour generally. It's our first long haul trip and we are a little anxious and very excited in equal measure. Natasha's calmed the nerves and I'm certain she will give us any help required to make this a memorable trip for me and my son.

Japan by Rail

Friday 31 Jan 2025
Overview Rating:
Our Service: Excellent
Efficient

69522-PRE

Thursday 30 Jan 2025
Overview Rating:
Our Service: Excellent
Booking our Japan trip with Natasha was very smooth. She ensured we received the right sale discounts and offered a choice of flights, from which we selected the best option for us.
Confirmation etc was sent through immediately and this first interaction with Wendy Wu makes us optimistic that our holiday in November will be everything we are hoping for.

Japan & the Scenic South

Wednesday 29 Jan 2025
Overview Rating:
Our Service: Excellent
Natasha the lady who booked our trip was very helpful and knowledgeable.
She talked us through every step as this is our first time with Wendy Wu Tours. Excellent service.

68732-PRE

Tuesday 28 Jan 2025
Overview Rating:
Our Service: Excellent
Arti was well informed and shared her knowledge of Japan with me. Made choosing which holiday to go for easy. Arti was professional and polite at all times. Would highly recommend the booking procedure.

Jewels of Japan

Thursday 23 Jan 2025
Overview Rating:
Our Service: Excellent
Friendly, helpful staff

Jewels of Japan

Thursday 23 Jan 2025
Overview Rating:
Our Service: Excellent
Exceptionally helpful . I required a tour of Japan to fit with a family wedding. Not straight forward, as I required other non standard requests. Matt my advisor went above and beyond. Highly recommend.

Our Response

Thank you for taking the time to share your feedback regarding your recent experience with our services. We are delighted to hear that Matt was able to assist you in organising your tour of Japan, especially given the unique requirements surrounding your family wedding.

We strive to provide exceptional service and personalised solutions for all our clients, and it is rewarding to know that Matt exceeded your expectations. Your recommendation means a great deal to us, and we will be sure to pass on your kind words to him.

If you have any further questions or need assistance in the future, please do not hesitate to contact us. We look forward to helping you plan more memorable experiences.

Japan & the Scenic South

Thursday 23 Jan 2025
Overview Rating:
Our Service: Good
Good so far, as just booked.

Japan & the Scenic South

Sunday 19 Jan 2025
Overview Rating:
Our Service: Excellent
Knowledgeable agent who was patient and attentive to all our questions leaving us feeling confident in our choice of holiday

Off-Beat Japan

Saturday 18 Jan 2025
Overview Rating:
Our Service: Excellent
Very knowledgeable

69522-PRE

Saturday 18 Jan 2025
Overview Rating:
Our Service: Excellent
We went to the Manchester Destinations travel show having firstly attended an online webinar and got to meet Wendy Wu doing a talk, soooo much energy😎. The staff at the show were brilliant and Andy looked after us so well tailoring the flights and add-ons we wanted booking us a holiday of a lifetime to Japan then Hong Kong.