The Award-Winning Tour Specialist
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Reviews

Extraordinary tours by the Award-Winning tour specialist

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At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.





We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Date
Rating
Customer Review
Sun 08 Mar 20
Our Service
Excellent

Great customer service from a very knowledgable member of the Wendy Wu team. This consisted of advice and being able to answer our questions from personal experience having been based in Japan for a couple of years.

Fri 07 Feb 20
Our Service
Excellent

yes good device

Tue 04 Feb 20
Our Service
Good

Consultant Luke was excellent. However, the IT/telephone system cut me off a couple of times & had to ring back.

Tue 04 Feb 20
Our Service
Good

we saw the company at destinations in Manchester and were impressed with advice that we received.after looking at many different tours we considered yours the best

Sat 01 Feb 20
Our Service
Excellent

The representative we spoke to was very knowledgeable and was a great help.

Sat 01 Feb 20
Our Service
Excellent

Very professional

Thu 23 Jan 20
Our Service
Good

We called in at the stand to chat as we traveled with you to China in 2014.
The staff on the site were helpful and we booked a trip to Japan.
I thought the stand was cramped and didn’t reflect the status of the company. For example there were only two garden chairs for clients and the girl checking dates and making bookings had a laptop on her lap.

Wed 15 Jan 20
Our Service
Excellent

A professional approach to queries. Rang when they said they would. Willing to look at alternatives.

Tue 14 Jan 20
Our Service
Excellent

Steve was very helpful. Wanted the best for the customer. Easy to order

Sat 04 Jan 20
Our Service
Excellent

Extremely helpful when I made a mistake with my booking. It was rectified very quickly and without any fuss.

Our Response

Thank you for your review.

We are pleased that our team were able to quickly rectify your booking and hope you are looking forward to your tour with Wendy Wu tours.

Tue 03 Dec 19
Our Tour
Excellent

An excellent tour which incorporated all aspects of Japan, a real flavour of a wonderful country! The tour covered the sights and history, as well as the tradition/culture and food. It was relaxed and there was also free time to enjoy shopping and roaming the areas.
It was a bonus having a small tour group and I think 20 would be an ideal number as a maximum
The transport was excellent - the only issue is that it would be more convenient if ones luggage from the bullet train was at the hotel upon arrival or shortly afterwards
The food experiences were varied, tasty and well balanced
Hotel accommodation was very good
The tour guide, Yuki Kobayashi, was exceptional! She enhanced the experience with her beautiful English, vast knowledge of her country and organisational skills. She should be highly commended and we will be writing to her Agency to extend out gratitude and appreciation of her services
The only issue which I think should be changed and taken on board is that this tour should be a level 2, not 1, with some parts a level 3 when climbing stairs in some of the castles. We were a fit group who enjoyed walking a lot, so did not need the bus parked near the sight nor did we find the stairs too much of an issue.
Thanks you for a fantastic tour. It was truly memorable!

Our Response

Wow! Thank you for your amazing review!

We are thrilled that you thoroughly enjoyed your "Japan Uncovered" tour.

It is lovely for us to discover the high points during your time in Japan - from the local cuisine to the hotel accommodation.

Your kind words about Yuki, will be shared with our local operators in Japan who will share them with her. I am sure she will be grateful receive them.

We hope the memories of this incredible country will remain with you for a lifetime!

Sun 24 Nov 19
Our Tour
Excellent

Excellent organisation, very enjoyable trip, brilliant leader.

Our leader, Katsumi Yaguchi was a exceptional leader, very knowledgeable, very well organised, and with a good sense of humour, always enthusiastic.

We saw lots of interesting aspects of Japan. The hotels were really good but I would have liked one night in a proper Ryokan hotel.

The food was always interesting and very well presented with the exception our lunch in the Best Western Hotel where the food was poor ( tempura beef croquettes with no beef at all inside and I do not want chips in Japan)

I would have liked more free time in Tokyo.

Thu 14 Nov 19
Our Service
Excellent

Great attention to detail and a really professional service. We have travelled with them before and are looking forward to going again.

Our Response

Dear Customer,

Thank you for your 5 star review!
We are thrilled that you have travelled with us before and are looking forward to go again! We are pleased that you enjoyed the booking process with the agent being professional and having great attention to detail.

We are sure that you will have a wonderful time on your tour and will come back with some lovely memories!

Kind regards,

Wendy Wu team

Tue 12 Nov 19
Our Service
Excellent

This is the fourth trip I've booked with Wendy Wu and haven't been disappointed yet. They must be doing something right.

Our Response

Thank you for your feedback. We are very happy to hear that you enjoy our tours and we value your loyalty with Wendy Wu Tours.

Sun 10 Nov 19
Our Service
Good

Too far ahead to finalise but very happy with quality of service and information given. Will doubtless finalise early in 2020 when full range of options will be available.