Reviews

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The office staff were unfailingly helpful when contacted, especially when trying to complete the form for the Chinese visa! On the tour, our rep, Monica, was delightful and went above and beyond to ensure we all had the best time possible. As 3 of us were on a special diet this involved continually checking that everything we ate was safe for us. I would certainly recommend their service.

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This was a 5 star holiday to celebrate a special occasion, and we weren't disappointed. It was fascinating but also tiring as so much was packed into our 16 days, but given the distances involved between attractions, it couldn't have been any other way.

One of the best trips we've ever taken. Having a national guide (in our case Katherine) was the key to making the whole experience special and all the more enjoyable.
The wonderful sites, excellent accommodation and the tasty food exceeded our expectations. We did book the top end small group tour and are glad we did, well worth it.

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The whole holiday experience was very well managed. Starting with a need to change dated soon after we booked to the the visa application, the support both written and particularly by telephone was most helpful.
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As the tour progressed it became clear the brochure description was the minimum and we frequently had experiences and standards of accommodation which exceeded those expected.
Our guides were all enthusiastic, conscientious and flexible with the timings to maximise our enjoyment of the varying elements of the tour. Our national guide (Hebe) was our constant companion from the airport arrival until our entry into security for our flight home. She deserves special mention for the way she maximised her local budget and influence to enhance our tour experiences. Indeed nothing seemed too much trouble

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Our guided tour of China was extremely well organised. The hotels were excellent and the meals we had as a group (of 10) were all first class. Our national guide, Melody, made sure everything ran very smoothly and became a friend to each of us. The local guides were better than any guide book giving us history, culture, stories of daily life and even Chinese jokes. We saw the classic sites but also had included special extras like a tai chi lesson, dim sum making, calligraphy and spectacular theatre shows. The only lowlight would be the Yangtze River cruise where the food and evening entertainment shows were not to our taste, however the accommodation was very good and everyone else seemed to enjoy themselves. All in all an unforgettable trip.

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A well thought-out tour of China with all the classic sights and much more besides, including lectures, factory tours, theatre trips, country walks and rickshaw rides. The selection of hotels and restaurants was first class. All the tour guides were excellent. There was a perfect mix of organised sight-seeing and time to explore on your own. Highly recommended.

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Not up to expectations.

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Sent separate file on the trip.

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Very well organised in particular the Tour guide who accompanied us was excellent .

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Great customer service , well looked after, throughout tour!

excellent guided tour of China - got to see the great wall, Terracotta Army, Guillan and Shanghai - our tour guide Hebe made sure it rang smoothly and we were with a good group of people

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Wendy Woo tours delivered everything we expected from arranging pick up from home and chauffeur transport to and from and our stop off in Dubai and in China but also the provision of excellent 5* hotels in China all supported by our wonderful national guide Ivy. The tour was well paced and the additional extra such as a lecture at the terracotta army, access to the archeologists at the Hangyangling mausoleum, dumpling making and many others made the tour special.
Our national guide Ivy looked after everyones needs and made sure everyone was happy with the pace.

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We received everything we expected and more and will be booking further tours to other countries with Wendy Woo

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From the start to the finish we were looked after by our National guide Ruby as well as our local guides. The legends of China tour was worth the extra money based on the quality of the hotels we stayed in, especially the Fairmont Peace hotel on the Bund in Shanghai. Another highlight was going on the Shanghai Maglev train which is the fastest train in the world. This was not on our itinerary but after a request by myself and our fellow travelers the local guide made the arrangements.

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Great value for money especially the £99 upgrade to business class flights on the way home.

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One of our best tours. We were looked after so well. Our tour guide Christian was so lovely.

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We got to see a good range of China. Would recommend it to anyone.

First rate tour .Excellent head guide.

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This was supposedly a VIP 5 star tour. However, you are basically paying for slightly better hotels, which in most cases were poorly located and in one particular case (The Sheraton) more like a 3 star. The cabins on the cruise were as shabby as those offered to everyone else. The restaurants were mediocre, and the minibuses they used to transport us internally had seen better days, or of a poor standard. I accept this is China but what is the point in paying substantially more if this is the best China can offer.

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The national guide was a lovely girl but spoke very poor English which made things very difficult at times. We were advised by the local tour guides that it was safer to only buy in the approved shops which we visited. VERY BAD ADVICE, we were totally ripped off in the Shanghai Silk Museum. After a lot of badgering by the sales assistant (which happens in all their “approved” shops) we bought a duvet and a silk cover which was supposedly on a special offer. We were told three times it was 800 yan (£80). There was a lot of confusion at the cash desk as people were buying various duvets etc. I admit our barriers were down as we had been assured this was a reputable place to buy. Our tour group by this time had completed their sales so we rushed to join them (nobody else was daft enough to buy the cover). On returning we discovered that £917.36 had been debited form our credit card. To make it worse my husband (who is meticulous about receipts) couldn’t find our copy receipt, it made me wonder if the museum had taken advantage of the rush and confusion at the till to keep it. We contacted Wendy Wu who subsequently contacted the museum. They insisted my husband signed for this amount – so we were liable. Not having our own receipt we were not in a position to dispute it. My husband has asked Wendy Wu at least three times to get us a breakdown on how they managed to arrive at £917.36. They have singularly refused to do this.
Wendy Wu eventually said we could have a refund if we returned it to the museum in China. I simply do not trust the silk museum to arrange a refund. I asked if we could return it to the Wendy Wu London office and they could confirm receipt before it went back to China – they refused. I finished our holiday feeling duped and unsupported by Wendy Wu. The internet is littered with negative reports on this silk museum similar to our own experience. Why then is Wendy Wu still taking customers there and promoting them.

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Overall service and hotels excellent but a few aspects of the tour which we felt did not live up to the Exclusive type of tour as detailed in the Wendy Wu Ltd. brochures, hence our decision to mark down as Good only. We will be contacting the company direct to point out these details

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Again as above overall excellent but some aspects have made us mark down to Good only. We will be contacting the company direct.

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Particularly friendly and efficient service from Brian in the London office.

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Tour guide Ryan did a very good job in difficult ciircumstances. He had to cope with three people, who became wheechair bound at various times, one having failed to collect his luggage on arrival in Beijing airport.

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Ryan was a wonderful guide and really nice person.. Sad to say goodbye to him.
All local guides good. particularly Troy and lady in Beijing.

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SUGGEST ANOTHER DAY IN Beijing at the start of the holiday to recover from the journey