a Reviews | Wendy Wu Tours h

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Date
Rating
Customer Review

MAGNIFICENT CHINA

Wed 13 Jun 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

We thought the tour "Magnificent China" really lived up to its name! We were very impressed with the superb organisation. Our guide Tony Li was exceptional. He was efficient, knowledgeable and always smiling. He spoke very good English. We have many memories of interesting sights and visits. We were very well looked after with good hotels and bus transfers and trips.
In particular we appreciated the forward transportation of luggage to be checked in at the airport before we arrived.
We liked the tipping system. Also smaller details like bottled water provided in the room and tea/coffee making facilities.
We appreciated the limited group size (22).
The local guides were good and very informative.

Product :

See comments under customer experience

Our Response

Thank you for your amazing review!


We really appreciate you taking the time to let us know about your tour. "Magnificent China" is certainly one of our popular tours given the breathtaking views and scenery!
Your comments will be passed along to Toni, who I am sure will be very pleased to hear you were happy with his knowledge throughout.


It is so nice you have returned home with many memories of this fantastic country, to remain with you for many years!


Let us know when your ready for your next adventure.

MAGNIFICENT CHINA

Mon 11 Jun 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent service. We arranged to arrive in Beijing a day ahead of the proposed tour start date and from the moment we arrived until the moment we were in the airport check in queue for our departure the service was 1st Class.
Our national guide Sophie Jin even arranged a joint double birthday and 36th wedding anniversary party.

Product :

Excellent value for money.

Our Response

Thank you so much for your incredible review about your recent trip to China on our "Magnificent China" tour!


We are so pleased to hear Sophie was able to enhance your overall experience, this will be passed along to her! We hope you took away some amazing memories.


Happy Birthday and Congratulations - we hope this made your celebrations that extra bit special to celebrate in China!

MAGNIFICENT CHINA

Fri 11 May 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent. Everything was very efficient and the guides were very good. Our national guide did everything he could to make the tour easy for us. The local guides gave us interesting information.

Product :

We saw many interesting and fascinating sites. There was a good variety of sites. We saw many things in the 21 days.

MAGNIFICENT CHINA

Wed 11 Apr 18
Our Service
Good
Our Tour
Good

Service rating :

The service received from booking queries to returning home was very professional.

Product :

The national guide Jay was superb as was our Beijing local guide. The other local guides were satisfactory but not in the same league as the two mentioned. Often it appeared the daily itinerary was fixed around the lunch venue. Several times a good deal more flexibility, plus a variation in diet could have been achieved by utilising packed lunch and finding a pleasant location to eat it.

Our Response

Hello and thank you for leaving us a review. 

We are so happy to hear that you enjoyed your trip to China and we will be sure to pass on your lovely feedback to our guide Jay. 

Thank you also for your construction feedback in regards to meals. We will be considering this for future tours to see if this will be improve customer experience.

Kind Regards
Grace
Customer Relations 

MAGNIFICENT CHINA

Mon 09 Apr 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

An absolutely brilliant tour. Well managed, great sights, food and information and well worth the cost. The national guide looked after all of us, individually and collectively extremely well.

Product :

Three weeks wasn't really long enough to see and appreciate all the wonders of China but it gave us so much.

MAGNIFICENT CHINA

Wed 13 Dec 17
Our Service
Good
Our Tour
Good

I had a good holiday and all was well.
I found out during the trip that I was charged an extra £50 for a direct
flight to Beijing, whilst my fellow travellers were not. They booked at the
same time. I wrote to you twice, but had no reply from Sophie Faulkner.

MAGNIFICENT CHINA

Mon 04 Dec 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent

Product :

Great holiday. Great guide. Very organised. All round excellent

MAGNIFICENT CHINA

Sun 03 Dec 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

I was first recommended by a colleague and was not to be disappointed. The tour was very comprehensive visiting all of the principal sites. Tour guides were excellent in their knowledge of the attractions and the history and culture as well as the day to day living of the people. All our needs were taken care of. I would certainly recommend Wendy Wu to my friends.

Product :

Excellent value for money.

MAGNIFICENT CHINA

Tue 21 Nov 17
Our Service
Poor
Our Tour
Good

The trip was mixed. Some amazing destinations and the national guide was great. But some of the local guides not so good and some of the scheduling was not sensible e.g. we went to the closest part of the Great Wall to Beijing (not as advertised) and only had 2 hours there! The terracotta warriors were mind-blowing and the guide knowledgeable but we then ran out of time to spend on the walls of Xian. The extra activities such as hiring bikes never materialised.There were a lot of extra shows that we had to pay for, and including all the tips, we ended up spending a significant amount of cash on top of the 'all-inclusive' price.The food was the most disappointing part of the tour. We were taken to places that could cater for large groups, understandably, but it was all very bland, with virtually no regional variations evident and a hotel restaurant in Shanghai actually gave some of us upset stomachs. The best food and a great part of the trip was on the Yangtze cruise. Overall a worthwhile experience and we met some lovely people and saw some spectacular sights, but for that price my expectation was for a better over-all quality of experience.

MAGNIFICENT CHINA

Tue 14 Nov 17
Our Service
Good
Our Tour
Good

Service rating :

The experience was much more than a holiday,Jacky Chan our guide was excellent. Little or nothing can be faulted apart from some very early starts, but the we did see everything. It was also clear that Wendy Wu was highly respected in China almost every where we went we seam to get special treatment.
The Hotels etc were of good standard, no complaints.The food was a good standard and plentiful. Our friends were interested in the make up of the tour and I have highly recommended the trip

Product :

Some coaches were not the best, but overall no complaints about transport or accommodation.

MAGNIFICENT CHINA

Mon 13 Nov 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

From start to finish you couldn't question Wendy Wu with regards to their organisation of our holiday. From the arrival at the airport to our final departure everything was effortless for us. The guides were fantastic and China lived well upto and beyond our expectations.

Product :

Everything was so well organized that we were more than happy at the cost we paid for this wonderful holiday.

MAGNIFICENT CHINA

Fri 10 Nov 17
Our Service
Good
Our Tour
Good

Service rating :

yes would recommend them the tour was very efficient with no mishaps. The guides were very good and spoke good English although they did have some strange little personal quirks!

Product :

The tour was very well organised and the guides knew their stuff.

MAGNIFICENT CHINA

Mon 30 Oct 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

We have just got back from the Magnificent China tour. The tour was very well organised.The tour guides were very informative and friendly.Our National tour guide Helen Liao was brilliant nothing was too much trouble. The only thing which would have improved the service would be to arrange the baggage being brought to and from the room.

Product :

The tour was well worth the price.

MAGNIFICENT CHINA

Sun 22 Oct 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Our tour was very well organised. Everything on the tour organised by Wendy Wu went smoothly. Hotels were good, coaches comfortable. All local guides were well informed and our National Guide Helen Liao was excellent.

Helen made our tour fantastic.

Product :

Excellent tour of China's highlights good value for money

MAGNIFICENT CHINA

Sun 15 Oct 17
Our Service
Good
Our Tour
Good

Service rating :

The overall service was very good, however when speaking to one of the Wendy Wu reps on the phone I was advised to upgrade to an amenities package on the Yangtze cruise boat as we would be served by waiters and more importantly we would have the choice of a western menu. We were never offered a western menu at any time for lunch or dinner and it was Chinese food self-service for each meal.
The guide, Lee, who accompanied us throughout the trip was excellent, very knowledgeable and most helpful in some difficult situations.

Product :

Good value although the bathroom facilities in some of the hotels we stayed would need to be upgraded.