a Reviews | Wendy Wu Tours h

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Date
Rating
Customer Review

RAJASTHAN PANORAMA

Wed 08 Mar 17
Our Service
Poor
Our Tour
Poor

Service rating :

Destinations and experiences wonderful.
Guide and driver first class.
Tour was very hectic and tiring given the average age of the group. A day's rest a week would have been welcomed by everyone.
Some hotels were amazing places and palaces to stay in but health and safety was a concern in a number. Bare wires in bathrooms and bedrooms was common. In Deogarh we were on the 2nd floor accessable by lift. However we could not find a way down by stairs. There were no emergency signs and even though we looked we could not find a way out.
With the exception of The Park Hotel in Delhi the food was pretty awful. Cold or luke warm chicken curry and similar twice a day. There is some excellent Indian cuisine but sadly we saw little of it. We always seemed to get the cheap easy option.
The Manvar Desert Camp was an intereresting experience with reasonable food but again we seemed to be allocated the inferior accommodation compared to what we could see was available.
We generally enjoyed what was not a cheap tour but felt that overall the food and accommodation was not of an acceptable standard.

Product :

Reasons shown above. Have been on better Wendy Wu tours

Our Response


Welcome home from your Wendy Wu Tour.

We're sorry to hear that you were unhappy with some aspects of your holiday, and would like to assure you that health and safety is of the utmost importance to us. It is not always possible to check every room in the hotels we use, but your feedback has been passed to our local operator for review to ensure that our standards are upheld. Thank you for bringing this to our attention. 

Regarding the pace of the tour, we do our best to ensure customers can experience as much as is possible during their short time away with us. We understand that this may not suit everyone but we try to indicate the pace in the tour dossiers that are available prior to booking so that customers can decide if it is right for them.

We usually receive positive feedback about the food provided during our tours, and are sorry that it did not meet your expectations on this occasion.  Your comments in this respect have also been passed onto the offices in India so that they can be addressed internally.

We're very pleased to hear that overall you enjoyed the holiday, and hope you've taken some great memories away from this wonderful destination.

Yours Sincerely,

Megan
Customer Care Executive

Rajasthan Panorama

Thu 17 Dec 15
Our Service
Excellent
Our Tour
Excellent

Service rating :

Nothing more to say, excellent

Product :

Brilliant tour guide

Rajasthan Panorama

Thu 26 Mar 15
Our Service
Excellent
Our Tour
Excellent

Service rating :

Really smooth transfers. Guide very Knowledgeable & felt like one of the group. Both our driver & bus boy were great. Hotels out of this world.

Product :

Fantastic to see the usual tourist spots as well as life outside them. A fabulous variety of experiences

Rajasthan Panorama

Sat 09 Aug 14
Our Service
Excellent
Our Tour
Excellent

Service rating :

Efficient and helpful to deal with from first enquiry through booking stages to departure.

Product :

The holiday exceeded our expectations.

Rajasthan Panorama

Fri 01 Aug 14
Our Service
Good
Our Tour
Good

Service rating :

Wendy Wu has the best Customer Service from all the companies I traveled with.

Product :

The tour was good but the food not so,sometimes was cold and greasy especially in hotels.The company should make absolutely clear to all places serving food in India
that it should be always very hot and fresh.Everyone in our group was ill for a few days with upset stomachs.

Our Response

Thank you for your feedback and we are sorry to hear you were unwell during the tour. We hope you made a speedy recovery and rest assured, we have passed on your comments to our partners in India.

Kind regards,
Lorraine, Customer Services

Rajasthan Panorama

Tue 29 Jul 14
Our Service
Excellent
Our Tour
Excellent

Service rating :

I have been on 4holidays 2 on my own as my husband is not a great traveller.I have enjoyed them all,but especially the one to China and the last one I did to India but these two stand out because the tour guides were excellent .

Product :

The itinerary was excellent but the guide Jessie was brilliant ,Excellent,can't find enough words to describe how good he was.I gave him a really good tip.The food and accommodation was excellent as well.