At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Date
Rating
Customer Review

MAGNIFICENT CHINA

Wed 13 Dec 17
Our Service
Good
Our Tour
Good

I had a good holiday and all was well.
I found out during the trip that I was charged an extra £50 for a direct
flight to Beijing, whilst my fellow travellers were not. They booked at the
same time. I wrote to you twice, but had no reply from Sophie Faulkner.

MAGNIFICENT CHINA

Mon 04 Dec 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent

Product :

Great holiday. Great guide. Very organised. All round excellent

MAGNIFICENT CHINA

Sun 03 Dec 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

I was first recommended by a colleague and was not to be disappointed. The tour was very comprehensive visiting all of the principal sites. Tour guides were excellent in their knowledge of the attractions and the history and culture as well as the day to day living of the people. All our needs were taken care of. I would certainly recommend Wendy Wu to my friends.

Product :

Excellent value for money.

MAGNIFICENT CHINA

Tue 21 Nov 17
Our Service
Poor
Our Tour
Good

The trip was mixed. Some amazing destinations and the national guide was great. But some of the local guides not so good and some of the scheduling was not sensible e.g. we went to the closest part of the Great Wall to Beijing (not as advertised) and only had 2 hours there! The terracotta warriors were mind-blowing and the guide knowledgeable but we then ran out of time to spend on the walls of Xian. The extra activities such as hiring bikes never materialised.There were a lot of extra shows that we had to pay for, and including all the tips, we ended up spending a significant amount of cash on top of the 'all-inclusive' price.The food was the most disappointing part of the tour. We were taken to places that could cater for large groups, understandably, but it was all very bland, with virtually no regional variations evident and a hotel restaurant in Shanghai actually gave some of us upset stomachs. The best food and a great part of the trip was on the Yangtze cruise. Overall a worthwhile experience and we met some lovely people and saw some spectacular sights, but for that price my expectation was for a better over-all quality of experience.

MAGNIFICENT CHINA

Tue 14 Nov 17
Our Service
Good
Our Tour
Good

Service rating :

The experience was much more than a holiday,Jacky Chan our guide was excellent. Little or nothing can be faulted apart from some very early starts, but the we did see everything. It was also clear that Wendy Wu was highly respected in China almost every where we went we seam to get special treatment.
The Hotels etc were of good standard, no complaints.The food was a good standard and plentiful. Our friends were interested in the make up of the tour and I have highly recommended the trip

Product :

Some coaches were not the best, but overall no complaints about transport or accommodation.

MAGNIFICENT CHINA

Mon 13 Nov 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

From start to finish you couldn't question Wendy Wu with regards to their organisation of our holiday. From the arrival at the airport to our final departure everything was effortless for us. The guides were fantastic and China lived well upto and beyond our expectations.

Product :

Everything was so well organized that we were more than happy at the cost we paid for this wonderful holiday.

MAGNIFICENT CHINA

Fri 10 Nov 17
Our Service
Good
Our Tour
Good

Service rating :

yes would recommend them the tour was very efficient with no mishaps. The guides were very good and spoke good English although they did have some strange little personal quirks!

Product :

The tour was very well organised and the guides knew their stuff.

MAGNIFICENT CHINA

Mon 30 Oct 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

We have just got back from the Magnificent China tour. The tour was very well organised.The tour guides were very informative and friendly.Our National tour guide Helen Liao was brilliant nothing was too much trouble. The only thing which would have improved the service would be to arrange the baggage being brought to and from the room.

Product :

The tour was well worth the price.

MAGNIFICENT CHINA

Sun 22 Oct 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Our tour was very well organised. Everything on the tour organised by Wendy Wu went smoothly. Hotels were good, coaches comfortable. All local guides were well informed and our National Guide Helen Liao was excellent.

Helen made our tour fantastic.

Product :

Excellent tour of China's highlights good value for money

MAGNIFICENT CHINA

Sun 15 Oct 17
Our Service
Good
Our Tour
Good

Service rating :

The overall service was very good, however when speaking to one of the Wendy Wu reps on the phone I was advised to upgrade to an amenities package on the Yangtze cruise boat as we would be served by waiters and more importantly we would have the choice of a western menu. We were never offered a western menu at any time for lunch or dinner and it was Chinese food self-service for each meal.
The guide, Lee, who accompanied us throughout the trip was excellent, very knowledgeable and most helpful in some difficult situations.

Product :

Good value although the bathroom facilities in some of the hotels we stayed would need to be upgraded.

MAGNIFICENT CHINA

Mon 09 Oct 17
Our Service
Good
Our Tour
Good

Service rating :

Some conflicting info from WW, your Irish rep. and our travel agent led to some confusion while preparing for the trip. The trip was mostly as offered though an occasional change from Chinese food, good as it was, might be an idea. With the exception of the first coach in Shanghai, which should not have been allowed on the road, transport was satis to good as were the hotels. Boats were all good and did what was required.

Product :

We buy little on holiday. However, the commercial venue's we visited were good, interesting and what we bought appears to be good value.

MAGNIFICENT CHINA

Sat 07 Oct 17
Our Service
Good
Our Tour
Good

Service rating :

The service was very good, we had an excellent guide who was very professional, and we were very impressed with Wendy wu when one of the guests fell and broke her wrist and she and her friend were looked after very well before her operation and after it . We were disappointed with one meal in Shanghai,when we had to sit in a conference room and eat, with the speaker rambling on in Chinese.The only other complaint was the driver in Shanghai who thought he was a rally driver and was constantly late to pick us up . Other than that we had a brilliant group with a lovely guide and the tour was tiring but fulfilling

Product :

Bought Jade, pearls, all at very good prices and silk bedding.

MAGNIFICENT CHINA

Mon 26 Jun 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Well thought out programme. Helpful guide. Booking process smooth.

Product :

Good programme. Helpful guides. Smooth booking process.

MAGNIFICENT CHINA

Sun 25 Jun 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Really excellent - our national guide Chuck could not do enough and all the local guides were very helpful and informative.

Product :

Really good value for money

Our Response

Thanks for your kind comments.

MAGNIFICENT CHINA

Sun 18 Jun 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

A trip of a lifetime which I thoroughly enjoyed

Product :

It provided so much with a real insight into a country I had previously little knowledge of.

Our Response

Thanks for your feedback. We hope you've made some lasting memories of this wonderful destination!

Experience

  • UK's leading Asia Specialist
  • Over 19 years of experience
  • Friendly, knowledgeable regional specialists
  • Experienced English speaking tour guides

Peace of Mind

  • Everything's included in the price
  • Award-winning service
  • Carefully planned itineraries
  • Fully ABTA and ATOL protected

Don't just take our word for it

  • 4.7 out of 5 Customer Product Satisfaction
  • 4.7 out of 5 Customer Service Satisfaction
  • Gold Award Feefo Accreditation
  • feefo reviews

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