20 Years of Wendy Wu Tours

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Date
Rating
Customer Review

MAJESTIC YANGTZE

Fri 14 Dec 18
Our Service
Good
Our Tour
Poor

Service rating :

Definitely would recommend Wendy Wu. One or two things on the tour were a little disappointing but overall very good and office staff and booking arrangements excellent

Product :

Too long on the boat trip. would have preferred to spend more time elsewhere in China

MAJESTIC YANGTZE

Mon 03 Dec 18
Our Service
Excellent

The tour was extremely well organised and we saw and did an amazing amount in 13 nights! Our guide, Tony Li, was excellent. He ensured he smooth running of everything we did with humour and warmth. Our local guides were also fantastic at giving local insight and information.
The itinerary was brilliant as we saw and experienced so many wonderful things. The hotels and the river boat were all well appointed and comfortable.
Many of the meals were in local Chinese restaurants with a superb selection of local dishes and flavours.
A thoroughly enjoyable and memory experience.

Our Response

Thank you for your 5* review!
We are thrilled that you had a brilliant 13 day tour with us! It's great to hear that Tony Li kept the tour running smoothly and was humorous and helpful throughout. It's fantastic that you also enjoyed the full itinerary and got to experience so many wonders! We are glad that the accommodation was also comfortable and that you enjoyed the meals provided. We are glad that the whole tour was a memorable experience and hope that you will book again with us in the future!

MAJESTIC YANGTZE

Sat 01 Dec 18
Our Service
Good
Our Tour
Good

Service rating :

Extremely well organised tour in China. Telephone staff very helpful & knowledgable about product. Pre-tour paperwork very informative. All commitment met during tour.

Product :

Good value for money. Everything went smoothly &vacvording to plan.

MAJESTIC YANGTZE

Thu 29 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent well guided tour packing a lot in.

Product :

Covered the main attractions in China in a thorough and complete way.

MAJESTIC YANGTZE

Wed 28 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

My wife and I arranged our recent tour of China through Wendy Wu, booking their Majestic Yangtze Tour which started in Shanghai on 30 October and finished in Beijing on the 11th November 2018. We were met by our National Tour Guide, Lee, and were made to feel a real part of a family from start to finish. Our travelling companions were fabulous and the Wendy Wu team of National and Local Guides and Drivers were absolutely outstanding. Fluent in English and extremely knowledgeable on their beloved country, the trip fulfilled every expectation and more. We were concerned with all the travelling that schedules or arrangements would inevitably go wrong but all of it went like clockwork, seamless and stress less for us! Two internal flights, a five day cruise, a bullet train journey, transfers to and from airports and boat docks, dinner shows...all taken in Lee's stride as she ushered the "Lee Family" effortlessly from one location to the next. We cannot praise Lee enough - she even dealt amazingly with my wife's gluten free requirements ensuring a comfortable and relaxed holiday.

Product :

Excellent value for money, we would highly recommend to anyone interested in seeing China!

Our Response

Thank you for your lovely 5* review!
We are delighted that you had a wonderful Majestic Yangtze tour with us! It's great to hear that both the local and National guide , Lee, were informative and helpful, and made you feel like part of a family! We are so pleased that the trip fulfilled every expectation and that the transportation ran like clockwork! We always aim to make this a smooth and seamless transition and we are glad that this was fulfilled during your tour. It's also fantastic that your wife's dietary requirements were catered for!


We also love your pictures attached to your review! You certainly have a talent for photography!


We are delighted that you had such a great trip and are sure you have made some brilliant memories. We hope that you will think of us when you come to book your next trip!

MAJESTIC YANGTZE

Sun 25 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent service from staff before and during holiday.

Product :

A trip that provided a variety of experiences and highlights.

Our Response

Thank you for your lovely review!
We are delighted that you had a fascinating trip which exceeded your expectations! It's also brilliant to hear that enjoyed our excellent service, both during the booking process and during the tour. We appreciate your great review, and hope that you will book with us again in the future!

MAJESTIC YANGTZE

Tue 20 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

A brilliant tour with excellent guides in each stop and the BEST ****** ever thank you Kathy

Product :

Got a lot done in the two weeks

Our Response

Thank you for your 5* review!
We are thrilled that you had a brilliant tour and that you had the best guide in Kathy, along with excellent local guides! We are glad you enjoyed your tour and hope you have made some lovely memories!

MAJESTIC YANGTZE

Mon 12 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Well organised, excellent accommodation, value for money and fabulous tour guide. Would recommend and use Wendy Wu again if travelling to that part of the world.

Product :

Never trAvelled with Wendy Wu before but very impressed, liked that all meals were included so no need to worry about finding suitable restaurants after a busy day, the whole trip flowed well and no hiccups.

Our Response

Thank you for your 5* review!
We are delighted that you thought our tour was well organised and included excellent accommodation! Its also fantastic that you believe the tour was value for money and we are thrilled that you would recommend our company to others. Its great to also hear that you will be booking with us again in the future! We look forward to helping you with a new tour soon.

MAJESTIC YANGTZE

Wed 07 Nov 18
Our Service
Excellent
Our Tour
Good

We had a wonderful experience in China and we saw all of items in the itinerary and the holiday was made extra special by your tour manager Lisa. We would have no hesitation in recommending your company and this particular tour.

Our Response

Thank you for your 5* review,
We are delighted that you had a wonderful experience in China and that your Tour guide Lisa made it extra special by moving the tour along smoothly and seamlessly.
We are thrilled that you would recommend our company and hope that you will book again with us in the future.

MAJESTIC YANGTZE

Wed 07 Nov 18
Our Service
Bad
Our Tour
Good

Service rating :

Better hotels better food stop using poor restaurants with small rooms

Product :

Best part of trip,good food and great service

Our Response

We are sorry to hear of your disappointment with some aspects of your tour.


if you can kindly send your concerns into our Customer Care Team, we would really like to investigate this further for you.

MAJESTIC YANGTZE

Tue 06 Nov 18
Our Service
Excellent
Our Tour
Good

Service rating :

The tour reps were very knowledgeable .

Product :

The hotels were a bit tired.

MAJESTIC YANGTZE

Mon 29 Oct 18
Our Service
Good
Our Tour
Excellent

Service rating :

The tour was imressively well organised, just needs a little bit more interaction between tour guides and clients on a day to day basis to ensure that the welfare of the clients is fully catered for. I understand the importance of fitting everything in, but a little more consideration of the client's welfare needs would be an improvement.

The hotel in Xian clearly catered for chinese clients despite there being at least 200 non-chinese clients there with Wendu Wu. The breakfast arrangements there were entirely unsuitable for non-chinese and a disappointement given the large number of non-chinese guests staying there. Guests staying there with other tours were equally disappointed. The hotel needs to address this or you might need to give serious thought to using a different hotel.

Product :

The tour included all the things we wanted to see. The river cruise in the middle of the tour was restful and very enjoyable. The shipboard staff were most helpful and their english surprisingly good. The daily early starts came as a surprise to some and you might make the nature of the tour clearer in your brochure and advertising. That said, we would recommend the tour to anyone wishing to try to see as much of China as possible in one trip. We had been led to believe that little or no english would be spoken, but found that almost everyone involved in the tour (guides, shipbourd staff, hotel staff etc) all spoke english. With only one or two exceptions all the staff we had to deal with were most helpful and courteous

MAJESTIC YANGTZE

Fri 26 Oct 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

The tour was well thought out with visits to the main cities, giving a good overview of China. The local guides were very knowledgeable and friendly. The tour guide, Chuck, was friendly, efficient and also gave lots of local information. The hotels were all of a high standard. I would highly recommend the few optional tour that were offered.

Product :

The cabins on the Jenna were large and very comfortable. The optional upgrade package was well worth taking out. The food was excellent and the staff very friendly and efficient. The tours offered were very good.

Our Response

Thank you for your amazing review!
We are delighted that you enjoyed your tour and that you had a good overview of China. It's brilliant that you found the local guides knowledgeable and friendly and that your tour guide Chuck was efficient and informative. We are thrilled that you would highly recommend our tours and hope that you will book again with us in the future.

MAJESTIC YANGTZE

Sun 21 Oct 18
Our Service
Bad
Our Tour
Good

Very dissatisfied still waiting a response

Our Response

Further to our recent communication, we trust this situation has now been closed.


If you would like to discuss this further, please feel free to contact us.

MAJESTIC YANGTZE

Wed 03 Oct 18
Our Service
Bad
Our Tour
Poor

Service rating :

Sights were great tour was a disaster GRACE OUR GUIDE USELESS

Product :

Include tours should be in the afternoon
Extra ones in the mornings

Our Response

We are sorry to hear that you were disappointed with some aspects of your tour.


Usually we receive really positive feedback about Grace, and are saddened that this wasn't the case for yourself.


If you can kindly contact our Customer Care Team, we would like the opportunity to investigate this further for you.